Book Your Airport Transfer & Car Hire Around The WorldTravelThru provides airport transfer and car hire services by carefully screened drivers in over 150+ countries in the world.
Written by the business, not verified by us.
Is Travelthru legit?
Travelthru (travelthru.com) has a 3.7 out of 5 rating on OK.one, based on 371 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 99% of negative reviews; 225 of them were added in the last 12 months. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent communication, punctual arrivals, and friendly drivers who always ensure smooth, highly reliable, and stress-free airport transfers. People often appreciate the thoughtful little details provided during the journey, making the entire ride comfortable, pleasant, and safe for everyone involved.
Some reviewers were not happy with booking management issues, encountering noticeable difficulties when trying to change reservations or dealing with unexpected delays. A few consumers also mentioned occasional unreliability regarding missed pickups, vehicle issues, or a complete lack of proper support when unexpected problems arose during their travel.
Auto-generated from all reviews of this business. For reference only.
The driver was in late. I tried to call the support but nobody answered. Maybe because it was not the local sim card. After 10 minutes waiting a person from the reception called for me from his number and they said the driver is going to arrive in 5 minutes. He arrived after 10 minutes so that he was 20 minutes late and it was a drive to the airport and I had an airplane to catch. The driver didn't speak even one word English. As I understood the problem was that he couldn't find my hotel. When the driver arrived to the hotel, he couldn't find the way to go from the old town to a big street so we were going around and he was asking people for the road. One time he even left the car to check the road. After some time we came back to my hotel and the people from reception showed him the way. I managed to be in time at the airport but it was very stressful for me as I had an important flight to take. The driver seemed stressed and I think angry. I tried to ask him in English what time does it take till the airport, he didn't understand, stopped the car and replied something in Turkish which sounded pretty rude. Until now, the worst taxi drive of my life and I think if not the local people from the reception I am not sure I was going to be in time at the airport.
Reply from Travelthru2023-07-15
Dear Alexandra,
At MyTravelThru airport transfer services, we strive to provide exceptional service to all our valued customers, and it is disheartening to learn that we fell short of your expectations. Your feedback is of utmost importance to us as it allows us to identify areas where we can improve and enhance our services.
We understand the frustration and inconvenience that may arise from a less than satisfactory experience. Please be assured that we take this matter seriously, and we are actively working to address the issues you encountered. Our team is conducting a thorough investigation to understand what went wrong and to prevent such situations from occurring in the future.
In order to make it right, we would like to offer you an offer as a token of our apology. Please check your mailbox or Whatsapp. Additionally, we are taking immediate steps to rectify the issues and ensure that our service meets and exceeds your expectations in the future.
Once again, please accept our heartfelt apologies for the inconvenience caused. We value your patronage and will do everything in our power to ensure your future experiences with us are nothing short of outstanding.
Hope you have good time 🥰
Our driver was in time and communicated well with us before the ride.
The road was long but okay.
Reply from Travelthru2023-07-21
Dear Mmapula,
we want to extend a warm thank you for choosing our service for your recent journey. Your decision to travel with us means a great deal, and we are deeply grateful for your trust in us. At the same time, we humbly apologize for any inconvenience you may have encountered during your trip. Please know that we take your feedback seriously and are committed to learning from our mistakes to deliver a superior experience in the future. We value your loyalty, and we promise that your next journey with us will be nothing short of exceptional. Thank you for being an integral part of our journey towards improvement.
Layla
Quality Assurance from MyTravelThru airport transfer services.
My driver did not show up.
I received information and the travel companion while I was already flying (and not 24 hrs before as your message had stated).
I saw that the driver was on the way at 23:20, however, when I landed (23:40) and was able to connect to wi fi (23:50), the travel companion showed that the trip had already been completed at 23:50. This is not true as I was just getting through customs at that time.
20 minutes after landing, I stood at arrivals (as per instructions in your email the driver would meet me there with a sign with my name on it), but there was noone there. The email said the driver would wait for 45 mins. and would monitor my flight. (My flight was not late and I came out as soon as I could)
I tried reaching out to him through whatsapp as I did not have a working phone plan yet, but no response.
I contacted costumer support through the booking.com app and they rang him but could not reach him either. They instructed me to get a taxi and send them the receipt for a refund.
Will not be using this service again
Reply from Travelthru2023-07-12
Dear Ms/Mrs Katherina,
I'm Nhi - Customer Experience and Retention Manager at MyTravelThru.
On behalf of our team, I am very sorry for the experience. We are aware of the situation and took all necessary actions.
It was unfortunate event that we all did not expect. Customer satisfaction is our top priority, therefore, we are sad to learn that the service was not as expected.
