The Travel Nanny (travelnanny.com) has a 5.0 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Public & Local Services and its reputation is excellent. Praise is nearly unanimous, with 100% rating it 4 stars or higher; 59 of them were added in the last 12 months. Last updated 2026-08-10.
Our experience with Travel Nanny was nothing short of amazing.
From the very beginning, the team was professional, friendly, and incredibly supportive. Before we even arrived in Japan, we had the opportunity to meet our nanny, Mikiko, over Zoom. That simple meeting made such a difference—it gave us peace of mind, allowed us to get to know her, and meant that when we met in person, it already felt familiar.
Mikiko was absolutely wonderful with our two daughters, our 6-month-old and our 3-year-old. She was warm, caring, patient, and attentive, and both girls were so comfortable with her. She adapted so naturally to their different ages and needs, and it was such a relief knowing they were in such capable and loving hands.
Having a trusted nanny while travelling made our trip so much more enjoyable. We were able to experience activities together as a family while also having extra support when we needed it. One of the highlights was that my husband and I were able to enjoy a date night together, just the two of us, knowing our girls were safe, happy, and being cared for by someone we completely trusted. As parents, that peace of mind is priceless.
A huge thank you to Mikiko and the entire Travel Nanny team for making the whole experience so seamless. We highly recommend Travel Nanny to any family travelling with young children and wouldn't hesitate to use their services again on our next adventure!
From the Al-Mallou Family
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KJ · 1 review · Experienced 2026-07-15 ·
★★★★★
Wonderful to work with!
From the beginning consultation and interviews with the potential Nannie’s, the team at Travel nanny were so professional, communicative and easy to work with. We ended up working with two Nannie’s, one in Osaka and one in Tokyo and they were both so kind, calm and engaging with our kids. Using Travel nanny really helped us adults be able to have more experiences in Japan than we would have thought possible because we knew our kids were having so much fun and were safe with the nanny. We would definitely like to work with them again the future!
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Jessica Ngan · 2 reviews · Experienced 2026-06-29 ·
★★★★★
This is our 3rd time using Travel Nanny…
This is our 3rd time using Travel Nanny (last trip was for Taiwan & Tokyo) and we loved this trip with Miss Rose!!! She showed up early with things to color (which my kid loved and helped her with warming up to the nanny right away), so we were able to leave her with the nanny to play in the kids area in the lobby while we unpacked and got settled in the room which was AMAZING!! Loved and appreciated how flexible the nanny was with our changing schedules, and it was amazing to have someone watch our kid so we could end each day at the hotel onsen ❤️
We will definitely request Miss Rose and use Travel Nanny again next time we're in Tokyo!!
We were in Hawaii for four days and needed a nanny for a few hours to watch our 5- and 9-year-old boys while the adults went shopping. Since it was our first time using Travel Nanny, I was naturally a little nervous. From start to finish, the experience exceeded our expectations.
Our nanny, Kelly, was calm, kind, patient, and incredibly thoughtful with the boys. I had warned her that my 5-year-old can be a little defiant at times, but it didn't faze her one bit. As a former teacher, she handled everything with confidence, warmth, and so much patience.
Kelly was also incredibly flexible. Although we originally booked her for four hours, she had kept the entire day available for us, and we ended up extending her time by another two hours.
The booking process was seamless, and one thing we especially appreciated was that the kids got to meet Kelly over Zoom before our trip. That made everyone, especially our boys, feel much more comfortable before we arrived in Hawaii.
Kelly went above and beyond by sharing local recommendations, including the best beach for the kids to snorkel and see sea turtles and monk seals. Having her with our children gave us complete peace of mind and allowed the adults to truly enjoy a few hours to ourselves.
The best part? When it was time for Kelly to leave, my 5-year-old asked if she could stay longer and hang out with all of us. 😊 That really said it all.
Thank you, Travel Nanny, and thank you, Kelly, for such a wonderful experience. We will absolutely be using Travel Nanny again on future trips and highly recommend them to anyone looking for trustworthy, caring childcare while traveling!
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Cory Lai · 1 review · Experienced 2026-06-18 ·
★★★★★
Highly recommend
The nannies are all top notch and well vetted. The team works really hard to find the best fit and the process is really easy.
They helped me find the perfect nanny within just a couple days. Communication is clear and it feels like a concierge nanny service! I highly recommend:)
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Sophia Vang · 1 review · Experienced 2026-06-05 ·
★★★★★
The communication and organization from…
The communication and organization from the team was great. We initially booked for just a few kid free evenings, but ended up doing more daytime hours in both cities as well. We had Shiho in Osaka and Aimi in Tokyo, both were amazing and our kids loved them. Traveling with two toddlers can be stressful, but having Shiho and Aimi really made our first international family trip a memorable one.
We recently had a 9-day trip to Japan with four kids (ages 9, 6, and 5), and hiring a travel nanny through Travel Nanny was the best decision we made. The level of care provided was exceptional, professional, and so warm. Having that support allowed us as parents to fully immerse ourselves in the experience, explore with ease, and truly enjoy the trip with complete peace of mind. The kids had their own adventures and got much needed downtime while adjusting to the time change. Us parents got to do sightseeing and dinner dates. Highly recommend Travel Nanny to any families looking to make their travels seamless, enjoyable, and stress-free!
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Shababa Ahmed · 1 review · Experienced 2026-05-08 ·
★★★★★
TravelNanny is the best!
TravelNanny made everything so easy and trustworthy. I was so so happy with how involved and engaged our nannies were in Tokyo and Osaka. The booking and interviewing process was easy enough.
