COVID-19 Important Update: We understand our customers may be experiencing concern and uncertainty around the COVID-19 virus. We are closely monitoring the situation and are committed to supporting our customers. We recommend that all customers use their online account access or mobile app to manage their account conveniently 24/7. A highly rated financial services company, Continental Finance Company is one of America's leading marketers and servicers of credit cards for consumers with less-than-perfect credit. The Build Card Mastercard® comes with a host of features designed to help customers build or re-establish credit, including $0 Fraud Liability, a Free Monthly Credit Score, and a possible Credit Limit Increase after just 6 months.
The Build Card (thebuildcard.com) has a 4.6 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. 89% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 64% of negative reviews; 12 of them were added in the last 12 months. Last updated 2026-08-26.
Efficient and friendly customer service. Addressing all matters fully and providing the opportunity to ask additional questions and/or concerns. Interaction was outstanding and seamless.
We are thrilled to hear about your positive experience. We strive to provide exceptional customer service and appreciate you taking the time to share your feedback.
The agent was very helpful and empathetic. She is the best!
We're so glad to hear that you had a positive experience. We appreciate your kind words about the agent's helpfulness and empathy.
Thank you, it was our pleasure!
I am deeply frustrated with The Build Card Credit Card Company during this hurricane crisis. When I sought assistance, their customer service was unresponsive and unhelpful. Given the urgent need for support, it was disheartening to learn that while they could assist, the disaster relief program was never applied to my account. I have spoken to 11 different representatives, some of whom hung up, transferred me to others, connected me to lost or stolen services, and kept me on hold for hours. No one should have to endure such treatment. It feels as though they have completely abandoned their customers in a time of genuine need. I expected more from a company that claims to prioritize customer care. The representatives clearly need retraining, and it's concerning that this issue isn't isolated. Currently, I have been on hold for 46 minutes waiting for a supervisor. We must improve as a credit card company! The Build Credit Card Customer Service team does not deserve one STAR!
We are sorry to hear of the difficulties you experienced. We put great importance on the quality of our services and the satisfaction of our customers. Upon receipt of your review, one of our supervisors reached out to you directly to assist. We appreciate the opportunity to resolve your concerns and look forward to serving you in the future!
Thank you! Glad we could help.
We appreciate your kind words and are glad you found our service helpful.
I had an issue and customer service cleared up everything and helped save me a transaction that was iffy
We're so glad to hear that our customer service team was able to help you resolve your issue and save your transaction. We strive to provide excellent customer service and appreciate your kind words.
The last customer service girl that helped me was very help, patient and kind.
We're so glad to hear you had a positive experience with our customer service team. We strive to provide excellent service to all our customers, and we're happy to know that our team member was able to assist you.
Your customer service representative was great.
We're so glad to hear that you had a positive experience with our customer service representative. We strive to provide excellent service to all of our customers, and we're happy to know that we met your expectations.
My experience was well the person was just did what was expected but the person did above what they needed to do in my point of conversation
We appreciate you taking the time to share your positive experience. We're glad you found the service helpful and that the person went above and beyond to assist you.
When I called in to request a credit limit increase the rep was very knowledgeable about the process and talk me through and make sure I understood everything. She was very pleasant and patient as I had questions for her. I do wish that the company would do frequent reviews of good standing accounts and just increase their credit limit but since they charge a fee to do that, I understand why they don’t.
Thanks for the awesome review and recommendations. We really appreciate it!
The customer service rep Liliana was very resourceful and helpful
What a great compliment for Liliana! We will recognize her for her efforts in taking care of you. Thanks!
Very professional, friendly and efficient customer service. Thank you.
Thank you for the kind words! We are always here when you need us.
Excellent, professional and kind!!!!
Thank you for the kind words! We are always here when you need us.
I have called in 3 times because my build card will not work, each time the rep has told me it needed to be activated and said they did the activation and I could use my card in 1 hour. I still cannot use my card.
You are always polite. Thanks for everything.
Thank you for the kind words! We are always here when you need us.
Thank you! It was our pleasure.
La handa in customer service was great. Very helpful was a great experience
Great! This is just what we want to hear. Thank you so much for being a loyal customer. We value you!
Didn't mean to connect with customer service but glad I did..was actually best experience ever..super helpful and actually felt like talking to a friend,not customer service.. would keep this dude around
Thank you so much for sharing your experience! We are happy to hear you were taken care of and everything worked out for you. We are always here if you need us.
Customer service was the best I have seen in years.
Thank you so much for this review! We can’t wait to pass this along to the team.
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