Book Your Airport Transfer & Car Hire Around The WorldTravelThru provides airport transfer and car hire services by carefully screened drivers in over 150+ countries in the world.
Written by the business, not verified by us.
Is Travelthru legit?
Travelthru (travelthru.com) has a 3.7 out of 5 rating on OK.one, based on 371 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 99% of negative reviews; 225 of them were added in the last 12 months. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent communication, punctual arrivals, and friendly drivers who always ensure smooth, highly reliable, and stress-free airport transfers. People often appreciate the thoughtful little details provided during the journey, making the entire ride comfortable, pleasant, and safe for everyone involved.
Some reviewers were not happy with booking management issues, encountering noticeable difficulties when trying to change reservations or dealing with unexpected delays. A few consumers also mentioned occasional unreliability regarding missed pickups, vehicle issues, or a complete lack of proper support when unexpected problems arose during their travel.
Auto-generated from all reviews of this business. For reference only.
Our flight was delayed and our driver said he was unable to wait for us without incurring extra fees. Why enter our flight info at the time of booking if you were unable to see our flight was delayed and send someone at a later time?
Reply from Travelthru2023-06-19
Dear Lauren,
I'm Layla - Quality Assurance from MyTravelThru airport transfer services.On behalf of MyTravelThru, we are very sorry for what happened. After receiving your feedback, we immediately investigated the situation and took action. We fined the driver and work with our team there to make sure this never happens again.
Also, thank you very much for leaving us such an important note. We make sure that our services are qualified and ultimately only shortlisted drivers can work with us.
We look forward to serving you with the best quality of service for your next trip.
Have a nice day.
Booking number : 59001773.
Hello, the driver arrived annoyed and irritaded because of the traffic jams in Dubrovnik, but the transfer went well. The only very negative point for us is that he expected a tip while becoming very unpleasant. I told him that the race had already been paid for, and that the price was very correct. He didn't want to say goodbye to us. Sylvie BOYER
Reply from Travelthru2023-06-19
I'm Layla - Quality Assurance from MyTravelThru airport transfer services.On behalf of MyTravelThru we are extremely sorry for making you have such a bad experience. We deeply understand that and cannot accept unprofessional behavior and attitude of the driver. We have investigated the situation and issued penalties to the driver to ensure this never happens again.
We make sure that our services are qualified and ultimately only shortlisted drivers can work with us. Besides, we are constantly trying to improve the quality of our services, so your reviews are extremely valuable to us. Hope you give us another chance to serve you in the next time. We guarantee you will have a good experience.
Thank you so much and have a good day!
The overall service is good and friendly we recommends them.. however some area of improvements: 1) location on pickup is in the parking area near exit 14, away from exit 9 where we were located so we need to go through with our bags. 2) the drop off location was not exactly front the hotel, because the road inside Sultan Ahmed area, we walked few meters with bags to reach!
Reply from Travelthru2023-06-19
Dear Khalid,
First, we apologize for the inconvenience you experienced during your service experience. We have investigated and remedied the situation as best we can. Besides, we are trying to continuously improve our service so your reviews are extremely valuable to us.
We guarantee to give you a better experience next time.
Thank you for choosing the service at MyTravelThru.
Layla
We arrived on time but immigration took very long to clear us.The driver messaged me and I updated him on our delay he was very patient and waited for us . He also send us a picture of meeting points which was really helpful as we were first time.
We would use your service any time again.
Thank you
Reply from Travelthru2023-06-16
We want to express our sincere gratitude for choosing our services. Your trust in us means a lot, and we're delighted that we were able to meet your needs. We value your business and are committed to providing exceptional service. Thank you for your support!
fast pick-up ... large and clean car ... however we tried to bring other people up with us, I had to specify that it was a private transfer. Smooth driving and arrived quickly at the hotel.
Reply from Travelthru2023-06-16
Thank you for choosing our services! We are incredibly grateful for the opportunity to serve you and provide the solutions you needed. Your satisfaction is our top priority, and we're thrilled to hear that we met your expectations. We appreciate your trust and look forward to serving you again in the future.
Car arrived late
We wait with my family around 45 minutes till driver arrives
Reply from Travelthru2023-06-16
Dear Hani,
I'm Layla - Quality Assurance from MyTravelThru airport transfer services.On behalf of MyTravelThru, I sincerely apologize for driver picked up your late 45 minutes. This is unacceptable. It was completely our fault, and we regret letting you down on this occasion. Let me assure you that this incident will not happen again. We feel terrible about this mistake, so please accept our sincerest apologies, hope you’ll give us a second chance to win back your trust.
