The Shutter Store (theshutterstore.com) has a 4.6 out of 5 rating on OK.one, based on 65 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. 88% of reviews are 4 stars or higher and 5% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Good follow-up / verification and EZ ordering process
Hi Ken, Thank you for your review. We’re really glad to hear that you found our follow‑up and verification process helpful, and that the ordering experience was nice and easy. Making things simple and clear for our customers is exactly what we aim for. If you need any support as your order progresses, we’re always here to help. Kind regards, The Shutter Store Team
After had a concern about shutters we received, our matter was addressed by Kaomi who made efforts to research and clearly understand our concerns. She offered alternative solutions from which to resolve our concerns and quickly followed thru with our desired option.
Hi Mike, Thank you so much for your thoughtful review. We’re really pleased to hear that Kaomi was able to take the time to fully understand your concerns and explore the right solutions with you. Providing clear communication, genuine support, and prompt follow‑through is exactly what we aim for, so it’s wonderful to know this was reflected in your experience. Thank you again for sharing your feedback and for choosing The Shutter Store. If you ever need anything else, we’re always here to help. Kind regards The Shutter Store Team
My shutters look great and are of good quality. Pretty easy to install with great directions and all shutters being marked. Very good value.
Hi Connie, Thank you so much for your wonderful review. We’re thrilled to hear that your shutters look great and that you’re happy with the quality. It’s fantastic to know the installation went smoothly and that the clear instructions and labelled parts made the process easier for you. We’re also delighted that you found the shutters to be great value — that’s exactly what we aim to deliver. If you ever need any assistance in the future, we’re always here to help. Enjoy your new shutters. Kind regards, The Shutter Store Team
Couldn't be happier. The American Wood shutters are beautiful. These are nicer than the shutters at my local high-end window covering store. The finish (bright white) is perfect. They made it all the way to Michigan without a scratch. I ordered enough shutters for 10 windows and was able to install them all in one day, by myself. Spend $30 and get a laser measure, it makes ordering much easier. Every frame fit perfectly. Also, the freight company was wonderful. My order came on a pallet, and the brought it into my garage for me.
Hi Dan, Thank you so much for this incredible review. We’re thrilled to hear how happy you are with your American Wood shutters. It’s wonderful to know that the quality exceeded even what you’ve seen at high‑end local stores — that’s a huge compliment and means a lot to our team. We’re also delighted that the bright white finish was perfect, everything arrived in Michigan safely, and that installation was smooth enough to complete 10 windows in a single day — that’s impressive! A laser measure truly is a great tip for ensuring precise measurements, and it’s great to hear every frame fit perfectly. We’re glad the freight company provided excellent service as well and that delivery right into your garage made the process even easier. Thank you again for choosing The Shutter Store and for sharing such detailed, thoughtful feedback. If you ever need anything else, we’re always here to help. Kind regards The Shutter Store Team
I got the American vinyl shutters. I got a small order to test it out. The shutters are perfect and super easy to install.
Hi Dominique, Thank you so much for your review. We’re really pleased to hear that you’re happy with the American vinyl shutters and that your test order exceeded your expectations. Knowing that you found them perfect and super easy to install is exactly what we love to hear. Thank you for giving us a try — and if you decide to place a larger order or need any help along the way, we’re always here to assist. Thanks again for choosing us. Kind regards The Shutter Store Team
The process is so simple as long as you are good with a tape measure. The service is exceptional and the product itself is simple to install with basic tools. The finished product is excellent.
Hi Jason, Thank you for your fantastic review. We’re delighted to hear that you found the process simple and straightforward, and that the measuring and installation felt manageable with just basic tools. That’s exactly the kind of experience we aim to deliver. It’s wonderful to know that our service stood out to you and that you’re happy with the finished shutters — hearing that the final result is excellent truly makes our day. Thanks again for choosing The Shutter Store. If you need anything at all in the future, we’re always here to help. Kind regards The Shutter Store Team
Easy to follow measuring instructions. Experienced customer service. Fast and efficient process.
Hi Antonio, Thank you for your great review. We’re so pleased to hear that you found our measuring instructions easy to follow and that our customer service team could support you with the experience and guidance you needed. Providing a fast and efficient process from start to finish is something we really care about, so it’s wonderful to know that came through for you. Thanks again for choosing The Shutter Store — if you need anything else along the way, we’re always here to help. Kind regards The Shutter Store Team
Great communication, very helpful!