The compensation process will be conducted as a sincere apology to you. Our team member will follow up your case so that we can make sure our customer is compensated and taken care of even though the first service was not the best.
In addition, I'm very thankful that you left your review because it is very valuable to our continuous improvement effort. We appreciate the contribution of your feedback and for your time to review our service.
Have a wonderful day, Katherina.
On phone entire time...almost got in an accident...took us to wrong hotel first.
Reply from Travelthru2023-07-11
Dear,
First, we sincerely apologize for the bad experience you had at our service.
We want you to know that we have investigated and are taking action to ensure this never happens again. Besides, our customer care team is working hard and trying to help you better. Please check your maiibox
Once again, we sincerely apologize to you. Please give us a chance to serve you, we will give you a great experience. We guarantee that.
Wish you have a great day!
Layla
Quality Assurance from MyTravelThru airport transfer services.
Use this company directly, do NOT use it via Booking.com.
A lot quicker a lot cheaper and a lot less bugs to not use Booking.com, again, use this company directly!!
Reply from Travelthru2023-07-12
Dear Christoffer,
I'm Layla from MyTravelThru airport transfer services. We would like to express our heartfelt gratitude for choosing our service and for your thoughtful feedback. 😍 Your satisfaction is paramount to us, and we are wholeheartedly committed to continuously improving our services based on your valuable input. We value your trust and will do everything in our power to provide you with an even better service experience in the future. Your feedback serves as a constant reminder of the areas where we can enhance our services, and we are excited to embark on this journey of improvement. Thank you for your support, and we look forward to serving you with excellence.
Please give us a chance to serve you next time. We guarantee to give you the best experience.
Waited at the airport upon arrival for over an hour to be collected. Then when leaving to go back home the driver went to the wrong hotel and made us wait over an hour. Pick up was scheduled for 1pm and the driver arrived shortly after 2pm. He then drove like a maniac to make the time up and ensure we got to the airport on time which is not acceptable.
Reply from Travelthru2023-07-11
We sincerely apologize for the bad experience you had at our service. We've taken action and made sure this doesn't happen in the future.
Thank you for informing us, but your feedback is extremely valuable for us to improve the service.
Once again sorry for your bad experience at our company, we hope that you will give us a chance to correct our mistakes and serve you again.
Hope you have a good day!
Layla
Quality Assurance from MyTravelThru airport transfer services.
Very nice Service, good car. Very communicative. The only thing which could be made better: be there in time and pick us directly in arrival hall, we had to search a meeting point.
Reply from Travelthru2023-07-12
Hi Herwig
I'm Layla - Quality Assurance from MyTravelThru airport transfer services. First, I want to thank the staff at MyTravelThru on behalf of the staff at MyTravelThru to thank you for your positive comments. This will be a great motivation for us to try harder to develop and improve the quality of our services. Because for us, customer satisfaction is always our top priority. Second, we would like to apologize for the error in the pick up process.
We want you to know that we've investigated and taken action to make sure this doesn't happen in the future.
Finally, we hope you give us the opportunity to serve you on your next trip. We guarantee you will be satisfied.
Hope you have great day 🥰
We asked the driver to pick us at 10:45 today morning as we had a flight to catch but it was already 10:20 and the driver was no where to be seen. The driver was also not picking up at all. Then we learned that the driver went to wrong hotel. We already faced problems with MyTravelThru for Durban Airport pick up to The Palace hotel but still we accepted the voucher and paid only $6 for the pick up from hotel to Durban Airport. Again driver was nowhere to be seen. This time the driver wasn’t aware of the hotel we were although we mentioned all details with driver company. We had to again book Uber on our own as we were already late for our flight. Very disappointed with this service. 2nd time also we face such stressful situation. We are not worth this tensed situation. This has turned our stay in Durban into a sad one as when arriving Durban we went through stressful situations and again when leaving Durban also. We need compensation for these as it was not our fault.
Reply from Travelthru2023-07-11
Dear Ishina Goburdhun,
I am writing to express my sincere apologies for the below average service you have recently received from our company. We deeply regret any inconvenience or disappointment this may have caused you. We appreciate your feedback and take it very seriously.
Your feedback about our service has alerted us to areas where we need improvement and we are committed to addressing them immediately. We want to assure you that this does not reflect the quality of service we want to provide to our valued customers like you.
Please allow me to assure you that we took immediate action to fix the issues you encountered. We have conducted an internal investigation to determine the root cause and are taking measures to prevent similar incidents from happening in the future. Our team has undergone additional training to ensure that they provide a consistent, efficient and satisfactory service to all our clients.
