Book Your Airport Transfer & Car Hire Around The WorldTravelThru provides airport transfer and car hire services by carefully screened drivers in over 150+ countries in the world.
Written by the business, not verified by us.Travelthru (travelthru.com) has a 3.7 out of 5 rating on OK.one, based on 371 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 99% of negative reviews; 225 of them were added in the last 12 months. Last updated 2026-10-24.
Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent communication, punctual arrivals, and friendly drivers who always ensure smooth, highly reliable, and stress-free airport transfers. People often appreciate the thoughtful little details provided during the journey, making the entire ride comfortable, pleasant, and safe for everyone involved. Some reviewers were not happy with booking management issues, encountering noticeable difficulties when trying to change reservations or dealing with unexpected delays. A few consumers also mentioned occasional unreliability regarding missed pickups, vehicle issues, or a complete lack of proper support when unexpected problems arose during their travel.
Auto-generated from all reviews of this business. For reference only.Dear Dineshlal Morijaria, We would like to thank you for your time commenting on our service, we are happy to be a part of your memorable journey. Your comment has truly inspired us and made our works more meaningful. Thank you so much and Have a great day! On behalf of MyTravelThru Tan Mai Founder & CEO [email protected]
The driver did not show up at the scheduled time (10am - April 25, 2023) in Hotel Iberostar Founty Beach Agadir, Maroc. I decided to take a cab to take me to Agadir airport.
Dear Francisco, We are very sad to learn that your experience with us did not meet your expectation. At MyTravelThru, customer satisfaction is our top priority, and we always strive to do our best to ensure that you are happy with our services. Our team is going to investigating the situation. We will make sure that such incidents will never happen again, and your next trips with us will be pleasant. Tan Mai Founder & CEO [email protected]
He was there on time , very helpful and he contacted me ahead to confirm his name and his phone of contact
Dear customer, We would like to thank you for your time commenting on our service, we are happy to be a part of your memorable journey. Your comment has truly inspired us and made our works more meaningful. Thank you so much and Have a great day! On behalf of MyTravelThru Tan Mai Founder & CEO [email protected]
My booking was cancelled while I was en route to Amsterdam. Told that drivers cancelled due to Ramadan ending and to catch local taxi which cost €130.30 No refund received from your company or Booking.com
Dear Richard, We are very sad to learn that your experience with us did not meet your expectation. At MyTravelThru, customer satisfaction is our top priority, and we always strive to do our best to ensure that you are happy with our services. Our team is going to investigating the situation. We will make sure that such incidents will never happen again, and your next trips with us will be pleasant. Tan Mai Founder & CEO [email protected]
We don’t like the second driver about 11 Avril at 7 o’ clock
Dear Patrizia Battellini, We are very sad to learn that your experience with us did not meet your expectation. At MyTravelThru, customer satisfaction is our top priority, and we always strive to do our best to ensure that you are happy with our services. Our team is going to investigating the situation. We will make sure that such incidents will never happen again, and your next trips with us will be pleasant. Tan Mai Founder & CEO [email protected]
Got to airport in time and cousins find my driver. I texted and called with no answer. Ultimately I called the service and had some trouble understanding what the customer service representative was saying due to language. Eventually after a few calls, they determined I should find my own ride and get a refund. I spent close to 45 minutes hanging around the airport that was unnecessary. Later that evening the driver contacted me to say he’d canceled with the service 24 hours in advance and this apparently hadn’t been communicated to me.
Dear Aaron Sachs, We are very sad to learn that your experience with us did not meet your expectation. At MyTravelThru, customer satisfaction is our top priority, and we always strive to do our best to ensure that you are happy with our services. Our team is going to investigating the situation. We will make sure that such incidents will never happen again, and your next trips with us will be pleasant. Tan Mai Founder & CEO [email protected]
Driver was late by 45 minutes and there was no follow up by the company to ensure proper assistance. We had to call customer support over 5 times.
Dear Brandon Takahashi, We are very sad to learn that your experience with us did not meet your expectation. At MyTravelThru, customer satisfaction is our top priority, and we always strive to do our best to ensure that you are happy with our services. Our team is going to investigating the situation. We will make sure that such incidents will never happen again, and your next trips with us will be pleasant. Tan Mai Founder & CEO [email protected]
I booked online a reservation for 4 people with 4 sets of luggage and 4 sets of golf clubs. All of this information was confirmed by email. My payment was taken but the vehicle that they had for us was not large enough. They tried to upcharge $167. Since they would not do what was contracted to do, I canceled and I could not get a full refund. I will tell anyone not to use this service.
Dear John D, We are very sad to learn that your experience with us did not meet your expectation. At MyTravelThru, customer satisfaction is our top priority, and we always strive to do our best to ensure that you are happy with our services. Our team is going to investigating the situation. We will make sure that such incidents will never happen again, and your next trips with us will be pleasant. Tan Mai Founder & CEO [email protected]
My driver was most gracious in stopping at a CVS to allow me to get some medication.