Hi Darrell, Thank you for your review. We’re really glad to hear that you found our communication clear and helpful. Providing supportive guidance throughout the process is something we really prioritise, so your feedback means a lot to the team. Thanks again for choosing The Shutter Store — if you need anything else at all, we’re always here to help. Kind regards The Shutter Store Team
I haven't received my shutters just yet, but I wanted to commend Cinthia for her incredible help!! She was fantastic to work with - thanks so much!
HI, Thank you so much for your lovely review. We’re really glad to hear that Cinthia was able to help you and made the experience fantastic — she’ll be thrilled to read your kind words. We hope you love your shutters once they arrive, and if you need anything at all in the meantime, we’re always here to help. Thanks again for choosing us. Kind regards The Shutter Store Team
Jordan provided exceptional customer service. After a measurement mix-up on our end when ordering our plantation shutters, she went above and beyond anything we expected, and offered to remake our shutters for free. What could have been a very expensive mistake turned into an incredible experience because of her kindness and professionalism. We were honestly blown away by her generosity and kindness and are beyond grateful. This turned a very stressful, expensive mistake into an incredible customer service experience. Jordan was kind, professional, responsive, and genuinely cared about helping us — something that is rare these days. The shutters themselves are beautiful, and the integrity and generosity shown by Jordan have earned our trust and loyalty. We would absolutely recommend this company without hesitation. Thank you again for such outstanding service!
Hi Angela, Thank you so much for taking the time to share such an incredibly thoughtful review. We’re truly delighted to hear how well Jordan supported you throughout the process. She embodies the level of care, professionalism, and customer-first attitude we strive for, and your kind words will mean the world to her. We know that a measurement mix-up can feel really stressful, so we’re glad Jordan was able to turn the situation around and provide the reassurance and support you needed. It’s wonderful to hear that her kindness, responsiveness, and willingness to go above and beyond helped make the experience positive from start to finish. We’re also thrilled that you’re happy with how your shutters look — beautiful shutters paired with an exceptional experience is exactly what we aim to deliver. Thank you again for your heartfelt recommendation and for placing your trust in The Shutter Store. We’re truly grateful for your loyalty, and we’ll always be here if you need anything in the future. Kind regards The Shutter Store Team
Helpful employees who explained the process thoroughly.
Hi Susanna, Thank you for your lovely review. We’re really happy to hear that you found the process easy and quick, and that our team were able to explain everything clearly for you. Providing helpful, thorough support is something we pride ourselves on, so your feedback means a lot. Thanks again for choosing The Shutter Store — we’re always here if you need anything further. Kind regards, The Shutter Store Team
I ordered 2 Eco Wood Shutters (Full height). + ordering was easy. + shutters arrived on time, but did not get any shipping notification from The Shutter Store. UPS notified me that I had a shipment from an unknown company (Norman USA), that turns out were the shutters manufacturer. + shutters were easy to assemble. + I installed the frames with the provided corner frame joint blocks, but the frames did not fit tight and there is and approx. 1/8" visible corner gap between the 4 frames. This is very disappointing, and indicates the the frame cut angles were not exactly the same! I have photos to show.
Hi Fred, Thank you for taking the time to share your feedback, and we’re glad to hear that you found the ordering process easy and the shutters straightforward to assemble. We’re very sorry to hear about the issues you’re experiencing with the frame fit — that’s certainly not the standard we aim to deliver, and we understand why you’re disappointed. To investigate this properly with our production facility, we’ve emailed you requesting photos of the gaps you mentioned. These images are essential for us to assess the issue accurately and find the right solution for you. So far, we haven’t received any photos, but as soon as you’re able to send them over, we’ll escalate this immediately with our factory team. Thank you again for your feedback, and we’re here to put this right as quickly as possible once we receive the images. Kind regards The Shutter Store Team
Hi, Thank you for your review. We’re so glad to hear that you were happy with our communication — it’s something we put a lot of focus on to make sure every customer feels supported throughout the process. Thanks again for choosing The Shutter Store. If you need anything at all, we’re always here to help. Kind regards The Shutter Store Team
Easy ordering, follow up, delivery within the quoted window and great customer service.
