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Events & Entertainment

Sequel

63 reviews

4.263 reviews
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About Sequel

Data updated
Website
thesequelapp.com
Category
Events & Entertainment
Location
United States
Status
Unclaimed
Last 12 months
63 reviews
Replies to negative
100% (10/10)
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Is Sequel legit?

Sequel (thesequelapp.com) has a 4.2 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 82% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.

What people say

D
D M Smith · 2 reviews · Verified · Experienced 2026-06-26 ·

I was able to get the refund for a…

I was able to get the refund for a subscription I do not recall signing up for! It did take 2 emails to make it happen, but overall, glad I got the refund.

Reply from Sequel2026-06-27

Dear D M Smith, We're pleased to hear that your refund request was ultimately resolved and that our Customer Support Team was able to assist you. We appreciate your patience in the process of refund and are glad we could reach a satisfactory outcome. Your feedback is valuable to us, as it helps us continue improving our support experience. If you ever have any questions or need assistance in the future, please don't hesitate to reach out.

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Sang Chun · 2 reviews · Verified · Experienced 2026-06-27 ·

May God bless you. good.

May God bless you! I already said that I did not like it when you changed my age. I hoped to meet a partner with a similar age. Anyway, honesty is the best policy for a happy couple.

Reply from Sequel2026-06-27

Dear Sang Chun, Thank you for taking the time to share your feedback. We understand your concerns regarding your age information and recognize how important accuracy and honesty are when building meaningful connections. We agree that transparency is an essential part of creating lasting relationships. If you have any questions about your account information or need assistance, please don't hesitate to contact our Customer Support Team at [email protected]. We will be happy to help.

K
Ken · 1 review · Experienced 2026-06-26 ·

Awesome customer service

Customer service is spectacular. On-line chat line for help and instantaneous e-mail responses to questions and/or problems. No other dating app comes close.

Reply from Sequel2026-06-26

Dear Ken, Thank you so much for your wonderful feedback! We're truly delighted to hear that you had such a positive experience with our Customer Support Team. Providing fast, reliable assistance through both live chat and email is something we take great pride in, and it's incredibly rewarding to know that our efforts made a difference for you. Your kind words and comparison to other dating platforms mean a great deal to us. We sincerely appreciate your support and will continue striving to deliver the high level of service you experienced. If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help.

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Brenda Hester. · 1 review · Verified · Experienced 2026-06-24 ·

The quick response

The quick response , unbelievable. Thank you.

Reply from Sequel2026-06-25

Dear Brenda! Thank you for your kind words! We're delighted to hear that you were happy with the speed of our response. Providing timely and helpful support is one of our top priorities, and it's wonderful to know that we met your expectations. Thank you for choosing Sequel. We appreciate your feedback and wish you the very best in your journey to finding meaningful connections. Customer Support Team

J
Jeff Shultis · 1 review · Experienced 2026-06-21 ·

You are allowing me to start early and…

You are allowing me to start early and verify later. Thats super.

Reply from Sequel2026-06-22

Dear Jeff, We’re glad to hear that you found the experience flexible and that being able to start early and verify later worked well for you. Providing an easy and convenient onboarding process is important to us, and it’s great to know this approach met your expectations. Thank you for sharing your feedback

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Charles Olson · 3 reviews · Verified · Experienced 2026-06-20 ·

Even though I was very mean to the…

Even though I was very mean to the associates at the site, they responded with undeserved kindness and help, and for that I'm ashamed of myself and thankful and grateful for their patience and support for my site difficulties, I appreciate them and wish them all the best in the future ❤️ 😊 🙏

Reply from Sequel2026-06-21

Dear Charles! Thank you for your heartfelt review. Your kind words mean a great deal to us. We're glad that our support team was able to assist you and help resolve the difficulties you experienced on the site. Our goal is always to treat every user with respect, understanding, and patience, regardless of the situation. We truly appreciate your honesty and gratitude, and we're very happy to hear that your experience with our team left a positive impression. Thank you for choosing SEQUEL, and we wish you all the best moving forward. Customer Support Team

C
Charlene Arbour · 3 reviews · Verified · Experienced 2026-06-20 ·

I emailed support to cancel my subscription

I emailed support to cancel my subscription and was wondering if it would be a hassle. I was pleasantly surprised when I received an extremely quick response to confirm my cancellation. Nice job!

Reply from Sequel2026-06-20

Dear Charlene, We’re glad to hear that your subscription cancellation was handled quickly and smoothly. Providing prompt responses and making account-related requests easy to manage is very important to us, and it’s great to know that we exceeded your expectations. Thank you for taking the time to share your feedback — we truly appreciate it. If you ever need assistance in the future, don’t hesitate to reach out.

F
Faye · 6 reviews · Verified · Experienced 2026-06-19 ·

Quick response to my email.