Once again, I sincerely apologize for the inconvenience caused. We greatly appreciate your patience and understanding. Our customer care team is actively contacting you to compensate for this inconvenience. We are here to support you and make sure your future experiences with us. Thank you for bringing this issue to our attention and we assure you that we are committed to making the necessary improvements.
Layla- Quality Assurance from MyTravelThru airport transfer services.
The driver went away.
Before landing, we exchanged by WhatsApp so that I can keep him updated if there was a delay or anything.
We landed. After a while, he said he waited too long (but I waited as much as he did) and it was because of the control and the queue at the police frontiers.
He gave me an ultimatum: I had to arrive 5 minutes or he'd leave. When I went downstairs with all my stuff, he started arguing with me, while I was explaining it was because of the queue upstairs.
He kept saying while I was talking "I am leaving". Well, I was not going to go with someone as angry as this for something I didn't done, plus, I just had a 10 hour flight behind me.
Unbelievable, because the driver of my parents the day before waited maybe 1h30 for my parents but was very kind to them.
Reply from Travelthru2023-07-12
Dear Maeva,
I'm Layla - Quality Assurance from MyTravelThru airport transfer services.On behalf of MyTravelThru, I am truly sorry for the bad experience you had with our service. We assure you that this is not indicative of our usual standard. It is unacceptable for the driver to let you experience the inconvenience of our service in this way, and we will take immediate action to address the issue and ensure it doesn't happen again.
We greatly value your feedback and would like to offer you a discount on your next visit as a gesture of our commitment to providing a better experience. Please check your mailbox or Whatsapp.
Once again we sincerely apologize for your bad experience at MyTravelThru. We guarantee to bring a better experience for you on your next trip. Give us a chance!
Hope you have great day 🥰
My pick up was really late . Look like no arrangement was made for my arrival make me wait for 30 minutes at least . After that the driver was nice and car also.
Reply from Travelthru2023-07-21
Hi Myrline Petit Frere,
I hope this finds you well. My name is Layla, and I am a member of the Quality Assurance team at MyTravelThru airport transfer services.
Upon receiving your feedback, our team immediately initiated a thorough investigation into the incident. This is an isolated incident, and we are taking immediate steps to prevent its recurrence in the future.
We understand that your time is valuable, and we deeply regret that we fell short of your expectations on this occasion. As a gesture of our commitment to rectifying the situation, we would like to offer you some things . Please check your mailbox or Whatsapp.
Thank you for your understanding, and we look forward to serving you better on your next journey with MyTravelThru airport transfer services.
Dear JB,
First, we understand your struggles and we know it was a terrible experience. We hope you understand that the customer experience is always our top priority. We've taken action and made sure this doesn't happen in the future.
Thank you for providing these helpful reviews. Our customer care team has contacted you to send you more information. Please check your mailbox.
I hope you have a good day!
Layla
Quality Assurance from MyTravelThru airport transfer services.
Driver was waiting for us as expected, car was spacious and comfortable. Driving style of our driver was quite erratic and uneasy.
Reply from Travelthru2023-07-21
We are truly grateful for your patronage and for being a part of our service family. We want to apologize sincerely for any less-than-ideal experiences you faced. Your feedback is a precious gift that will guide us on our journey to becoming better. We are actively working on implementing changes to ensure that your next journey with us is seamless, hassle-free, and enjoyable. Thank you for your understanding and giving us the chance to serve you again.
Reception was great. Francisco was kind, helpful and fast. He was in touch every moment. Unfortunately the car experience wasn’t great. The driver was doubting about the road, he turned the AC off (with 35 degrees).
Reply from Travelthru2023-07-21
Thank you for choosing us as your travel companion. We deeply regret that your recent experience did not meet your expectations. Your feedback is a guiding light that helps us improve, and we assure you that we take it seriously. Rest assured, we are making significant strides to enhance our services. Our team is committed to providing you with an experience that will leave you delighted, and we are excited for the chance to show you our progress.
Layla
Quality Assurance from MyTravelThru airport transfer services.
The driver was very respectful and on time. But sometimes his drive unsafe and the smell of the car very very bad
I hope in 16 July my back to airport will be better than this
Reply from Travelthru2023-07-21
Dear Nawaf, thank you for choosing our service and giving us the opportunity to be a part of your journey. We want to express our genuine apologies for any inconveniences you experienced. Your feedback holds immense value to us, and we are actively working on addressing the issues you highlighted. Our dedicated team is striving to provide you with the exceptional service you deserve in the future. We can't wait to welcome you back on board and impress you with the changes we've made.