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Abimael · 2 reviews · Experienced 2026-06-02 ·
★★★★★
We had a wonderful experience with Umi…
We had a wonderful experience with Umi in Japan. She cared for our six month old baby girl two nights and we could tell our baby was well cared for. She sent us plenty of pictures and updates. We also loved that we were able to zoom with her before the trip so we could put a face to the name.
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Alina East · 1 review · Experienced 2026-06-05 ·
★★★★★
Wonderful experience with the Travel Nanny
We used the Travel Nanny services during our stay in Tokyo. We had a wonderful nanny Kezang who took a great care of our two boys. She connected right away with both our 3.5- year old and our baby. Kezang did everything we asked her to and sent regular updates with pictures. The company coordinator communicated well and provided all the necessary information. We’re very happy with the experience we had and will use this service again.
Our toddler absolutely adored the time she spent with Nanase! I was very hesitant about hiring a complete stranger to watch our daughter, but from the moment Nanase arrived, her warm and friendly presence put us at easem She spent the day with us, keeping our daughter entertained while we shopped, and she proactively sent pictures and updates the entire time. we also had her watch our daughter while we went out for dinner and drinks, and she was able to put her to bed after an evening of playing We are back home now, and my daughter has asked me about Nanase because she truly enjoyed their time togetherm Overall, I highly recommend using Travel Nanny to find high-quality and trustworthy childcare while travelingm
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Mia · 1 review · Experienced 2026-05-22 ·
★★★★★
Travel nanny
I used the travel nanny on my trip to Japan, and there services was good, the process of finding a Nanny was really good
And my children absolutely loved their nanny and they had so much fun with her.
She brought stuff with her which I thought it was such a nice and kind thing she had things prepared for the kids already to do with them.
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Thunder E · 1 review · Experienced 2026-05-21 ·
★★★★★
A very professional experience
A very professional experience. Aimi our Nanny was great, bonded quickly with our son and was able to connect with him. Overall a great experience from start to finish
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Sammi Tam · 1 review · Experienced 2026-04-29 ·
★★★★★
We had the pleasure of working with Alissa Moon
We had the pleasure of working with Moon and she was excellent. She brought our 19 month olds to the beach to watch dancing and music, he had a blast! she also specializes in baby massage and is clearly really good with toddlers! we would def hire her again!
Both nannies were kind, friendly and punctual. They connected well with our 6 year old son.
They were able to follow us on visits, or spend time with him 1:1 for plays.
Thank you Shiyo and Mikiko for making our Japan trip memorable!
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Kenny Li · 1 review · Experienced 2026-04-04 ·
★★★★★
We visited Hawaii and hired Emily and…
We visited Hawaii and hired Emily and Monica! Combined we had 7 kids , age ranged from 3 years old to 7 years old
The first time we met Emily she had a game plan, she has an assistant she works with when caring for . Kids and we feel so confident.
For 2 nights in Hawaii, 3 sets of parents went out to enjoy dinner. While Emily and Monica had dance party, crafts and activities with our kids. They had so much fun!
Highly recommend Travel Nanny as we have used them in Japan and Hawaii now. Especially Emily and Monica! Thank yoi for taking care of our kids and making the experience fun for them and peace of mind for the adults!
Mahalo!
Li Family.
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Nat Kitti · 1 review · Experienced 2026-03-04 ·
★★★★★
GEM of a service
service was amazing with regards to prep and follow up, our nanny Eri was awesome she was prompt respectful and really kind to our very opinionated little girl. She helped translate for us which was a god send hahaha made our first time in japan during a cold rainy season much more comfortable!
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wes yamada · 1 review · Experienced 2026-03-24 ·
★★★★★
Awesome experience for a first time user
We used travel nanny in both Tokyo and Osaka. It was such a great experience that we added more days as the trip went on. The kids loved hanging out with the nanny which made it great when we wanted to get some time for shopping or date nights. 10/10 will be using them again when we visit Japan.
Tokyo Stay Made Possible Due to the Travel Nanny Team
I had to cancel my original dates due to a medical emergency with my child and reschedule for the following week. The Travel Nanny was gracious enough to accommodate this change at no extra charge. In such a stressful situation as a child’s medical emergency, having a company that works with you feels like genuine support.
The team was professional, prompt and responsive throughout the process, especially given my last minute booking request. They found me an incredible nanny match.
My nanny Celeste was amazing! She made our trip to Tokyo possible. She took my infant son and I around to sightsee Tokyo, ensuring that the things we did and places we went were infant-friendly. She was my translator and my guide to the complex public transportation system in Tokyo.
Celeste also helped me organize and pack to move from one AirBnB to another. Cooked delicious Japanese meals for my toddler. Did groceries for us. And so much more. In such a short time, she became a part of our family and an invaluable asset and support for me as I navigated Tokyo alone with my toddler. Celeste was very accommodating to schedule changes, as well. Just a genuinely kind, thoughtful and caring nanny for my toddler and support for me as the mom. Anyone who gets Celeste as their travel nanny is truly lucky!
The Travel Nanny team made my Tokyo trip possible. Thank you!
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Lauren Werner · 2 reviews · Experienced 2026-04-01 ·
★★★★★
So excited to have found this service!
We’ve been traveling internationally with our children for years and always try to plan at least one date night while away. Finding a sitter we feel comfortable leaving our kids with is often the hardest part.
When our hotel concierge recommended The Travel Nanny, I was excited to learn more. I scheduled an informational call and was pleasantly surprised to meet the CEO herself.
After booking, I received five incredible resumes — any one of them would have been highly qualified to care for our children. We chose Naoka, and she was fantastic. She arrived early, brought crafts for the girls to enjoy before bed, and even helped us secure a last-minute dinner reservation.
The next morning, our youngest even said she “missed her,” which says it all.
I was truly impressed by the experience from start to finish and would highly recommend this service.
