Trace Your Past (trace.com) has a 4.5 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is excellent. 87% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 83% of negative reviews; 8 of them were added in the last 12 months. Last updated 2026-08-10.
Though the researcher was not able to definitively answer the key question, she provided much useful information that provides a basis for further research. The thoroughness was comforting. It was also extremely helpful that the researcher provided copies of all the source documents from which she reached her conclusions.
The process was communicated very well. The cost was fair considering all the family history that was found. The contact person was sensitive to the nature of the reasoning for using this service.
Thank you so much, Marylyn, for your kind words. We’re truly grateful you took the time to share your experience. It means a great deal to know that our communication was clear and that you felt supported throughout the process. We understand how personal and meaningful this journey can be, and we’re honored to have been part of it with you. Thank you again for trusting us with your family’s story. Warm Regards, Team Trace
The whole process went so smoothly. I was contacted by a case administrator, who learned more about my specific needs, and then found a researcher that specialized in eastern Canadian genealogy. The researcher did a ton of work, finding one and possibly two generations back, and names of significant places in the lives of my ancestors. The information was presented to me in a very detailed and easy to follow format, with a summary that included next steps for digging deeper. It was beyond my expectations. I highly recommend Trace to help one turn a family tree dead end into a new road of discovery!
Thank you so much for your thoughtful review! We’re delighted to hear that your experience with Trace was smooth from start to finish. Our case administrators (in-house professional genealogists) take great care in learning about each client’s goals and coordinating with members of our research team who specialize in the relevant regions, so we’re especially glad our Canadian genealogy specialist was able to help move your research forward. It’s wonderful to know the report was clear, detailed, and included helpful next steps for continuing your search. One of the most rewarding parts of our work is helping clients turn those frustrating “dead ends” into new paths of discovery. Thank you again for trusting Trace with your family history and for recommending us to others. We wish you the very best as you continue exploring your ancestors’ stories!
First, I was unable to immediately take the course after first paying for it. My opportunity to eventually take it we not time limited! It was more than a year later that I was able to complete the instruction. Second, the DNA Academy, Genetic Genealogy course was thorough, well explained and readily understandable. I want to take it again as a refresher because it is so valuable! I highly recommend it.
Mary, thank you so much for this wonderful review! We’re especially glad to hear that the flexibility of the course allowed you to return and complete it when the timing was right for you. Flexible learning is something we truly value for our students. It’s also incredibly rewarding to know that you found the DNA Academy: Genetic Genealogy course thorough, clear, and valuable enough to want to revisit as a refresher. Your recommendation means a great deal to us, and we’re honored to be part of your genetic genealogy journey. We look forward to supporting you anytime you decide to dive back in or to take one of our other genealogy class (Researching Your Immigrant Ancestors is a learner favorite).
Thorough report which went above and beyond what I had hoped for.
Sharon, We’re truly grateful for your kind words and thrilled to hear that the report went above and beyond what you hoped for. It was our pleasure to research your family’s history, and we’re honored that you trusted the Trace team with such meaningful work. If you ever need additional research or have new questions arise, we’re always here and happy to help. Warm Regards, Team Trace
This course allowed me to continue at my own pace and learn a lot of really cool information about DNA genetic genealogy. It has been really helpful as a former family history student to refresh my memory as well as gain new knowledge about how DNA has changed the field of genealogy and family history.
We’re thrilled to hear that the DNA Academy course was both flexible and informative for you. It’s wonderful to know it helped you revisit what you learned as a family history student while also expanding your understanding of how DNA is transforming the field of genealogy. Our goal is to empower learners at every stage, and we’re so glad the course supported your journey at your own pace. We hope you’ll join us for some of our other highly rated genealogy learning courses as you continue exploring this fascinating field. Thank you again for learning with us! Warm regards, Team Trace
Great to work with. Have hired more than once and highly recommend.
Shea, We truly appreciate the opportunity to work with you on multiple projects, and we’re delighted to hear that you’ve had consistently positive experiences. Your recommendation means a great deal to our team. We look forward to supporting your future research and helping you uncover even more of your family’s story. Warmest Regards, Team Trace
Their thorough research of topics and people.
Personal contact at the beginning was fundamental, as the experienced customer contact patiently and clearly answered all questions, no easy task as I had little experience in geneaology research. Telephone meetings were always puntual as scheduled and effective. The online portal was an easy to use tool throughout the project. The overall project addressed all agreed upon topics and was punctually delivered. I thought the translations of foreign language records could have been more complete. And a small minority of the records may have been scanned in too low resolution for my satisfaction, but most salient points were legible. And there were a few consecutive months with no updates that started to make me nervous nothing at all would be revealed, a possibility alluded to in the precontractual documents, but fortunately all worked out well at the end.
Hello Gerald, We’re delighted to hear that your first project with a professional researcher left you feeling satisfied, and we truly appreciated the opportunity to guide you through the process. It’s wonderful to know that our communication, scheduled calls, and project portal helped make the journey smooth and clear. Thank you again for choosing Team Trace. We’re grateful for your trust and glad the project delivered the results you were hoping for. Warm regards, Team Trace
Well written and researched report. Considerable expertise with sources, especially Irish Americans.