Layla
Quality Assurance from MyTravelThru airport transfer services.
Dear Giovanni,
Thank you for your positive feedback, this is the motivation of MyTravelThru. We promise we will enhance our service and give you a better in your next trip. 🥰
Hope you have good time!
Dear Constanza,
I'm Layla - Quality Assurance from MyTravelThru airport transfer services.On behalf of MyTravelThru, we are very sorry for what happened. After receiving your feedback, we immediately investigated the situation and took action. We fined the driver and work with our team there to make sure this never happens again.
Besides, please don't worry about the refund. You will be refunded 100% of the amount. Please contact the partner you booked our service with, they will directly return the money to you as soon as possible.
Also, thank you very much for leaving us such an important note. We make sure that our services are qualified and ultimately only shortlisted drivers can work with us.
We look forward to serving you with the best quality of service for your next trip.
Have a nice day.
Our driver Salman drove extreme aggressive and much to fast in every situation. It is just pure luck that we hadnt n car accident. I cant recommend to Drive with this offerer.
Reply from Travelthru2023-07-08
First and foremost, please accept my sincerest apologies for any discomfort or anxiety this may have caused during your journey. Your safety and satisfaction are of utmost importance to us, and I want to assure you that we take your feedback very seriously.
We have conducted a thorough investigation into the matter, including reviewing driving records and speaking with Salman about the concerns raised. We want to emphasize that the safety of our customers is our highest priority, and we have taken immediate steps to address this issue.
We value your feedback and appreciate you bringing this matter to our attention. Our customer service representative will reach out to you to give some offers. Please check your mailbox.
Once again, please accept our heartfelt apologies for the negative experience you had. We are committed to learning from this incident and taking all necessary steps to improve our services to ensure your future journeys with us are safe, comfortable, and enjoyable.
Thank you for your understanding and continued support.
Layla
Quality Assurance from MyTravelThru airport transfer services.
Back seat was broken. When.my family was trying to sit the seat literally detached (back seat). Also no rear view mirror for driver???
Reply from Travelthru2023-07-08
I would like to address the absence of a rear view mirror for the driver and the broken back seat. It is certainly not our intention to overlook such an essential component in any of our vehicles. We apologize for this oversight and any inconvenience it may have caused you during your journeys.
As a token of our apologies and appreciation for bringing these concerns to our attention, we would like to give you some offer. Our customer service representative will reach out to you to give some offers. Please check your mail.
Once again, I sincerely apologize for the inconveniences and shortcomings you experienced. Your satisfaction is our top priority, and we are committed to making it right. We value your continued support and look forward to serving you better in the future.
Layla
Quality Assurance from MyTravelThru airport transfer services.
Dear Yulia,
I'm Layla - Quality Assurance from MyTravelThru airport transfer services.On behalf of MyTravelThru, first of all, we apologize that the driver and you did not meet on this trip. We want you to know we are investigating and taking action so this will not happen in the future.
Besides, customer satisfaction is our top priority. We need some more information about your trip so our customer service can send you some offers. Please check your mailbox.
Once again sorry for the bad experience you had at our company. This is an unforeseen situation, please give us the opportunity to serve you on your next trip.
Hope you have a great day!
Do not recommend the transfer. Have booked the transfer from airport and back through the booking. (The drive is 15min from airport to hotel)
The way to a hotel it was fine, besides that the driver just stopped on the road not sure what he did. He was just sitting and checking the phone.
Drive from hotel to the airport takes 15min as well. I have early morning flight so I ordered the taxi accordingly. It came on time. But then the driver has stopped in the middle of the road at 2am in the morning. When I asked him why he just showed me the Google translater where it says “I need 5 min and I will come back”. I got scared, being a girl alone at 2am in the morning in the middle of nowhere - well I was just scared. I started calling the provider so he didn’t pick up.
In the end I reached airport, almost late (there was huge queue). The guy from the company called me and apologize saying the driver got tired (of 10min drive?????) and wanted to smoke. That’s absurd!
Reply from Travelthru2023-07-21
Dear,
I hope this finds you well. My name is Layla, and I am a member of the Quality Assurance team at MyTravelThru airport transfer services.
Upon receiving your feedback, our team immediately initiated a thorough investigation into the incident. This is an isolated incident, and we are taking immediate steps to prevent its recurrence in the future.
We understand that your time is valuable, and we deeply regret that we fell short of your expectations on this occasion. As a gesture of our commitment to rectifying the situation, we would like to offer you some things . Please check your mailbox or Whatsapp.
Thank you for your understanding, and we look forward to serving you better on your next journey with MyTravelThru airport transfer services.
Thefrenchie
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