Transfer Express (transferexpress.com) has a 4.1 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is good. 78% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, gorgeous true colors, and impressively fast shipping services that consistently arrive early or on time. People also find the customer support team exceptionally knowledgeable, friendly, and extremely helpful when guiding them patiently through complex design questions and custom orders.
However, some people mentioned issues regarding unexpected white outlines appearing on certain custom prints and occasional frustrating shipping delays. A few consumers experienced notable difficulties with customer support resolution, unhelpful responses from staff, and overall order handling consistency during busy periods.
Auto-generated from all reviews of this business. For reference only.
Order arrived and every sheet had stray ink on several images. Contacted customer service. No call back. Filled out their contact form, called, and emailed the next day. Finally spoke with Megan who had to constantly put me on hold because she did not have a clue. 45 minutes later they checked with art dept and found it was indeed THEIR error yet nothing they would do to get me new transfers now that it's Friday afternoon. Asked for a credit and no one has authority do do anything. Never could get a call back or response to emails. Only "your resolution has been updated" automated email. Finally get an email response from Maria who very obviously had no clue and had not read any of the communication and could not have cared less. Very frustrating and disappointing to see what has happened to a company that used to be incredible
Reply from Transfer Express2026-03-09
We’re sorry to hear about your experience. This is not the level of product quality or service we aim to deliver.
Our Customer Service leadership team is currently reviewing what happened and will be following up. Thank you for bringing this to our attention.
We received amazing step by step instructions over the phone to help us clean up our designs.
We got the package delivered 2 days early over the holiday weekend.
Our design looks great on the transfer. The colors are true and the lines are crisp. I was worried about the clear border but it is basically invisible. The transfers apply very easily just as described in the instructions.
Really please with this order!
Reply from Transfer Express2025-12-01
Thank you so much for sharing this! We’re thrilled to hear the instructions were helpful, your order arrived early, and the transfers turned out exactly how you hoped. We love knowing the colors, clarity, and application all met your expectations. Enjoy your finished pieces — we’re so glad you’re pleased with your order!
