TGS Insurance Agency (tgsinsurance.com) has a 3.9 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 24 of them were added in the last 12 months. Last updated 2026-08-10.
The agent who helped was Joshua Martinez. He was excellent and because of his efforts on my one home, I contacted him again the next day to see if my other home could be adjusted. He saved us literally thousands of dollars. His knowledge and professionalism is excellent as well. A great experience for a very mundane and difficult issue for homeowners.
I had a few things come up with my insurance policy that needed changed and I got the pleasure of working with Michele Beverly. She was absolutely amazing and so good at her job. I truly appreciate the support and kindness that she showed. Every year I dread insurance renewal time but with people like her, it’s a little less of a pain. Thank you so much Michele! You are a wonderful asset to this company and I hope that you are rewarded for your hard work!
I have never seen more incompetence in an insurance company. One person does not no what the other person is doing. Very poor communication between employees. Never sent my check back!
I'm very frustrated with this company I've had them for several years, but in the last year, I had a new agent to take care of me. I say take care of me. She said she calls me, but she never leave me a message the other two agents I had before Mia Hatfield always shop several policies for me to see about getting the best rate and when I called Mia about the renewal on this policy for 11 oh 35 Windspring she just went back. I had a new roof put on the house. She said they wouldn't adjust the rate just because they got a new roof which was very surprising so I called Allstate Allstate offer me the same policy for the same house at thirty seven hundred dollars opposed to her rate with the current insurance company at forty forty four hundred dollars. it may not mean that much to you but every dollar I can save on these rental houses is money that I can do repairs and stay in business. Please have some manager call me and discuss before I change all my policies.
Ron S. in Customer Service gave me excellent service and advice about my homeowners policy.
They sent me a flyer in mail. The quote was so low that I called and took out homeowners and auto. My daughter saw it a few days later and it was not enough coverage so she called them to cancel cause I am 84 and was upset. They kep her on hold most of the day. My agent wd not take my call. Finallly a nice lady said she wd take care of it and sent me Docusign’s which I cd not do. I received my credit card bill and they charged me cancellation fees and agency fees. I am calling the state commissioners office Monday. This is a scam and because of my AGE AND JUST SIGNING WHAT THEY SENT, DIDNT READ ALL THE SMALL PRINT. THEY NEVER TOLD ME ABOUT ALL THE EXTRA FEES THEY CHARGE
Never return calls promply or at all. Really bad service.
I recently received an unsolicited letter via the U.S. Mail with a TGS Insurance Agency return address and with HOMEOWNERS INSURANCE RENEWAL NOTICE in boldface on the front of the envelope. The letter included an official-looking, itemized form which led off with "Your new policy premium: $2279." Only a careful reading of the enclosed cover letter hinted that this unsolicited notice was NOT from my actual homeowner’s insurance company. A company that is willing to stoop to such deceptive business practices is not to be trusted.
Beware of severe negligence, high prices and surprise fees when buying home and car insurance from them. We explicitly told our TGS agent we already had active insurance for a few more days, but the agent rushed to bind our new policy immediately, creating an overlap. When we caught the error two days later, bought another insurance about 40% cheaper than TGS price and submitted a written cancellation request, TGS delayed processing it for 6 DAYS. Orchid Insurance (the carrier) confirmed to us on a recorded call that they had to ask TGS for our cancellation documents 10 separate times, and that TGS's delay is the only reason we were hit with severe cancellation and inspection penalties. TGS even ignored our written instructions NOT to do an inspection and we were charged for it anyway. We spent 5 months trying to get our 3.6k+, had to go directly to Progressive to fix a refund TGS messed up on our auto policy directly, but TGS management only partially refunded our home insurance and now is refusing to secure the full refund and blaming us, so we are still out almost $400. We had a final conversation with the manager today and he confirmed that's the most he could do for us, so we have now filed formal complaints with the Florida Department of Financial Services and the BBB. I don't think anyone has an option to deal with this company unless they want to loose money, emotional well-being and time.