The assistance was excellent, I reached out to the company via WhatsApp and they were very responsive and helpful. However, at the airport we had to wait a while for the contact person to show up. Moreover, we have been requested to move to an upper floor (quite inconvenient with all the luggage’s) to meet the driver and again we had to wait for the car to arrive. This is because the car is not an official transport service allowed to enter the pick up area. They use private cars and drivers. Apart from this inconvenience the service is ok and the driver was nice.
Reply from Travelthru2023-06-16
I'm Layla - Quality Assurance from MyTravelThru airport transfer services.On behalf of MyTravelThru, we would like to thank you for choosing the car service at MyTravelThru. In your case, this is required by the airport at the pick up point. This makes it very difficult for our driver to find you and take you to the vehicle location. We have tried to fix as much as possible but we still regret to leave you a not good experience. We so sory about that. We will try not to let this happen again.
Driver did not show up, made one phone contact with them, and then he would not answer. The phone wasn’t until the next morning he says he was there holding a sign, but he had already told me he wasn’t there yet when I first called the only reason I gave you one is because it doesn’t allow me to give you a zero.
Reply from Travelthru2023-06-15
Dear Rick,
I'm Nhi - Customer Success Manager from MyTravelThru airport transfer services.
We're aware of the situation and we want to send you the most sincere apology from us.
The driver should have been there with a holding sign. We have informed the driver in India about this situation, reinforce that we never encounter such a big mistake.
Thank you for your feedback as it helps us continuously improve our services, and commit to your pleasant trip next time with us.
Have a great day.
Car sent was poor quality and no space for luggage
Not good value for money
Better off going with prepaid counter at airport Delhi
Reply from Travelthru2023-06-15
Dear Venkat, I'm Nhi from MyTravelThru airport transfer services.
I'm sorry to hear that the trip did not meet your expectation. We have reviewed with the driver about the quality of our car of your trip and took proper actions. Customer satisfaction is our top priority and we commit to serve you a much better quality in Delhi.
I apologize for any inconveniences that might happen.
By the way, I hope you have a great stay in India.
Thank you for being a valued customer. Your loyalty and support mean everything to us. We're grateful for the opportunity to have served you and will continue to strive for excellence to ensure your ongoing satisfaction.
Layla - Quality Assurance from MyTravelThru airport transfer services.
When ı exited out of the terminal, I was informed by the welcoming person that the vehicle was coming in 5 minutes… then he came up with an other estimate of 10 minutes…
It took way too long and we had our baby with us therefore we wanted to have a private transport (in order not to wait long)
Reply from Travelthru2023-06-15
Dear Cihan Peker,
Thank you for letting us know what happened.
On behalf of our team, I'm sorry for the incident. Customer satisfaction is our top priority, hence we carefully checked the situation and took actions.
Due to the busyness in Turkish airport, we are so sorry that the trip did not meet your expectation.
Again, I'm sorry for this event and ensure your next trip with us will be pleasant.
By the way, I hope your family has a great trip in Turkey.
Nhi.
Out flight was late arriving and I thought our driver would have given up waiting. In fact Ravindran was waiting. Took us seamlessly to our hotel.
Reply from Travelthru2023-06-16
We want to express our gratitude for being your service provider of choice. It was a pleasure serving you, and we're thrilled to hear that our service met your expectations. Thank you for your feedback and for being a valued customer! We are always trying to improve our services. We guarantee to give you a great experience next time.
Once again thank you for using the service of MyTravelThru!
Layla - Quality Assurance from MyTravelThru airport transfer services.
Driver that we allocated to us was very rude on message. Drove like an Aboslute maniac and made us feel very unsafe. Almost killed a dog. Speeding.
Reply from Travelthru2023-06-15
Dear Umar,
Thank you for letting us know what happened. I'm sorry for the incident that happened to your trip, as we checked and took an action immediately.
Our driver should have provided a safe and sound trip for you, so we spoke to him right away.
We will ensure your next trip with us, especially in Mauritius will be smooth.
I wish you have a great day ahead.
Nhi.
