Toronata LLC (toronata.com) has a 2.5 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is poor. 56% of reviews are 1 star, a relatively high share; The business has replied to 3% of negative reviews; 34 of them were added in the last 12 months. Last updated 2026-08-10.
I ordered a phone case over a month ago. FedX apparently lost it in Memphis. They can’t get in touch with the company so that a claim can be put in place. I can’t get in touch with the company despite repeated attempts. Yet they are sending me e-mails asking for a review and a rating of their product. I can’t rate the product because I can’t get it. But I CAN rate the customer service: it’s horrific. So now I will spend an hour or so of my time trying to get a refund from Amex.
Worst customer service ever. Purchased the wrong size case. Reached out to customer service dozens of times with no reply. Finally reordered the correct size case at full cost and had to keep the wrong case. Products are very nice but customer service is non existent
I didn’t receive my shipment and you didn’t respond to my email.
A
Adam Glanville · 2 reviews · Experienced 2026-02-24 ·
★★★★★
Stay Away
Well, it’s my own fault for not doing my research first. Like all the reviews say don’t do business with them. Items are not stocked and customer service is non existent. Reporting fraud to my card company.
Dear Toronata Team,
I have been a Toronata customer for some time and have always appreciated the quality of your products. Unfortunately, my most recent order experience was disappointing.
I placed an order for an iPhone 17 Pro Leather Wallet Case on 5 January 2026, but I received no shipment confirmation for several weeks, despite sending a couple of emails to the info desk at Toronata. By the end of January, I was becoming concerned that something had gone wrong. Fortunately, on 30 January, I finally received notification from FedEx that the order had been dispatched, and the product arrived on 3 February.
I have no issue with the product itself — as expected, the quality is excellent, and I have happily used similar Toronata cases for years. However, the lack of communication regarding the delivery delay was frustrating.
I would strongly encourage improvements in customer communication, particularly when orders are delayed, so customers are kept properly informed.
Thank you, and I hope future orders will reflect the high standards associated with your brand.
D
Don Regan · 1 review · Experienced 2025-12-19 ·
★★★★★
Here is how to get your money returned…
Here is how to get your money returned from Toronata. The return box does not work on their website so use the chat feature next to the return box. In your comments mention there is a 14 day return policy, list the date you are returning the item. Copy and save your comments and the Toronata customer service response which says they will get back to you. Now call your Credit Card Company and Dispute the charges and send the copy of your chat message to your Credit Card Company. I received the money back from my Credit Card Company. Do not do business with Toronata. Awful company preying on consumers not to dispute the charges on their credit card.
!!! DONT BUY FROM THEM !!!
Wong item ship. No response to return process. No way to contact them, they don't reply to emails, #invalid phone number, zero customer service, impossible to get an exchange or refund, I received another case that doesn't fit with my phone (way too small). Several other customers are in the same situation as me, judging by their Facebook page.
Aucun moyen de les contacter, ne répondent pas au email, #tel invalide, 0 service après vente, impossible d'avoir un échange/remboursement, j'ai reçu un autre étui qui ne fonctionne pas avec mon téléphone (bien trop petit). Plusieurs clients sont dans la même situation que moi, en examinant leur page Facebook
