Transfer Express (transferexpress.com) has a 4.1 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is good. 78% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, gorgeous true colors, and impressively fast shipping services that consistently arrive early or on time. People also find the customer support team exceptionally knowledgeable, friendly, and extremely helpful when guiding them patiently through complex design questions and custom orders.
However, some people mentioned issues regarding unexpected white outlines appearing on certain custom prints and occasional frustrating shipping delays. A few consumers experienced notable difficulties with customer support resolution, unhelpful responses from staff, and overall order handling consistency during busy periods.
Auto-generated from all reviews of this business. For reference only.
Poor quality products, expensive prices, and policies that are NOT customer friendly
Poor quality products, expensive prices, and polices that are NOT very customer friendly...very disappointed!! To any new business, STAY AWAY from this company!!
Reply from Transfer Express2026-05-07
We’re sorry to hear your experience left you disappointed. That is never what we want for any customer, especially business owners who rely on TXP for quality products and support.
Please reach out to us: https://www.transferexpress.com/contact-us with your order details so our team can review your product and policy concerns and see how we can help.
Thank you for sharing your feedback. We take it seriously.
Great product offerings and nice website to order. Whenever I’ve had a question or concern they have always been very helpful.
Orders have always arrived on time and if I’ve ever had a damaged order it’s been replaced fast.
My only drawback is they seem to have issues with UCM application instructions. I was having issues with the hot peel. After 2 orders coming in like this I called to see if I need to do something different (assuming it’s an issue on my side). I was told an internal memo went out saying it should be cold peel now. No emails to the consumers. Just internal. A little frustrating to find out this way.
I’d prefer the company be open about this and not try to hide it and only tell customers when they call with problems.
Reply from Transfer Express2026-05-07
Thank you for your feedback. We’re glad to hear your overall experience with TXP has been positive.
We understand how frustrating it can be when product guidance is unclear or changes are not easy to find. We’re sharing this with our team so we can continue improving the customer experience.
We appreciate you taking the time to let us know.
Super easy ordering process, super easy pricing, quick ship, good product.
Reply from Transfer Express2026-05-07
Thank you for your feedback.
We’re glad to hear the ordering process, pricing, shipping, and product quality have all been positive for you.
We appreciate your business and support.
I can always count on a great product made exactly as I ordered.
Reply from Transfer Express2026-05-19
It’s great to hear you can count on us, that kind of consistency is exactly what we aim for. Knowing your orders arrive exactly as expected makes all the difference, especially when you’re relying on them for your own customers. We’re glad we’ve been able to be a dependable part of your process.
Thanks for continuing to trust us with your work, Brian!
Ashley made my experience less stressful when I needed help figuring out the size DTF I needed.
Reply from Transfer Express2026-05-19
Thank you so much for sharing this, we’re really glad Ashley was able to step in and make that easier for you. Figuring out sizing, especially with DTF, can be one of those things that causes unnecessary stress when you’re just trying to get the job done, so it’s great to hear you felt supported in that moment. We’ll be sure to pass your kind words along. Appreciate you sharing your experience with us!
Appreciate the quick shipping and the design program.
Reply from Transfer Express2026-05-19
Thank you for the kind words, we’re happy to hear both the speed and the design side stood out. Having quick turnaround paired with tools that actually help simplify the process is something we’re always working to improve, so it’s great to know it’s making an impact for you. We’re very grateful you took the time to share this!
Very easy to work with and the designs are awesome.
Reply from Transfer Express2026-05-19
Glad to hear the process has been easy on your end, that’s always a win! We put a lot into making both the ordering experience and the finished designs as smooth as possible, so it’s great to know that’s coming through.
Appreciate you taking a moment to share this, thank you so much!
I have ordered a lot of transfers and they work well. Had one issue with one order and they took care of it
Reply from Transfer Express2026-05-07
Thank you for your feedback. We’re glad to hear your transfers have worked well and that our team was able to help when an issue came up.
We appreciate your continued business and support.
I appreciate the quick turnaround and the quality work; I have not had to return or complain about any of the prints I received
Reply from Transfer Express2026-05-19
Reliability like that is exactly what we strive for, so it’s great to hear it’s been your experience! Knowing you haven’t had to deal with returns or issues says a lot, and we’re glad the quality and turnaround have both been hitting the mark for you.
Thanks so much for trusting us with your orders, and for taking the time to share your experience here!
Orders are processed quickly and accurately. If I need assistance and call TE, I always get a helpful, friendly advisor for my projects.
