Book Your Airport Transfer & Car Hire Around The WorldTravelThru provides airport transfer and car hire services by carefully screened drivers in over 150+ countries in the world.
Written by the business, not verified by us.
Is Travelthru legit?
Travelthru (travelthru.com) has a 3.7 out of 5 rating on OK.one, based on 371 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 99% of negative reviews; 225 of them were added in the last 12 months. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent communication, punctual arrivals, and friendly drivers who always ensure smooth, highly reliable, and stress-free airport transfers. People often appreciate the thoughtful little details provided during the journey, making the entire ride comfortable, pleasant, and safe for everyone involved.
Some reviewers were not happy with booking management issues, encountering noticeable difficulties when trying to change reservations or dealing with unexpected delays. A few consumers also mentioned occasional unreliability regarding missed pickups, vehicle issues, or a complete lack of proper support when unexpected problems arose during their travel.
Auto-generated from all reviews of this business. For reference only.
Appalling experience
Taxi did not wait to pick us up.
Said we were over 45 mins wait time from when plane landed although no mention of this is made on booking as we would not have booked as it is impossible to get through Miami in 45 mins.
Offered to send driver later if we paid additional charges.
Not heard anything since despite requests for reimbursement
No refund of any description has been offered.
They merely replied with ok when I said I would complain.
Formal complaints made.
Avoid them at all costs
Thank you for your response
When the booking was confirmed it states at least 45 mins and makes no mention of additional charges.
We were in constant text contact with the driver and controller.
The driver did not politely advise us he was leaving. There was no message from him to this effect.
It was only when we had waited at the pick up exit door for 10-15 mins and further chased by text that the controller told us the driver had been released and if we wanted him to take us we would have to pay additional charges and that he could only pick us up later at an unspecified time as he was dealing with another booking.
I have screenshots of all the text conversations which have been sent to Booking.com
When I refused to wait further and asked about reimbursement I received no further substantive replies
Reply from Travelthru2022-12-29
Dear Peter Harris,
We are very sad to learn that you did not get the expected service on your ride provided by us At MyTravelThru, customer satisfaction are our top priorities, and we always strive our best to deliver trust-worthy services to you.
Unfortunately, the waiting time agrees between our service to our value customer is 45 minutes. After that, we need to contact our driver for any more time needed if he is able to wait for longer, there will be additional fee. In your case, our driver had schedule for other booking after that time, we could not extend the waiting period for you. Our driver politely informed you about the time and the trip, may we know where did you send or give the request to, so we could further resolve your case?
We are so sorry about the incident.
We will make sure that such incidents will never happen again, and your next trips with us will be great experiences.
Thank you so much and Have a great day!
I had the worst taxi experience in my life with this service provider. I had a $400+ round trip booked through booking.com with my two kids and I requested two car seats. They did not show up for the first flight and no one called me to cancel! which is mind-boggling!!! I almost missed our flight I was able to get an Uber last minute. Stay away from this business it’s not even local and I could not understand the person on the phone this a Vietnam based business .
Reply from Travelthru2022-12-26
Dear Khaled Khalil,
We are very sad to learn that you did not get the expected service on your ride provided by us and the communication was mismatched between you, our driver and our customer success. At MyTravelThru, customer satisfaction are our top priorities, and we always strive our best to deliver trust-worthy services to you.
As we investigated this situation, your booking has been cancelled in our system. Please recheck your booking and supplier, we will make sure that such incidents will never happen again, and your next trips with us will be great experiences.
Thank you so much and Have a great day!
This was the worst experience ever. Prepaid about $440 round trip for an airport car service with car seats. They DID NOT SHOW UP AT ALL, no call, nothing. We called given the lack of communication from the driver and finally found out 15 minutes before our pick up time that they weren’t coming. We were left scrambling to figure out a backup option (on no notice) to get to the airport and figure out car seat logistics —and almost missed our flight. Horrible communication, horrible service, all around horrible experience, extremely unprofessional and unreliable. Call service was impossible to understand and could not communicate effectively. Avoid this company at all costs (unless you want to miss your flight or lose your mind). Epic fail!
Reply from Travelthru2022-12-26
Dear Beth,
We are very sad to learn that you did not get the expected service on your ride provided by us and the communication was mismatched between you, our driver and our customer success. At MyTravelThru, customer satisfaction are our top priorities, and we always strive our best to deliver trust-worthy services to you.
As we investigated this situation, your booking has been cancelled in our system. Please recheck your booking and supplier, we will make sure that such incidents will never happen again, and your next trips with us will be great experiences.
Thank you so much and Have a great day!
Dear Ray,
We would like to thank you for your time commenting on our service, we are happy to be a part of your memorable journey.
Your comment has truly inspired us and made our works more meaningful.
Thank you so much and Have a great day!
Worst taxi experience in 55 years. Waited almost two hours for pre booked, prepaid taxi. Company could not be contacted. Company rep could not speak English. Truly awful start to holiday.
Reply from Travelthru2022-12-22
Dear Sue,
We are very sad to learn that you did not get the expected service on your ride provided by us and the communication was mismatched between you, our driver and our customer success. At MyTravelThru, customer satisfaction are our top priorities, and we always strive our best to deliver trust-worthy services to you.
