Product exactly as expected with our…
Product exactly as expected with our custom logo and quick delivery!
Reply from Totally Promotional2026-06-17
Hi Sydney! Thanks for taking the time to leave a review! We appreciate the business!
About Totally Promotional
Data updated- Website
- totallypromotional.com
- Category
- Business Services
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 104 reviews
- Replies to negative
- 91% (10/11)
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About this business
Totally Promotional has been helping businesses, schools, and organizations bring their brands to life since 1993. We specialize in custom promotional products—from everyday giveaways to event essentials—so you can create branded items people actually use and keep.With a large selection of products (many with free shipping) and an in-house production facility, we’re built for speed and consistency. That means fast turnaround times, dependable quality, and a smooth ordering experience from start to finish.Whether you’re promoting a business, hosting an event, or stocking up for a team or fundraiser, Totally Promotional is here to make custom branding simple, affordable, and quick.Shop New On Sale ItemsShop Free Delivery ItemsShop 24hr Rush Products
Written by the business, not verified by us.Is Totally Promotional legit?
Totally Promotional (totallypromotional.com) has a 4.6 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Business Services and its reputation is excellent. 88% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 91% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online ordering process is remarkably smooth, and the personalized items consistently arrive looking fantastic. People deeply appreciate the top-notch material quality, vibrant colors, and impressively fast shipping times for their special events. However, some reviewers were not happy with delivery delays and unexpected extra charges regarding tight deadlines. Some people also felt that certain delivered goods suffered from print quality problems, such as smudged logos or poor design alignment. A few consumers additionally noted communication difficulties and frustrating support responses when attempting to resolve order issues.
Auto-generated from all reviews of this business. For reference only.What people say
Quick with excellent communication and…
Quick with excellent communication and product just as advertised
Reply from Totally Promotional2026-06-17
Hi! Thanks for taking the time to leave a review! We appreciate the business and look forward to hopefully working with you in the future!
I’ve been ordering these cups for…
I’ve been ordering these cups for years, they’re perfect every time! Fast, professional, excellent quality.
Reply from Totally Promotional2026-06-17
Hi Jessica! Thanks for all the business and taking the time to come leave us a review! We look forward to working with you in the future on your cup orders or anything else you might need!
The product was exactly what I wanted
The product was exactly what I wanted. They were very easy to work with. And the product was completed and shipped very promptly.
Reply from Totally Promotional2026-06-11
Hi Isaac! Thanks for taking the time to leave a review! We appreciate the business and hopefully we can work together in the future!
Quality Product
The image and fabric quality are top notch! We are so happy to have this beautiful table runner for our Farmers’ Market business :)
Reply from Totally Promotional2026-06-11
Hi Gabrielle! Thanks for taking the time to leave a review! Hope your Farmers' Market Business booms!
Fast turnaround, easy to order
Fast turnaround, very easy to upload design and place an order. The samples were helpful to check quality before ordering.
Reply from Totally Promotional2026-06-12
Hi Michele! Thanks for taking the time to leave a review! We appreciate the business and look forward to working with you in the future!
Great Cruise Lanyards
Really liked getting a sample before placing my order. Glad to be able to use my own logo on them. Time from order to receipt was great. Would use again in the future
Reply from Totally Promotional2026-06-10
Hi! Thanks for taking the time to leave a review! And hope you enjoyed your cruise with your custom lanyards!
The cups order were great looking
The cups order were great looking. They arrived on time and we're the talk of my daughters grad party..
Reply from Totally Promotional2026-06-10
Hi Renee! Thanks for taking the time to leave a review! We are glad to hear your custom cups turned out great! And congrats on your daughters graduation!
We had a great experience with Totally…
We had a great experience with Totally Promotional. They were quick, responsive and our Table Runner came out perfect!! High quality material. We will definitely be buying from them again in the future and highly recommend for others.
Reply from Totally Promotional2026-06-10
Hi Elisa! Thanks for taking the time to leave a review! We appreciate the business and are excited to work with you in the future!
