Book Your Airport Transfer & Car Hire Around The WorldTravelThru provides airport transfer and car hire services by carefully screened drivers in over 150+ countries in the world.
Written by the business, not verified by us.
Is Travelthru legit?
Travelthru (travelthru.com) has a 3.7 out of 5 rating on OK.one, based on 371 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 99% of negative reviews; 225 of them were added in the last 12 months. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent communication, punctual arrivals, and friendly drivers who always ensure smooth, highly reliable, and stress-free airport transfers. People often appreciate the thoughtful little details provided during the journey, making the entire ride comfortable, pleasant, and safe for everyone involved.
Some reviewers were not happy with booking management issues, encountering noticeable difficulties when trying to change reservations or dealing with unexpected delays. A few consumers also mentioned occasional unreliability regarding missed pickups, vehicle issues, or a complete lack of proper support when unexpected problems arose during their travel.
Auto-generated from all reviews of this business. For reference only.
Only beacuse driver sopote to know where Grand Palladium Punta Cana Resort & Spa he leave his with my family on Grand Palladium Bavaro and another no sign with my name on the airport Punta cana to see Hu he was I understand my flight sopote to arrive 6:05 pm july 7 buy was crazy delayed and we arrive july 8 12:35am but better service his good for good feedback..
Grand Palladium Punta Cana Resort & Spa
Reply from Travelthru2023-07-21
Dear,
I hope this finds you well. My name is Layla, and I am a member of the Quality Assurance team at MyTravelThru airport transfer services.
Upon receiving your feedback, our team immediately initiated a thorough investigation into the incident. This is an isolated incident, and we are taking immediate steps to prevent its recurrence in the future.
We understand that your time is valuable, and we deeply regret that we fell short of your expectations on this occasion. As a gesture of our commitment to rectifying the situation, we would like to offer you some things . Please check your mailbox or Whatsapp.
Thank you for your understanding, and we look forward to serving you better on your next journey with MyTravelThru airport transfer services.
Dear Kuat,
Thank you for your positive feedback, this is the motivation of MyTravelThru. We promise we will enhance our service and give you a better in your next trip. 🥰
Hope you have good time!
From Antalya airport was great came on time hassle free
But on our return the taxi didn’t turn up which we paid for we rang them and they told us they cancelled the return without any explanation
We rang them again asking why they didn’t come and they just hanged up on us
We nearly missed our flight
Thanks to the host of our hotel he ordered a local taxi to take us
so we had to pay again
Reply from Travelthru2023-07-12
Dear Michael,
I am writing to express my sincere apologies for the below average service you have recently received from our company. We deeply regret any inconvenience or disappointment this may have caused you.
We appreciate your feedback and take it very seriously. Your feedback about our service has alerted us to areas where we need improvement and we are committed to addressing them immediately. We want to assure you that this does not reflect the quality of service we want to provide to our valued customers like you.
Please allow me to assure you that we took immediate action to fix the issues you encountered. We have conducted an internal investigation to determine the root cause and are taking measures to prevent similar incidents from happening in the future. Our team has undergone additional training to ensure that they provide a consistent, efficient and satisfactory service to all our clients.
Once again, I sincerely apologize for the inconvenience caused. We greatly appreciate your patience and understanding.
Our customer care team is actively contacting you to compensate for this inconvenience. We are here to support you and make sure your future experiences with us.
Thank you for bringing this issue to our attention and we assure you that we are committed to making the necessary improvements.
Layla
Quality Assurance from MyTravelThru airport transfer services.
the driver left us with the suitcases at the airport parking lot and not at the departure terminal
Reply from Travelthru2023-07-21
Dear Andrea Modista,
I'm Layla - Quality Assurance from MyTravelThru airport transfer services.On behalf of MyTravelThru, I'm grateful to have you as our passenger. Your feedback matters, and we're sorry for any disappointment caused. Rest assured, we're taking steps to ensure your next encounter with us will be exceptional. Thank you for your understanding!
Hope you have great day!
