Travelex Insurance Services (travelexinsurance.com) has a 4.6 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-11.
Easy interface, quick, and reasonable rates compared to several others.
Thank you for your review on Trustpilot! Your customer experience is very important to us at Travelex and we're glad to hear you found our website easy to use. We hope you enjoy your upcoming trip - safe travels!
This was the easiest, fastest travel insurance package I have ever purchased. The process was not only quick but thorough to ensure all aspects of the trip I wished to cover was covered. I liked how additional coverage options were presented.
Thank you for your review on Trustpilot! We're happy to hear you had such a positive experience and found the process so easy but thorough. We hope you are enjoying your trip and wish you safe travels!
I feel safe and protected now that I'm leaving to Italy. Very smooth process selecting what you want and check out at the end. I have tried several before this ones the best and its Primary....
Thank you for sharing your feedback with us! We take great pleasure in your peace of mind, and we hope you are enjoying your trip. Safe travels!
Thank you for taking the time to post! We're happy to hear that your experience was good and you found the process so easy. We hope you enjoy your trip - travel safely!
Like the ease and simplicity of purchasing the insurance. The price seems reasonable and we have previously purchased. Hopefully we never have to use it, but honestly, last autumn is sure would have been nice to have it during a cruise from Boston to Quebec when I suffered retinal detachment in left eye and retinal tears in right eye. Rough lesson to learn.
Thank you for taking the time to review us! We sincerely appreciate the opportunity to help protect another trip and are glad to hear you find the process easy. We hope you are doing better after your cruise and wish you safe travels on your upcoming trip!
Very easy questions, straight forward and simple no navigate!
Thank you for taking the time to share a review! We're so glad to hear you found the process simple and straightforward. We hope you are enjoying your trip - stay safe!
The ease of legibility and plans available in categories is quite helpful when choosing an important part of the trip.
Thank you for taking the time to share a review! We're so happy to hear you found the process easy and helpful. Wishing you safe travels!
Text is well-written. You had a limited number of steps to follow. Instructions were in bold print and easy to ready.
Thank you for taking the time to post! Your customer experience is very important to us at Travelex, and we take great pride in making the process simple and easy for our customers. Safe travels!
Easy snd referred by Costco Travel that I trust.
Thank you for your review on Trustpilot! We're happy to hear that your experience was easy and positive. Wishing you safe travels!
I had an excellent experience with Travelex Insurance Services. The website was very easy to navigate, and the information provided was clear, detailed, and informative. Comparing coverage options and selecting the right plan for my trip was simple and straightforward. The entire purchase process was quick, user-friendly, and hassle-free. I highly recommend Travelex Insurance Services to anyone looking for reliable travel insurance and a smooth customer experience. TX, California
Thank you for taking the time to post and review us! We’re so happy to hear that you found the process of selecting the right plan for your trip on our website so simple and straightforward. We sincerely appreciate the trust you’ve placed in us and hope you enjoy your trip – wishing you safe travels!
Jen was beyond fantastic!! She patiently LISTENED to my situation, then carefully and completely answered my questions, never made me feel rushed, gave me time to input changes on the online form and generally lowered my stress level to zero from previous 1000. By the way, after our conversation, I stayed on the line to enter the robot's two questions. When I entered a "5" it didn't move on to the second question, then responded that my input was invalid. Huh? It may be since this was a landline and robot only communicates w/digital realm2026.
Thank you for taking the time to post! We’re so happy to hear that your experience was so positive and that you got answers to your questions. We will pass along your praise to the representative that helped you. We take great pleasure in your peace of mind - safe travels!
Thank you for sharing your feedback with us! We’re glad to hear that you found our website easy to use and that you were able to choose the right coverage for your trip. Safe travels and thank you for choosing Travelex Insurance!
I was so nervous about getting the right insurance for a trip out of the country. I have used Travelex for previous trips and trust the company. This will take some stress out of the travel.
Thank you for taking the time to post! Your customer experience is very important to us at Travelex. We’re happy to hear we can help take some stress out of your travel experience - wishing you a safe trip!
Clear information on the policy I was choosing and what it covered. Price was better than other companies.
Thank you for taking the time to post and review us! We take great pride in making the process of choosing a policy clear and simple for our customers. We hope you enjoy your trip!
Thank you for taking the time to post and review us. We’re so happy to hear you're a customer and like our service! Wishing you safe travels and thank you for choosing Travelex insurance!
Thank you for sharing your feedback with us! We’re glad to hear that you found our website easy to use and that the upgrade options helped you choose the right coverage for your trip. Safe travels and thank you for choosing Travelex Insurance!
Getting this valuable coverage in place is easy and provides me and my family peace of mind knowing that if something comes up during or ahead of our travels, we are protected.
Thank you for reaching out to us! We’re so happy to hear you had travel insurance for yourself and your travel investment. Wishing you safe travels and thank you for choosing Travelex Insurance.
Thank you for taking the time to post and review us. Your customer experience is very important to us at Travelex Insurance Services!
I submitted all the information for reimbursement and they claim they want more. The cruise ship could not stop at an island due to bad weather. Because of that I could not take the flight I booked to leave the island. I sent them the letter from the captain of the ship and the receipt for the airfare. Travelex claimed that was not good enough. What a scam!
Thank you for reaching out to Travelex Insurance Services ("Travelex"). Your customer experience is very important to us! Zurich American Insurance Company is the underwriter and Zurich Travel Claims Administration (“Zurich”) is the claim administrator for the policy you purchased. Travelex does not make claim determinations. It is important to remember that insurance is highly regulated for any claim. For claim questions and to determine what if any additional documentation may be required for your claim, please contact Zurich at 800-501-4781, Monday - Friday: 7:00 am-7:00pm CT, or by email at [email protected].
Where was the additional medical expense which I previously had last year? I could not find Medical upgrade on policy.
Thank you for taking the time to post! The Advantage plan you purchased does not offer the medical expense upgrade. For questions please reach our Customer Solutions Department, by calling 1-800-819-9004, Monday-Friday: 8:00 a.m. - 7:00 p.m., CT and refer to your Confirmation number.
102 reviews matching