TopMediai stands out from other ai online websites by offering specialized AI audio, video and image tools tailored for content creators, enhancing their efficiency and productivity.
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Is topmediai.com legit?
topmediai.com (topmediai.com) has a 4.2 out of 5 rating on OK.one, based on 272 user reviews collected here. It is listed under Media & Publishing and its reputation is good. 80% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 98% of negative reviews; 180 of them were added in the last 12 months. Last updated 2026-10-24.
I am using it to create music background for my game. It works great and I had a perfect customer service by May, who respond to every doubt that I had about the pricing or commercial licenses in a very gentle way.
Reply from topmediai.com2026-02-03
Dear Customer,
Thank you very much for your comment.
We are thrilled that you love your experience with us.
We will try our best to offer better products and support to our customers.
We are always here to help if you have any issues.
TopMediai Support Team
I no longer had any use for this service, so I asked for my account to be deleted in accordance with European law. The support staff was very kind, reactive and helpful, specifically Teresa.
Thanks!
Reply from topmediai.com2026-01-29
Dear Customer,
Thank you very much for your comment.
We are thrilled that you love your experience with us.
We will try our best to offer better products and support to our customers.
We are always here to help if you have any issues.
TopMediai Support Team
Dear Customer,
I apologize sincerely for this inconvenience.
We could not find your email. Would you please tell me how did you contact us?
Would you please tell us your order ID or the email address that you used to make the purchase? Then we will check and help you solve this problem.
Thank you for your cooperation.
TopMediai Support Team
Love this service. It's all in one place. There is still space for improvements but so far so good. It's well priced for what it offers and often has really good discounts. Chloe has gone above an beyond for me trying to get me a great custom deal/life plan which I really appreciate. I highly recommend the service 💚
Reply from topmediai.com2026-01-29
Dear Customer,
Thank you very much for your comment.
We are thrilled that you love your experience with us.
We will try our best to offer better products and support to our customers.
We are always here to help if you have any issues.
TopMediai Support Team
Lydia was helpful. Their product is not for my needs, I tried and failed every single time for about 8 hours total to make similar creations that I can easily do in another app.
This ai is great for your kids, and G rated creations. It cant perform for anything adult.
Like I said, layout and service are wonderful
Reply from topmediai.com2026-01-28
Dear Customer,
Thank you very much for your comment.
We are thrilled that you love your experience with us.
We will try our best to offer better products and support to our customers.
We are always here to help if you have any issues.
TopMediai Support Team
Dear Customer,
Thank you very much for your comment.
We are thrilled that you love your experience with us.
We will try our best to offer better products and support to our customers.
We are always here to help if you have any issues.
TopMediai Support Team
interesting aplication, good product with fine aspect; good communication with Rebeca, I was listened to, I received prompt answers and in my favor;
Reply from topmediai.com2026-01-28
Dear Customer,
Thank you for the feedback.
It is great to hear that you had such a good experience interacting with our product.
We will try our best to offer the best product to our customers.
We are always here to help if you have any issues.
TopMediai Support Team
I already enjoyed the all in one program for Ai.
But now I have also the music video option and that's very, very nice.
Now the program is better then any other.
And I would like to stand out for Iris, see helped me alot
Reply from topmediai.com2026-01-22
Dear Customer,
Thank you very much for your comment.
We are thrilled that you love your experience with us.
We will try our best to offer better products and support to our customers.
We are always here to help if you have any issues.
TopMediai Support Team
Kathy at Topmedai AI Music generatorwent out of her way to answer my questions, and helped me to navigate the program.
Very human response to a technical question!
The site is brilliant, and I am so happy to be a Topmedai
user!
Reply from topmediai.com2026-01-22
Dear Customer,
Thanks for leaving us such a wonderful review.
Don't hesitate to contact us if you have any questions or concerns.
Support team
Excellent service received from Iris. I was unaware that I will lose my projects that I have done prior to acquiring the product required to save my projects permanently. Iris assisted in retrieving all my projects.
Very impressed.
Thank you.
Reply from topmediai.com2026-01-20
Dear Customer,
Thanks for leaving us such a wonderful review.
Don't hesitate to contact us if you have any questions or concerns.
Support team
I had a hard time due to the duplicate payment, and it worked out well with KATHY's help. The refund went perfectly, and I received a cancellation text within a few days. Unfortunately, I left because the website still has a lot of instability, but if it develops a little more, I'm ready to go back anytime. I wish you all the best for topmediai.
Reply from topmediai.com2026-01-20
Dear Customer,
Thanks for leaving us such a wonderful review.
Don't hesitate to contact us if you have any questions or concerns.
Support team
Issue resolved professionally after initial confusion
I initially had a frustrating experience due to unclear plan wording and unexpected credit usage within the platform. The “Unlimited” plan was confusing in practice, and a feature labeled as free ended up consuming a large number of credits without clear confirmation.
After reaching out to support, Anna handled my case professionally and worked with her supervisor to reach a fair resolution. She stayed responsive, explained the situation clearly, and helped arrange a partial refund, which was processed successfully.
While the platform could improve its clarity around credit usage and feature labeling, I appreciate Anna’s efforts and professionalism in getting the issue resolved.
Reply from topmediai.com2026-01-20
Dear Customer,
Thanks for leaving us such a wonderful review.
Don't hesitate to contact us if you have any questions or concerns.
Support team
I started using Topmediai cause i like writing songs but i could never make instrumentals for them. when i found this site, i fell in love. all my songs have been made through this site. I started having trouble and contacted customer support. even on the weekend, Anna, the agent who i emailed with, replied quickly and clearly.
Reply from topmediai.com2026-01-14
Dear Customer,
Thanks for leaving us such a wonderful review.
Don't hesitate to contact us if you have any questions or concerns.
Support team