There was nobody outside the airport. I had to call and text to find someone. We had to wait for the driver to come. The driver was kind and brought us to destination
Reply from Travelthru2023-07-21
Dear Lapo Salvetti, thank you from the bottom of our hearts for choosing our service for your recent journey. We genuinely appreciate your trust in us and want to extend our heartfelt apologies for any inconvenience you may have encountered during your trip. Your feedback is vital to our growth, and we are committed to using it to improve our services. Rest assured, we are taking your concerns seriously, and we promise to make your future experiences with us truly exceptional.
Pleae give us a change to serve you in your next trip 😍
Driver very kind! Came with our name outside in front of the terminal. He gave us also some information about some activity possibilities. Helped with the luggage and, most importantly, made sure we entered our hotel safely!
Only reason I didn’t give 5 stars to the company is that we had to wait outside for the driver to arrive and it wasn’t clear where we would meet. But with the Wi-Fi coverage of the airport and some text messages all went finally very fine!
Reply from Travelthru2023-07-12
Dear Tati,
I'm Layla - Quality Assurance from MyTravelThru airport transfer services. First, I want to thank the staff at MyTravelThru on behalf of the staff at MyTravelThru to thank you for your positive comments. This will be a great motivation for us to try harder to develop and improve the quality of our services. Because for us, customer satisfaction is always our top priority. Second, we would like to apologize for the error in the pick up process.
We want you to know that we've investigated and taken action to make sure this doesn't happen in the future.
Finally, we hope you give us the opportunity to serve you on your next trip. We guarantee you will be satisfied.
Hope you have great day 🥰
The driver didn’t come at arrival gate as they took revenge. At first they told me they can wait only 30 mins and have agreed that with booking.com which is a big lie. When i contacted booking.com, they told me they didn’t agree anything like this with the driver and Rico Cab’s has to wait at least 45mins and not only 30 Mins. Rico Cab’s get pissed off when i told him i have informed booking.com. His driver misguided my family to go and change money at the airport as he is well aware there is no money changer there but they didn’t tell us anything when i told them my family will change money at the airport. Before they come to airport, i told them if they can come an hour later as my family has to change money at airport etc but instead they try to rob money with me asking more money if they will wait more than 30 mins. They were rude and cut the call on my face every time am trying to speak with them. The driver also wasn’t picking up. We made other taxis at the airport to call him but still he didn’t pick up and was not there at airport which other taxis could confirmed. My family faced very bad experiences and it is clear that Rico Cab’s was taking revenge with me as i reported him to booking.com for asking to wait only 30 mins if flight landing time. The driver also deleted him message of his company name when my sister told him they are waiting long and they will report him to booking.com. If the driver was there then why did he not pick up any call we all made to him and why did he not inform he is leaving as in less than 45 mins my family was already outside the airport but the driver was no where to be seen??? Not recommended at all this unprofessional behavior of Rico Cab’s
Reply from Travelthru2023-07-07
Dear Ishina Goburdhun-Bhurtun Diya,
I'm Layla - Quality Assurance from MyTravelThru airport transfer services. behalf of MyTravelThru, I sincerely apologize for the bad experience. This is unacceptable. It was completely driver'fault.
Please know that we are taking immediate action to investigate the matter further. We are committed to addressing the issues you faced and implementing corrective measures to prevent similar situations from happening again. Your satisfaction is of utmost importance to us, and we genuinely value your patronage.
I would like to personally assure you that we are working diligently to rectify the situation and regain your trust. We would greatly appreciate the opportunity to make it up to you and provide you with the exceptional experience you deserve. Our customer care department has contacted you with the desire to make up for our mistake with some offer, please check your Whatsapp.
Once again, I am truly sorry for the negative experience you had with us. Your feedback is invaluable, and we are committed to learning from this incident to ensure that it never happens again.
Thank you for bringing this to our attention, and we look forward to the opportunity to make amends. Please give us a second chance to serve you, we won't let you down.
Wish you have a good trip at Durban, South Africa
Layla.
We didn’t go with him our flight is delayed!! And i want my money back !
Thank you
Reply from Travelthru2023-07-07
Dear Shouq,
I'm Layla - Quality Assurance from MyTravelThru airport transfer services.