Dear Don S, We would like to thank you for your time commenting on our service, we are happy to be a part of your memorable journey. Your comment has truly inspired us and made our works more meaningful. Thank you so much and Have a great day! On behalf of MyTravelThru Tan Mai Founder & CEO [email protected]
Didn't turn up, left me stranded at Delhi Airport at 1 am having to find alternative transport having wasted much time looking for them and calling them only to have my calls ignored. I see a template reply has been posted saying it will 'never happen again'. See all the other no show reviews to decide for yourself whether this is really likely to be the case. I very much doubt it
Dear John Kavanagh, We are very sad to learn that your experience with us did not meet your expectation. At MyTravelThru, customer satisfaction is our top priority, and we always strive to do our best to ensure that you are happy with our services. Our team is going to investigating the situation. We will make sure that such incidents will never happen again, and your next trips with us will be pleasant. Tan Mai Founder & CEO [email protected]
Very efficient service , little problem on first pick up, but then after that, very good
Dear Warren Bourne, We would like to thank you for your time commenting on our service, we are happy to be a part of your memorable journey. Your comment has truly inspired us and made our works more meaningful. Thank you so much and Have a great day! On behalf of MyTravelThru Tan Mai Founder & CEO [email protected]
The navigation tool of the driver was in some way wrong, and the driver couldn’t find the hotel. I helped the driver to find the hotel at least.
Dear Wolfgang BrandI, We are very sad to learn that your experience with us did not meet your expectation. At MyTravelThru, customer satisfaction is our top priority, and we always strive to do our best to ensure that you are happy with our services. Our team is going to investigating the situation. We will make sure that such incidents will never happen again, and your next trips with us will be pleasant. Tan Mai Founder & CEO [email protected]
Able to establish communication with driver upon arrival at the airport.
Dear Valued Customer, We would like to thank you for your time commenting on our service, we are happy to be a part of your memorable journey. Your comment has truly inspired us and made our works more meaningful. Thank you so much and Have a great day! On behalf of MyTravelThru Tan Mai Founder & CEO [email protected]
I was supposed to receive a refund since the original driver never showed. They finally sent someone who took us to the wrong location. Someone else picked us up after trying to find them for almost 5 minutes. By the time we made it to my boyfriends surprise picnic on the beach we had 30 minutes left of the two hours we should've had. I still have not been refunded.. never ever book with them. I am so disappointed and they ruined my boyfriends birthday.
Dear Shalendra Allen, We are very sad to learn that your experience with us did not meet your expectation. At MyTravelThru, customer satisfaction is our top priority, and we always strive to do our best to ensure that you are happy with our services. Therefore, our team is going to investigating the situation. We will make sure that such incidents will never happen again, and your next trips with us will be pleasant/We will get back to you shortly. Thank you so much and have a great day!
Wrong name on scine and also wrong hotellname. Must wait 1.5 hours fore taxi.
Dear Peter Grund, We are very sad to learn that your experience with us did not meet your expectation. At MyTravelThru, customer satisfaction is our top priority, and we always strive to do our best to ensure that you are happy with our services. Therefore, our team is going to investigating the situation. We will make sure that such incidents will never happen again, and your next trips with us will be pleasant/We will get back to you shortly. Thank you so much and have a great day!
Unreliable. Didn’t show up for a pre-booked airport transfer in NYC. AVOID. EDIT: I have read the bizarre response to my review from this business and it makes no sense at all. They fail to turn up for a return airport transfer, leaving you stranded, and then they leave a garbled response to say they have now cancelled the booking. Imbeciles.
Dear Dee, We are very sad to learn that you did not get the expected service on your ride provided by us and the communication was mismatched between you, our driver and our customer success. At MyTravelThru, customer satisfaction are our top priorities, and we always strive our best to deliver trust-worthy services to you. As we investigated this situation, your booking has been cancelled in our system. Please recheck your booking and supplier, we will make sure that such incidents will never happen again, and your next trips with us will be great experiences. Thank you so much and Have a great day!
The driver didn't show up... Not even answering my messages the enterprise nor a communication from them. Totally ghosts
Dear Lucía, We are very sad to learn that you did not get the expected service on your ride provided by us and the communication was mismatched between you, our driver and our customer success. At MyTravelThru, customer satisfaction are our top priorities, and we always strive our best to deliver trust-worthy services to you. As we investigated this situation, your booking has been cancelled in our system. Please recheck your booking and supplier, we will make sure that such incidents will never happen again, and your next trips with us will be great experiences. Thank you so much and Have a great day!
Easy and convenient. Driver was on time and waiting for us. The only slight issue was the vehicle was parked quite far
Dear Craig Lurie, We would like to thank you for your time commenting on our service, we are happy to be a part of your memorable journey. Your comment has truly inspired us and made our works more meaningful. We always do the meet and greet for better pick-up experience, if you would like faster pick-up, please choose curbside pick-up on your next trip. We'll make sure to meet your expectation. Thank you so much and Have a great day!
Dear France Salazar, We would like to thank you for your time commenting on our service, we are happy to be a part of your memorable journey. Your comment has truly inspired us and made our works more meaningful. Thank you so much and Have a great day!
Meet & greet welcoming, driver was helpful and drove safely to our hotel 🏨 from the airport. Only downside was the rush through the airport immigration and collect baggage within 45mins.
Dear Christopher, We would like to thank you for your time commenting on our service, we are happy to be a part of your memorable journey. Your comment has truly inspired us and made our works more meaningful. We will work on waiting time period to further satisfying your expectation. Thank you so much and Have a great day!
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