Halara (thehalara.com) has a 3.9 out of 5 rating on OK.one, based on 276 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 69% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 64% of negative reviews. Last updated 2026-08-10.
TERRIBLE Customer Service. NO phone number to contact. Material not right as pictured. Size not accurate.
Return is impossible - literally
IF I COULD GIVE YOU A NEGATIVE 1000000000 I would
Reply from Halara2026-08-07
Hello,
Thank you for sharing your feedback. We're truly sorry to hear about your experience and sincerely apologize for the frustration and disappointment this has caused.
Our team has already reached out to you via email regarding this matter so we can assist you further and work toward the best possible solution. Please kindly check your inbox (including your spam/junk folder) and reply to our email at your convenience.
Thank you for your patience and for giving us the opportunity to make things right.
I love their style and the quality of their clothes
J
Jennifer · 1 review · Verified · Experienced 2026-07-28 ·
★★★★★
Horrible
Horrible. Can’t get refund.
Reply from Halara2026-08-07
Hello,
We are truly sorry to hear about your experience and completely understand how frustrating this must have been for you. Please accept our sincere apologies for any inconvenience caused.
Upon reviewing our system, we noticed that there is already an existing ticket for the same order. We kindly suggest that you check your email records for any previous updates regarding this case. If the matter has not yet been fully resolved, please feel free to reach out to us at [email protected] (mailto:[email protected]), and we will be happy to assist you promptly.
Thank you for your patience and for giving us the opportunity to make things right.
Late package, no notification, email or new ETA provided.
Reply from Halara2026-08-07
Hello,
Thank you for sharing your feedback. We're truly sorry that your package was delayed and that you didn't receive any updates, email notifications, or a revised estimated delivery date.
Our team has already reached out to you via email regarding this matter so we can assist you further and work toward the best possible solution. Please kindly check your inbox (including your spam/junk folder) and reply to our email at your convenience.
Thank you for your patience and for giving us the opportunity to make things right.
S
Sarah · 2 reviews · Verified · Experienced 2026-08-04 ·
★★★★★
Shipping was FAST for an international…
Shipping was FAST for an international order. Quality of clothes is excellent!
Amazing products that are of a great quality and look great. Fitting is spot on. The service is also really good and easy to connect with help if on the off chance there is a problem
It allowed me to put items in my basket or remove them until I was comfortable with my choices. The shipping was faster than originally stated which made me happy to try everything on.
I saw a pair of your pants that I really wanted from one of your ads on Facebook. I collect the ad. It took me exactly to the pair of pants I wanted on your site. I already had an account set up through Halara and I ordered the pants and now I’m wearing them.
Hello,
Thank you for sharing your feedback. We're truly sorry to hear that the material was thinner than you expected.
Our team has already reached out to you via email regarding this matter so we can assist you further and work toward the best possible solution. Please kindly check your inbox (including your spam/junk folder) and reply to our email at your convenience.
Thank you for your patience and for giving us the opportunity to make things right.
Great purchase on my part ! Love your clothes.
I'll buy again.
L
Lisa Long · 1 review · Verified · Experienced 2026-08-04 ·
★★★★★
nothing fit right and fabric was too…
nothing fit right and fabric was too thin for some and too tight in the wrong places for others, not the kind of clothing that i feel good wearing.
Reply from Halara2026-08-07
Hello,
Thank you for sharing your feedback. We're truly sorry to hear that the items didn't fit as expected and that the fabric wasn't what you were hoping for.
Our team has already reached out to you via email regarding this matter so we can assist you further and work toward the best possible solution. Please kindly check your inbox (including your spam/junk folder) and reply to our email at your convenience.
Thank you for your patience and for giving us the opportunity to make things right.