On behalf of MyTravelThru, I sincerely apologize for the driver's failure to show up. We made an effort to direct another driver to pick you up. However, causing inconvenience and worry to your family, which is unacceptable. We sincerely apologize for the inconvenience you experienced while experiencing our service. It was completely our fault, and we regret letting you down on this occasion. Let me assure you that this incident will not happen again.
You can rest assured that we will refund your money in full. Our Head of department Quality Assurance contacted you. Please check your Whatsapp for more information.
Once again, please accept our sincere apologies for the inconvenience caused. We genuinely value your business and look forward to serving you better in the future.
Service was well organised and easy to find in the busy airport
Reply from Travelthru2023-07-07
Dear Angela,
Thank you for your kind appreciation and for selecting our service. Your satisfaction is what drives us, and we are honored to have met your expectations. We take pride in continuously striving for excellence, and your feedback reinforces our commitment to providing you with an even better service in the future. Your suggestions are invaluable, and we will utilize them to improve our processes and ensure that your next experience with us exceeds all expectations. Thank you for your trust, and we look forward to serving you with enhanced services and a smile!
Layla
Quality Assurance from MyTravelThru airport transfer services.
Transfer was broken, clima not working. It was very hot outside and driver closed all windows. Then after few minutes he said car is broken, engine get hot, A/C is out of service 🤦🤦🤦.
In the city he stopped and said we done. This your place. Our hotel was 4 km from that place. It was very awful experience here.
Reply from Travelthru2023-07-11
Hi Kuat Amanzholow,
I hope this finds you well. My name is Layla, and I am a member of the Quality Assurance team at MyTravelThru airport transfer services.
Upon receiving your feedback, our team immediately initiated a thorough investigation into the incident. This is an isolated incident, and we are taking immediate steps to prevent its recurrence in the future.
We understand that your time is valuable, and we deeply regret that we fell short of your expectations on this occasion. As a gesture of our commitment to rectifying the situation, we would like to offer you some things . Please check your mailbox or Whatsapp.
Thank you for your understanding, and we look forward to serving you better on your next journey with MyTravelThru airport transfer services.
Taxi was 15 minutes late. At 3.45 there was no traffic.
Drove safely.
Reply from Travelthru2023-07-21
Dear Elly Geeraerts,
I'm Layla - Quality Assurance from MyTravelThru airport transfer services.On behalf of MyTravelThru thank you for choosing our service! We apologize for any inconvenience you experienced and assure you that we're already making changes to enhance your future experiences with us. We can't wait to serve you again soon!
They wasn’t on time
They didn’t have the sign I requested
I had to call them and wait longer after that
Reply from Travelthru2023-07-11
We sincerely apologize for the bad experience you had at our service. We've taken action and made sure this doesn't happen in the future.
Thank you for informing us, but your feedback is extremely valuable for us to improve the service.
Once again sorry for your bad experience at our company, we hope that you will give us a chance to correct our mistakes and serve you again.
Hope you have a good day!
Layla
Quality Assurance from MyTravelThru airport transfer services.
We had a pretty awful experience landing with MyTravelThru today.
First of all, although we were told that someone will be waiting with a name card, there was no one there nor was there any actual person representing the company. I had to contact the driver who was nowhere to be found. We eventually found random representative who took us to a cafe and asked to wait for 5 minutes, then after 10 minutes he said 2 more minutes, which turned into 20 minutes. He provided no useful update and kept saying 3 minutes…
We were literally wheeling our bags to another taxi when the booked one showed up almost 1.5 hours after we landed. We were also crammed with 3 other people and their luggage. Absolutely horrible experience.
Reply from Travelthru2023-07-07
Dear Mr Tomas Mitkus,
First and foremost, please accept our heartfelt apologies for the inconvenience and frustration you experienced. Your satisfaction is of utmost importance to us, and we deeply regret falling short of your expectations.
Your feedback has served as a catalyst for change within our organization. We have assembled a dedicated team to thoroughly investigate the issues you encountered and identify areas for improvement. We are committed to rectifying the situation and ensuring that such incidents are not repeated in the future.
We value your business and the trust you have placed in us. As a token of our apology, we would like to give you some offers as a gesture of goodwill please check your Whatsapp. It is our way of expressing our gratitude for your understanding and patience.
