The Ayurveda Experience is one of the most recognized and trusted global houses of Ayurvedic brands which offers a thoughtful curation of personal care and wellness brands inspired by Ayurveda. The platform has over 2 million customers in over 25 countries and strives to bring you clean, safe and effective beauty and wellness products that carry the goodness of ancient Ayurvedic wisdom in their own unique way. Every brand reflects a distinct philosophy, aesthetic and ritual, designed to meet your evolving needs with time-tested ingredients and consciously developed formulations.
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Is The Ayurveda Experience UK legit?
The Ayurveda Experience UK (theayurvedaexperience.co.uk) has a 3.5 out of 5 rating on OK.one, based on 384 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 59% rate it 4 stars or higher while 27% give 1 star; The business has replied to 89% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the natural face oils and rich creams, noting how smooth, deeply hydrated, and glowing their skin feels after regular daily application. Furthermore, buyers frequently highlight the exceptionally fast delivery service and the responsive customer support that readily assists with any inquiries or concerns.
Some reviewers were not happy with unexpected skin irritations or mild allergic reactions experienced when trying certain new face creams and body lotions. A few other people also felt that shipping times occasionally experienced unexpected delays, while others noted challenges when trying to resolve order issues with support staff.
Auto-generated from all reviews of this business. For reference only.
I honestly love every product I have tried from this company, they are high quality and the ingredients are amazing . I have a sensitive and reactive skin due to autoimmune and allergies, I have never had a reaction and can use it everyday, I love the oils, the scent, the ingredients. The eye cream, I just got it, is amazing! I have bought many products with high claims that don’t work or make me break out in hives or acne, and all I can say is I’m glad I found this company and tried the products, I’ll buy them again and again. Thanks
Reply from The Ayurveda Experience UK2026-01-04
Thank you so much for sharing this beautiful feedback! 💛
We’re truly honoured to hear that our products work so well for your sensitive and reactive skin. Knowing that you can use them comfortably every day, especially given your autoimmune and allergy concerns, means more to us than words can express.
We’re delighted that you’re enjoying the oils, their natural scents, and the ingredients, and it’s wonderful to hear that the eye cream is already making a great impression. Your experience perfectly captures why we’re so passionate about creating gentle yet effective formulations.
Thank you for trusting us and for choosing to come back again and again. We’re so grateful to have you as part of our community. 🌿✨
With gratitude,
Team The Ayurveda Experience 🌸
Beware!! Just don’t contact customer services if you have a problem, they don’t want to know!
Item only guaranteed for 30 days so if you open after this time and there is a problem they will dismiss it.
Goods not cheap so they should do better than this!
Reply from The Ayurveda Experience UK2026-01-04
Thank you for sharing your concerns, and we’re truly sorry to hear that your experience left you feeling disappointed. We understand how frustrating it can be to encounter an issue with a product, especially when you’ve made a considered purchase.
Our 30-day policy is in place to ensure product safety, quality control, and fairness for all customers, particularly given the natural and preservative, conscious nature of our formulations. That said, our intention is never to dismiss a customer’s concern, and we’re sorry if our communication came across that way.
We genuinely value feedback like yours, as it helps us review how we explain our policies and how we support customers when issues arise. If you’re open to it, we’d still be happy to look into your case further and see if there’s a way we can assist.
Thank you for taking the time to raise this with us.
With respect,
Team The Ayurveda Experience 🌸
I absolutely love how these products make my skin feel, the smell is so lovely.
I don't need foundation anymore, I've not used anything for months.
I will not use anything else on my skin ❤️ thank you so much ❤️
Reply from The Ayurveda Experience UK2026-01-04
Thank you so much for this beautiful feedback! 💛
We’re thrilled to hear how much you love how the products make your skin feel and that you enjoy the natural scent. Knowing that you feel confident enough to go without foundation truly means the world to us.
Thank you for trusting us with your skincare and for making our products such a meaningful part of your routine. ❤️🌿
With gratitude,
Team The Ayurveda Experience 🌸
These are the most potent beauty products I've ever used. I can highly recommend BLAVANA pommade to hydrate and plump your skin. Rufolia eye cream will firm that delicate area. Kesaradi oil for the day and that is all you need. I'm very pleased. Thank you
Reply from The Ayurveda Experience UK2026-01-04
Thank you so much for your amazing review! 💛
We’re delighted to hear that you’re enjoying such powerful results from the products. It’s wonderful to know that BLAVANA Pomade is helping hydrate and plump your skin, that Rufolia Eye Cream is supporting the delicate eye area, and that Kesaradi Oil has become your go-to for daytime care.