Talk about a shyster company! I received a flyer in the mail for home insurance with all of my home details listed. The name listed at the bottom of the flyer does not exist. I gave all of my information to Frank Stone and he promised that I would receive an email and a phone call with some quotes on my home. Called back three times being placed on hold over 10 minutes . Bye bye
AVOID FRANK STONE. Probably one of the worst insurance agents I have ever dealt with. Was communicative enough when I was looking to buy a policy but once I paid? He became completely useless and disappeared. Took weeks and constant contact from me to correct a billing address issue. I ended up having to contact the insurance carrier myself to correct the error HE made. The paperwork to complete the sign-up? Never completed. I signed my portion of the docu-sign, he never completed the agent portion so I never got a completely executed document. I have LITERALLY never spoken to this man beyond the time I paid. Once payment went through he became inaccessible. Always claiming to call you back through his proxies, “Frank will call you back” here we are 3 months in, no call back EVER. He put the wrong descriptions of my property in the initial quote to get a cheaper quote but once it was sent to underwriting, after I paid my first installment, my rate jumped. I was told by the carrier’s agent that it’s possible Frank Stone entered wrong information with the hopes that the underwriters wouldn’t notice because the descriptions he entered made no sense, my rate was guaranteed to go up once it reached underwriting. So he will fudge details to make a sale. Now we’re trying to correct the BS he did. I spoke with other agents and they’re like, “your agent should be helping you with that.” Well, he dropped off the face of the earth once he got paid his agent fee. This guy is a fraud and everything wrong with the insurance world. A classic con artist, takes your money and disappears. Work with him at your own risk. I have reached out to other agencies and will be canceling my policy.
TGS Agent Anand Kalkat was by far the best Insurance Agent I have ever worked with - and I have worked with many of them over the years! Anand was extremely knowledgeable and he explained everything in thorough, yet simple terms. I researched a lot of Agency's and what they offered and TGS got me the best quote! I highly recommend TGS, especially Anand, and it is nice to know that excellent customer service is out there if you look hard enough!
I called and talked to TGS agent Maximiliano Siguenza 11/5/25 about I received a non-renewal notice from Swyfft. we found out my previous TGS agent Joshua Lopez failed to take care Swyfft underwriter’s requirement. So, I worked with Maxi for a home policy. I tried to get a quote I like from him. However, he disregarded my phone call, email and text messages. Finally, he set up an appt to call me 12/8/25 at 10 am, He never did call. I have no alternative but purchased a policy with New Day Insurance Agency. After I purchased the policy, I sent an email to TGS Maxi, asked him to cancel my present Swyfft policy, I got no reply from him, the bottom line is TGS is an agency of no customer services. They do not care and failed to handle their client’s interest. I recommended New Day Insurance
TOTAL SCAM OUTFIT - STEER CLEAR
This company sold me a worthless high deductible policy. DO NOT USE THIS AGENCY.
Levi of TGS insurance signed me up for an auto insurance policy for Progressive. I am a cae giver for my parents who do not drive, no driver's license but were still charged as drivers. I called Levi over the course of 2 weeks and he never called me back. I called progressive and worked out a deal myself, but the policy is still higher than negotiated by Levi. Never will deal with TGS agency again
I received a quote in the mail for Homeowners policy for $1897 yrly. However when I called, the quote changed to over $3000 yrly. The reasons I got were fabricated; saying insurance history inwhich I have not had any loses in over 5 yrs. Then the mailed quote was generated over 3 months ago, and mailed out recently. False advertisement to get me to call them.
Broker by the name William Berry communicates with you to sell a policy, but a no response when you inquire about the policy afterwards. TGS Insurance doesn't appear to be a professional company with any sense of service either. There is no actual people listed in their website to request help -just a bunch of useless generic contacts. I own a bunch of businesses and properties, for each of which I get a policy quote every year. This place lost my business as I don't appreciate their lack of professionalism or customer care.
Be careful with their FALSE MARKETING!! As my HO insurance is coming up for review, I received 2 marketing quotes (1 via mail and other via email). Since both were considerably less for the same coverage than my current insurer, I contacted them by phone. Once I had an agent on the phone and after more than 30 minutes of figuring this and figuring that, the agent came back with a quote 2 to 3 times what the marketing pieces had "offered".
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