Once again, please accept our sincere apologies for the inconvenience caused. We genuinely value of you and look forward to serving you better in the future.
Layla
Quality Assurance from MyTravelThru airport transfer services.
I don’t even want to give a star that’s how horrible this service was. I pre booked a mini van for both arrival and departure. When I got to the airport in PUJ I had to wait 1 hour for a van because “they sent a car”. Then on the day of departure same thing. The car was booked for 8am and 830 came and we still had no taxi. Everytime I called or texted I was told yes 1 minute or 2 minutes and still nobody. So I ended up having to pay a taxi from the hotel. Horrible service and I would never recommend to family and friends. And the ones that are booked with this service I will ask them to reconsider.
Reply from Travelthru2023-07-11
Dear Anna,
I'm Layla - Quality Assurance from MyTravelThru airport transfer services.On behalf of MyTravelThru, I am writing to offer my heartfelt sympathy for the negative experience you encountered with our service. We deeply regret the inconvenience and frustration this has caused you.
I understand the importance of delivering a seamless and satisfactory experience to every customer, and it saddens me that we were unable to meet your expectations. Your feedback is crucial to us, as it helps us identify areas for improvement and ensure that such incidents do not occur in the future.
Please know that we are taking immediate action to investigate the matter further. We are committed to addressing the issues you faced and implementing measures to prevent similar situations from happening again. Your satisfaction is of utmost importance to us, and we really value your patronage. Our customer service team looks forward to being able to send you offers. Please check your mailbox.
Thank you for bringing this to our attention, and we look forward to the opportunity to make amends.
Have good day ^^
I was disappointed that it took about 40 minutes to connect with my driver. Upon my arrival in Denver and coming out of the gate, he was not there waiting for me. After, collecting my baggage, I connected to the wifi at the airport and I was able to call him on Whatsapp. He wanted me to ask around to meet him at a specific location outside. Mind you, I have had an exhausting long journey and I just wanted to arrive at the hotel to rest. When I finally, arrive at the specific location outside, he was not there and I had to keep on waiting for him. By now, he was calling me on Whatsapp but I don’t have an American sim card and no longer connected to the airport wifi so I could not answer his call. I had to beg a random person to call him. Finally, he arrived to pick me up and I was happy to reach my hotel. Even though, he had sent me WhatsApp messages prior, it would have still been beneficial if he had waited for me outside the arrival point inside the airport.
Reply from Travelthru2023-07-21
Dear Christiana,
We extend our heartfelt gratitude for choosing our service for your recent journey. Your support is immensely valuable to us, and we want to express our sincerest apologies for any inconvenience you may have encountered along the way. Your feedback has been a guiding light in our pursuit of excellence, and we are committed to making positive changes to ensure your future experiences with us are nothing short of exceptional.
Please know that your satisfaction is of the utmost importance to us, and we deeply regret that we fell short of meeting your expectations. Your comments have been carefully reviewed by our team, and we are already implementing measures to address the areas that need improvement.
We understand that actions speak louder than words, and we are determined to transform your disappointment into delight. We want to regain your trust and assure you that we are taking every step necessary to create a memorable experience for you in the future.
As we strive for continuous improvement, we encourage you to reach out to us directly if there's anything specific you'd like to share. Your feedback is a valuable resource that empowers us to become better and serve you in the best possible way.
Once again, thank you for being patient with us and giving us the opportunity to learn from our shortcomings. Your loyalty is highly appreciated, and we genuinely look forward to welcoming you on board again soon. Rest assured, we will spare no effort in providing you with a service that surpasses your expectations.
Wishing you safe and pleasant journeys ahead, and we can't wait to serve you with an improved experience that reflects the high standards we hold ourselves to.
I request a large mini van. We are a group of 6 people but the company send a regular car. The driver don't have any sence to customer services and greeting. I don't have any notification about where is the driver until I wrote. Came late was supposed to arrived to 3:28pm; but arrive like 3:48pm. Bad service. 👎
Reply from Travelthru2023-07-11
Dear Yarrilis,
I am writing to offer my heartfelt sympathy for the negative experience you encountered with our service. We deeply regret the inconvenience and frustration this has caused you.