Reply from Transfer Express2026-05-19
That means a lot, Thank you! And so good to hear that you've worked with us on multiple projects. Being able to place an order and trust that it’s going to come through quickly and accurately makes a huge difference, so we’re glad that’s been your experience. And we’ll be sure to pass along the kind words to the team, those one-on-one interactions matter.
Appreciate you taking the time to share this!
I had an issue with my final prints. Immediately I called Transfer Express and spoke with Brandon. He looked into the issue apologized and resolved the matter for me quickly. As a result, I'm looking forward to future projects with Transfer Express.
Reply from Transfer Express2026-05-07
Thank you for sharing your experience. We’re sorry there was an issue with your final prints, but we’re glad Brandon was able to help resolve it quickly.
We appreciate your trust in Transfer Express and look forward to supporting your future projects.
My experience with Transfer Express has been AMAZING
My experience with Transfer Express has always been excellent. I've been a customer for over 5 years. The design application on the site is very easy to use, whether designing from their usable artwork/fonts, or importing my custom logos & designs. The finished products are ready to press after a quick cut to separate the images on the sheets. The turnaround time is super-fast, and I live close by, so I pick my prints up.
Reply from Transfer Express2026-05-19
We can’t thank you enough for this, reading your experience like this truly means a lot to our entire team! Hearing that you’ve been with us for over five years and continue to trust us with your work is something we never take for granted. The way you described your process, from designing directly on the site or bringing in your own artwork, all the way through to pressing, perfectly captures what we aim to support every day. Knowing it’s working seamlessly for you is incredibly rewarding to hear.
It’s also great to hear that turnaround time and pickup convenience are making a difference in your workflow, that kind of reliability is what we strive for consistently.
Thank you again for your continued support and for taking the time to share such a thoughtful review. It truly means more than you know!
The shipping is always on point, and I love that you all test out the print for me. I'm so happy with the service you all provide. So so helpful.
Reply from Transfer Express2026-05-19
It means a lot that you noticed those details, especially the test prints and consistency! We know how important it is that everything arrives ready to go, so hearing that the shipping and overall service have been dependable for you is great to see.
Thanks for the kind words and for being part of what we do.
Fast and dependable is exactly what we aim for every day, we're so glad to hear that’s what you experienced. From getting your order out quickly, to delivering something you can rely on, we’re glad it all came together the way it should.
Thanks for choosing Transfer Express, we truly appreciate it!
Customer service was very helpful getting the files setup correctly.
Reply from Transfer Express2026-05-19
Getting artwork set up right is such an important step, so we’re really glad our team was able to help make that part easier for you. A smooth setup from the start makes everything else fall into place, and it’s great to know you felt supported through that.
Thank you so much for taking the time to share your feedback!
Poor quality control.
Too difficult to process tax exempt certificate
Reply from Transfer Express2026-05-07
We’re sorry to hear about your experience. Quality and customer support are important to us, and we understand how frustrating it can be when a process feels harder than it should.
Please reach out to us at https://www.transferexpress.com/contact-us with your order details and tax-exempt certificate concern so our team can review what happened and see how we can help.
Thank you for your feedback. We take it seriously.
Thank you for taking the time to share your feedback. We’re thrilled to hear that everything about your experience was awesome and truly appreciate your support. It means a lot to our team.
For the second time I placed an order and it has taken over a week to receive my product. The shipping I am paying for is not stated that it will take longer than 2 days. And if the production is high volume maybe mention it to your customer so that they can plan accordingly. After calling I was listen to but then dismissed. My orders are now late, it's my reputation on the line and all I got from customer service was "I understand and we are sorry". I wouldn't mind the product taking longer if the expection was set. For so long your company has been quick and efficiant, until lately.
Reply from Transfer Express2026-04-27
Thank you for bringing this to our attention. We’re very sorry for the delay and for the lack of clear communication around timing and shipping expectations. We understand how important turnaround time is to your business, and we regret that this experience fell short of what you’ve come to expect from us. Our customer service team is looking into this and will be reaching out to you directly. We appreciate your feedback and the opportunity to address this.
They staff is great. I am not good at designing things and the staff is very good at helping me design what I need. They are very patient and always helping find the best type of transfer that will work best for me and to save me money.
Reply from Transfer Express2026-04-27
Thank you for sharing your experience. We’re glad to hear our team has been such a helpful partner for you. Designing can be challenging, and we’re proud of our staff for taking the time to guide you with patience, offer clear recommendations, and help you choose the best transfer options while keeping cost in mind. We truly appreciate your trust and look forward to continuing to support you.