Our taxi transfer was booked and paid for months ahead of our trip, but the taxi did not turn up to collect us from our accommodation to take us to the airport. I had to make several phone calls and messages to find out what was happening, causing significant stress and anxiety that we might miss our flight home. Eventually someone called back and sent another car and fortunately we had just enough time catch our flight. Appalling service to leave us stranded.
Reply from Travelthru2023-06-16
Dear Claire,
I'm Layla - Quality Assurance from MyTravelThru airport transfer services.
On behalf of MyTravelThru, I sincerely apologize for the driver's failure to show up. We made an effort to direct another driver to pick you up. However causing inconvenience and worry to your family, which is unacceptable. We sincerely apologize for the inconvenience you experienced while experiencing our service. It was completely our fault, and we regret letting you down on this occasion. Let me assure you that this incident will not happen again.
Hope you and your family have a great time in Čilipi, Croatia
On time and waited an hour for me to clear immigration
Reply from Travelthru2023-06-16
We would like to extend our deepest gratitude for choosing our services. Your decision to entrust us with your needs is truly appreciated. We understand that there are numerous options available, and we are honored that you selected us to meet your requirements. Thank you for giving us the opportunity to serve you and for being a valued customer. Your satisfaction is our utmost priority, and we will continue to work hard to exceed your expectations in every interaction. We look forward to serving you again and providing you with an exceptional experience.
Thank you!
Layla - Quality Assurance from MyTravelThru airport transfer services.
We would like to express our sincere appreciation for choosing our services. Your trust in us is the driving force behind our dedication to excellence. We are delighted to have had the opportunity to assist you, and we're thrilled to hear that you were satisfied with our service. Thank you for your valuable feedback, as it allows us to continually improve and provide an even better experience for our customers. We are always trying to improve our services. We guarantee to give you a great experience next time.
Once again thank you for using the service of MyTravelThru!
Layla - Quality Assurance from MyTravelThru airport transfer services.
Cancelled my taxis after I booked them 4 months in advance
I booked taxis well in advance back in February of my trip in June. First they cancelled my airport pick up taxi just over 24 hours before we were due to land. Then cancelled the second taxi 48 hours before hotel pick up.
Had to reorganise taxis that ended up costing more than my earlier bookings. Why even take the booking in the 1st place.
I'm sure they will reply and give an empty apology and cute unforseen circumstances but the bookings were made 4 months prior so they had plenty of warning.
Reply from Travelthru2023-06-16
Dear Nancy,
We are so sorry for this inconvenience.
It is true that we should have finished the trips you booked few months ago. Our service aims to serve our customers with the highest quality, therefore, we are very sorry for this.
We took proper actions, including finding more drivers in Italy to fulfill a significant increase in demand there. Even we tried our best, unexpected events such as cancellations happened, which we will avoid at all costs.
Customer satisfaction is the centre of our operation, hence we're very sorry.
We will ensure your next trip will be pleasant with us.
I hope you have a great time in Italy.
Nhi.
Great driver but the system sent him to the wrong terminal…
Reply from Travelthru2023-05-28
Thank you for your review. Customer satisfaction is our top priority and your feedback contributes to our continuous improvement.
Thank you for choosing Mytravelthru.
Nhi - Customer Success Manager
It was great that we got a free taxi ride through booking.com, the ride was nice, the car clean and the driver friendly. Only thing was that the driver was not waiting for us in the lobby, instead he texted with instructions how to meet him. Once i figured out i have to check my phone, it was smooth sailing!
Reply from Travelthru2023-05-28
Thank you for your review. Customer satisfaction is our top priority and your feedback contributes to our continuous improvement.
Thank you for choosing Mytravelthru.
Nhi - Customer Success Manager
Absolutely terrible. I booked and confirmed. Driver arrived and took me to a bolt driver that he had just booked 5 minutes before he met me. He paid that driver R200. My fare on the app was over R600 !!! For a service that I didn’t get. I felt unsafe, and the Bolt drivers car was filthy he had no clue as to where to take me !!!!! Unprofessional and huge safety risk
Reply from Travelthru2023-05-15
Dear Jacqui,
We are very sad to learn that your experience with us did not meet your expectation. At MyTravelThru, customer satisfaction is our top priority, and we always strive to do our best to ensure that you are happy with our services.
We deeply apologize for our services, took actions in the driver's quality, and proceeded to payment in full amount. The refund is expected to reach your account within 5-7 days. We will make sure that such incidents will never happen again, and your next trips with us will be pleasant.
Tan Mai
Founder & CEO
[email protected]
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