I understand the importance of delivering a seamless and satisfactory experience to every customer, and it saddens me that we were unable to meet your expectations. Your feedback is crucial to us, as it helps us identify areas for improvement and ensure that such incidents do not occur in the future.
Please know that we are taking immediate action to investigate the matter further. We are committed to addressing the issues you faced and implementing measures to prevent similar situations from happening again. Your satisfaction is of utmost importance to us, and we really value your patronage. Our customer service team has sent you offers. Please check your Whatsapp.
Thank you for bringing this to our attention, and we look forward to the opportunity to make amends.
Layla
Quality Assurance from MyTravelThru airport transfer services.
Driver arrived 1 hour late. Asked what time was our flight departing, when actually we were going to another hotel. Nobody even told him our itinerary. Car was a Toyota Prius, even when we fit, was actually quite small.
Reply from Travelthru2023-07-11
Dear Matias Lanzinetti,
I hope this email finds you well. My name is Layla, and I am a member of the Quality Assurance team at MyTravelThru airport transfer services.
Upon receiving your feedback, our team immediately initiated a thorough investigation into the incident. This is an isolated incident, and we are taking immediate steps to prevent its recurrence in the future.
We understand that your time is valuable, and we deeply regret that we fell short of your expectations on this occasion. As a gesture of our commitment to rectifying the situation, we would like to offer you some things . Please check your mailbox or Whatsapp.
Thank you for your understanding, and we look forward to serving you better on your next journey with MyTravelThru airport transfer services.
Pick up was easy and directions clear apart from leaving the baggage reclaim area, should have been to the left rather than to the right, I think they got mixed up looking from the outside, rather than coming from the inside. Other than that service was excellent with a comfortable vehicle ride into the city.
Reply from Travelthru2023-07-07
Dear Michael,
We would like to extend our sincere thanks for choosing our service and for your generous feedback. It is our pleasure to have served you, and we are committed to continually improving to provide an exceptional service experience. Your satisfaction is our primary goal, and your feedback is a valuable resource that helps us achieve that. We appreciate your support, and we promise to deliver an even better service in the future. Thank you once again for choosing us, and we can't wait to show you the enhancements we have in store!
Hope you have great time in Thailand!
Layla
Quality Assurance from MyTravelThru airport transfer services.
Driver didn’t pick me up at the airport in Kolkata, had to take a local tax in the end. Driver had flight details, which was delayed, was informed that I was arriving from overseas so would need a way to connect to internet. Kolkata airport has no working Wi-Fi, nowhere to buy a SIM card, had to hotspot off some helpful Indians phone. Ring driver via WhatsApp…no response, what half an hour until 2am. Final take a chance with a local taxi, note also no ATM at the airport.
Reply from Travelthru2023-07-11
Dear Matthew Bos,
First, we understand your struggles and we know it was a terrible experience. We hope you understand that the customer experience is always our top priority. We've taken action and made sure this doesn't happen in the future.
Thank you for providing these helpful reviews. Our customer care team has contacted you to send you more information. Please check your mailbox.
I hope you have a good day!
Layla
Quality Assurance from MyTravelThru airport transfer services.
The taxidriver was not at the airport. When we texted there was no response. When we called he told us to go to desk 15 but no driver. After an hour or so he picked us up but then he couldnt find the location and called several times with someone else. Communication in English was poor. Positive feedback: helped us with suitcases and very clean spacious cab.
Reply from Travelthru2023-07-11
Hi Mandy,
I hope this finds you well. My name is Layla, and I am a member of the Quality Assurance team at MyTravelThru airport transfer services.
Upon receiving your feedback, our team immediately initiated a thorough investigation into the incident. This is an isolated incident, and we are taking immediate steps to prevent its recurrence in the future.
We understand that your time is valuable, and we deeply regret that we fell short of your expectations on this occasion. As a gesture of our commitment to rectifying the situation, we would like to offer you some things . Please check your mailbox or Whatsapp.
Thank you for your understanding, and we look forward to serving you better on your next journey with MyTravelThru airport transfer services.
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