TGS Insurance Agency

TGS Agency: The worst

If I could give them -5 stars, I would. My high-end car was vandalized, and they’ve done absolutely nothing to help me. This is hands-down the worst customer experience I’ve ever had. I’ve fired them and I’m ditching Progressive too—the company they pushed on me—because they’re trying to stick me with a used window for my brand-new Corvette. The agency also failed to honor my policy change when I added my new car for the exact same coverage as the one I removed. Instead, they claimed they had to “investigate” my phone call, saying it would take 24–48 hours. Now they say it won’t be resolved until next week, leaving me with one car I can’t even use because my husband needs it. They’re untrustworthy liars who clearly don’t care about their customers. I’ve felt nothing but frustration and stress since the moment I called them. Stay far, far away from this agency.

Read 7 reviews half said tgs is a scam…

Read 7 reviews half said tgs is a scam and the other half said c service handled paperwork . How would you access them in a time of need? Would tgs be there.

Would be no stars but not available …horrible experience

Would be no stars but not available got a letter from them with all information completely wrong to switch my insurance Started with my insurance would expire soon (policy reneeed over a month ago) and wend down from there Would not deal with these idiots if only insurance available. A complete jumble of incorrect info Only a fool would deal with these idiots.

home and car ins.

thank you for agent Will Berry I found him to be very informative and patient explaining our coverage for home owners and car insurance. he is a great asset to your agency.

Don't trust them

Just got the mail. Double window envelope with "HOMEOWNERS INSURANCE RENEWAL NOTICE" in bold print between the windows. Obviously an attempt to make you think this came from your actual insurance company. If they can be this deceptive to get your business, imagine what will happen when you file a claim.

Iris the SUPER-AGENT

Iris was helpful, friendly and took the time to solve my issue! I've been with TGS for years now and it's because of agents like him who go the extra mile to make sure my questions are answered and I get the help I need. I'll never use another company again!!

Anand Kalkat was absolutely awesome

Anand Kalkat was absolutely awesome. Very patient and kind. He answered all of my questions thoroughly. I highly recommend this company!

We Were Scammed

We received a quote for homeowners insurance in Feb. for $2600 which we happily agreed to and paid 50%. In March we received a notice that the price was increasing by $2300. "Melissa", who had set up the policy reassured us she was providing additional documents and all was well. I requested several updates and she kept saying she was working on it. Well, here we are in mid May and the policy is being cancelled for non payment because we never received an updated bill. I believe we've been scammed.

So helpful and quick to respond

So helpful and quick to respond. I have never had such a good experience with an insurance rep before.

Insurance agents change all the time

Insurance agents change all the time. Non-responsive to my concerns. This organization cares more about getting new customers, not much care for existing customers. Disrespect is rampant with this group. I moved my policies from them and am quite happy.

Demetria was the best

Demetria was the best, she helped to lower my rate after I had a new roof installed, I wish everyone had customer service like this!

Horrible

Horrible! They charge you a 200 dollar fee just to find an insurance company with compatible rates but as soon as you accept the policy and pay their fee, you'll receive a letter from the insurance company canceling the policy so you're out 200 dollars and back where you started. It's a scam!!

TGS Insurance is top notch...they have…

TGS Insurance is top notch...they have saved me $1000s on multiple properties and customer service is unparallel. I would highly recommend Serinthia Brown, she is awesome and was super helpful in finding me coverages at reasonable prices and what would work for my complex rental business. Highly recommend Serinthia and TGS!!

Demetria Martinez was so amazing!!!

Demetria Martinez was so amazing!!!! She went above and beyond to help me settle a mess I had going on. The agent that I had was never available, either out of office or lunch, and I was also told that he “quit” which was not true. Basically got his commission then when things got too difficult to handle he just disappeared. I was sent to Demetria and she took the bull by the horns and tamed it. Just want to say she deserves a raise and a promotion for all the hard work she put in to solve the problems and for working her butt off to get it done quickly! Thank you Demetria Martinez!! I really hope your supervisor reads this and gives you what you deserve!

The representative was very helpful and…

The representative was very helpful and knowledgeable. I was very pleased with the service I received.

Rayon is a very professional…

Rayon is a very professional knowledgeable insurance agent who specializes in taking care of his clients. You Guys are very fortunate to have him working for your company. Byron Flowers

I do not like the fact that has been…

I do not like the fact that has been almost a month that money was accepted from me and I have received nothing but a bill. Not how to view my policy not when the security system was being sent. Nothing. I get this is a digital insurer but there are still expectation that should be met. As an agent myself I am now kicking myself for selecting this agency and company. I even attempted to reach out to the agent that “ was confused by me asking questions” then never responded once I asked again for things I should have received.

Very Nice so far just started

Good

Everyone was helpful.

Knowledgeable and friendly agent

I can't say enough good things about working with Brent Walker at TGS for my auto insurance needs! From the moment I called, Brent was super knowledgeable and professional, making what usually feels like a hassle really easy and stress-free. He found a quote with a top rated insurance company and saved me a lot of money! Brent explained all my options in a way that made sense, answered my questions with patience and was just genuinely easy to talk to. Thank you Brent and TGS!