The Shutter Store (theshutterstore.com) has a 4.6 out of 5 rating on OK.one, based on 65 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. 88% of reviews are 4 stars or higher and 5% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Hi Greg, Thank you so much for your great review. We’re really pleased to hear you had a positive experience with our customer service. We truly appreciate your support and look forward to assisting you again in the future. Kind regards, The Shutter Store Team
The assistance and expert advice provided by Jordan towards helping me configure the right shutters for my application, could not have been better. As such, I will purchase shutters for my remaining windows only from The Shutter Store.
Hi Donal, Thank you for your review. It’s especially lovely to read your kind words about Jordan, and we’ll be sure to pass your feedback on to him— he’ll be thrilled to know he was able to help and make the experience a positive one. We look forward to helping you complete your current home and hope you’ll love the finished result just as much. Kind regards, The Shutter Store Team
Jordan, customer service representative, did a great job. She was very knowledgeable and helpful explained to me very well at the shutters measurements based on my needs and expectations.
Hi Dave, Thank you for your lovely review. We’re really pleased to hear that Jordan was able to support you so well and provide clear, helpful guidance with your measurements. It’s great to know her knowledge and explanations helped you feel confident in choosing the right shutters for your needs — we’ll be sure to pass your kind feedback on to her. Thank you again for choosing us. Kind regards, The Shutter Store Team
This was a great experience. Instructions for ordering were very clear. Instructions for installing were clear, and the shutter looks great!
Hi, Thank you so much for your great review. We’re delighted to hear that you found both the ordering and installation instructions clear, and that you’re happy with how your shutters look. We really appreciate you taking the time to share your experience. Kind regards, The Shutter Store Team
I love The Shutter Store products! I discovered The Shutter Store almost 10 years ago and have used them to furnish shutters for four different houses. They are very easy to install and look so professional. Their team is very responsive and a pleasure to work with. Jordan with the Customer Service team helped address any concerns and was wonderful to work with! I am excited to finish our current house with new Shutters!
Hi Stacey, Thank you so much for your wonderful review and for your continued support over the years — it truly means a great deal to us. We’re delighted to hear that you’ve chosen us for multiple homes and that you continue to be pleased with both the quality of our shutters and how easy they are to install. It’s especially lovely to read your kind words about our team, and we’ll be sure to pass your feedback on to Jordan — he’ll be thrilled to know he was able to help and make the experience a positive one. We look forward to helping you complete your current home and hope you’ll love the finished result just as much. Kind regards, The Shutter Store Team
I was dealing with Mr Castro through my ordering process. We had our share of problems, but Mr Castro was very patient with us and was very accommodating,We had problems with the whole process but through it all he could not be more helpful. We really don’t know why our measurements, pictures were so hard to understand but apparently they were because we just could not get the sizing that we wanted. The company was very understanding and tried their best to get the proper fit for our window to no avail, but we appreciate all their effort in trying to get us a correct fit.
Hi, Thank you for taking the time to share your experience. We’re sorry to hear that the process proved challenging, but we really appreciate your understanding and patience throughout. It’s especially lovely to hear your kind words about Mr Castro — we’ll be sure to pass this feedback on to him. We’re pleased that his patience and support made a positive difference while working through the complexities of the measurements together. While we’re sorry that a suitable fit couldn’t ultimately be achieved, we’re grateful for your recognition of the team’s efforts to find the best possible solution. Kind regards, The Shutter Store Team
Jordan was extremely helpful in helping me get my order completed and my email corrected so that my shutter order could be processed.
Hi Pam, Thank you for your lovely review. We’re really pleased to hear that Jordan was able to help you complete your order and resolve the email issue smoothly. We’ll be sure to pass your kind feedback on to Jordan — it will be very much appreciated. Thank you for choosing us. Kind regards, The Shutter Store Team
Jordan was helpful in assisting me when ordering!
Hi, Thank you for your review. We’re really pleased to hear that Jordan was able to help you during the ordering process. We’ll be sure to pass your kind feedback on to Jordan — it will be very much appreciated. Kind regards, The Shutter Store Team
Just a heads up to anyone considering placing an order. With the Shutter store. I ordered my samples weeks ago. I finally got them. I called to place an order. It took days to get through. When I finally spoke to someone, they said, they would call me back and never did. I’ve been calling for days trying to get a simple answer. They have a robot recording that passes you through to a phone that rings and rings and rings and nobody answers and then the robot comes back on and says hold on while we try to get an agent your call will be recorded over and over again. I finally got through to someone. Who clearly did not understand what I was asking. And did not speak while I was asking questions. I have a large order to place. That is sitting in my cart. I am one button away from placing the order and I cannot complete it because I can’t get anyone to help me. Good luck.
Dear Joseph, Thank you for taking the time to share your experience, and we’re very sorry for the frustration you’ve described. We completely understand how disappointing it must be to be ready to place a large order and struggle to get the support you need. We apologise for the difficulty reaching our team and for the delays and missed call‑backs — this is certainly not the experience we want to provide. Your feedback regarding our phone system and response times has been noted and will be reviewed. One of our team will be reaching out to you directly to discuss your order and provide the assistance you need to move forward. We’d really welcome the opportunity to help you complete your order and restore your confidence in us. Kind regards, The Shutter Store Team
This is the third order I’ve placed with the ShutterStore and the product and customer service has been excellent.
Hi Carl, Thank you so much for your lovely review and for choosing us again. We’re delighted to hear that both the product and customer service have continued to meet your expectations on your third order. We really appreciate your continued support and look forward to helping you again in the future. Kind regards, The Shutter Store Team
Courteous service and timely responses. Knowledgeable staff.
