100% Genuine Reviews (titan-wellness.com) has a 4.7 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Sports and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
After the extensive research I decided to go with Titan Welness’ 1 HP chiller. Cost and features is amazing compared to other chillers of the same specs and the service and guidance from their tech Martin was top notch. Been using the device several times a week and I’m seeing great results.
I have purchased two products from the company. The Bravo XL Cold Plunge Tub + Chiller Bundle and Sauna Duo-Therapy Pro® — 2-in-1: Infrared Heat Mode or Steam Mode. For the most part the items are very good and so is the customer service. However, I have one issue with the sauna. The controller that came with the sauna is in celsius when their website clearly shows a controller in fahrenheit. When I asked the company about this I was told "The Celsius reading is because our Saunas are created for a global audience, with Celsius being the leading standard around the world for temperature. So, all of our units come with that type of scale." However their website says "Titan Wellness (known for cold plunges and wellness equipment) does not directly ship overseas. Their Titan Wellness Shipping Policy indicates that they only ship within the contiguous United States, with partial shipping available to Canada." BTW, The U.S. is 8.5 times larger than Canada. When I asked when I may receive the proper controller I got no response.
The product really is better than expected. Had a small shipping issue that they remedied as best they could. i am very happy with the result and would recommend this product and company!
Thank you so much for taking the time to share your experience and for trusting Titan Wellness with your recovery journey! We're thrilled to hear that the product exceeded your expectations. That's exactly what we strive for—delivering premium-quality wellness equipment that performs even better than customers anticipate. While we're sorry there was a shipping issue, we truly appreciate your patience and understanding. Although shipping carriers occasionally create situations outside of our control, our team is always committed to finding the best possible solution and making things right for our customers. Knowing that we were able to resolve the issue to your satisfaction means a great deal to us. Our entire team works hard to provide not only high-quality products but also responsive customer service before, during, and long after every purchase. Whether it's product setup, technical support, maintenance questions, or general assistance, we're always here to help. Thank you again for your recommendation and your kind words. Feedback like yours motivates our entire team to continue improving every day. We hope you enjoy your cold plunge for many years to come, and if you ever need anything at all, please don't hesitate to reach out to us. Phone: (833) 865-7900 Email: [email protected] Thank you again for being part of the Titan Wellness family—we truly appreciate your business and support!
I am grateful for titan wellness, Guillermo and josh for helping me walk through the set up. They took their time helping me no rush and I got it assembled and freaking love it so much. Thank you and God bless you
Thank you so much for your incredibly kind words! Reading reviews like yours truly makes our day. We're honored that you chose Titan Wellness, and we're especially happy to hear that Guillermo and Josh were able to make your setup experience smooth and enjoyable. We believe that purchasing a cold plunge is just the beginning of the journey, which is why our team takes the time to walk every customer through assembly, answer questions, and make sure everything is working exactly as it should. There's never any rush—we want every customer to feel confident and excited about their new investment. It means the world to us to hear that you "freaking love it!" Our mission is to help people improve their health, recovery, wellness, and daily routine with products they can rely on and a customer support team that's there whenever they need us. We'll be sure to share your kind words with Guillermo and Josh—they'll be thrilled to know they made such a positive impact on your experience. Thank you again for placing your trust in Titan Wellness and for recommending us to others. If you ever have questions, need maintenance tips, or simply need assistance in the future, our team is always just a phone call or email away. Phone: (833) 865-7900 Email: [email protected] God bless you as well, and thank you for being a valued member of the Titan Wellness family. We wish you many years of health, recovery, and enjoyment with your cold plunge!
