Tesco Ireland (tesco.ie) has a 2.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. 62% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-28.
Most reviewers were unhappy with their experience overall. Consumers frequently complained about poor customer service, noting that staff representatives were often unhelpful, rude, or completely dismissive when handling various customer complaints and requests. Shoppers also reported receiving expired, rotten, or low-quality food items, alongside unreliable delivery services that frequently missed scheduled time slots or cancelled orders entirely. Some reviewers were happy with the helpful, friendly employees who consistently provided great assistance and outstanding customer service inside the physical stores. Others also mentioned that the click and collect options worked very efficiently, making the shopping experience quick and smooth for everyone involved.
Auto-generated from all reviews of this business. For reference only.Terrible and misleading. One amount is shown and then they change it themselves to bring threshold below free delivery and charge 8€ for that slot despite delivery saver. Useless and scripted customer service, and extreme lack of transparency.
My wife and I were followed from isle to isle by the security guard and made to feel like a criminal, even though I was the one getting robbed by your prices. ..never again will I shop here
My house has been shopping in Tesco for the past 30 years and the household will not be shopping in any Tesco shops In Dublin. I've visited Clare hall santry artane kilbarrack navan road Fairview drumcondra Tesco's. They're standards in staff and customer service are extremely poor. They're store brand products they have missing from the shelves 2-3 weeks without. Staff mix up on products with stock take I was told by a Tesco supervisor. Customer service line doesn't have any Answers in relation to stock levels and will take your contact details but no response to your question. I was Hung up on by the Dublin 5 store after waiting 25 minutes to speak to the store manager they would only offer a duty Manager whom I've dealt with and wouldn't be bothered checking stock levels when Asked In person. The old saying for Tesco. 'if it's not on the shelf it's not there'
I ordered an iPhone on the website and was told that I couldn’t have a bill pay phone. I was told I’d get a refund but I’m still waiting for it. I then decided I’d have an upfront payment for a phone and that didn’t go through either. Now Tesco owes me for two transactions. This website seems bogus. If I don’t qualify for a phone then why don’t they refund right away
Tesco Enfield - took a 2 litre of milk from the back of the fridge and in doing so I moved one at the front. I shut the fridge door and as I walked away older female staff member said "would it have killed you to put it back". I believe that's her job. I won't be setting foot in the store again . Not my first bad experience with this store.
Fantastic staff.Always very helpful The staff in Birr are brilliant and nothing is impossible for them to do
Purchased melon along with many other items at Tesco's Cavan store and back at home I noticed melon's moldy bad part was covered by labels. Obviously they did cover it to sell instead of putting it in the waste bin. I put in the bin at home instead of them. Shame on Tesco staff who is responsible for this trick.
Collected a click and collect today in z Tesco Edenderry. Goods transferred to my car with speed and good humour. As usual an excellent service from Click and collect. Thanks M kelly
Tesco phone mobile shop in poleberry in waterford city fantastic service from gavin he was a great help setting up my new policy. On the 2/09/25 .
Club card reductions are good, staff pleasant and a good range of products. Clean store and adjacent parking!
was in tesco wilton today. noticed i was being tailed like a thief by security which tbh put me a bit on tilt and annoyed me. went to self service paid and walked out the security gates. realised I had left 20 in the till, come back and the 20 is gone. either a customer, or the self service assistant pocketed it. 21.20pm 18/082025 store 3549 checkout 075. check the cameras. see if your staff member robbed me or the other customer. fun experience being completely flustered by your security only to then be robbed in your store.
Was in Tescos in Tullow today and two of the workers were talking shit about one of their colleagues. And they knew there was customers around who can hear them. Not impressed at all and not the first time I’ve made a complaint. Workers need a kick up the back sides
I was using the fast check out today 5.30 at Tesco Extra. Gorey Wexford..The man who was there to assist people was not fit for his job bossy and not a people person..Give some nice mannerly person this job if I see him again there I will head for the hills.
Always get my clubcard voucher by post, this time I got an email to say they will be sent digitally, had no consultation with them. I contacted customer service but they said if I wanted them posted then I would have to wait till November . Customer Service is a joke. Will avoid Tesco in future and shop elsewhere . Every little helps. .
I was new in Ireland and entered Tesco in Dun Laoghaire. It was almost 10:00 pm when by the time I finished. I was a tourist from Dubai and in Dubai they announce the closing time, half and hour before closing. There was no announcement here and when I came to pay for my goods, I did not know that I had to place the item on the tray for it to read it. So it kept saying, call for assistance’ the lady in charge, instead of guiding me how to go about just kept getting annoyed. And finally while paying off, my card did not read properly so instead of helping me out with it she simply took my goods away and did not let me complete my purchase and embarrassed me saying that it’s closing time.
I’ve never had issues with Tesco Click & Collect until today (27th July) at the Liffey Valley branch. I arrived at 11:30 for an order booked between 9–11 AM. As I met the staff member, I mentioned my slot was 9–11, and he quickly replied that I should have come on time as he’d be on his break. I found his tone unnecessarily sharp and unhelpful. I came during the next slot knowing staff would be around, and I’ve collected late before without a problem. The interaction was disappointing and could have been handled with more courtesy.
Me and my friends went to a Tesco in Youghal and the reception we got there was absolute terrible me and my friends got different things in different trolleys and we were still talked to in a very rude manner. I couldn’t tell if it was a racist encounter or something else but it was terrible and I don’t think I would ever go back there because I was embarrassed and it want nice to feel that way for paying to get goods in a supermarket it was terrible. I payed for all the goods I bought and did not deserve to be treated like that. This is not the first time they have been rude to customers especially black people but most of the time I haven’t said anything about it but this particular encounter I can let it slide it was an ambush by the workers and we did not deserve to be treated like that.
I had a Tesco delivery in the Donnybrook area today. Driver arrived at around 11.15am. Never said hello or goodbye, nor did he return my greeting, Young guy with a beard - stood humming loudly while I emptied the carts. Worst attitude I've ever come across. Normally the Tesco drivers are so friendly. This one is clearly unhappy in the job. Shame.
Older Staff are so rude in ballyfermot store act as though thier only there for thier own convienience shop is dirty ques are always long while tills are closed it’s the last place I’d shop just left a trolly full last week liffey valley much nicer experience
Bought TV in Nov 23 in Tesco Artane and all was well until early July this year when the screen began to fail. Look for but couldn't find receipt. Best I could do was photoshoot of card statement. Presented to customer service but was told it wasn't proof of purchase. Felt brushed off by assistant but not deterred. Spoke to Caitlin managing the checkout area and showed what proof I had. She proceeded to elevate my problem to a higher level. As a result of her efforts she informed me they would honour the guarantee. Many thanks to Caitlin for her help. It does pay to persist. Also thank you to Tesco Artane.
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