Totally Promotional has been helping businesses, schools, and organizations bring their brands to life since 1993. We specialize in custom promotional products—from everyday giveaways to event essentials—so you can create branded items people actually use and keep.With a large selection of products (many with free shipping) and an in-house production facility, we’re built for speed and consistency. That means fast turnaround times, dependable quality, and a smooth ordering experience from start to finish.Whether you’re promoting a business, hosting an event, or stocking up for a team or fundraiser, Totally Promotional is here to make custom branding simple, affordable, and quick.Shop New On Sale ItemsShop Free Delivery ItemsShop 24hr Rush Products
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Is Totally Promotional legit?
Totally Promotional (totallypromotional.com) has a 4.6 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Business Services and its reputation is excellent. 88% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 91% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online ordering process is remarkably smooth, and the personalized items consistently arrive looking fantastic. People deeply appreciate the top-notch material quality, vibrant colors, and impressively fast shipping times for their special events.
However, some reviewers were not happy with delivery delays and unexpected extra charges regarding tight deadlines. Some people also felt that certain delivered goods suffered from print quality problems, such as smudged logos or poor design alignment. A few consumers additionally noted communication difficulties and frustrating support responses when attempting to resolve order issues.
Auto-generated from all reviews of this business. For reference only.
Graphic design rep was not very friendly, and pretty short with me. I tried to get ahold of them for some general questions over the phone, and they refused a phone call. Paid extra for guaranteed on time delivery, and the delivery ended up being late and missing the event. Products look fine, but I was expecting a higher quality tablecloth for the price.
Reply from Totally Promotional2026-08-06
We sincerely apologize for any sort of inconvenience we may have caused you - have you submitted a ticket to our warranty department as of yet? If something is wrong with your order or items, you can submit this to us by clicking the link below:
https://totallypromotional.my.salesforce-sites.com/customerservice We strive to provide excellent customer service and order satisfaction for all customers so if you could submit this, we will be in touch with you as soon as we can! Thank you for your patience with us, we hope to hear from you soon!
Ask for a test print if you can! The koozies I received were a lot darker than the test I was shown. They mention "small details may fill in", so the test image they sent wasn't how it will actually print.
It would be nice to see what the product will look like with the "small details" filled in, so you know what you're paying for.
Reply from Totally Promotional2026-08-06
We sincerely apologize for any sort of inconvenience we may have caused you - have you submitted a ticket to our warranty department as of yet? If something is wrong with your order or items, you can submit this to us by clicking the link below:
https://totallypromotional.my.salesforce-sites.com/customerservice We strive to provide excellent customer service and order satisfaction for all customers so if you could submit this, we will be in touch with you as soon as we can! Thank you for your patience with us, we hope to hear from you soon!
Fantastic customer service from Megan (I had a lot of changes). The koozies turned out great and arrived exactly as expected. I will definitely use them again!
Reply from Totally Promotional2026-08-06
Hi Jenny! Thanks for the review! We are happy your can coolers met your expectations!
Ordered some gold stars with writing on it and most came damaged but didn't notice them all like this since I just recently checked them. Smeared all over and ugly markings
Reply from Totally Promotional2026-08-06
We sincerely apologize for any sort of inconvenience we may have caused you - have you submitted a ticket to our warranty department as of yet? If something is wrong with your order or items, you can submit this to us by clicking the link below:
https://totallypromotional.my.salesforce-sites.com/customerservice We strive to provide excellent customer service and order satisfaction for all customers so if you could submit this, we will be in touch with you as soon as we can! Thank you for your patience with us, we hope to hear from you soon!
As soon as I received the first samples that I had requested and saw the quality of the products, I knew I would be purchasing several items from Totally Promotional. So far everything from samples, to support and constant communication has made for an amazing experience. Five-star experience across the board!
Reply from Totally Promotional2026-07-22
Hi Patrick! Thanks for taking the time to leave a review! We are happy to hear that the samples met your expectations. We appreciate the business and look forward to working together in the future!
If I could give it a 0 I would. Terrible explanation of what you’re actually getting. The mock up they said was not the image but in fact we received the mock version and they refuse to refund the mess up on their end. Go to Amazon. You’ll get what you order.
Reply from Totally Promotional2026-07-22
We sincerely apologize for any sort of inconvenience we may have caused you - have you submitted a ticket to our warranty department as of yet? If something is wrong with your order or items, you can submit this to us by clicking the link below:
https://totallypromotional.my.salesforce-sites.com/customerservice We strive to provide excellent customer service and order satisfaction for all customers so if you could submit this, we will be in touch with you as soon as we can! Thank you for your patience with us, we hope to hear from you soon!
Hello Jill! We are happy to hear that you are happy with your lanyards! We hope you had a great conference and look forward to doing business with you in the future!
Our experience was great from receiving the order confirmation, proof to receiving the final product. The process was easy and communication was on point. We ordered table cloths and the logo came out perfect, very happy.
Reply from Totally Promotional2026-07-22
Hi Michele! Thank you for taking the time to leave a review! Glad your table cloths looked great! Hopefully we can work together in the future!