Your satisfaction truly means a lot to us. Thank you for your trust and for sharing your experience so generously. 🌿✨
With gratitude,
Team The Ayurveda Experience 🌸
I ordered 2 boxes of all of all of the oils for Christmas on November 27th.I am still waiting for this order on December 18th.Have sent several emails.Poor delivery service.Needed as Christmas gifts.i have sent several emails to customer care but just keep getting generic message back.No trace of my order now December 18th.I am so disappointed. I will going to consumer rights about this as 2 vault boxes is quite alot of money and now I do not have any Christmas presents to replace this.Shocking service from this company.
Following this I did receive an email saying that my order would be dispatched immediately.Hovever when I check the tracking progress it just says the order is still being processed..and says not valid tracking number on the courier website!! It is now December 20th..I spent 470 euro on this order for my Daughter's for Christmas..I want my order not words of empathy!!I feel like I have been scammed !!So upset.My order was since November 27th...
Reply from The Ayurveda Experience UK2025-12-19
Thank you for sharing your experience, and we are truly sorry for the disappointment and stress this situation has caused. An order placed on November 27th — especially one intended as Christmas gifts and of significant value — should never still be unfulfilled by December 18th. Your frustration is completely understandable.
We sincerely apologise that your repeated attempts to contact customer care resulted only in generic responses. That is not acceptable and does not reflect the level of service we aim to provide. You deserved clear, personal updates and timely action.
We will be escalating your order for immediate review. At this stage, we will ensure that immediate dispatch with a valid tracking number.
You should not be left without either your order or your money, and we completely understand your intention to seek consumer protection given the circumstances.
We are genuinely sorry that this experience has overshadowed what should have been a joyful time, and we regret that we did not meet your expectations. Thank you for bringing this to our attention — we are committed to resolving it properly and swiftly.
— With sincere apologies,
Team The Ayurveda Experience 🌸
Excellent products but customer service is SHAMBOLIC with payments made via Shop [shopify] I'm unable to buy anything. My account has been blocked because my phone did not give a code. Since then I have had numerous emails leading nowhere. Either you sack SHOP and let your customers pay with their card of via paypal.
Very poor customer service. Ordered more than 2 weeks ago and still no order received. Tried calling on their phoneline and no one ever picks up. Email asking where my order was and just get a generic, " we are very busy over the Black Friday weekend....."
Get my order to me ASAP or I will logging a complaint with my bank!
UPDATE: Thank you Ayurveda my product finally arrived this evening 11th December. I am so pleased to receive it but such a pity I had to complain on Trustpilot in order to get it!
I ordered and paid for Ayurveda Yauvari youth Spring on 26th November. I didn’t even receive a confirmation email for the order. My account says the order is still unfulfilled. They seem to be very disorganised. I emailed customer care on 2nd December who claimed they were busy because of Black Friday sales(despite the product being ordered before Black Friday) but that they’d processed the order but it hadn’t been dispatched yet. Well, they still haven’t dispatched it on 9th December and I am fed up with waiting. They don’t miss a chance to keep spamming my WhatsApp account with details of their other products though which just puts salt in the wound. If I don’t receive my product by next Monday I will be asking for a refund - let’s see how quick they are with that! I’ll let you know.
Reply from The Ayurveda Experience UK2025-12-09
Thank you for sharing your experience, and we’re truly sorry for the frustration and confusion this order has caused. You’re absolutely right to expect better — especially when you placed your order before Black Friday and didn’t even receive a confirmation email. That should never happen, and we sincerely apologise.
We also understand how upsetting it is to see your order still marked as unfulfilled while receiving promotional messages in the meantime. That’s the last thing we would ever want for you, and we appreciate you pointing it out.
Our team should have provided a clearer update when you reached out on 2nd December, and we’re sorry the dispatch has still not happened as promised. We’re prioritising your order now and will ensure either:
1️⃣ It is dispatched immediately with a valid tracking link, or
2️⃣ If it cannot be fulfilled promptly, you will receive a full refund — no delays, no complications.
You deserve transparent communication and timely service, and we thank you for your patience up to this point. We truly hope to make this right and restore your trust.
— With sincerity,
Team The Ayurveda Experience 🌸
I ordered 2 full size Yauvari Youth Spring on 29th Nov 2025 as part of the Black Friday deal. I received an email on 30th Nov thanking me for my order and I had earned 49 points. I was billed £59.04 which was taken out of my account 1st December. I have received nothing up to press.
