Customer service a+
Customer service promptly closed the account with no rebuttal. I have not experienced that with other companies.
Reply from The Build Card2025-04-29
Thank you for the kind words! We are always here when you need us.
About The Build Card
Data updated- Website
- thebuildcard.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 12 reviews
- Replies to negative
- 64% (7/11)
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About this business
COVID-19 Important Update: We understand our customers may be experiencing concern and uncertainty around the COVID-19 virus. We are closely monitoring the situation and are committed to supporting our customers. We recommend that all customers use their online account access or mobile app to manage their account conveniently 24/7. A highly rated financial services company, Continental Finance Company is one of America's leading marketers and servicers of credit cards for consumers with less-than-perfect credit. The Build Card Mastercard® comes with a host of features designed to help customers build or re-establish credit, including $0 Fraud Liability, a Free Monthly Credit Score, and a possible Credit Limit Increase after just 6 months.
Is The Build Card legit?
The Build Card (thebuildcard.com) has a 4.6 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. 89% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 64% of negative reviews; 12 of them were added in the last 12 months. Last updated 2026-08-26.
What people say
very nice and very helpful
Reply from The Build Card2025-02-04
Thank you! It was our pleasure.
Representative helpful
Representative helpful and understanding. Helped with establishing a plan to assist in getting account back on track. So thankful.
Reply from The Build Card2025-02-04
Great! This is just what we want to hear. Thank you so much for being a loyal customer. We value you!
Courtesy from agents.
Reply from The Build Card2025-02-04
Thank you! It was our pleasure.
Patient and Concerned.
The guy I talked with was very patient and listened. He was quick with the answers to my questions. Concerned about what was going on with me and my situation.
Reply from The Build Card2025-02-04
What a great compliment for Jimwell! We will recognize him for his efforts in taking care of you. Thanks!
Great customer service
Great customer service from the company
Reply from The Build Card2025-02-04
Thank you for the kind words! We are always here when you need us.
The operator was very knowledgeable
The customer service lady was very…
The customer service lady was very helpful, took care of my problem very quickly
Good job
God job, god customer service
I received excellent help.
Good Experience
The rep was very polite and handled the matter of my call quickly.
Great!
Great customer service!
Your customer service is great as always
The customer care agent was…
The customer care agent was knowledgeable, polite and resolved my issue.
Reply from The Build Card2024-11-26
We appreciate your kind words and are glad to hear that you had a positive experience with our customer care agent. We strive to provide excellent customer service and are pleased that our agent was able to resolve your issue.
Rep was able to answer my question…
Rep was able to answer my question quickly and provided appropriate timeframes for follow up if it was needed.
Reply from The Build Card2024-11-26
Thank you for your kind words. We are glad to hear that you had a positive experience with our representative. We strive to provide excellent customer service and appreciate your feedback.
Excellent customer service
Reply from The Build Card2024-11-26
Thank you for your kind words. We're happy to hear you had a positive experience with our team.
Great card
Great card! Always great customer service when ever I call about anything.
Reply from The Build Card2024-11-26
We appreciate your kind words and are thrilled to hear about your positive experiences with our card and customer service.
The representive that help me was very…
The representive that help me was very polite and helpful with getting my new card activated
Reply from The Build Card2024-11-26
We appreciate your kind words. We're glad to hear you had a positive experience activating your new card.
Liliana The amazing agent.
Liliana ,the agent that helped me was beyond polite and appropriate with all the wordings. She really made me feel comfortable with any concerns of mine .she helped me figure out my issues with no hesitation.i wish every other agent I come across treats me as good as Liliana did.i can tell she’s such an amazing employee and person over all. God bless her.
Reply from The Build Card2024-11-20
We're so glad to hear you had such a positive experience with Liliana. It's wonderful to know that she was able to make you feel comfortable and address your concerns with such care and professionalism. We appreciate your kind words and will share your feedback with her.
Friendly and helpful !
Reply from The Build Card2024-11-20
Thank you for the kind words, we appreciate it!
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