Free samples
Written by the business, not verified by us.Transfer Express (transferexpress.com) has a 4.1 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is good. 78% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, gorgeous true colors, and impressively fast shipping services that consistently arrive early or on time. People also find the customer support team exceptionally knowledgeable, friendly, and extremely helpful when guiding them patiently through complex design questions and custom orders. However, some people mentioned issues regarding unexpected white outlines appearing on certain custom prints and occasional frustrating shipping delays. A few consumers experienced notable difficulties with customer support resolution, unhelpful responses from staff, and overall order handling consistency during busy periods.
Auto-generated from all reviews of this business. For reference only.Thanks, Michael! We love hearing that the design and ordering process was easy to navigate. We work hard to make creating transfers as simple and straightforward as possible, so it's great to know it helped make your experience a smooth one. Looking forward to working with you on your next project!
I placed my order, based on the number of days my transfers usually ship, only to have it held up by my artwork being questioned. I had to have these in hand a day sooner than I received them. When I called about them, I was told that they were worried that some of the smaller details would get lost when pressed and that they suggested a different way of printing them, that would require a proof that would take 1-2 days more or flood the back with a solid color. These transfers were quoted based on a 1 color screen printed transfer and they were going on several different colors of shirts, so none of the suggestions would have worked and I said print them as I had ordered them and they said okay but couldn’t guarantee good results. I said that’s fine, just get them printed because at this point I needed them in hand ASAP!
Thank you for taking the time to share your feedback. We understand how frustrating situations like this can be, especially when you're trying to keep projects moving forward. We've shared your concerns with our team so they can take a closer look and better understand your experience. A member of our team will be reaching out directly to discuss everything with you and talk through the details further. We appreciate you bringing this to our attention and giving us the opportunity to review it.
Quality and consistency have gone downhill. I printed the exact same logo for three different orders. The first transfer wouldn't stick to the carrier sheet, the second was fine, and the third cut off some letters. The fact that the same file can produce three different results says everything. On top of that, every order I've placed over the last few months has had some kind of issue. I wasn't dealing with these problems several months ago. Customer support has gotten just as bad, they take weeks to respond and even longer to resolve anything. I reached out to their "Resolution Center" when this first happened. As of today (7/21), a month and a half later they have finally closed out the resolution. Unacceptable.
Hi, We're sorry to hear that your recent experiences have left you disappointed. We value the trust our customers place in us, and it's disappointing to hear that we haven't lived up to your expectations. We'd appreciate the opportunity to learn more and look into this further. Please visit our Resolution Center at https://www.transferexpress.com/resolution-center so our team can review the situation and assist.
Thank you for the review! We're glad to hear you were happy with our turnaround time. We appreciate your business and look forward to helping with your next order.
As always, the best quality transfers make the best quality products!
Thank you for the kind words and for choosing Transfer Express! We're committed to delivering the quality you count on and are grateful to be part of your business.
What we received for $65 ($80 with tax + shipping) was scant at best. I have received better free packs from many other companies. I was expecting a whole series of samples to try with my heat press and my hat press. I received three full size samples. That's it. Plus two shirts, a tote and a mouse pad. What I received I could have put together for half the price.
Thank you for your feedback. We're sorry to hear the Success Kit didn't provide the value you were expecting. The Success Kit is designed to combine product samples, application tools, business resources, and a future-order coupon into one package to help customers grow their apparel business. If your primary goal was to test our transfer options, we also offer free sample packs that include a variety of transfer types and can be requested here: https://www.transferexpress.com/marketing-tools/free-samples/ We appreciate your honest feedback and will share it with our team as we continue to improve our products and resources.
The quality on their screen print transfers is not consistent. I needed around 200 shirts out by 4th of july and 4 different orders had faulty transfers. They are in the process of fixing an issue I had with a previous order. Their resolution time takes too long, and they offer no discounts for the inconvenience. If you ship the orders back, you pay for the shipping. And if you have over 2 garments damaged from faulty transfers, tough luck, they only cover 2!
Hi Alma, We're sorry to hear about your experience. We understand how important reliability and consistency are when you're fulfilling customer orders on a deadline, and we regret the frustration this situation has caused. We appreciate that you're already working with our team on a resolution. Your feedback regarding product consistency and the resolution process is valuable, and we'll be sure to share it with the appropriate teams as we continue working to improve the customer experience. If there are any additional concerns you'd like us to review, please visit our Resolution Center at https://www.transferexpress.com/resolution-center.