Hi John, Thank you so much for taking the time to leave a review. We're really pleased to hear that you found the ordering process easy and that our follow‑up, delivery, and customer service all met your expectations. Providing a smooth, well‑supported experience from start to finish is something we work hard on, so your feedback means a lot to the team. Thanks again for choosing The Shutter Store — we’re always here if you need anything in the future. Kind regards The Shutter Store Team
Excellent Quality for Shutters and and easy custom ordering process.
Hi Ellen, Thank you for your great review. We’re delighted to hear that you’re impressed with the quality of your shutters and found the custom ordering process easy. That’s exactly the experience we aim to deliver for every customer. We really appreciate you choosing The Shutter Store, and if you ever need any help or have another project in mind, we’re always here for you. Kind regards, The Shutter Store Team
It was easy Although I don’t know how to track my order
Hi Amy, Thank you for your review. We’re really pleased to hear that you found the ordering process easy. Regarding order tracking — we do provide a customer portal where you can log in and track your order’s progress. However, some older orders experienced an issue where the tracking link was invalid. This was fully resolved in mid‑February, but any orders placed before that date may still be affected. If you’d like, we’d be very happy to check your order status for you or resend a working link. Just get in touch and we’ll sort it right away. Thanks again for choosing us. Kind regards The Shutter Store Team
Awesome customer service. Very knowledgeable.
Hi Julie, Thank you so much for your kind review. We’re really pleased to hear that you found our customer service helpful and knowledgeable. Providing clear, expert guidance is something we take pride in, so it’s great to know that came across during your experience. Thanks again for choosing The Shutter Store — we truly appreciate your feedback and are always here if you need anything in future. Kind regards, The Shutter Store Team
I was in charge of product development for a major window company. I visited several sites, pricing was comparable. The Shutter Store had far and way the easiest and best ordering site.
Hi David, Thank you so much for sharing your feedback. Coming from someone with your background in product development within the window industry, your comments mean a great deal to us. We’re thrilled to hear that after comparing several sites, you found The Shutter Store’s ordering process to be the easiest and most intuitive. We’ve worked hard to make the journey as smooth and user‑friendly as possible, so it’s wonderful to know this stood out to you. Thank you again for choosing The Shutter Store — we truly appreciate your trust and your expertise-driven recommendation. Kind regards, The Shutter Store Team
Very good support and a truly easy website to order what you need. No difficult measurements and they offer the option to go through the measurements with you before they charge your card. Brilliant.
Hi, Thank you so much for your fantastic review. We’re really pleased to hear that you found our support professional and that the ordering process felt so simple and straightforward. Making measurements easy — and giving customers the option to double‑check them with us before any payment is taken — is something we’re proud to offer, so it’s great to know this gave you extra confidence. Thank you again for choosing The Shutter Store. We’re delighted you had such a positive experience and we’re always here if you need any further help. Kind regards, The Shutter Store Team
We ordered our first set of shutters as a confidence check before committing to doing our entire home. The quality and fit exceeded expectations — solid construction, clean finish, and a perfect look once installed. As a veteran, I also genuinely appreciate their standing 60% discount. It’s meaningful, and it made a full-home project realistic for us. Most importantly, their callback consultation service is invaluable. The ordering process has a lot of inputs, and the consultation helps catch mistakes and provides advice you should absolutely follow. I consider myself quite experienced and handy (I did install these myself) but I did make a mistake the consultant caught. Take advantage of that service. Because of that experience and the product quality, we’re now moving forward with shutters for all the windows in our home. Highly recommended!
Hi Abraham, Thank you so much for taking the time to share such an outstanding and thoughtful review. We’re thrilled to hear that your first set of shutters exceeded expectations — from the solid construction and clean finish to the final look once installed. It means a lot to know that this initial order gave you the confidence to move forward with the rest of your home. We’re also truly honoured that you appreciate our standing 60% veteran discount. Your service is deeply appreciated, and we’re glad this helped make your full‑home project possible. Our callback consultation service is something we’re especially proud of, so it’s great to hear how valuable it was for you. Even for experienced DIY customers, those extra checks can make all the difference, and we’re pleased it helped catch a measurement issue before it became a problem. Thank you again for your trust, your kind words, and your recommendation. We’re delighted to be part of your home transformation and are here whenever you need support throughout the rest of your project. Kind regards, The Shutter Store Team
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