The Luxury Closet (theluxurycloset.com) has a 4.2 out of 5 rating on OK.one, based on 106 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 80% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 79% of negative reviews. Last updated 2026-08-10.
Adore all the impeccable pieces TLC has sourced. My go to when I’m lusting after something new or a little vintage. 5 stars
Dear Reagen, Thank you for your lovely feedback! We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you. Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon. Best Wishes, TLC
Delivery was on time but i had to pay taxes.
Dear Jessica, Thank you for your lovely feedback! We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you. Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon. Best Wishes, TLC
Dear Mauricio, Thank you for your lovely feedback! We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you. Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon. Best Wishes, TLC
Dear Customer, Thank you for your lovely feedback! We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you. Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon. Best Wishes, TLC
Purchase sent quickly and item just as described
Dear Jennifer, Thank you for your lovely feedback! We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you. Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon. Best Wishes, TLC
The support is nice, fast responses. They were in touch with me thru whatsapp during the whole time. All the products looked exactly like the pictures - 10/10 satisfaction with the product. Everything that was listed as included, came. The packaging was good, the product came safely. No issues with the delivery - fast shipping, came exactly at the promised delivery date. The customs duties are a bit high tho - for 92€ shoes I paid 40€ duties which is a bit crazy. And for the next pair on 200€ shoes i was charged 67€ customs taxes. Would be nice if they do something about that in the future.
Dear Gergana, Thank you for your lovely feedback! We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you. Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon. Best Wishes, TLC
Beautiful bags. Real pictures. Prompt delivery of beautifully presented parcels. Very happy with TLC.
Dear Nishaan, Thank you for your lovely feedback! We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you. Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon. Best Wishes, TLC
Dear Paulina, Thank you for your lovely feedback! We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you. Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon. Best Wishes, TLC
The product was perfect and delivered quickly. However I was disappointed that I had to pay $80 for import fees to DHL
Dear Customer, Thank you for your lovely feedback! We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you. Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon. Best Wishes, TLC
The item was like new as per description. Record time on delivery.
Dear Raquel, Thank you for your lovely feedback! We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you. Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon. Best Wishes, TLC
It’s a reliable online retailer of pre loved luxury items and I had a very smooth experience with purchasing and returning pieces that didn’t fit. If you are into vintage or pre loved fashion, this is good place to shop.
Dear Marina, Thank you for your lovely feedback! We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you. Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon. Best Wishes, TLC
Extremely satisfied with the product and services
Dear Bhaskar, Thank you for your lovely feedback! We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you. Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon. Best Wishes, TLC
Dear Kattia, Thank you for your lovely feedback! We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you. Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon. Best Wishes, TLC
Dear Denia, Thank you for your lovely feedback! We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you. Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon. Best Wishes, TLC
My experience with this company has been one of the most stressful and disappointing customer experiences I’ve had in Dubai. I entrusted them with one of my designer items, expecting professional handling and transparency. Instead, I spent the last 3 months dealing with delays, poor communication, missing item accessories, and repeated follow ups just to recover my item in the condition it was originally delivered. After multiple failed attempts to resolve the situation fairly, I felt pressured to accept approximately 50% of the item’s value simply because I was exhausted from dealing with the ongoing issues and wanted to bring this matter to an end. I was then told that my payout would be processed on Wednesday. Wednesday passed, then Thursday, and no payment was received. I later received a call saying there were “system issues” with processing the payment. By Friday, I had to follow up again myself because the funds still had not reached my account. During one phone conversation, I was told that if I removed my Google review, my payout could be increased. I found that deeply concerning and inappropriate. When I requested proof of payment, I was sent what appeared to be payment details or a payment instruction, not actual confirmation that the funds had been released or received in my bank account. My experience was extremely disappointing, and I hope the company seriously improves how it handles client property, communication, and payment transparency.
Dear Tayne, Thank you for your lovely feedback! We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you. Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon. Best Wishes, TLC
Dear Poriya, Thank you for your lovely feedback! We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you. Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon. Best Wishes, TLC
Dear Betty, Thank you for your lovely feedback! We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you. Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon. Best Wishes, TLC
Dear Customer, I can see that our support team has been trying to reach out to you and assist in resolving the matter. However, we were unable to connect with you. We kindly request you to reach out to us via email so we can assist you further. Best Wishes, TLC
They were exceptionally in good condition, and I love them
Dear Rosalind, Thank you for your lovely feedback! We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you. Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon. Best Wishes, TLC
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