TotalAV

Hi Ashley, Thank you for taking the time to provide us with your review. Your feedback is valuable to us, and we appreciate your shared information. Your account has been fully cancelled and no further payments will be taken. To ensure you receive our message, please check both your spam folder and your inbox. Sometimes, our emails may be filtered into the spam folder by email providers. If you don't see our email in your inbox, it's a good idea to review your spam folder and mark our email as 'Not Spam' to ensure future communication reaches your main inbox. Kind regards, TotalAV Customer Care Team

Hello Helen, We appreciate you taking the time to share your review with us. Your feedback is valuable, and we thank you for providing us with this information. We apologize for any billing issues you are facing. To ensure that we can assist you effectively, we kindly request you to complete a contact form with your details. This will allow us to reach out to you directly and provide the assistance you need - https://help.totalav.com/en/trustpilot Please ensure when completing the form that you copy and paste your review to help us with the investigation. Kind regards, TotalAV Customer Care Team

Hello Sylvia, We appreciate you taking the time to share your review with us. Your feedback is valuable, and we thank you for providing us with this information. We apologize for any technical issues you are experiencing. Our team has reached out to you directly. Kindly check both your spam and inbox for confirmation. Kind regards, TotalAV Customer Care Team

Hi Jack, Thank you for taking the time to provide us with your review. Your feedback is valuable to us, and we appreciate your shared information. We would like to inform you that our company offers a 7-day trial for our services. This trial period allows our customers to experience the benefits of our services before committing to a paid subscription. During the trial period, customers have full access to all the features and benefits available to paid users. Once the trial ends, the subscription will automatically continue as a paid plan, unless the services are cancelled, ensuring uninterrupted access to the full range of benefits our service provides. We would like to remind you that when you signed up for our services, you agreed to the terms and conditions including information about the trial period and the terms of our paid subscription. Kind regards, TotalAV Customer Care Team

Hi Andreas, We're sorry to learn that you're receiving marketing emails you didn't expect or want. Thank you for bringing this to our attention. While the email you received did not come directly from TotalAV we want to assure you that your concern has been taken seriously. Our Compliance Team actively monitors for any unauthorised use of our brand, and your report helps us in those efforts. Protecting your privacy and trust is our top priority. If you continue to receive these emails, we would appreciate it if you could forward them to https://help.totalav.com/en/trustpilot, so our team can investigate further. In the meantime, here are a couple of quick guides to help you block or report unwanted email using your email provider. https://help.totalav.com/en/account/-/acc-unsubscribe-from-emails https://help.totalav.com/en/account/-/acc-unsubscribe-from-unwanted-emails We'd like to thank you again for flagging this. If there’s anything else we can assist you with, please don't hesitate to let us know. Kind regards TotalAV, Customer Care Team