Thank you so much, Devin! We really appreciate you calling out both the speed and quality, that’s exactly what we strive for every time. It’s great to hear everything arrived quickly and met your expectations. We are looking forward to being part of your next project!
Happy with product , rec’d on date that I was told
Thank you, Jeff! We’re glad everything arrived right when you needed it and that you’re happy with the product! On-time delivery and consistent results are so important, especially when you’ve got projects moving, we appreciate you trusting us to be part of that!
I paid extra for next day air even had the day I was supposed to receive still haven't received 3 days later
Thank you for letting us know Mike, we understand how concerning delays can be, and we’d like to help get clarity on this for you. Someone from our team will be reaching out shortly to review the details and see how we can best assist you! We appreciate you taking the time to share your experience, and will be right in touch to help troubleshoot.
they always get it done and do a great job!
Bryan - Thank you for your kind words. We’re glad to hear our team consistently delivers quality work and a great experience. We appreciate your support and trust in TXP.
I ordered 180 one color transfers. I received four packs, 3 were labeled with a quantity of 50 and one was labeled with a quantity of 31. The pack labeled with 31 had 13 transfers! I'm now short 17 transfers for a job that is due tomorrow!!! This CANNOT happen.
Hi Mark - We’re very sorry to hear about this experience and understand how stressful a shortage like this can be, especially with a deadline involved. This is not the level of accuracy or service we aim to provide. We have attempted to reach out directly to discuss the situation further, but were unfortunately unable to leave a voicemail. We truly appreciate you bringing this to our attention and giving us the opportunity to make it right. If you still need any assistance or would like to connect with our team, please don’t hesitate to reach out. We’re here to help ensure your future orders go smoothly.
easy to order, arrived in good packaging even though it was raining. quality of transfer was exceptional.
Awesome, thank you so much! We’re glad to hear everything has been reliable for you, from the easy ordering to great packaging (even in the rain!). We make sure to protect those precious transfers so they make it to your door safely. We truly appreciate your support! 😊
Thank you so much for the kind feedback, we truly appreciate it! Consistency and quality are what we aim for every time, so it means a lot to hear that reflected in your experience. We’re grateful for your support, and look forward to working with you again!
Called in to get help on some defective prints but was left with nothing but crying on the phone. not only did the tech not be clear with me straight forward about being outside of the "warranty" window for prints, I was on the phone with them for over an hour just explaining everything over and over again. so now I have not only an expensive paper weight (broken hotronix heat press), but also very expensive paper.. (unusable hot split prints) Left today bawling on the phone.
Thank you for taking the time to share this, we’re really sorry to hear about your experience. We understand how important both product performance and support are in moments like that. We’ve shared your feedback with our team so they can take a closer look, and someone will be reaching out directly to connect with you, review what happened, and help troubleshoot together. We appreciate you, and look forward to connecting with you to help work through this.
They did a great job helping with my order. They also gave me samples that I wanted to look into other products. Fast turnaround on my order
Thank you for trusting us with your order. We’re glad we could help and that you enjoyed exploring additional options. We appreciate your support.
There videos with Dave is very informative and helpful so when you get your products you are ready to print. When I ran into issues, I just gave them a call and their knowledgeable staff was there to help with pressing Ultra Color Max.
Thank you for the great feedback. We’re glad the resources helped you feel prepared, and that our team could support you when you needed it.
I ordered DTF Transfer on June 2. According to the site, Fast turn around and ship same day. I paid next day shipping. And now it looks the designs arrived this Monday, June 8th. The day I need the design for. When I paid its says that I should received it on Friday. so I'm not happy.
Thank you for your feedback, we understand how important timing is, especially when you’re working toward a deadline. We’ve shared your experience with our team so they can review the details, and someone will be reaching out to connect with you directly and help walk through what happened. We appreciate you working with us and look forward to connecting to help sort through this with you.
Fast service. Great Quality. Easy upload of files. The company is trustworthy. They have been doing this for a long time. I am willing to pay a little more when I know that they stand behind their product.
Thank you for your feedback and business. We’re proud to deliver work you can rely on and truly appreciate your trust in us.
Thank you for the kind review, Carlos! We appreciate you taking the time to share your feedback. We're so glad to hear you were happy with the delivery time. Our team works hard to get orders out quickly, and it's always great to know those efforts are making a difference. Thank you for your support, we truly appreciate your business!
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