What I received was exactly what I…
What I received was exactly what I wanted! I appreciate the speedy turnaround and the great work. I will definitely come back to you again when needed.
Reply from Totally Promotional2026-06-11
Hi! Thank you for taking the time to come and leave us a review! We appreciate the business!
Quality is terrible and shipping experience worse
The quality of your coozies have went down and you run a predatory shipping policy.
Reply from Totally Promotional2026-06-11
We sincerely apologize for any sort of inconvenience we may have caused you - have you submitted a ticket to our warranty department as of yet? If something is wrong with your order or items, you can submit this to us by clicking the link below: https://totallypromotional.my.salesforce-sites.com/customerservice We strive to provide excellent customer service and order satisfaction for all customers so if you could submit this, we will be in touch with you as soon as we can! Thank you for your patience with us, we hope to hear from you soon!
Everything was perfect!!!
Reply from Totally Promotional2026-06-11
Hi Rachel, Thanks for taking the time to leave a review! We appreciate the business!
Took two weeks for blanks koozies to…
Took two weeks for blanks koozies to arrive
Reply from Totally Promotional2026-06-11
We sincerely apologize for any sort of inconvenience we may have caused you - have you submitted a ticket to our warranty department as of yet? If something is wrong with your order or items, you can submit this to us by clicking the link below: https://totallypromotional.my.salesforce-sites.com/customerservice We strive to provide excellent customer service and order satisfaction for all customers so if you could submit this, we will be in touch with you as soon as we can! Thank you for your patience with us, we hope to hear from you soon!
quick turnaround
Product arrived on time and as advertised
Reply from Totally Promotional2026-06-10
Hi Tom! Thanks for taking the time to leave a review! We appreciate the business.
Excellent quality
Excellent quality, very pleased with this product!
Reply from Totally Promotional2026-06-10
Hi Chelsea! Thanks for taking the time to leave a review!
DO NOT USE THIS COMPANY!
We were a first time customer excited to use your services. When I sent in the graphic that I had to be placed on a cup order, the way it looked on the cup was too crowed. So I asked the rep to move the email address above the email address so it would look cleaner. The rep mis spelled the name of our company on the cup. When I got the proof I was looking at the placement since I knew the spelling was correct. What I didn't realize was that the rep mis spelled it once she moved it. The cups were sent to use and were useless. I called and they would not help me. Rude people to deal with and we will not be using this company again.
Reply from Totally Promotional2026-06-11
Hi Daniel, I am sorry to hear about this experience. We will look into this and prevent it from happening in the future.
Satisfied Return Customer
I've purchased multiple times and appreciate the consistent easy process and good products!
Reply from Totally Promotional2026-06-09
Hi Lori! Thanks for taking the time to leave a review! We appreciate your business!
Mediocre order that took too long
Order took forever to be done, even for such a small batch. Quality of product is fine. Quality of printing is sub-par. The logo is dark and not nearly as vivid as it should be.
Reply from Totally Promotional2026-06-09
We sincerely apologize for any sort of inconvenience we may have caused you - have you submitted a ticket to our warranty department as of yet? If something is wrong with your order or items, you can submit this to us by clicking the link below: https://totallypromotional.my.salesforce-sites.com/customerservice We strive to provide excellent customer service and order satisfaction for all customers so if you could submit this, we will be in touch with you as soon as we can! Thank you for your patience with us, we hope to hear from you soon!
Communication about my design was…
Communication about my design was excellent! Communication about delivery time could have been better. The product turned out great
Reply from Totally Promotional2026-06-09
Hi Kevin! Thanks for taking the time to leave a review! We appreciate the business and we will look into improving our delivery time communication!
The koozies were great!
The koozies were great!! Exactly what we wanted. Response time was quick and shipping was fast for our last minute order. Will definitely be reordering again!
Reply from Totally Promotional2026-06-09
Hi Stephanie! Thanks for taking the time to leave us a review! We appreciate the business and look forward to working with you on any future needs!