I have purchased products before with no problems.
I am extremely disappointed and angry. The company should either send me the items or reimburse me ASAP.
During my previous orders I was kept informed throughout my experience. However, on this occasion I have not received any order details, reference details, invoice or estimated delivery date or courier details.
I have evidence of an email sent to my Google account congratulating me on earning 49 points for my recent order and of course in my bank details.
Please can I have some positive feedback regarding this matter.
Update....I received my order today 11th December. ...Namaste Ayurveda team 💛
Reply from The Ayurveda Experience UK2025-12-09
Thank you for reaching out, and we are truly sorry for the frustration and disappointment this delay has caused. We completely understand how concerning it is to be charged for an order and not receive any updates — especially when you’ve had smooth experiences with us in the past.
Your order from 29 November should certainly have arrived or at least been dispatched by now, so we want to make this right for you as quickly as possible.
We are urgently reviewing what happened with your Black Friday order of the 2 full-size Yauvari Youth Spring bottles. As soon as we confirm the status, we will either ship your items immediately or issue a full refund.
Thank you for your patience as we look into this, and we sincerely apologize for the inconvenience.
We truly appreciate your previous trust in our products, and we’re committed to resolving this for you without any further delay.
— With sincerity,
Team The Ayurveda Experience 🌸
I am not here to rate the products, but their after care service. My parcel was never delivered and I asked for support to track it. In turn, they asked me to contact the courier, never mind that the onus is on the seller to ensure the product is delivered. After I got no help from the courier, I got back to Ayurveda and asked for a refund or for them to send a replacement. I never heard from them again. So, I cannot rate their product as I never got a chance to use it, nor will I be buying from them again.
Bought the Ajara Lemon Ginger Gel to try to lift up face and eyes as I was given commenst that I was looking tired. Apart from the slight burn for about 2 minutes after initial application, it refreshes the face and eyes. Delivery was as promised on time. Will be ordering more from them.
Reply from The Ayurveda Experience UK2025-12-08
Thank you for your feedback. We’re pleased to hear that the Ajara Lemon Ginger Gel refreshes your skin and that delivery met your expectations. A short, mild tingling sensation can occur due to the natural botanicals in the formula, but it typically fades quickly. We’re grateful for your trust and look forward to serving you again.
— Team The Ayurveda Experience
I had a bad reaction to this eye cream and felt the product did exactly the opposite to what it was suppose to do. My eyes looked patchy and tired which enhanced my under eye wrinkles. I had a red breakout also where I had applied the product on the eyelid and beneath the eyes so will not be using again. I would advise a skin test before applying especially if you have sensitive skin, which unfortunately I omitted to do.
I haven't received my order. It has been lost by evri. I did contact ayerveda and i got 1 reply saying my order is on its way. I since emailed them twice to say id contacted evri and evri has told me it is lost but I have had no response. Poor customer service really.
Still waiting for my order!!!! Don't order from Ayurveda if you need products soon!!
Im still waiting for my delivery via evri, do I need to say much more? Why companies continue to use evri is beyond me. They have had my order in their depot since 19 Nov. Ayurveda are letting customers down by not keeping track of their customers orders. The last time I will order from this company unless they change courier.
Reply from The Ayurveda Experience UK2025-11-26
Namaste! Dianne,
Greetings from The Ayurveda Experience!
We're really sorry to hear about your experience and understand how frustrating this must be. We'd like to resolve this for you as soon as possible. Could you please share your order details with us by contacting our support team? Once we have your details, we'll investigate the issue and ensure you receive a proper resolution.
Thank you for bringing this to our attention — we’re here to help.
Regards,
The Ayurveda Experience
Not really blaming the company, however they should NOT use Evri for their deliveries.
Ordered some facial oil 12th November, got email saying Hermes (strange) had got order. Everything going well until on Saturday 15th November, Evri (not Hermes) said my order was going to be slightly delayed. For the last 4 days I have done nothing but message Evri and The Ayurveda Experience. Now I am told Evri are returning my parcel to the seller. WHY?
The Ayurveda Experience have sent out a replacement order, however they said it would take 5 - 10 working days to get to me - again WHY? when my original order was picked up the same day as I ordered it - or was it?
Myself and my husband are going away shortly to celebrate our 50th Wedding Anniversary and I now doubt the delivery will get to me on time.
I am 70 years old and have never spent this much on face oils before in my life. Just wanted to treat myself, but am left keeping my fingers crossed my parcel will arrive on time.
