Thompson Creek Window Company (thompsoncreek.com) has a 3.6 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is mixed. Opinions are polarized: 63% rate it 4 stars or higher while 25% give 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
The product is excellent, solid, and durable feel and look. Very satisfied with that. The caulk lines are perfect. Installation was done with precision and quickly. A 4 star rating was given because 2 of the 4 shelves were not installed until later. The install date was cancelled 2X by TC creating an unnecessary delay. We also had simple questions about the dual shower operations that customer service could not answer and should have been able to. When the 2 shelves were installed it was explained.
Reply from Thompson Creek Window Company2025-12-10
Hi Debbie! We’re so glad to hear you’re happy with the quality of the product, the precise installation, and the overall finished look. We’re very sorry, though, for the delays caused by the two canceled install dates and for the confusion around the dual shower operation. If you have any additional questions, please send your account information to [email protected] so we can ensure you get the answers you deserve.
Our experience with Thompson Creek was like giving birth
Our experience with Thompson Creek was much like giving birth. It's painful at the beginning, but once the windows and door were done, most of that pain is forgotten and we get to enjoy the results.
In the beginning
- misinformation from sales person
- lack of concern for updating contact details , which had to be requested multiple times and caused multiple issues
- long gaps for updates
- lack of tracking deposits, account numbers, etc.
Installation: excellent
- on-time
- respectful of property
- efficient
- great workers and installed well
We're about to call for service as one window isn't closing quite right, so we'll see how service response is.
Reply from Thompson Creek Window Company2025-12-10
Hi Sherri! We’re glad to hear your installation went so well and that you’re enjoying the finished windows and door, but we’re very sorry for the early frustrations with communication, incorrect details, and delays in getting updates. You should never have to deal with those problems during your project. Since one of your windows isn’t closing quite right, please send your account information to [email protected] so we can take a look and make sure everything is corrected for you.
Thompson Creek had the best windows of all the companies we checked. Smooth operation, good looks, and the best balance between low heat transfer and clarity. (Other company's windows were too dark or gray for us.)
Their installation team worked quickly and efficiently, answering all our questions as well.
Reply from Thompson Creek Window Company2025-11-13
Hi Steve! We’re thrilled to hear you found our windows to be the best fit and that our installation team worked efficiently and answered all your questions. Smooth operation, great appearance, and the right balance of energy efficiency and clarity are exactly the level of quality you deserve. Thanks for choosing Thompson Creek!
