The Luxury Closet (theluxurycloset.com) has a 4.2 out of 5 rating on OK.one, based on 106 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 80% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 79% of negative reviews. Last updated 2026-08-10.
Product fine however presentation very poor for a luxury item. Box and packaging on the cheap scale and definitely hasn't got the luxury touch.. I purchased a item for a gift and will have to spend further on packaging and presentation.
Good communication. Fast shipping to the U.S.
My shopping experience with Luxury Closet has been a match made in heaven. I have found the selection of items available to exceed my grandest expectations. The website is very easy to navigate and to add l, they have a feature that remembers your sizing and preferences to let you know whats new and avaible without having to do it manually. I have made numerous purchases and I am a very satisfied customer, from shopping to delivery, everything is professional and enjoyable.
Dear Tracy, Thank you for your lovely feedback! We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you. Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon. Best Wishes, TLC
This bag is very pretty, but it is extremely dirty. There is some kind of glue on the strap; it was very embarrassing when the strap came apart while I was walking with clients. I know it is a used item, but you really should be more careful about these kinds of details. As for the shipping process and communication, for me, it was excellent.
Dear Customer, Thank you for your lovely feedback! We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you. Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon. Best Wishes, TLC
I haven’t received my order and it’s states it was signed for when I didn’t sign anything that isn’t my signature that is my initials
Dear Joyti, I see that our support team has reached out to you and worked to resolve the matter. We hope the solution provided has addressed your concerns satisfactorily and that your overall experience has improved. If you feel your issue has been resolved, we would truly appreciate you taking a moment to reflect on your recent experience. Your feedback means a great deal to us. Best Wishes, TLC
I had a very disappointing experience with The Luxury Closet. After a long WhatsApp conversation with detailed photos, we agreed on a selling price of USD 18,000 for my Hermès bag. They asked me to bring the bag to Dubai personally. I travelled to Dubai and delivered the bag to their office. During the handover, their team inspected the bag physically and accepted it for authentication. I was informed that payment would be made after the authentication process. I also received a form confirming the item details and the agreed process. After I returned to my city, they contacted me and suddenly claimed that the condition was not as expected and reduced their offer from USD 18,000 to USD 12,000. The condition of the bag was already visible when they accepted it. It is very disappointing that after asking a customer to travel to Dubai and leave the item with them, the agreed price was changed once the customer was no longer physically present. I recommend everyone to be extremely careful about this company. My experience was very frustrating and felt unfair.
Dear Selim Thank you for sharing your feedback. We're sorry that your item did not qualify for an immediate Cash Buy after the physical quality inspection. That said, we're pleased to offer you the option to sell it on consignment, which may help you achieve a higher return. Our team has already been in touch to discuss the available options. If you'd like to continue with the consignment process or discuss the next steps, please feel free to reach out to us. We'll be happy to assist. Best Wishes, TLC
Always amazing..never disappoint..always happy 😊😊
Dear Raul, Thank you for your lovely feedback! We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you. Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon. Best Wishes, TLC
All its ok, the shoes are georgeus
Dear Yirlen, Thank you for your lovely feedback! We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you. Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon. Best Wishes, TLC
Very frustrating experience from start to finish. The website kept giving me problems, and at one point I couldn't access it at All. When I reached out for help the support number I called told me to contact a different number that wasn't even listed on the website. That immediately made me question whether I was dealing with the right people The whole situation felt unorganized, and I never got the confidence that my issue was being handled properly. I expected much better from a company like this
Dear Seojack, We were unable to locate your details in our system based on the information available. Please contact us at [email protected] with more information about your visit so we can look into what happened. We’ll be happy to review this further. Best Wishes, TLC
I don't usually leave negative reviews, but this experience wasn't great. The main problem was how long it took to get any help from customer support. I had to wait much longer than expected for replies, and it felt like I was always the one chasing for updates. Everything just took longer than it should have, which made the whole process frustrating. Hopefully they can improve their support because that's what really affected my experience
Dear Customer, We always aim to provide a prompt and seamless experience, so we are disappointed to learn that your experience did not meet your expectations. We would like the opportunity to look into the concerns you have raised. However, based on the information available, we have been unable to locate any record matching your details in our system. If you could kindly contact us at [email protected] with any additional information about your experience, such as your email address, order number, or any other relevant details, we will be happy to investigate this further and assist you. Best wishes, TLC
I ordered a bracelet that came in a terrible state, the box was ruined. i had to send it back don't recommend
This is a fake review and it has been reported to Trustpilot. We have the same review on our google page along with stock images copied from Pinterest post from a jewelery repair service. https://www.pinterest.com/pin/917960336553496506/ Request you to please remove this review
Extremely bad. they will scam you DO NOT ORDER! - xmr
Dear Customer, We always aim to provide a prompt and seamless experience, so we are disappointed to learn that your experience did not meet your expectations. We would like the opportunity to look into the concerns you have raised. However, based on the information available, we have been unable to locate any record matching your details in our system. If you could kindly contact us at [email protected] with any additional information about your experience, such as your email address, order number, or any other relevant details, we will be happy to investigate this further and assist you. Best wishes, TLC
Buying from The Luxury Closet has always been smooth for me—fast shipping and an easy return process. Selling, however, is a completely different story. I would never recommend consigning your luxury items with them. Their terms and conditions are overwhelmingly in their favour, their authentication process is questionable, and sellers are left with peanuts after all the commissions and deductions while they keep the lion's share of the selling price. If you're thinking of selling with them, read every clause of the seller agreement very carefully. Better yet, avoid consigning with them altogether. I've also seen numerous reviews from buyers claiming they received inauthentic items and were denied refunds, which only reinforces my concerns. Great for buying, terrible for selling.