Reply from Sequel2026-06-20

Dear Faye, Thank you for sharing your experience with us. We’re pleased to know that our team responded to your email promptly and was able to assist you in a timely manner. We appreciate you taking the time to leave a review and are grateful for your kind words. Should you need any assistance in the future, our team will be happy to help. Customer Support Team

a
anthony · 8 reviews · Verified · Experienced 2026-06-19 ·

Customer suthesequelapp.com

Customer support seems very fast, thank you

Reply from Sequel2026-06-20

Dear Anthony, Thank you for your kind feedback. We’re delighted to hear that you found our Customer Support Team responsive and efficient. Providing timely and helpful assistance is one of our top priorities, so it’s wonderful to know that your experience reflected that commitment. Thank you for taking the time to share your experience. If you ever need assistance in the future, we’ll be happy to help. Customer Support Team

W
Wendy Bajdo · 3 reviews · Verified · Experienced 2026-06-18 ·

Helpful Support Staff

The Support staff were very patient, polite and respectful in answering my questions and helping me with my basic knowledge and skills to use the Sequel Online Dating App. Thank you for your assistance. Wendy Badjo

Reply from Sequel2026-06-18

Dear Wendy, Thank you for your feedback! We're happy to hear about your positive experience and wish you all the best for your future communication with your new friend. Have a nice day!

c
customerRobert Moran · 1 review · Verified · Experienced 2026-06-14 ·

Resolved issue quickly

Reply from Sequel2026-06-15

Dear Robert, We’re glad to hear that your issue was resolved quickly. Providing prompt and effective assistance is very important to us, and it’s great to know that your experience reflected that. Thank you for sharing your feedback — we truly appreciate it. If you ever need further assistance, don’t hesitate to reach out.

c
customer · 1 review · Verified · Experienced 2026-06-13 ·

I felt like when I explained my…

I felt like when I explained my circumstances, I was listened to and received what I asked for. All in all an extremely positive experience.

Reply from Sequel2026-06-14

Dear Customer, You can reach us at any time if you need our help. We're here for you around the clock. Have a nice day!

P
Patrick Wong · 2 reviews · Experienced 2026-06-12 ·

My desired outcome of a full refund was…

My desired outcome of a full refund was successful despite them trying to give me a partial refund.

Reply from Sequel2026-06-12

Dear Patrick, Thank you for taking the time to share your feedback. We're pleased that a resolution was ultimately reached and that your request was successfully addressed. Our team aims to review each case individually and work toward a fair outcome based on the specific circumstances of the account. We appreciate your patience throughout the process and thank you for giving us the opportunity to assist you. Customer Support Team

S
Shirley McClean · 2 reviews · Verified · Experienced 2026-06-11 ·

Need to live in USA

This website is mainly USA focused and I live in the UK. I expressed my concerns via email and the support team were amazing. They replied with helpful responses within hours. Although this site is not helpful for myself, if you join in the USA I believe this one is very genuine. Good luck.

Reply from Sequel2026-06-11

Dear Shirley, Thank you so much for taking the time to share your good review! We are cheering you on and wishing you the absolute best in your relationship experience! If you ever need a hand or have any more questions along the way, please don't hesitate to reach out. Kind regards!

c
customer · 1 review · Verified · Experienced 2026-06-09 ·

They are very helpful

They are very helpful, thanks

Reply from Sequel2026-06-10

Dear Customer, Thank you for your kind review. We're delighted to hear that you found our team helpful. Providing excellent support and assistance to our users is very important to us, and it's always rewarding to receive such positive feedback. Thank you for choosing SEQUEL. We truly appreciate your support. Customer Support Team

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customer · 1 review · Verified · Experienced 2026-06-07 ·

You handled my cancellation well.

Reply from Sequel2026-06-10

Dear Customer, Thank you for taking the time to share your feedback with us. We’re pleased to hear that your cancellation was handled well and that the process met your expectations. Providing a smooth, professional, and respectful experience for our members is something we truly value, regardless of where they are in their journey with us. We appreciate your kind words and thank you for giving us the opportunity to assist you. Customer Support Team

S
Sam · 5 reviews · Experienced 2026-06-08 ·

Be careful be careful

Be careful be careful. Be careful. They pull money from my account two times without my permission after I close my account and I called them couple times emailed them tons of times and they play game and lies manipulate to avoid to refund my money. Be careful guys. Be careful.

Reply from Sequel2026-06-09

Dear Sam, We are sorry to hear that your experience did not meet your expectations. We would like to clarify that charges are not processed without authorization. Subscription renewals occur only for active subscriptions and in accordance with the terms accepted at the time of purchase. We take billing concerns seriously and strive to review every request fairly and thoroughly. If there has been any misunderstanding regarding your account status, subscription, or refund request, we would be happy to investigate the matter further. Please contact our Support Team at [email protected] with your account details, and we will review your case and provide any available assistance.

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Bonnie MacGregor · 16 reviews · Verified · Experienced 2026-06-09 ·

My complaint was very quickly ratified.

Reply from Sequel2026-06-09

Dear Boonie! Thank you for taking the time to share your feedback. We're pleased to hear that your concern was addressed quickly. Our team is committed to providing timely and effective support, and it's great to know that we were able to assist you promptly. We appreciate your review and thank you for choosing SEQUEL. Customer Support Team

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Nettie · 1 review · Verified · Experienced 2026-06-08 ·

I needed to cancel my membership and he…

I needed to cancel my membership and he made it very easy for me and trouble free. Thank you.

Reply from Sequel2026-06-08

Dear Nettie! Thank you for taking the time to share your feedback. We're glad to hear that our support team was able to assist you with your membership cancellation quickly and without any hassle. We strive to make every customer interaction as smooth and straightforward as possible. Thank you for your kind words and for giving SEQUEL a try. We wish you all the best moving forward. Customer Support Team

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Barbara Stewart · 7 reviews · Verified · Experienced 2026-06-08 ·

User friendly

User friendly, quick response, concern quickly solved.

Reply from Sequel2026-06-08

Dear Barbara! Thank you for taking the time to leave a review. We're delighted to hear that you found the platform user-friendly and that your concern was resolved quickly. Providing a smooth experience and responsive customer support are important priorities for us, so it's wonderful to know that we met your expectations. We truly appreciate your feedback and thank you for choosing SEQUEL. Customer Support Team