COVID-19 Important Update: We understand our customers may be experiencing concern and uncertainty around the COVID-19 virus. We are closely monitoring the situation and are committed to supporting our customers. We recommend that all customers use their online account access or mobile app to manage their account conveniently 24/7. A highly rated financial services company, Continental Finance Company is one of America's leading marketers and servicers of credit cards for consumers with less-than-perfect credit. The Build Card Mastercard® comes with a host of features designed to help customers build or re-establish credit, including $0 Fraud Liability, a Free Monthly Credit Score, and a possible Credit Limit Increase after just 6 months.
The Build Card (thebuildcard.com) has a 4.6 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. 89% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 64% of negative reviews; 12 of them were added in the last 12 months. Last updated 2026-08-26.
My representative was amazing his name was Leo and he was patient, understanding, professional and knowledgable. He really went above and beyond to help me resolve my situation and in the end I was satisified. He made a hard situation a little easier
What a great compliment for Leo! We will recognize him for his efforts in taking care of you. Thanks!
The customer service associate was very understanding. She helped me move my due date so I wouldn't continue to have a late payment. I wasn't aware I could do that.
Great! This is just what we want to hear. Thank you so much for being a loyal customer. We value you!
My experience with my representative was great! Very professional also kind as well as handling my issue in a timely manner!
Great! This is just what we want to hear. Thank you so much for being a loyal customer. We value you!
THe attitude of listen clients requirement n help out with a positive responses
Thank you for the kind words! We are always here when you need us.
This is the worst card I've ever dealt with, you're penalized for never missing a payment, but paid early smdh!! After 3 years of never missing.. The supervisor refused to come to the phone the workers are not qualified at all!! A bunch of cowards the worst card I've ever experienced, honestly!!!! Renee J
We are so sorry to hear about the frustration you experienced. As a company, we put great importance on the quality of our products and services. We would like to get in touch with you to resolve your concerns, but were unable to locate an account. Would you mind providing us with your contact information at [email protected], so we can better research your concerns.
Erika was so compassionate and caring. She understood my issues I was having trying to make a payment over the phone and it didn’t go through so I spoke with a representative and it was Erika. She was so pleasant and helpful…
Thanks for sharing this with us! We will make sure to share your praise for Erika with her management team. Thanks for choosing Build. We appreciate you!
Kimberly is the absolute best. My situation was resolved, effortlessly. She went over and beyond to help me with a situation that has taken 2two months. Yayyyy!!! Go Mz. Kimberly
What a great compliment for Kimberly! We will recognize her for her efforts in taking care of you. Thanks!
Hope all my account can be put back online Thank you Manager was real nice so I hope she can fix it for me
Thier website is so slow in trying to reset passwords I just gave up. I dont know what the issue is but its been like this for months.
We are so sorry to hear about the frustration you experienced. As a company, we put great importance on the quality of our products and services. We would like to get in touch with you to resolve your concerns, but were unable to locate an account. Would you mind providing us with your contact information at [email protected], so we can better research your concerns.
The rep was able to resolve my issue.
Thank you! It was our pleasure.
The lady who assisted me was phenomenal. Wow, wish I knew her name as she deserves praise and recognition. She made the phone experience a delight. I thought I was in for a long and dreary episode, and it turned out to be a great experience thanks to her! Kudos!
Thank you so much for the kind words! I’m glad we were able to get your issue resolved. We will give a shout out to the employee who assisted you.
The app is terrible for the last two months I have not been able to consistently use it.
I was inquiring about a concern about my payment that wasn't showing that it had posted, I was assured that it was received and that my account is current and up to date. The representative was very helpful and professional. Thank you
Great! This is just what we want to hear. Thank you so much for being a loyal customer. We value you!
Thank you for the kind words! We are always here when you need us.
C.S. Representative was very knowledgeable and provided excellent service.
Thank you! It was our pleasure.
Thank you! It was our pleasure.
Was with them for years. Had to beg for a credit limit increase. Had not had one in two years? Their own marketing campaign offers 1000 starting credit line. Mine was 1050. I got discover with 7500 starting limit. Several others with high limits, but continental finance? Oh no we can't do that. If your desperate. This is your kind of place. Bye. Closed the account. Was told I can come back anytime? Uh no
Thank you! It was our pleasure.
Thank you! It was our pleasure.
I played hell with your automated phone system disconnected on hold forever my credit card was compromised so I contacted lost or stolen they were very vague by the time I got through to you I spoke to the customer relations person who was very articulate understand my concerns and got everything taken care of in a timely matter and explained everything to me, praise her, give her a raise put her in charge of the department and train everybody how to be with a customer
We sincerely regret the frustration you experienced. This is not the experience we want for our customers. We value your feedback and appreciate your business.
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