Easy ordering
Easy ordering - no confusion. Product EXACTLY as requested. Great product. fast deliv ery.
Reply from Totally Promotional2026-07-22
Hi! Thanks for taking the time to leave us a review! We appreciate the business!
About Totally Promotional
Data updated- Website
- totallypromotional.com
- Category
- Business Services
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 104 reviews
- Replies to negative
- 91% (10/11)
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About this business
Totally Promotional has been helping businesses, schools, and organizations bring their brands to life since 1993. We specialize in custom promotional products—from everyday giveaways to event essentials—so you can create branded items people actually use and keep.With a large selection of products (many with free shipping) and an in-house production facility, we’re built for speed and consistency. That means fast turnaround times, dependable quality, and a smooth ordering experience from start to finish.Whether you’re promoting a business, hosting an event, or stocking up for a team or fundraiser, Totally Promotional is here to make custom branding simple, affordable, and quick.Shop New On Sale ItemsShop Free Delivery ItemsShop 24hr Rush Products
Written by the business, not verified by us.Is Totally Promotional legit?
Totally Promotional (totallypromotional.com) has a 4.6 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Business Services and its reputation is excellent. 88% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 91% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online ordering process is remarkably smooth, and the personalized items consistently arrive looking fantastic. People deeply appreciate the top-notch material quality, vibrant colors, and impressively fast shipping times for their special events. However, some reviewers were not happy with delivery delays and unexpected extra charges regarding tight deadlines. Some people also felt that certain delivered goods suffered from print quality problems, such as smudged logos or poor design alignment. A few consumers additionally noted communication difficulties and frustrating support responses when attempting to resolve order issues.
Auto-generated from all reviews of this business. For reference only.What people say
Koozies were amazing
Koozies were amazing, quick delivery time, colorful and inexpensive. Luv them
Reply from Totally Promotional2026-07-22
Hi Mark! Thank you for the review and glad you love your can coolers! Hopefully we can work together in the future!
Highly recommend
The design process was easy - lots of wonderful colors to choose from. The proof stage was very helpful to make sure the design was correct. The product was delivered on time and was perfect for our event. Would recommend and use again!
Reply from Totally Promotional2026-07-22
Hi! Thanks for taking the time to leave a review! We appreciate the business!
Super communication
Super communication, fast shipping!!
Reply from Totally Promotional2026-07-22
Hi! Thanks for the review and we appreciate the business, hopefully we can work together in the future!
Very responsive
Very responsive, quick turnaround, and product looks great
Reply from Totally Promotional2026-07-22
Hi Kurt! Thanks for the business and taking the time to leave us a review!
Excellent product!
Excellent product delivered in a timely fashion
Reply from Totally Promotional2026-07-22
Hi! Thanks for the review!
Completely impressed
Completely impressed! From the digital mockup to the finished product, my custom coozies (can coolers) are just what I was looking for. Thank you
Reply from Totally Promotional2026-07-22
Hi Allen! Thanks for taking the time to leave a review! Happy to hear your can coolers met your expectations! Hopefully we can work together in the future!
Always my go-to for our golf group Koozies- great service!
Always great service, dwlivery and price!
Reply from Totally Promotional2026-07-22
Hi Paul! Thanks for taking the time to leave a review! Hope you had a great golf outing!
Fast service and shipping
Reply from Totally Promotional2026-07-22
Hi Steve! Thanks for taking the time to leave a review!
This is my second time ordering
This is my second time ordering. The process to order is easy and the team is responsive. I love the digital mock up of my promotional item and the process to make the final approval. This is so easy. I love it. The product is super high quality. We are using lanyards for our business and these are awesome. I upgraded to the lobster clips and they are great.
Reply from Totally Promotional2026-07-22
Hi Kevin! Thank you for all your business and for taking time to leave us a review! Its very much appreciated. We are excited you love our lanyards and look forward to working together in the future!
great outcome
great outcome, fast service, excellent customer care!
Reply from Totally Promotional2026-07-22
Hi! Thanks for leaving a review and we appreciate the business!
Fantastic customer service!
The team at totally promotional or fantastic to work with! Proofs arrived quickly, products arrived quickly, and customer service was outstanding!
Reply from Totally Promotional2026-07-22
Hi Elisabeth! Thanks for the review! We appreciate the business and hopefully we can work together in the future!
Customer service was very helpful
Customer service was very helpful. Once I asked someone to help me with the navigation; it all went smoothly. Love how my product turned out! Great job!
Reply from Totally Promotional2026-07-22
Hi Betty! Thanks for the review! We appreciate the business!
The cups look great and the…
The cups look great and the communication was 5 stars! Took about 2 weeks to come in. I was nervous because I had never heard of the website before but everything turned out amazing and the price was perfect!
Reply from Totally Promotional2026-07-22
Hi Sophia! Thanks for the review! Happy to hear you found us and are happy with your cups! Hopefully we can work together in the future!
9 years and counting
I have been ordering custom Koozies for at least 9 years now. I always get exceptional service, fast shipping and reasonable pricing.
Reply from Totally Promotional2026-07-01
Hi Michael, Thank you for taking the time to leave us a review. We appreciate all the business and look forward to working with you in the years to come.
Easy to work with as a beginner
Easy to work with as a beginner. Competitive pricing, great communication and fast shipping !
Reply from Totally Promotional2026-06-24
Hi Lycel! Thanks for taking the time to leave a review! We appreciate the business and look forward to working together in the future!
Got so many compliments on it
Got so many compliments on it. Thank you so much!
Reply from Totally Promotional2026-06-22
Hi Kristina! Thanks for taking the time to leave a review! We appreciate the business and look forward to working with you in the future!
I've been using Totally Promotional for…
I've been using Totally Promotional for 4 years now so I'm familiar with the process and it is easy. I only wish they accepted POs from schools.
Reply from Totally Promotional2026-06-22
Hi Jenna! Thanks for the business and thanks for taking the time to leave us a review! We will look into how we would accept school POs. Thanks for the feedback.
The products turned out better than…
The products turned out better than expected and the price was very reasonable.
Reply from Totally Promotional2026-06-17
Hi Sabrina! Thanks for taking the time to leave a review! We appreciate the business!
Estimated time changed multiple times
Estimated time changed multiple times, and when I spoke with the account manager in control of our order, she gave me estimated dates that were different (further out) than the ones listed on the tracking page, and kept stating that the date was an estimation and that if I wanted it expedited by a certain When we finally received the items, they looked cheap, the label was crooked, and the koozie size was completely wrong and not what was described on the website. Highly upset with the quality of the product and the customer service.
Reply from Totally Promotional2026-06-17
We sincerely apologize for any sort of inconvenience we may have caused you - have you submitted a ticket to our warranty department as of yet? If something is wrong with your order or items, you can submit this to us by clicking the link below: https://totallypromotional.my.salesforce-sites.com/customerservice We strive to provide excellent customer service and order satisfaction for all customers so if you could submit this, we will be in touch with you as soon as we can! Thank you for your patience with us, we hope to hear from you soon!