Sequel

Dear John, Thank you so much for taking the time to leave us a 5-star review! We are absolutely thrilled to hear that our team listened to your concerns and provided the support you needed. At Sequel, we are deeply committed to being there for our community and ensuring you have a positive, seamless experience. Knowing that we helped make a difference for you means the world to us. If you ever need any further assistance or have more feedback to share along your journey, please don't hesitate to reach out. We are always happy to help! Warm regards, Customer Support Team

Dear Customer, Thank you for your wonderful feedback. We're delighted to hear that you received an immediate response and found our team courteous and helpful. Providing prompt, friendly, and professional support is something we strive for every day, so it's great to know that your experience reflected that. We truly appreciate your kind words and thank you for choosing SEQUEL. Customer Support Team

Dear Kurt, Thank you for sharing your thoughts with us. We completely understand how frustrating and hurtful it can be to put your time and heart into writing a meaningful message, only to be met with silence. It is natural to expect a thoughtful response when you share who you are in a respectful way. We want to reassure you that the profiles on Sequel are absolutely real. We follow a strict zero-tolerance policy for fake profiles or deceptive behavior, and our 24/7 moderation team works around the clock to ensure a secure, authentic environment. While we can ensure the profiles are real, we unfortunately cannot control individual communication styles or how quickly someone chooses to reply. People use dating apps at different paces, and sometimes a lack of response comes down to personal timing, busyness, or feeling overwhelmed by a detailed message, rather than a lack of respect. However, we deeply value your feedback about your experience, as creating an intentional, respectful space for genuine connections is exactly what we strive for. If you ever need any assistance with your account or settings, please feel free to reach out to us at [email protected]. Customer Support Team

Dear Bill, We're so glad to hear our team member was helpful and resolved your issue quickly. Thank you for your positive feedback!

Dear Maureen, Thank you for sharing your feedback with us. We are truly sorry to hear about your frustration regarding the location of your matches, and we completely understand why seeing profiles so far away feels like a poor use of your subscription. While our community is growing dynamically every day as more people discover Sequel, we refuse to sacrifice quality for quantity. Because of this dedication to careful profile curation and authenticity, some international markets outside of the USA are still building up and can feel much quieter as we expand. When local profiles are limited, the system may occasionally display profiles from other regions to keep your search active. We always want our members to feel confident in their journey, which is why Sequel is available for free in its basic version. This allows anyone to explore the community, adjust search parameters, and check who is nearby before committing to any premium features. We would love the opportunity to look into your specific account details and review your situation. Please reach out to our dedicated support team at [email protected] so we can assist you directly. Customer Support Team

Dear Customer, Thank you for taking the time to leave a review. We're pleased to hear that your issue was handled promptly and professionally. Providing efficient and high-quality customer support is one of our top priorities, and it's always encouraging to know that our efforts have made a positive difference. We appreciate your feedback and thank you for choosing SEQUEL. Kind regards, SEQUEL Support Team

Dear Celestina! We are so happy to hear that our platform provided you with great client support. Thank you for your wonderful feedback! Customer Support Team

Dear Tom, Thank you for taking the time to share your experience. We’re delighted to hear that our team was able to respond quickly and assist you in identifying the issue with the app. Providing timely and effective support is very important to us, and it’s wonderful to know that our efforts were helpful and appreciated. Thank you for your kind words and for choosing SEQUEL. We’re always here if you need any further assistance. Customer Support Team

Dear Rick, Thank you so much for taking the time to share your positive experience with us! We’re thrilled to hear that our team was able to handle your issue the way you requested, were very friendly and accommodating. Providing fair, friendly, and helpful support is exactly what we strive for every day, and your kind words truly mean the world to us. It is incredibly rewarding to know that you were provided with the best outcome! If you ever need any assistance in the future or have any questions, you know where to find us. We're always here and ready to help. Warm regards, Customer Support Team