I can’t say enough good things about my experience with Titan Wellness and their customer service. Guillermo went above and beyond to help me with an issue involving my cold plunge order. He took the time to personally track down my product, kept me informed throughout the process, and made sure it was shipped out lightning fast. In today’s world, it’s rare to find someone who genuinely cares about making things right, but Guillermo exceeded every expectation. His professionalism, communication, and dedication to customer satisfaction were outstanding. From start to finish, Titan Wellness has provided exceptional customer service and support. It’s clear they stand behind their products and truly value their customers. If you’re considering purchasing a cold plunge, you can buy with confidence knowing their team will take care of you every step of the way. Highly recommended! Thank you Guillermo and Victor and the entire Titan family
Thank you so much for taking the time to share such an incredible review and for your kind words about your experience with Titan Wellness. We are truly grateful for your support and are thrilled to hear that Guillermo was able to provide the level of service we strive to deliver every day. We will be sure to share your feedback with both Guillermo and Victor—they'll be delighted to know their efforts made such a positive impact. At Titan Wellness, we believe that purchasing a cold plunge is just the beginning of the customer relationship. Our commitment is to provide exceptional support before, during, and long after your purchase. Whether it's tracking an order, answering product questions, helping with setup, troubleshooting, warranty assistance, or offering general guidance, our U.S.-based support team is always here to help. We sincerely appreciate your recognition of Guillermo's professionalism, communication, and dedication. We take great pride in treating every customer the way we would want to be treated ourselves, and reviews like yours remind us why we work so hard. If you ever need anything in the future, please don't hesitate to reach out. Our team is available Monday through Friday, 10:00 a.m.–6:00 p.m. PST. Phone: (833) 865-7900 Email: [email protected] Website: www.titan-wellness.com From everyone at Titan Wellness—especially Guillermo, Victor, and the entire team—thank you for trusting us with your wellness journey. We hope you enjoy your cold plunge for many years to come, and we look forward to serving you again in the future. Welcome to the Titan family!
Martin immediately reached out to me about my new purchase for the one horsepower Titan chiller and was able to answer all the questions I had. He was extremely helpful and knowledgeable and I definitely give him a five-star as well as Titan Wellness
Thank you so much for your outstanding 5-star review! We're delighted to hear that Martin reached out promptly after your purchase and was able to answer all of your questions about your new 1 HP Titan Chiller. Providing proactive, knowledgeable, and personalized customer service is something we take great pride in, and we're thrilled that Martin delivered the experience you deserved. We'll be sure to share your kind words with Martin. Recognition like yours means a great deal to our team and motivates us to continue providing exceptional service to every customer. We sincerely appreciate your trust in Titan Wellness and are confident you'll love the performance of your new 1 HP chiller. If you ever need assistance with setup, maintenance, troubleshooting, or have any questions in the future, our U.S.-based support team is always happy to help. Contact Titan Wellness: • Phone: (833) 865-7900 • Email: [email protected] • Monday–Friday, 10:00 AM – 6:00 PM PST Thank you again for choosing Titan Wellness and for recognizing Martin with a 5-star review. We truly appreciate your support and welcome you to the Titan Wellness family!
Chiller is Ok so far. Communication is bad. Buyer beware, you will be stuck buying their proprietary filter that will cost you $15/month which I did not know about When I purchased the product , I thought it would have this common filter in the pictures. You can get them anywhere for for about $2 a piece on amazon. Now they ship with a proprietary filter no one has and say its a bargain for 12 for $99. But they also only ever offered me a 4 pack for $40 with $15 shipping. I even emailed back asking if there is any bettter deals to buy in bulk and recieved no response. I hate to be the a review Karen but I can get answers here but not via direct email. It is just an added expense I didn't expect after spending almost $1200 on the chiller
Thank you for your feedback. We're glad to hear that your chiller is working well so far. That said, we're a bit confused by the 2-star rating if the product is performing as expected. If there is a specific communication issue you experienced, we'd genuinely like to understand it. Our U.S.-based customer support team is available Monday through Friday, 10:00 a.m. to 6:00 p.m. PST by both phone and email, and we work hard to respond to every customer as quickly as possible. If you reached out outside of business hours, that may explain the delay. Regarding the replacement filters, we strive to keep ownership costs as low as possible. Our replacement filters are among the most affordable on the market, with a 12-pack available for just $99—approximately $8.25 per filter. We encourage customers to compare both the price and quality of our filters with competing brands, many of which charge significantly more for equivalent replacements. If there's anything we can do to improve your experience, please contact us directly at (833) 865-7900 or [email protected]. We'd appreciate the opportunity to address your concerns and hope you'll consider updating your review once we've had the chance to help.
Victor was our Titan rep for our University men’s soccer program. He was one of the most helpful reps I’ve ever had. Hooked us up with a good deal. And we will be using titan for a lot of our sports programs moving forward. We look forward to the quality of tub we receive. And if you work with Titan, ask for Victor!
Thank you so much for your outstanding review and recommendation! We're honored to support your university men's soccer program. Victor is dedicated to providing exceptional service, and we're thrilled to hear he was able to answer your needs and secure a great solution for your team. We truly appreciate your trust in Titan Wellness and look forward to supporting your soccer program—and many more of your athletic programs—for years to come. Thank you for choosing Titan!
