Totally Promotional has been helping businesses, schools, and organizations bring their brands to life since 1993. We specialize in custom promotional products—from everyday giveaways to event essentials—so you can create branded items people actually use and keep.With a large selection of products (many with free shipping) and an in-house production facility, we’re built for speed and consistency. That means fast turnaround times, dependable quality, and a smooth ordering experience from start to finish.Whether you’re promoting a business, hosting an event, or stocking up for a team or fundraiser, Totally Promotional is here to make custom branding simple, affordable, and quick.Shop New On Sale ItemsShop Free Delivery ItemsShop 24hr Rush Products
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Is Totally Promotional legit?
Totally Promotional (totallypromotional.com) has a 4.6 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Business Services and its reputation is excellent. 88% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 91% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online ordering process is remarkably smooth, and the personalized items consistently arrive looking fantastic. People deeply appreciate the top-notch material quality, vibrant colors, and impressively fast shipping times for their special events.
However, some reviewers were not happy with delivery delays and unexpected extra charges regarding tight deadlines. Some people also felt that certain delivered goods suffered from print quality problems, such as smudged logos or poor design alignment. A few consumers additionally noted communication difficulties and frustrating support responses when attempting to resolve order issues.
Auto-generated from all reviews of this business. For reference only.
I placed my order 2 weeks in advance of when I needed it and chose standard delivery because it said that was 5-7 days which should have been plenty ahead of when I needed them. As it turns out I kept calling to check on my order and kept getting passed around to different people and told I could only email people to follow-up. When it was all said and done the manager told me that to get my order by my deadline (2 weeks after placing my order) that I now had to pay a rush order fee to get it in time. I've never experienced this poor of Customer service in my life...
Reply from Totally Promotional2026-06-11
Hi Mark, I am very sorry to hear about this experience. We do always try to ship our products on time to arrive in the estimated window. However things happen and mistakes get made. I am sorry we could not get you the order in time. I will look into this and see if there is anything else we can do.
Don't waste time shopping around - Totally Promotional is the best!
I ordered graduation koozies from Totally Promotional. The completed product was just as expected. They arrived in a timely manner. The online design tool was awesome! There were plenty of graduation related designs to choose from. The entire process was amazing!
Reply from Totally Promotional2026-05-14
Hi Brenda! Thanks for the kind words! We appreciate the business and hopefully we can work together on any future needs!
The cups are for a family vacation here in a month, they turned out great just as expected. Everything is even and good quality for the price. We have other cups from other family vacations from your company and they're five or six years old now still holding up great.
Reply from Totally Promotional2026-05-01
Hi Michael! Thanks for taking the time to leave us a review. We appreciate your business and we are glad to hear you are enjoying our products. We hope you have a great family vacation!
We had a short deadline and Totally Promotional, totally fit the bill! We found a great selection, fantastic pricing and right-sized pricing that was amazing --even with the rush! Our account rep Madison was great too! So responsive! It made ordering a breeze. And Everything arrived on time and as expected. Thank you!
Reply from Totally Promotional2026-04-10
Hi June! Thanks for taking the time to leave us a review! We appreciate it. Hopefully we can work together on future orders!