Dear Anthony! Thank you for sharing your experience with Sequel. We understand how important it is to connect with people nearby. Our community is growing every day as more people discover the beauty of their Second Act, though some areas may currently have fewer active members than others. We’re continuously working to expand our local communities and bring more like-minded people onto the platform. Regarding your concerns about the membership fee, we want to clarify that to maintain a community free from the noise, deception, and risks often found in the dating world, we invest heavily in human-centric moderation and advanced security. This fee is what allows us to continue our work, ensuring that every person you meet is as real and intentional as you are. While we offer free access to explore the community, our paid features are designed for those ready to dive deeper into meaningful conversations without the distractions found on mass-market apps. We truly appreciate your feedback and are always working to improve the experience for our members. Warm regards, Customer Support Team

Dear Anita! Thank you for taking the time to share your experience. We’re delighted to hear that Michael was able to assist you and resolve the billing issue. Providing prompt, helpful, and professional support is very important to us, and we’ll be sure to pass along your kind words to him. Thank you for your feedback and for choosing SEQUEL. Customer Support Team

Dear Judy, We understand how frustrating it can be when location-based matching does not work as expected and when you encounter profiles that raise concerns about authenticity. Our goal is to help members connect with relevant matches while maintaining a safe and trustworthy environment. We invest in moderation and security measures to identify suspicious activity and remove accounts that violate our policies. Location results may sometimes vary depending on profile settings, user activity, or the information provided by members. Thank you for sharing your experience.

Dear Richard! Thank you for sharing your feedback. We’re sorry to hear that your experience with SEQUEL did not meet your expectations. We take concerns regarding subscriptions, billing, and customer support very seriously. Please note that subscription renewals are processed according to the terms agreed to at the time of purchase and remain active until canceled. If you believe a charge was processed after your subscription had been successfully canceled, we encourage you to contact our support team directly so we can review your account and investigate the matter further. We also regret that our resolution process did not meet your expectations. Feedback such as yours is important and helps us identify opportunities to improve both our service and customer experience. Customer Support Team

Dear Steve, We appreciate your feedback and are glad to hear that our support team was able to take care of your requests effectively. At the same time, we understand that the overall experience with the site did not meet your expectations. Feedback like yours is valuable because it helps us better understand where improvements are needed. Thank you for taking the time to share your experience. If you have any additional comments or questions, please don’t hesitate to contact us.

Dear Diana, Thank you for your review. We appreciate your feedback and are glad that response time was an aspect of your experience worth highlighting. Providing timely support and maintaining an engaging platform for our users are important priorities for us. Thank you for choosing SEQUEL, and we wish you success in finding meaningful connections. Customer Support Team

Dear Thomas! We appreciate you trying our service during the month. We hope you found it beneficial. Customer Support Team

Dear Eugene! We're so glad we could help resolve your issue quickly and efficiently. Thank you for your kind words! Customer Support Team

Dear Tony! Thank you for your feedback. We’re sorry to hear that you were unable to find enough matches within your preferred distance range. Match availability can vary depending on location, member activity, and individual search preferences. Our platform is continuously growing, and we’re always working to expand the community and improve matching opportunities for our users. In some cases, adjusting search filters or expanding the distance range may help increase the number of available profiles. We appreciate you sharing your experience, as feedback like this helps us better understand where improvements are needed. Kind regards, Customer Support Team

Dear Larry Eisenberg, Thank you for taking the time to share your experience with us. We’re delighted to hear that during your time on Sequel, you were able to meet someone who may prove to be a meaningful connection. We wish you the very best and hope things continue to develop positively. We’re also pleased to know that your account cancellation was handled quickly, professionally, and without difficulty. Providing respectful, efficient, and hassle-free customer service is something we truly value, and it’s rewarding to hear that our team met your expectations. Thank you for your kind words and for giving Sequel a try. Should you ever decide to return in the future, we’ll be happy to welcome you back. Customer Support Team

Dear Michael, Thank you for taking the time to share your feedback. We’re very glad to hear that you found our customer support team responsive and helpful. Providing timely assistance and support to our users is very important to us. At the same time, we appreciate your honest comments about the site itself. We understand that there is always room for improvement, and feedback like yours helps us continue working on enhancing the overall user experience and platform functionality. Thank you again for your review and for giving SEQUEL a try. Kind regards, Customer Support Team