Therefore, our team is going to investigating this situation, make sure the number you have and what we are provided on the same page. We will make sure that such incidents will never happen again, and your next trips with us will be great experiences.
Thank you so much and Have a great day!
The only reason I’m giving one star is to leave a review. I made it very clear that I have infants and need INFANT car seats. I was told that my request would be met. When the driver showed up to pick us up at the airport he had booster seats which are not appropriate and highly dangerous for the age and size of my babies. Upon being taken to the airport I asked the driver to confirm that he would have the appropriate car seats and never received a response. I found another service that would provide safe and legal transportation for me and my babies and canceled the ride I had booked with this service. They still charged me the full amount which was almost twice what the other service was charging. I tried to contact someone to discuss a refund and was given the run around and was never helped. Will not be using this service in the future and I encourage everyone to see what other options are out there for rides.
Reply from Travelthru2022-12-22
Dear Josephine,
We are very sad to learn that you did not feel safe on your ride provided by us. At MyTravelThru, customer safety as well as satisfaction are our top priorities, and we always strive our best to deliver trust-worthy services to you.
Therefore, our team is going to investigating this situation. We will make sure that such incidents will never happen again, and your next trips with us will be great experiences.
Thank you so much and Have a great day!
Dangerous.
Picked up from Istanbul airport. Driver using mobile phone whilst hammering down motorway at 90mph tailgating other cars. Awful experience. Use Welcome Pickups - much better in my experience.
Reply from Travelthru2022-11-12
Dear John Matthews,
we are very sad to learn that you did not feel safe on your ride provided by us. At MyTravelThru, customer safety as well as satisfaction are our top priorities, and we always strive our best to deliver trust-worthy services to you.
Therefore, our team is going to investigating this situation. We will make sure that such incidents will never happen again, and your next trips with us will be great experiences.
Thank you so much and Have a great day!
I prepaid a pick up från airport in Miami to Fort Lauderdale. At arrival the driver did not answer to calls, texts or WhatsApp. Thought I would get full refund since it was a clear case of a no show but now Jayride says that My travel thru said that the driver was dispatched so I can not get my money back! Even through I have sent proof of the totally invisible driver. Very disappointed and I hope that others do not book with this company.
Reply from Travelthru2022-11-04
Hi Dunia Fallgren,
We sincerely apologize for the inconvenience you have experienced. At MyTravelThru, customer satisfaction is our top priority and we always do our best to ensure that you are happy with our services.
Therefore, we're sad to learn that, at the time of the pick-up, we have tried to contact you through all means available (mobile phone, WhatsApp, email), in order to guide you to the driver, who had already arrived at the destination to pick you up. Unfortunately, we could not reach you. After a grace period of waiting time, the driver had no choice but to leave the location in vein.
Once again, it really upsets us that this incident happened, and we could not serve you as planned.
If you could send us an email to [email protected], I'll personally make sure your next trip with us will be a pleasant one.
Worst experience ever! First of all needed to call 10 times to get driver’s detail. Some agent with unclear voice answered and didn’t send me information at once called again so she sent me some random information with some name and number and then after 10 mins new name and number. My ride was booked for 3:30am in the morning and it was snowing in Park City. I called the driver and asked he said he sent me a msg on whatsapp which I never received and when I checked his number on whatsapp he is even not available on that platform. He further said your ride is cancelled and doesn’t show on his app. I called him at 3:30 am and he said it was already late and he couldn’t do anything. He said he will call me after 10 mins but never did. Such scammers. I was left with no options at 3:30 am in the morning with a loss of $100. Wonderful service.
Reply from Travelthru2022-10-24
Dear Jyoti,
First of all, please accept my sincerest apologies for the situation happened earlier today. I appreciate you shared your experience with us.
I have spoken to the driver personally and found the same issue that you mentioned, the ride was disappeared from his driver app for some reasons. Our technical team has been alerted to fix the issue immediately.
To rectify this issue, I went ahead and issue 100% refund to your credit card which you should expect to receive in the next 5-7 business days.
Again, I do apologize for this issue and rest assured we will do our best to ensure this doesn’t happen again to you and other customers.
Thank you and hope you have a nice day!
On behalf of MyTravelThru
Tan Mai
Founder & CEO
[email protected]
This service provider is not worthy of one star.
I was awaiting collection from Auckland International Airport, post midday, 10th October, and there was no sign of them. When the provider was contacted he said he will be there in 50 minutes!!
Eventually, only, after further complaint by myself, I was collected; one and a half hour late. No apologies offered. Shocking service, indeed.
Reply from Travelthru2022-12-22
Dear Richie Peters,
We are very sad to learn that you did not feel worthy on your ride provided by us. At MyTravelThru, customer satisfaction are our top priorities, and we always strive our best to deliver trust-worthy services to you.
Therefore, our team is going to investigating this situation. We will make sure that such incidents will never happen again, and your next trips with us will be great experiences.
Thank you so much and Have a great day!
Taxi did not show up for my wife and family in New York EWR. They called the number provided who told my wife the booking didn’t exist. I called them from the UK, they finally found the booking but didn’t have a driver. My wife and family got a different taxi and now I have to try and claim money back. Very poor
Reply from Travelthru2022-06-11
Dear John,
We are deeply sorry about your experience. Please allow us to investigate and get back to your personal email.
Thanks
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