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Written by the business, not verified by us.Transfer Express (transferexpress.com) has a 4.1 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is good. 78% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, gorgeous true colors, and impressively fast shipping services that consistently arrive early or on time. People also find the customer support team exceptionally knowledgeable, friendly, and extremely helpful when guiding them patiently through complex design questions and custom orders. However, some people mentioned issues regarding unexpected white outlines appearing on certain custom prints and occasional frustrating shipping delays. A few consumers experienced notable difficulties with customer support resolution, unhelpful responses from staff, and overall order handling consistency during busy periods.
Auto-generated from all reviews of this business. For reference only.Customer service was very good & most helpful.
Thank you for your feedback. We’re glad to hear that our customer service was very helpful, and we appreciate you taking the time to share your experience with us.
Delivery is always fast and I've not run across a better customer service line anywhere! Every person I have dealt with over the last 5 years has been amazing!
Thank you for the wonderful feedback. We’re thrilled to hear that delivery has consistently been fast and that your experiences with our customer service team over the past five years have been so positive. Knowing that every interaction has made a difference truly means a lot to us. We appreciate your continued trust and look forward to supporting you for many years to come.
Easy ordering, fast shipping and super friendly staff
Thank you for taking the time to share your experience. We’re glad to hear that ordering was easy, shipping was quick, and our team made a friendly impression. We truly appreciate your feedback and your business.
Quick and reliable service. Transfers are always great quality.
Thank you for your feedback. We’re glad to hear you find our service quick and reliable, and that the transfers consistently meet your quality expectations. We truly appreciate your business and support.
Came out exactly how I submitted, looking forward to doing more!!
Thank you for sharing your experience. We’re happy to hear everything turned out exactly as you submitted it, and we truly appreciate your enthusiasm. We look forward to working with you again on future projects.
I like getting the work in a timely manner.
Thank you for sharing your feedback with us. We’re glad to hear that you appreciate the quality of our work and the timely delivery. At the same time, we’re sorry to learn that parts of your design have occasionally fallen off the sheets. That’s certainly not the experience we want you to have. Your feedback is important, and we encourage you to reach out to our team so we can review the specifics and help identify a solution moving forward. We appreciate your honesty and the opportunity to continue improving.
The website is very interactive, it was my first time using the sight. The prompts let me know that the DPI wasn’t high enough to have a quality print! Really appreciate the help and didn’t need to go to customer service. It was available but the website was very helpful
Thank you for sharing your experience with us. We’re glad to hear that you found the website interactive and easy to use, especially for your first visit. It’s great to know the prompts helped flag the DPI issue early so you could ensure a quality print without needing to reach out to customer service. We appreciate you taking the time to share this feedback and are happy the site provided the guidance you needed.
Best site to order from for your business!
Thank you for the kind words. We’re honored to be a trusted resource for your business and truly appreciate you taking the time to share your experience.
I paid for expedited shipping and they still haven’t even shipped my order. No estimated time of arrival given. 
Hi Consumer Scott, we’re really sorry for your frustration. We would like to help figure out the situation with your order. We were not able to locate your account based on the information in this review. There could be an unanswered question about your order that we’d be happy to look into. Please contact our Customer Service team at 800‑622‑2280 so we can review the rush charge, production status, and shipping details with you directly and work toward a resolution.
A positive experience. Wonderful discount for a first time user! I'm so excited to get started!
Thanks so much for the great review! We’re thrilled you had a positive first experience and could take advantage of the new customer discount. We can’t wait to see what you create. Welcome to the Transfer Express family! 🎉
BUYER BEWARE - I have been working with this company for years. We received numbers from them that simply did not work. They started to come off after 2 washes - even with them being gently handled. I reached out to customer service where I explained what had happened, but I could tell they did not want to resolve the issue. I was met with question after question where they were trying to put the fault on us and the application process. For context, we used another vinyl from them on the front and applied it according to the directions and it has stayed on in perfect condition. Today, after months of fighting with them, they informed me nothing can be done as it is outside the 30 day window. I had stated from DAY 1 I wanted to send the vinyl I did not use back and would like some compensation as if the vinyl is bad the entire item is bad. Now they are shoving us under the rug. I wish I could upload photos for you to see, some of the numbers are completely falling off.
We’re very sorry to hear about your experience and understand how frustrating this situation must be, especially given your long history with us. This is certainly not the outcome we want for any of our customers. We appreciate you sharing the detailed context around the application and the comparison to other materials used. Your concerns were never intended to be dismissed, and we regret that this is how the experience felt. We would sincerely appreciate the opportunity to review this further and see if there is a way we can help. Please reach out to us directly at 800.622.2280 and reference this Trustpilot review so we can look into the matter more closely. Thank you for bringing this to our attention
Transfer Express is my go to for years now for my printing purposes. They help me along the way if my artwork files have issues and the price and shipping options are ideal for my business.
Thanks so much for sticking with us over the years! We're so glad our team, pricing, and shipping options continue to support your business. We're always happy to help with artwork along the way 😊 Thanks for choosing Transfer Express!
I recently bought an apparel enhancement business that has been using Transfer Express for years. However, 2 of my first 3 orders of Ultracolor Max images have been a disaster, with the film not peeling off the images and the images not adhering to the fabrics. I did open a support ticket but have not had a resolution and am not able to fulfill the order I was working on. I am out both the artwork and the garments and am hesitant to try the product ever again. So disappointing.
We’re really sorry to hear about your experience Stephanie. That’s incredibly frustrating, especially when you’re trying to fulfill orders for your customers. We weren’t able to locate your account based on the review, but we have passed along the details you shared to our team. Please reach out directly to our Customer Service team so we can look into what’s going on and help work toward a resolution. We’d really like the chance to make this right and support you moving forward.
Extremely happy with quality of the screen print transfers and will be using them again soon!
Thank you for the feedback, Kevin!
Thank you for the 5-star feedback! We’re thrilled to hear you had a great experience and truly appreciate your support!
I am completely impressed with how well these Goof Proof single color transfers pressed! Five seconds and hot peel...what could be easier? Production speed was a dream plus coverage is great too! These were white transfers pressed on a black, 50/50 Jerzees blank. The design is opaque, flexible, and has the look and feel of traditional screen-print. All this without the cost of a press, the hassle of burning screens, and the headache of hours spent manually printing. Goof Proof is a lifesaver!
Thank you for the amazing feedback! We’re thrilled to hear how well your Goof Proof transfers performed—from the quick press and hot peel to the great coverage and screen-print feel. It’s awesome to know they’ve helped speed up your production and simplify the process. We truly appreciate your support!
Thank you for your feedback! We’re glad to hear you experienced fast service—we appreciate your support!
Customer service was great ! walked me through how to design .
Thank you for your feedback! We’re glad to hear our customer service team was able to guide you through the design process and make it a great experience.
Thank you for the kind words! We’re glad to hear our team was super helpful—we truly appreciate your support!
Received Transfers and they had printed the wrong transfer Type. Not the best experience for the first order
We’re sorry to hear about your experience. This is not the level of product quality or service we aim to deliver. Our Customer Service team would like to help. Our request for more information was not returned, please reach out to us at the contact provided and we will work to resolve this for you.
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