As I said not really blaming the company, but one or two things are starting to make me a bit suspicious.
PLEASE DON'T USE EVRI AS YOUR COURIER.
Ayurveda are refunding me and I am very grateful, just wished I hadn't had to go through all the stress with Evri beforehand.
Reply from The Ayurveda Experience UK2025-11-20
Namaste! Alan,
Greetings from The Ayurveda Experience!
We're really sorry to hear about your experience and understand how frustrating this must be. We'd like to resolve this for you as soon as possible. Could you please share your order details with us by contacting our support team? Once we have your details, we'll investigate the issue and ensure you receive a proper resolution.
Thank you for bringing this to our attention — we’re here to help.
Regards,
The Ayurveda Experience
On October 27, I placed an order with Ayurveda Experience under Order No. 29376. This was not my first purchase with your company—a detail that bears significance in what follows.
On November 2, I received a text message from your designated forwarder requesting confirmation of my address. During a subsequent call, the delivery representative informed me that:
1. My address was allegedly “not covered”; and
2. The only option available was for me to personally pick up the parcel—yet when I asked for a specific pickup location, he merely provided a vague, general address.
This was both confusing and unacceptable.
1. As mentioned, this is not my first time ordering from Ayurveda Experience. Previous deliveries to this same address were completed without issue.
2. Your website accepted my order—and my payment—without any indication that my location was beyond service coverage. If my address were truly not serviceable, the system should not have processed the transaction in the first place.
I immediately reported the issue to Ayurveda Experience. Your representative confirmed that the forwarder was in error and that my area is indeed covered. I was advised to wait 24 hours for resolution.
To my dismay, the tracking page later showed that the rider had supposedly been in my area but was “unable to contact me.” This is blatantly false.
1. I have an audio recording of our conversation in which the rider explicitly states that he is refusing delivery and that I should pick up the parcel myself. Screenshots of his text messages have already been sent to your team.
2. Again, this is not my first delivery at this address. Other couriers and sellers have had no difficulty locating me.
Matters were made worse when the delivery was rescheduled—for 10 p.m. No reasonable courier delivers at such an hour. The timing was inconsiderate, unprofessional, and wholly disrespectful to a paying customer who has already fulfilled her end of the transaction.
The promised resolution date was November 3. Instead, my order is now marked “undeliverable.” I have since requested a refund, yet Ayurveda Experience has chosen to ignore my messages altogether.
You may have succeeded in keeping my payment, but you have permanently lost a customer. Rather than gaining an advocate for your brand, you have earned the opposite.
I am not asking for the impossible. I am not one of those who threaten frivolous lawsuits for millions. I simply ask for a full refund of the amount I paid—nothing more, nothing less. The continued silence from your end only reinforces the perception that your company does not stand by its name or its supposed values.
For a company called “Ayurveda Experience,” all you have provided is frustration and stress. I expect an immediate response and resolution to this matter. Otherwise, I will have no choice but to escalate this formally to consumer protection authorities.
-
Update: As you can see, Ayurveda Experience responded but it's obvious they did not read my review and just sent a template response as I in fact already put my order # in the review.
Also, they deleted my instagram comment. They really do not want to take responsibility.
Reply from The Ayurveda Experience UK2025-11-05
Namaste! EMCA Jackson,
Greetings from The Ayurveda Experience!
Please accept our sincere apologies for the inconvenience you may have experienced. Please share the order number, email address, full name, and complete shipping address via Private Messenger (Don't share it here) so that we can assist you further. Thank you..!
Regards,
The Ayurveda Experience
It’s a lovely creamy moisturiser for all around the eye area… it doesn’t sting and feels so soft after application… but I DEFINITELY need to apply concealer too!
Saying that, I would buy it again purely for how it makes my eye area feel.
Reply from The Ayurveda Experience UK2025-11-05
Namaste! Andrea,
Greetings from The Ayurveda Experience!
Thank you for sharing your feedback.
Regards,
The Ayurveda Experience
Disappointing, 5ml sample not received, I’ve contacted the company twice but no response as yet, such a shame as recommended their products.
EVRI saying ‘failed attempt’ although I was home and have a ring doorbell
Reply from The Ayurveda Experience UK2025-11-01
Namaste! Jan,
Greetings from The Ayurveda Experience!
Please accept our sincere apologies for the delayed response and the inconvenience you may have experienced. Please share the order number, email address, full name, and complete shipping address via Private Messenger (Don't share it here) so that we can assist you further. Thank you..!
Regards,
The Ayurveda Experience
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