Transfer Express (transferexpress.com) has a 4.1 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is good. 78% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, gorgeous true colors, and impressively fast shipping services that consistently arrive early or on time. People also find the customer support team exceptionally knowledgeable, friendly, and extremely helpful when guiding them patiently through complex design questions and custom orders.
However, some people mentioned issues regarding unexpected white outlines appearing on certain custom prints and occasional frustrating shipping delays. A few consumers experienced notable difficulties with customer support resolution, unhelpful responses from staff, and overall order handling consistency during busy periods.
Auto-generated from all reviews of this business. For reference only.
Thank you so much for the 5-star review, Willie! We truly appreciate you taking the time to share your experience.
Providing helpful, responsive customer service is something our team takes great pride in, so it's wonderful to hear that our Customer Service Reps made a positive impression. We'll be sure to pass along your kind words to the team.
Thank you for choosing us and for your support, we look forward to serving you again in the future!
Easy ordering online and especially reorders. Customer service is always very helpful with any questions.
Reply from Transfer Express2026-06-01
Thank you so much Gisele for the great review! So glad to hear our CS team has been helpful and always available to answer your questions. Your support means a lot to us. Happy pressing!
Thank you for the fantastic review! Hearing "great quality" and "fast shipping" in the same sentence is exactly what we strive for. We appreciate you taking the time to share your experience and are grateful for the opportunity to work together. We truly appreciate your support and look forward to helping with your next project!
It was easy to select the appropriate type of product for my project. Pricing was upfront and easy to calculate.
Reply from Transfer Express2026-05-28
Thank you for your thoughtful feedback! We’re delighted that our platform made it easy to find the right product and provided clear, upfront pricing. Creating a seamless experience for our customers is always our goal. Thanks again for your support, we appreciate your business!
Transfer Express used to be great, however recently they have declined! My last couple of orders I've ruined several garments following their directions, my last order had smudges on the print, and letters gaming off the carrier as I unrolled my transfers out of the box! Trying to get replacements has been a joke
Reply from Transfer Express2026-05-28
Thank you for bringing this to our attention, Sarah. We’re very sorry to hear about your recent experiences and the issues you encountered. We understand how frustrating it must be to deal with any difficulties during any order/print process, and we sincerely apologize for any inconvenience.
Our team will be reaching out to you directly to better understand what happened, help troubleshoot the issues you described, and review potential replacement options needed. We appreciate the opportunity to help fix any issues, and thank you again for your honest feedback.
Great product fast arrival very enjoyable experience
Reply from Transfer Express2026-05-28
Thank you so much for your kind words, Robert! We’re delighted to hear that you had such an enjoyable experience and that your order arrived quickly. We truly appreciate your support and look forward to serving you again!
Overall bad quality control and customer service. I would know, I used to work at their parent company. Profits or people & quality
Reply from Transfer Express2026-06-03
Hi Darrin, thank you for sharing your feedback. We’re sorry to hear this was your experience.
We take product quality and customer service seriously, and feedback like this is important for our team to review. Since your review does not include specific order details, we’d welcome the opportunity to learn more and look into your concerns directly.
Please reach out to our Resolution Center https://www.transferexpress.com/resolution-center so we can better understand what happened. Thanks again!
You have great people that do great work. They have always been top notch. You are the very best!!!
Robell McMiller
Reply from Transfer Express2026-05-28
Thank you so much for your amazing feedback, Robell! “The best of the best” truly means a lot to our entire team. We’re proud to have such dedicated people delivering great work, and we appreciate your continued trust in us! Thank you for your continued support, and we look forward to working with you again!
Kayla - Customer Rep - was outstanding in helping me through a difficult process, even though I have been doing this going on three decades. However, I am upset that the print process for full color, which is normally one day, and I should have had for the 3 day weekend, I won't get until next week. Priority should be given for high $ orders. Thx. John Villescas
Reply from Transfer Express2026-05-22
Thank you for taking the time to share this, we truly appreciate you. We’re really glad to hear Kayla made such a positive impact and helped guide you through a challenging process; we’ll be sure to pass that along to her. At the same time, we’re very sorry to hear about the delay you experienced with the full-color print timing. We understand how important turnaround expectations are, especially when you’re planning around a specific timeframe.