MIchael, thank you so much for your wonderful review! We are thrilled to hear that you were pleased with the quality and depth of your report. Our team takes great pride in providing well-researched, thoughtfully written work, and it’s especially rewarding to know our expertise with Irish American sources made a difference in your project. It was truly a pleasure to assist you in uncovering your family’s story. If you ever need further research or have new discoveries you'd like to explore, we would be honored to help!
I am thrilled with the accuracy and depth of the research. It was wonderful knowing an expert, experienced researcher was on the case. Highly recommend.
Maureen, thank you so much for your kind words and thoughtful review! We are delighted to hear that you were thrilled with the accuracy and depth of the research. Our team is dedicated to providing thorough, expert-driven work, and it’s wonderful to know that our experience made a difference for you. It was truly a pleasure assisting you with your family history journey. Thank you again for your recommendation — we would be honored to work with you again in the future!
I did like the course and found it very helpful. I flew through the material as I found it helpful and engaging. The company on the other hand is what is throwing me off. They are very unresponsive in every way possible. I’m really disappointed in that so much that I don’t think I’ll do other courses here.
Ronelle, thank you for your review and for sharing that you found the DNA Academy course helpful and engaging — we’re truly glad it resonated with you. We’re very sorry to hear about your disappointment regarding responsiveness. We want to clarify that course certificates are typically issued on the Monday following a course’s completion and can take up to a week to prepare. In your case, we received your email on a Friday afternoon, just one day after you completed the course. Understanding that you needed your certificate urgently, a team member came in on Saturday to prepare and send it to you — just two days after completion. We always strive to support our learners in a timely and thoughtful way, and we regret that this experience gave a different impression. Your feedback is invaluable, and we’ll continue to improve how we communicate these timelines up front to avoid future misunderstandings. Thank you again for your thoughtful comments, and we wish you the best in your continued genealogy education journey.
I paid this company $2100 to obtain some documents so I could move forward with getting my dual citizenship. It has been over 4 years of lies and scam and to date I still have not received any documentation or a report that I contracted with thm. It is beyond me how this site has 4.5 stars
The process of asking for help and responding to the researchers was easy. They were respectful and helpful when they asked questions about my goal. I received regular updates, even just to tell me the research was ongoing. The final report was easy to read and gave me directions about the next step.
Hello Kathleen, Thank you so much for your kind words! We’re thrilled to hear that you were pleased with our research services. It was a pleasure working with you, and we look forward to the opportunity to assist you again in the future. Warm regards, Team Trace
The Trace DNA course was very comprehensive and a great learning experience. It teaches you what DNA is all about, basic principles, and more advanced ideas and ways to analyze your DNA matches. I would recommend this course to anyone who wants to learn more about DNA and the ways that it can benefit your research and help you to break down brick walls.
Hello Angela, Thank you for sharing such a glowing review of the DNA Academy! We’re delighted to hear that you found it comprehensive, informative, and easy to follow. It’s wonderful to know that the course provided valuable insights into DNA analysis and helped enhance your research skills. Your recommendation means a lot to us, and we’re thrilled that you feel the course is beneficial for breaking through those tough genealogy “brick walls.” Thank you again for your thoughtful feedback, and happy researching! Warm regards, Team Trace
I'm writing review to share that I had a really great experience with Trace. Great and clear communication, information was also very good.
I found the class to be informative and thorough. Lots of great resources and hints to helping locate immigration ancestors. I can't wait to start using what I learned to find some of my own ancestors!
Deb, Thank you for taking our Immigration & Naturalization course and for the nice review. We hope the lessons learned during the course allow you to further your genealogy research beyond the borders of the United States and learn more about your ancestry. Warm Regards, Team Trace
I have now taken three courses offered by Trace, and each one has been extremely educational. The immigration course was very in depth, and I loved how information was broken out in various ways, such as by nationality, by time frame, by religious group, etc. I have learned so much by taking these courses, and I look forward to more courses from Trace!
EW, Thank you for your fantastic five-star review! We're thrilled to know that you are finding our genealogy courses both educational and enjoyable. Your enthusiasm is incredibly motivating for us. We're excited to let you know that we are developing several new courses, so please stay tuned for future updates. We look forward to continuing to support your journey in uncovering your family history!
My Experience was 5 Star! Trace's Researcher did an Excellent Job and Despite the COVET Epidemic, he did a Timely & Through Job in Researching my Ancestry.
Dear Clyde, We sincerely appreciate you taking the time to share your feedback with us. Your kind words mean a great deal to us, and we are thrilled to hear that you were satisfied with the outcome of your genealogy research project. Your experience is a testament to the passion and dedication we put into our work. Warm regards, Team Trace
This course was very informative and detailed. The different sections was very helpful. I was able to learn some new techniques that I had not tried before.
Thank you for leaving a review. We are so happy to hear that you enjoyed the course. We hope to see you enrolled in the new courses that are planned for release in 2024. Team Trace
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