Great customer service from Martin. Answered all my questions
Thank you for your 5-star review! We're delighted to hear that Martin provided great customer service and was able to answer all of your questions. We'll be sure to share your kind words with him. We truly appreciate your support and thank you for choosing Titan Wellness. Enjoy your cold plunge!
Martin was a stud. Helped out a ton. Loved the energy
Thank you so much for your fantastic review! We're thrilled to hear that Martin made such a great impression and was able to help you throughout the process. We take great pride in providing knowledgeable, friendly, and responsive customer service, and it's always rewarding to hear when one of our team members goes above and beyond. We'll be sure to pass your kind words along to Martin—he'll be excited to know his energy and dedication made such a positive impact on your experience. Thank you again for choosing Titan Wellness. If you ever have any questions about your cold plunge, chiller, accessories, setup, maintenance, or if you need assistance in the future, our U.S.-based support team is always here to help. You can reach us at: • Phone: (833) 865-7900 • Email: [email protected] • Monday–Friday, 10:00 AM – 6:00 PM PST We truly appreciate your business and look forward to serving you again. Enjoy your Titan Wellness products and thank you for being part of the Titan family!
UPDATE: 7/31 Victor from Titan Wellness will say anything to get you from doing a charge back but will not follow through. Simply all BS to be honest. Its been going on two weeks now, i opened a charge back and now I started to get some customer service but its to late. Stay clear with this company. Terrible in every aspect. I purchased my Titan Ice Bath on June 8 with the intention of receiving the black model. However, I was informed that it was out of stock, and I was provided with the American flag edition as a replacement. When the package arrived, I inflated the ice bath and immediately found mold inside, which I documented with photographs. After setting up the chiller, it failed to operate and repeatedly tripped my GFCI outlets. I tested it on multiple outlets to rule out an issue with my home's electrical system, but the same problem occurred every time. After contacting customer service, I was instructed to return the defective chiller before a replacement would be sent. I did so, and a replacement shipment was arranged. Unfortunately, due to issues with FedEx, the replacement never arrived, despite the fact that I had successfully received the previous three packages from the same order. Since then, I have made multiple calls attempting to resolve the issue and have repeatedly requested that another replacement be shipped. Unfortunately, I have been given the runaround. While Josh has been professional, responsive, and has done his best to help, it appears that no one else has been able to explain what is happening or provide a clear solution. Overall, I am extremely disappointed with both the quality of the product and the level of customer service I have received. What should have been a straightforward warranty replacement has turned into a lengthy and frustrating experience with no resolution. At this point, I am simply asking for the replacement chiller that I was promised so I can finally use the product I purchased. I will no recommend.
Thank you for your feedback, and we sincerely apologize for the inconvenience you've experienced. We would like to clarify that we have been, and continue to be, in regular communication with you regarding your replacement chiller. Our team is actively taking care of your replacement and working to ensure it reaches you as quickly as possible. We truly appreciate your patience and the opportunity to make this right. We are confident you will enjoy your Titan system once everything is resolved, and we look forward to earning your trust back. If you're happy with the final outcome, we would greatly appreciate you updating your review to reflect your complete experience. — The Titan Wellness Team
I rarely leave negative reviews, but after several weeks of dealing with Titan Wellness, I feel others should know about my experience. I purchased one of their cold plunges as a surprise gift for a friend. Before placing the order, I spoke with Victor, who assured me everything would go smoothly. Unfortunately, that was not the case. Over the past several weeks, I’ve spent countless hours following up with their team because the tub still has not been delivered. I also spoke with Victoria and AJ, and each time I was told someone would call me back or provide an update. Those callbacks never happened. Every update came only because I reached out repeatedly. If I hadn’t continued chasing them, I don’t believe I would have heard anything. The lack of communication, accountability, and follow-through has been extremely disappointing. What should have been an exciting gift turned into a stressful and frustrating experience. Based on my experience, I cannot recommend Titan Wellness. If you’re considering purchasing from them, be prepared for potential delivery delays and poor customer service. I wish I had chosen another company.
