Thrivin Gymwear

Amazing and love it

Exceptional Customer Service & Amazing Leggings

I honestly couldn’t be happier with my experience! 💛 Not only are the leggings amazing quality, incredibly comfortable, and so flattering, but the customer service was just as exceptional. Joanna went above and beyond to help me with my exchange, always getting back to me as quickly as possible and keeping me updated throughout the entire process. I truly appreciated how kind, professional, and helpful she was every step of the way. It’s rare to come across a company these days that genuinely cares about its customers, and this experience reminded me just how much of a difference outstanding customer service can make. I felt valued, listened to, and supported from start to finish. I absolutely love the leggings and will definitely be purchasing from this brand again in the future. The quality of the clothing, combined with such incredible customer support, has made me a loyal customer. A huge thank you to Joanna and the whole team for making this such a positive experience. I couldn’t recommend this brand highly enough! ❤️

Great clothes with amazing customer service

Amazing clothes, fit great, great price and I love that the leggings are available in different waist lengths and leg length! Great quality and makes me feel great in the gym! Long delivery which I don’t mind, but had an issue with a refound for a return, however, the customer service was 10/10, so helpful, detailed and straightforward. Got help from Jomarie, lovely and service minded! Would’ve rated 4/5 just for the inconvenience of the refund, however the amazing, star quality of Jomarie and their customer service definitely bumped it up to a 5! - very happy customer. Will definitely order more in the future

I was lucky enough to deal with…

I was lucky enough to deal with Kevin…..Outstanding customer service.

Love thrivin

Love thrivin, I have every single color 💕

My first package didn’t arrive there…

My first package didn’t arrive there was a little issue. Super happy with the costumer service they send me a new package with a extra pair of leggings, because of the delay.

Best Part of the Brand is the Customer Supprt

Though my first experience with Thrivin was not successful, as there were difficulties with delivery and I didn’t receive my parcel in the end, I had a great experience with the Support Team. In particular, Joanna, went above and beyond to keep me updated and even to get me a refund, which was thoroughly appreciated! She was very polite and positive. Thank you, Joanna!

Great experience!

First of all, I love Thrivin & their good quality gym wear. But their service!! Amazing. This time I had a little inconvenience with one of the leggings I ordered. There was a loose thread and they ended up breaking. I sent them an email and quickly a girl named Nina helped me after I sent a few pictures of the product and size. She made sure that I ofc got my pants back in same size and colour and then she even added some extra % for the inconvenience. Always a great experience when I shop at thrivin!🩷

love

even though there was some confusion with the tracking of my package!! I absolutely love my leggings.. they are so flattering

Nina was very helpful for me

Lorence from customer service is very…

Lorence from customer service is very helpful and kind.

Lorence was absolutely incredible

Lorence was absolutely incredible. She was so kind and helpful and proceeded to help me right away with what I needed due to a small accident with my workout set! The best customer service I ever experienced!!!!!

I am extremely disappointed with my…

I am extremely disappointed with my experience. The leggings are made from an exceptionally thick, heavy fabric, which was not clearly described on the product page. Had this been communicated properly, I would never have purchased them. The biggest issue, however, is the return process. The return shipping cost is almost as expensive as the product itself, which is absolutely unacceptable. I have never experienced such expensive return shipping with any other online store. Because of this, I cannot recommend shopping here.

Size change before shipping

After completing my order I had mistakenly selected the wrong size and I requested a size change before the order gets shipped. Thankfully Ronnie responded incredibly fast and they were able to register the new size for me before shipping. :)

Thanks for your help

Thanks for your help, a good customer service!

Fantastic customer service

Customer service

Hi, I would like to provide some feedback to Thrivin. I happened to receive a defective product, so I immediately sent an email about it. I received a really quick and excellent response, and there were no issues at all. They were eager to rectify the situation right away and offered sincere apologies. I greatly appreciate the company's approach; the defective product didn't bother me, as mistakes can happen to anyone. I was assisted by a representative named Lorence, and I appreciate the work he did to get everything sorted out. Now I’m waiting for my gift card and hope everything continues to go smoothly! Best regards, Aino

Lovely customer service

This is my first time purchasing from their website, and even though I haven't received my order yet since it was placed less than 48 hours ago, I feel I have to leave a positive review for their customer service. I accidentally ordered the wrong model, so I immediately contacted them to ask if it was possible to change the item, as my order hadn't been processed yet (it was Sunday). Lorence was incredibly kind and helpful, doing everything possible to accommodate my request. After speaking with the relevant department, he managed to change my order at the very last minute. He was absolutely amazing! I truly hope that, once my order arrives, the product quality will be just as satisfying as the outstanding customer service Lorence provided.

Great customer service

I had accidentally ordered two of the same item. Zandy diligently helped update my order that was about to ship and refund my account for the accidental item! Will be ordering again.

I absolutely loved the products

I absolutely loved the products, literally. The colors were exactly the same as shown on the website. They are also completely squat-proof, so if you have any concerns about that, don’t worry. I was worried about it before ordering as well, but they are definitely squat-proof. The fabrics are incredibly high quality. Before ordering, I had read the reviews, so I was worried that the items might be too small. However, I am 178 cm tall and weigh 68 kg, and size M fits me perfectly. I normally wear a smaller size, but I ordered one size up. The products took 2 weeks to arrive. To be honest, I had read the reviews beforehand, so I was expecting this delivery time, and it wasn’t a problem for me. However, you should place your order knowing that the delivery may take this long.