We appreciate you bringing this to our attention, and a member of our team will be reaching out to you directly to connect and better understand the situation and discuss the concerns you mentioned. Thank you again for your feedback, it helps us continue improving the overall experience.
The staff were professional at all times. They didn’t Russ me off the phone, they took their time to explain how to make my design better. I was walked step by steps. All the associates who assisted me had excellent knowledge and communication. Especially Sandy
Reply from Transfer Express2026-05-19
Thank you so much, Makisha! We’re thrilled to hear our team took the time to walk you through everything step by step and help improve your design. We’ll be sure to pass along your kind words, especially to Sandy 😊 We truly appreciate your support!
I don’t have to image screens anymore.
That makes TE worth it.
I am a one man shop and my son helps when he can.
TE is worth it. You save a ton of labor for sure.
I sold everything in my shop except my hot tronix heat press.
I have customers across the country by word of mouth only. TE was a great decision for us.
Thanks TE !!
Reply from Transfer Express2026-05-19
Thank you so much for sharing this! We love hearing how Transfer Express is helping your shop run more efficiently. It’s awesome that you’ve been able to simplify your process and save on labor. Sounds like you’ve built something really special. Especially as a small team. We truly appreciate your support and are glad to be part of your success! 🙌
Quality product and delivered in a very timely manor.
Reply from Transfer Express2026-05-19
Thank you for the 5 stars! ⭐ We’re glad you’re happy with the quality and quick delivery of our Express Names and stock numbers. Appreciate your support. Happy pressing!
Great quality transfers! Transfer Express is my go-to shop for transfers. They are great to deal with. Can't wait to run this order. This will be my first time running Ultra-Color Pro. Super stoked, and after receiving the order, the transfers look amazing. My client will be super happy! Thank you TXP team!
Reply from Transfer Express2026-05-14
Thank you so much! We love hearing that we’re your go-to We’re excited for you to try UltraColor Pro. It’s awesome to hear the transfers are looking great already. We hope your client loves the final results just as much!
Issues with UltraColor Max not pressing correctly to a simple cotton t-shirt despite following the given directions.
Reply from Transfer Express2026-05-13
Sorry to hear you’re having trouble. We know how frustrating that can be, especially when you’re following the instructions. There could be a few factors impacting the press results, and we’d really like to help troubleshoot with you. Please reach out to our Customer Service team or use our Resolution Center on your Dealer Dashboard online so we can take a closer look and get you back on track!
I usually do not have this issue with all the times I have ordered but out of my order this time, I have 4 defected sheets out of the 144. They were angled on the sheet and had one that was missing the ink in some spots. NOT usually the case in my experience.
Reply from Transfer Express2026-05-13
Thanks for your continued trust, we really appreciate it! We’re sorry to hear a few sheets didn’t meet our usual quality standards, as that’s definitely not the experience we want for you. If you haven’t already, please reach out to our Customer Service team so we can take a closer look and make this right.
Customer service was fantastic. They warned me about the small details in my some of the logos on the sheet. The little logos were a test just to see the tolererance, so those look about how I thought they would.
That said, the puff transfers do have a clear outline on them (even on the larger graphics) that I didn't expect that gives a cheap feel to them. Because of that I'm not able to use them for my project and will have to throw them away.
Reply from Transfer Express2026-05-14
Thank you for testing us out with your project. We really appreciate you giving it a try! We’re glad our team could help along the way, but we’re sorry the puff transfers didn’t work out for what you needed. We hope you’ll give some of our other transfer options a shot in the future. They may be a better fit for your project!
I understand, under new rules, you cannot combine order in the same shipment.
When delivery in Canada (because not free), the impact is real.
Reply from Transfer Express2026-05-07
We understand your concern and appreciate you sharing this feedback. Shipping costs can have a real impact, especially for orders delivering to Canada.
While some shipping limitations are based on current order processing rules, we understand how important combined shipments can be for managing costs. We’ll share this feedback with our team for review.
Thank you again for taking the time to let us know.
These are the transfers I trust. This is the company I trust. If everything is not perfect, they are great to quickly resolve the issue.
Reply from Transfer Express2026-05-07
Thank you for the kind words and your trust in TXP.
We’re glad to hear our team has been able to resolve any issues quickly and support you when it matters.
We truly appreciate your business.
