Digicel International (topup.digicelgroup.com) has a 4.5 out of 5 rating on OK.one, based on 107 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. 89% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
a
andrew · 1 review · Experienced 2026-07-10 ·
★★★★★
credit and data theft
am so tired of data and credit theft from digicel in PNG. it amounts to organised crime. the strategy of continually changing and complicating the top up and data packaging to confuse customers is just abuse of market power in our semi unregulated market.
the theft is so bad you cant even re-top up credit or data after having been robbed until you next find another internet connection. if your going to steal, at least allow your customer to be able to access more credit and data so you can rob them again dont you think?
Reply from Digicel International2026-07-20
Hello Andrew,
We understand your frustration, and we appreciate your feedback. Our goal is to offer the best value while using our services. Reliable service and accurate billing are extremely important, and we’d love to take a closer look at this for you. Please contact us at 1-888-880-6842; or via e-mail at [email protected]. We’ll do our best to assist you right away!
Sincerely,
Digicel International Team
T
Tyreese · 1 review · Experienced 2025-11-08 ·
★★★★★
Everything is easy an quick with this…
Everything is easy an quick with this app
Reply from Digicel International2026-07-17
Hi Tyreese,
We sincerely appreciate your positive feedback! Providing a quick and easy experience for our customers is our top priority, and we're delighted to know that our app meets your expectations. Thank you for trusting us to keep you connected with your loved ones. We look forward to serving you again!
Sincerely,
Digicel International Team
Hello Corey,
Wow! We love hearing this! 🚀 Easy and quick—that’s exactly what we aim for. Thanks for sharing your experience, and we’re always here whenever you need a quick recharge!
Sincerely,
Digicel International Team
J
Joseph Cumberbatch · 1 review · Experienced 2026-07-05 ·
★★★★★
Expedited Top Up
The top up process was quick and efficient.
Reply from Digicel International2026-07-20
Hello Joseph,
Wow! We love hearing this! 🚀 Quick and efficient—that’s exactly what we aim for. Thanks for sharing your experience, and we’re always here whenever you need a quick recharge!
Sincerely,
Digicel International Team
J
Julie · 5 reviews · Experienced 2026-07-05 ·
★★★★★
Great no problem
Reply from Digicel International2026-07-20
Hello Julie,
We truly appreciate your kind words! Providing a seamless and instant experience is our top priority, and we’re delighted to know we’re meeting your expectations. Thank you for trusting us to keep you connected with your loved ones—we look forward to serving you again!
Sincerely,
Digicel International Team
I
Ice Rain · 3 reviews · Experienced 2026-07-03 ·
★★★★★
Very easy no navigate
Very easy to navigate
Reply from Digicel International2026-07-20
Hello Ice,
Thank you for your review! We’re so glad you find our platform easy to navigate. Instant delivery is one of our top priorities, so it's great to hear that it’s working perfectly for you! Is there anything else we can do to make your experience even better? We’d love to hear your thoughts!
Sincerely,
Digicel International Team
Hello Davina,
We sincerely appreciate your positive feedback! Providing a easy experience for our customers is our top priority, and we're delighted to know that our platform meets your expectations. Thank you for trusting us to keep you connected with your loved ones. We look forward to serving you again!
Sincerely,
Digicel International Team
P
Paul Bucknor · 1 review · Experienced 2026-07-01 ·
★★★★★
Easy does it
Reply from Digicel International2026-07-20
Hello Paul,
Your feedback means the world to us! ❤️ We understand how important staying connected with loved ones is, and we’re so glad to provide an easy way to make that happen. Thank you for choosing us, and we’re always here to make your experience even better!
Sincerely,
Digicel International Team
D
Demmar · 1 review · Experienced 2026-06-25 ·
★★★★★
Awesome way of topping up while…
Awesome way of topping up while residing abroad and topping up for relatives as well back home. Very Efficiently Reliable!!!
Reply from Digicel International2026-07-20
Hello Demmar,
We truly appreciate your kind words! Providing a seamless and instant experience is our top priority, and we’re delighted to know we’re meeting your expectations. Thank you for trusting us to keep you connected with your loved ones—we look forward to serving you again!
Sincerely,
Digicel International Team
A
Alvin Gray · 1 review · Experienced 2026-06-25 ·
★★★★★
Excellent service
Reply from Digicel International2026-07-20
Hello Alvin,
Wow! We love hearing this! 🚀 Excellent service—that’s exactly what we aim for. Thanks for sharing your experience, and we’re always here whenever you need a quick recharge!
Sincerely,
Digicel International Team
Always satisfied using this service to stay in contact with family back home. More over I am extremely grateful when I receive a discount when funds are low hahaha.
Thank you Dogicel for making it possible all the time to connect with love ones.
Reply from Digicel International2026-07-20
Hello Simone,
Your feedback means the world to us! ❤️ We understand how important staying connected with loved ones is, and we’re so glad to provide a fast and reliable way to make that happen. Thank you for choosing us, and we’re always here to make your experience even better!
Sincerely,
Digicel International Team
Hello EverFit,
We truly appreciate your kind words! Providing a good service is our top priority, and we’re delighted to know we’re meeting your expectations. Thank you for trusting us to keep you connected with your loved ones—we look forward to serving you again!
