Thompson Creek Window Company

WIndows, SIding, and Gutters

The Windows, Siding, and Gutter work went very well. The teams were meticulous in their work and got things done well. The installed items look great and the house seems much warmer now that new Windows and SIding have been installed. Only down side was the material left behind from the siding install was only picked up 10 days after siding installation and many communications with the project team. One member of the project team Jorge Romo took the initiative to follow through and get the material picked up.

Thomson Creek Installs Quality ProVia Doors

The quality of the ProVia door that Thompson Creek installed is unsurpassed for durability and longevity.

The shower installation went perfect

The shower installation went perfect, from the selection and design to the installation itself (1 day). We are very happy. Thanks.

The professionalism and courtesy…

The professionalism and courtesy throughout the process.

Replacement Windows

Everything was on schedule. Rooms were all protected with plastic and all was cleaned up. The only issue was the screens, they are too big. They have wrinkles and wave in the wind. This is supposed to be taken care of in January, all 18 screens are going to be replaced, per Thompson Creek.

Very professional and knowledgeable…

Very professional and knowledgeable installer

Great experience for us

Great experience for us. Professional employees and installers. Would recommend to anyone!

Excellent

Excellent product, planning, installation and price! Loving our new TC sliding windows in our extension.

Sending survey before doors installed

Your company, aside from the sales process, has been a disaster. You’ve sent me a survey before you’ve even installed the doors. 0/10 stars for the price. You cancelled the original install less than 24 hrs from the original install date. Then failed to follow up with me as you said you would.

I'm disappointed in the service that I…

I'm disappointed in the service that I paid for. The actually product is amazing but getting any service at all is a struggle. I've been waiting for over 6 months for a repair warranty.

Professional Expert Installation

I got a great deal on quality windows

I got a great deal on quality windows. The customer service was superb! The 50 year warranty is unheard of! I will definitely use them again.

Knowledgeable sales person

Knowledgeable sales person. Very polite and listens to the needs of the customer.

What to watchout for

To begin, this company provides a very good window. They represent themselves as providing Superior Selection, Expert Installation, No-Hassle Warranty. Safety and Accessibility, Beautiful By Design, One Day Installation, Easy Maintenance. and Long-Last Materials. Having just had 13 windows installed, I have no reason to refute any of these claims. From my experience their primary focus is on making the sale and not ensuring a high quality customer experience. Pricing transparency? Clear as mud. They gladly apply discounts to reduce the “actual cost” that are pulled out of an I pad. Smoke and mirrors. Even greater savings are available if you “just sign today --- but no pressure”. Expect to learn everything about the construction of the window and their “design, build, install” model. Do NOT expect them to share any details about the installation process or provide firm timeframes. How so? We ordered custom windows, and they explained those take longer. Makes sense. The we received an installation date longer than we were told to expect. OK. Friday morning before the installation the following Monday we received a text message confirming our installation would be the following Tuesday, as we had been told weeks earlier. It asked us to confirm, which we did. At 4:58 pm that same Friday I receive a voice mail message : “Because your windows are painted I have been advised by our factory there will be a delay. I am tentatively scheduling a new date of ….17 days later.” The windows were always to be painted, and the installation date was already moved back 2 weeks as a result. After our order we learned we’d also need to remove all the blinds beforehand. Makes sense – and we were glad we asked. “But there is no need to remove the brackets to the blinds” was the guidance provided. Whew. On the day of installation, the installers removed all the brackets. Because they had to. Installation day: we did not think to ask how much interior access to our home would be needed. All windows needed to be brought through our house (installers asked for access through the longest route possible, oddly), all old windows removed using that same route. Shabby cloth runners were placed on our floors, which at least somewhat reduced the grime from work boots traveling across our floors all day. Alas, at the end of the day after the drop cloths were removed, an installer had to go back through our home with no floor coverings left to retrieve tools and a drop cloth that were left behind upstairs. Enter new grime in places that had dodged that day’s grime. Additionally, about a quarter of our window sills were full of grime left over from the installation. Brackets could not be reinstalled (by us) for 24 hours so the caulk could dry. While none of these many annoyances represent deal breakers, Thompson Creek’s “expert technicians” who meet with you to pitch their products make an effort to help prospective customers understand “what to expect”. Finally --- after providing a check for my deposit there was likely something in the sales agreement indicating the balance would be electronically swept from that same bank account upon completion. What makes me think that? Because upon completion I asked the installer if I could provide him my credit card information to pay the balance owed. “No the office will be in contact with you.” Expecting a call, I instead received an alert from my bank app within the hour that the balance owed was being taken from my checking account --- the same one I paid the deposit from. A nice last surprise from this company. This company provides a good product. Their competitors are few, which they well know. That may explain why their “after the sale” process consistently demonstrated they prioritize making the sale over the total experience of their customers.

Took 7 months to install a screen door…

Took 7 months to install a screen door because the project manager didn't notice the big gazebo. Jordan Raney and Alex Graham will not answer my emails about a locksmith was able to unlock the door in under 2 minutes. BUYER BEWARE THEIR CUSTOMERS SERVICE IS THE WORST

Absolutely Horrible

Absolutely Horrible! Will never do business with Thompson Creek!

Horrible customer service

Horrible customer service. Mass confusion in scheduling. Installers never showed up. Very unprofessional!

Great Job and professional service

The good, the Bad, and the Ugly

The shutters are beautiful and our new door is such an improvement over our previous one. But we had issues with aspects of the door, and it took three tries before the final door installation could be completed. We sent emails to Thompson Creek about the door issues etc. and other than an acknowledgement that Thompson Creek had received our email, we never had a substantive response from Thompson Creek about addressing our concerns. It’s as if Thompson Creek had our money and they didn’t care about follow-up customer service.

Bad Service

As a long standing customer who has used your service for many years on various projects when your Rep came to my house and assured me after speaking to his Boss that since I was a valued customer there wouldn't be a problem with me getting approved for the loan and after giving a down payment towards the project the next day I received a call from someone stating that they couldn't approve my loan and I asked does being a valued customer means anything and the response wasn't acceptable, not disrespectful, but showed me that loyalty to the customer is a back burner issue so I probably won't be contacting Thompson Creek anytime soon for any other projects, especially when I never defaulted on my obligations in the past.