Toronata LLC

Never received

Never received. I found it became too labor intensive on my end after repeated requests from your end

I have yet to receive my phone case!

Everything is excelent

Everything is excelent. The product is wonderful!

Paid about $80 for a phone case NO PRODUCT

Paid about $80 for a phone case. Placed an order realize it was the wrong size contacted Customer service asked them to send the correct size. They still mailed me the incorrect size even after I reached out. When I reached out, they said they would send me a new one with the correct size. I returned my case and they never sent me the updated phone case. So I basically gave them $80 for no product customer service and the owner never be heard from again. Totally fraudulent.

high quality leather and workmanship I…

High quality leather and workmanship. I couldn’t be happier.

Focus on QoS

I love your product, but you have to improve your customer support performance. All is great when there are not any problems, however the inability to provide support other than chat is not complimenting your sales. The return policy is fairly disorganized and service overall seems to be where you need to focus significantly on to achieve positive results.

Exceptional Customer Service and beautiful workmanship.

On ordering the wrong case and realizing this after it shipped (my bad) the Customer Service Team was fantastic. They made it easy to return the wrong case and worked on sending me the correct case. Once received the quality and leather workmanship are excellent, defiantly a 5 Star experience.

Fast shipping

Fast shipping. Great presentation. Product as advertised

You can send me the product I ordered

You can send me the product I ordered. I still haven't received my product. I am going to contact my credit card company and request a refund. I have sent emails to info@ and bilgi@. they won't let me send the complete emails.

Super cute & durable

I just received my band & it’s super cute & made well. I’ve received several compliments & told them I got it from Toronata!!

Very very poor quality

The jacket I received had the inner liner sewed in twisted so that you could barely get your arm through. Very very poor quality.

From the packaging to the unveiling to…

From the packaging to the unveiling to the love at first sight of the actual product - so elegant! The deep yellow grain of the leather to the smart snap of the magnet holding my phone to its wallet encasement - such high quality.

NO customer service

I am not satisfied with the products' quality and am trying to return it. I have emailed TORONATA, LLC four times and have not received any return instructions...but I did get this survey. Hmmmm. Is there a "no stars" level? Sorry; very dissatisfied.

My case is the book type

My case is the book type, the leather, stitching and its design is of very high quality. The magnets are nice and strong and the fit to my IPhone 15 is perfect. All of the side buttons work without having to use any extra finger force. If I get a different IPhone, I will buy this brand again.

Sent the wrong case and cannot contact…

Sent the wrong case and cannot contact anyone to return. Emails go unanswered.

Case does not work with magsafe

I bought an iphone 16 pro max case. The looks are ok. But it does nog work with the magsafe charger (original apple magsafe). That is a shame.

I’ve requested a RAN twice to get a…

I’ve requested a RAN twice to get a refund and no one replied Considering reporting this

Very nice and worth the price

Quality of the product is the winner. Ordering and shipping were as expected. Website is also nice. Possibly build out some neutral feminine colors in leather for those that may prefer that?

Quality product

Quality product, perfect fit

You sent the wrong color

You sent the wrong color. I have already told you this twice and you have not responded. I ordered Yellow so that I could quickly find the phone, but you sent Brown. Kindly send instructions for return and refund or exchange.