Sincerely,
Digicel International Team
Hello Greg,
We appreciate your feedback and want to ensure you get the best experience with our service. Could you please kindly provide more information regarding the inconvenient you had by contacting us at 1-888-880-6842 or writing to us at [email protected]. We appreciate your patience and look forward to making this right!
Sincerely,
Digicel International Team
D
Daniel Orlebar · 2 reviews · Experienced 2026-06-19 ·
★★★★★
Auto topup
Im very dissatisfied with the auto top up every other month I get cut of and I lost my discount and benefits.
I have call customers service twice and was told I need supervisor and they will turn my calls and it over a month now.
Digicel have all my bank details save.
Reply from Digicel International2026-07-20
Hello Daniel,
We appreciate your feedback and want to ensure you get the best experience with our service. Could you please kindly provide us with your contact information via e-mail at [email protected]. We’ll do our best to assist you right away!
Sincerely,
Digicel International Team
P
Paul Biring · 3 reviews · Experienced 2026-06-17 ·
★★★★★
⭐☆☆☆☆
⭐☆☆☆☆
My experience with Digicel has been one of the most frustrating customer service experiences I have encountered.
A straightforward account verification issue turned into an endless cycle of repetitive responses that failed to address the central point I was raising. I was repeatedly asked to provide the SIM activation date—information that I believe Digicel should already hold within its own records. Although I was willing to provide the identification used to register the SIM, there appeared to be little willingness to use the information already available to the company.
Good customer service is about solving problems, not repeatedly quoting procedures while ignoring legitimate questions. The impression I was left with was of a process designed to delay resolution rather than achieve it.
Having dealt with telecommunications providers in the UK and elsewhere, I found this experience to be far below the standard I have come to expect. Verification procedures are understandable, but they should be applied with common sense and accompanied by a genuine effort to resolve the customer's issue.
I hope Digicel's management reviews its customer service processes and empowers staff to think beyond scripted responses. Until then, I cannot recommend the company based on my experience.
Reply from Digicel International2026-07-20
Hello Paul,
We understand your frustration, and we appreciate your feedback. Our goal is to offer the best value while using our services. Reliable service and accurate billing are extremely important, and we’d love to take a closer look at this for you. Please contact us at 1-888-880-6842; or via e-mail at [email protected]. We’ll do our best to assist you right away!
Sincerely,
Digicel International Team
R
RONALD · 2 reviews · Experienced 2026-06-14 ·
★★★★★
You always offer discount on the…
You always offer discount on the internet through my email address, but when i go to use the discount, it either doesn't work or there is no place to put it. I just renewed two subscriptions and couldn't use the discount for either of them, the discount was GOAL. This happens all the time.
Reply from Digicel International2026-07-20
Hello Ronald,
We understand your frustration, and we appreciate your feedback. Our goal is to offer the best value while using our services. While some plan options may have changed, we’d love to help you find the best option available. Could you please kindly provide us with more information at 1-888-880-6842 or via e-mail at [email protected] —we will be happy to assist!
Sincerely,
Digicel International Team
H
Herold · 6 reviews · Experienced 2026-06-10 ·
★★★★★
Simple facile et efficace
Reply from Digicel International2026-07-20
Bonjour Herold,
Waouh ! On adore ! 🚀 Simple, facile et efficace : c'est exactement ce qu'on recherche. Merci d'avoir partagé votre expérience, et on est toujours là pour vous aider à recharger!
Cordialement,
L'équipe Digicel International
M
Maureen Douglas · 2 reviews · Experienced 2026-06-05 ·
★★★★★
Really easy
Really easy, makes such a great difference in stressful phone situation with credits and top ups being challenging for an overseas person
Reply from Digicel International2026-07-20
Hello Maureen,
Your feedback means the world to us! ❤️ We understand how important staying connected with loved ones is, and we’re so glad to provide a fast and reliable way to make that happen. Thank you for choosing us, and we’re always here to make your experience even better!
Sincerely,
Digicel International Team
K
Kristiina McGuire · 1 review · Experienced 2026-06-04 ·
★★★★★
Service is good, payment management not good
Service is good. I can't figure out how to update expired visa without having to put it in agian. Or how to switch to a new card on auto-pay without canceling the service.... I just need to change the expiry and ccv. Not cancel the service and re buy it.
Reply from Digicel International2026-07-20
Hello Kristiina,
We appreciate your feedback and want to ensure you get the best experience with our service. Could you please kindly provide us with your contact information via e-mail at [email protected] or call us at 1-888-880-6842. We’ll do our best to assist you right away!
Sincerely,
Digicel International Team
j
jamerican ma · 3 reviews · Experienced 2026-06-03 ·
★★★★★
It's a breeze
Ordering made simple when sending credit to mi family in Jamaica 🇯🇲 lately they've been having sum great weekend deals...
Reply from Digicel International2026-07-20
Hello Jamerican,
We sincerely appreciate your positive feedback! Providing a seamless and instant experience for our customers is our top priority, and we're delighted to know that our platform meets your expectations. Thank you for trusting us to keep you connected with your loved ones. We look forward to serving you again!
Sincerely,
Digicel International Team