Michael, We sincerely apologize for the delay and understand your frustration. We would like to clarify that our team has remained in communication with you and continues to provide updates regarding your order. As discussed, you are receiving a complimentary upgrade to our newest Triumph model, featuring an all-around protective skirt and phone holder, at no additional charge. We are also including additional gifts as compensation for this particular delay. Your tub is currently on the way and is expected to arrive by early next week. We truly appreciate your patience and look forward to you receiving your upgraded cold plunge. — The Titan Wellness Team
complete POS tub did not fit together well...looked like an old bike tire with the tube sticking out..the chiller died after 3 months...complete fail of a product
Hi Mike, We're sorry to hear you're dissatisfied with your experience. We have no record of you contacting Titan Wellness regarding these concerns. If your chiller stopped working after three months, it would still be covered under our warranty. It's also possible there may be a setup or operating issue, and our U.S.-based technical support team would be happy to troubleshoot it with you. Our goal is to make sure you have a fully working system again as quickly as possible. If we determine that any component is covered under warranty and requires replacement, we'll take care of it—no problem. Please contact us directly with your order number at [email protected] or call 833-865-7900. We look forward to resolving this for you. – Titan Wellness Team
I have been wanting a cold plunge for a long time but having a family and going to school I couldn’t justify paying thousands of dollars for one but I saw where Titan had a special on the tub and chiller and it was in my price range so I’m very excited to get it. I can’t give an honest review on the product yet but I can speak on the customer service. I received a call from a gentleman who’s name or initials is RJ and he was very polite and wanted to confirm my order and let me know other things that will be needed down the road for general upkeep. He offered but did not pressure me into buying anything. So far so good.
Hello Harry, Thank you for taking the time to share your experience. We truly appreciate your support. We're delighted to hear your ordering experience was smooth and informative. It's great to know our team provided helpful guidance without any pressure and made the process easy from the start. Thank you for choosing Titan Wellness. If you ever need assistance, our team is always here to help. [email protected] 833-865-7900 Titan Wellness Team
I have the chiller. It works well. I had the pump go out, and I reached out to customer service. They were very helpful, and even though I was out of the warranty period, they worked with me and helped me get the replacement pump.
Hello Trevor, Thank you for taking the time to share your experience. We truly appreciate your support. We're delighted to hear your Titan Wellness chiller has been performing well and that our customer service team was able to assist you with a replacement pump. We always strive to support our customers whenever we can, and we're glad we could help keep your recovery routine going. Thank you for being part of the Titan Wellness community. If you ever need assistance, our team is always here to help. [email protected] 833-865-7900 Titan Wellness Team
Always five stars! The tech support team is always friendly and answers every question. They get me back up and running in no time and I feel like I actually know what I'm doing. Thanks Titan!
Hello Laura, Thank you for taking the time to share your experience. We truly appreciate your support. We're delighted to hear our technical support team has consistently been able to answer your questions and get you back up and running quickly. Helping our customers feel confident and supported every step of the way is always our goal, and we're so glad you've had such positive experiences with our team. Thank you for being part of the Titan Wellness community. If you ever need assistance, our team is always here to help. [email protected] 833-865-7900 Titan Wellness Team
RJ from Titan Wellness called out of Courtesy of a large purchase and was very professional in explaining the process of my new Titan Cold Plunge Tub and explained in detail the entire process, including the shipping details. It was a pleasure speaking with RJ.
Hello Brian, Thank you for taking the time to share your experience. We truly appreciate your support. We're delighted to hear you had a great experience learning about your new Titan cold plunge. We believe every customer should feel informed and confident throughout the process, from product selection to shipping, and we're glad our team was able to provide the guidance you needed. Thank you for being part of the Titan Wellness community. If you ever need assistance, our team is always here to help. [email protected] 833-865-7900 Titan Wellness Team
Titan cold plunge is great! I had another cold plunge system and there is no comparison. Titans’s customer service is first class. I really like my Titan cold plunge system and high recommend the product and company.
Hello Gilbert, Thank you for your fantastic review! We're thrilled to hear you're enjoying your Titan cold plunge system and that it has been such a positive upgrade. It's also great to know our customer support made a strong impression. We appreciate your recommendation and are grateful to have you as part of the Titan Wellness community. If you ever need assistance with your cold plunge, water chiller, or anything else, we're always here to help. [email protected] (833) 865-7900 Titan Wellness Team
Hello Paul, Thank you for your fantastic review and for choosing Titan Wellness. We truly appreciate your support. We're delighted to hear you've had such a positive experience. Providing high-quality cold plunge products and exceptional customer service is what we strive for every day. Thank you for being part of the Titan Wellness community. If you ever need assistance, our team is always here to help. [email protected] 833-865-7900 Titan Wellness Team
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