Dear Customer, We always aim to provide a prompt and seamless experience, so we are disappointed to learn that your experience did not meet your expectations. We would like the opportunity to look into the concerns you have raised. However, based on the information available, we have been unable to locate any record matching your details in our system. If you could kindly contact us at [email protected] with any additional information about your experience, such as your email address, order number, or any other relevant details, we will be happy to investigate this further and assist you. Best wishes, TLC
HORRIBLE EXPERIENCE. Having to post this since I had given them another chance after they fixed the first complaints given the Google review I had posted, they then asked me to edit my review and the minute I do, back to DISASTER. I sent 4 Gucci pairs to sell with them, they kept promising I’d receive mail updates within the next day/s, after more than two weeks of efforts following up still zero update! Then they go ahead and post completely false quality status that they never consulted me on before posting, one pair is basically new, worn max 100 meters for trial) I have pictures of them proving that from minutes before they were picked up, they downgraded them 3 grades to « good » without my approval or sending me any reason or proof which doesn’t exist as it’s absolutely untrue, and it’s been days I ask to escalate this lie and have a manager call back, they couldn’t care less and refuse to call. Oh, and one of the four pairs is still missing zero info on it either! This is the level of disrespect and distrust we can obviously expect when dealing with them. A SHAME of a service. A SHAME.
Dear Customer, I see that our support team has reached out to you and worked to resolve the matter. We hope the solution provided has addressed your concerns satisfactorily and that your overall experience has improved. If you feel your issue has been resolved, we would truly appreciate you taking a moment to reflect on your recent experience. Your feedback means a great deal to us. Best Wishes, TLC
The website was clear and the item was sent very quickly.
Dear Alize, Thank you for your lovely feedback! We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you. Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon. Best Wishes, TLC
I bought a pair of Marc Jacobs shoes from The Luxury Closet that were advertised as "pristine" and "never used." But when I tried them on at home—just a few steps indoors—the leather creased instantly, embellishments fell off, and the insole separated completely. For something supposedly quality-checked and authenticated, this was shocking. I spent over a week trying to reach them through calls, emails, and WhatsApp with no response. When I finally got through, I initiated a return through the app. They received the shoes back, but then they sent them back to me. They called to arrange another pickup, and even asked if I'd be okay with them repairing and reselling the shoes—which makes no sense. If they knew the issue, their quality team should've caught it before shipping to me. Three days later, they called again to pick up shoes that had already been returned. Their internal communication and customer service are a complete mess—I will never purchase from them again.
Dear Sara, I see that our support team has reached out to you and worked to resolve the matter. We hope the solution provided has addressed your concerns satisfactorily and that your overall experience has improved. If you feel your issue has been resolved, we would truly appreciate you taking a moment to reflect on your recent experience. Your feedback means a great deal to us. Best Wishes, TLC
Dear Customer, Thank you for your lovely feedback! We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you. Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon. Best Wishes, TLC
They finally resolve the issues by honoring the cash offers and refunding my fees. Thanks for Anas Askar’s continuous help and saw this through! I sent several items to The Luxury Closet under confirmed cash‑buy offers. After they received my package, they changed three items to consignment without my approval and have spent nearly two months giving me delays, excuses, and contradictory explanations. They now claim they “cannot” reinstate the cash offers because of customs declarations — even though those declarations were based on the cash‑buy prices they originally provided. Worst of all, they are asking me to pay customs and withdrawal fees just to get my own items back. Important Warning for Future Sellers The Luxury Closet advertises U.S. operations, but every item is actually shipped to Dubai for processing. If they change your offer or make a mistake, you may be forced to pay international customs fees and return charges out of your own pocket. This has been an extremely frustrating and costly experience. Sellers should be aware of these risks before sending anything to The Luxury Closet.
Dear Yufei, Thank you for taking the time to update your review. We are pleased to hear that we were able to resolve the matter and that Anas was able to support you throughout the process. We will be sure to share your kind words with him—they will mean a great deal. We also appreciate you sharing your experience. Feedback such as yours helps us continue reviewing and improving the experience we provide to our clients. Thank you once again for your patience and for giving us the opportunity to make things right. We look forward to assisting you again in the future. Best wishes, TLC
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