Hi Eddie, Thank you for your review. We’re really pleased to hear that you found our service courteous, our responses timely, and our team knowledgeable. We appreciate you taking the time to share your experience. Kind regards, The Shutter Store Team
My 4th order from the shutter store, they always make sure your order is correct before production begins. Wouldn’t buy anywhere else!
Hi Jimmy, Thank you so much for your fantastic review and for choosing us again. We’re delighted to hear this is your fourth order and that our team’s checks before production continue to give you confidence in your purchases. Your loyalty and kind recommendation really mean a lot to us. Thank you for your continued support. Kind regards, The Shutter Store Team
First of all, they ALWAYS have a 60% off everything sale. Always. Even Black Friday, even a random day in April. So that's already a lie. That's not a sale, that's the everyday price. My order estimate in December was 9-12 weeks for it to arrive. For almost 6 weeks, no one contacted me or said anything to let me know NOTHING was happening with my order. Then I get an email saying they need something within two days or my order will miss a boat and be set back three months in shipping. (They also did not respond immediately to me given this apparently urgent time crunch. I'm certain my order DID miss that boat and they've been lying this entire time whenever I reach out to them). The people there will blatantly lie to you about delivery times and shipping to get your money. I ordered in December. My order was supposed to arrive February. It is now basically May and I haven't received it. In February, I was ready to dispute the charge with my credit card company and go with a local company, but they kept lying about delivery times and it arriving faster. ...And here where are getting to May (when I originally said I would get my money back through a charge back if it was estimated to arrive in May). I also just received a tracking email that it was just shipped and it says someone has to be home to receive it. But the estimated delivery date is three days prior to the email. Obviously, it was just shipped and NOT going to arrive three days ago. But I work full-time and need an actual date if I have to take off work in order to get it. This whole company is a mess and a lie. Stay away. Btw, it was one set of blinds I ordered for one, small to average sized window. It wasn't even like I had a crazy order. It was one set of blinds. One.
Dear Aurelie, Thank you for taking the time to leave your review. We’re very sorry to read how frustrated you feel about the delays and communication surrounding your order, and we apologise for the inconvenience this has caused. We understand how important clear and accurate delivery information is, particularly when you need to plan around work commitments. Lead times for made‑to‑order shutters can vary and are subject to change, and we do our best to keep customers updated throughout the process. We’re sorry that, in your case, this did not meet expectations. In order to properly investigate the concerns you’ve raised — including order timelines, communication, and delivery updates — we have requested some additional information such as your order number or email address. To date, we haven’t received this, but we would genuinely welcome the opportunity to look into this fully and see how we can help put things right. Please feel free to respond to our previous request or contact our customer care team directly so we can assist you further. Kind regards, The Shutter Store
Very helpful customer service and design advice!
Hi Vicki, Thank you for your lovely review. We’re really pleased to hear that you found our customer service and design advice helpful. We appreciate you taking the time to share your experience. Kind regards, The Shutter Store Team
it seems as though the order was taken correctly. I will know more when received
Hi Sharon, Thank you for your review. I am pleased to hear that so far it has gone well. We look forward to hearing how great the shutters look once they have arrived. Best Wishes The Shutter Store
So far so good! It was relatively easy to “design” shutters specific to my windows. Phone call to verify measurements and answer questions was timely. In 12-14 long weeks I’ll have shutters to review!
Hi Myra, Thank you for your great review. We’re really pleased to hear that designing your shutters online was straightforward and that our verification call helped confirm measurements and answer your questions. We always want customers to feel confident before their order goes into production. We appreciate your patience during the 12–14 week lead time — we promise it’ll be worth the wait! We look forward to hearing what you think once your shutters arrive. If you need anything in the meantime, we’re always here to help. Kind regards, The Shutter Store Team
Only after the order was confirmed was I told the estimated time for manufacturing would be 12-14 weeks. Had I known that, I would have gone to Home Depot. Very disappointed!
Hi Edward, Thank you for taking the time to leave us a review. We endeavour to be as transparent as possible with our lead times stating the lead time for each range on our website. We are sorry to hear you did not find this clear and we would love to have any feedback on how we could be clearer to improve our customers experience. Please email your feedback to [email protected] as we would like to review this further. We are sorry they will take longer than you anticipated but we are confident you will agree they will be worth the wait.
Hi Howard, Thank you for your kind review. We’re delighted to hear you received excellent support from our team. If you ever need anything else, we’re always here and happy to help. Kind regards, The Shutter Store Team
They reviewed all the individual details with me so that the shutters matched my existing batch. Price was very reasonable.
Hi Brian, Thank you for your lovely review. We’re so glad to hear that our team were able to go through all the details with you to make sure your new shutters matched your existing batch perfectly. Getting those details right is really important to us. It’s also great to know you found the pricing reasonable — we always aim to offer quality and value together. If you ever need anything else, we’re here and happy to help. Kind regards, The Shutter Store Team
I have had multiple opportunities doing business with the shutter store. Everyone has always been professional and educated in troubleshooting problems over the phone. There products are as advertised. I’ve been very happy with the results.
Hi Diane, Thank you so much for your fantastic review and for choosing us again. We’re delighted to hear that every interaction you’ve had with our team has been professional and helpful, and that our advisers have been able to troubleshoot any issues over the phone with confidence and clarity. It’s also wonderful to know that your shutters have consistently met expectations and that you’re happy with the final results. That’s exactly the experience we aim to deliver every time. If there’s ever anything more we can assist with, we’re always here to help. Thanks again for your continued trust and support. Kind regards, The Shutter Store Team
65 reviews matching