Great experience
Great experience. Driver was friendly and knowledgeable will defo use again.
About Travelthru
Data updated- Website
- travelthru.com
- Category
- Shopping & Fashion
- Location
- Singapore
- Status
- Unclaimed
- Last 12 months
- 225 reviews
- Replies to negative
- 99% (96/97)
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About this business
Book Your Airport Transfer & Car Hire Around The WorldTravelThru provides airport transfer and car hire services by carefully screened drivers in over 150+ countries in the world.
Written by the business, not verified by us.Is Travelthru legit?
Travelthru (travelthru.com) has a 3.7 out of 5 rating on OK.one, based on 371 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 99% of negative reviews; 225 of them were added in the last 12 months. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent communication, punctual arrivals, and friendly drivers who always ensure smooth, highly reliable, and stress-free airport transfers. People often appreciate the thoughtful little details provided during the journey, making the entire ride comfortable, pleasant, and safe for everyone involved. Some reviewers were not happy with booking management issues, encountering noticeable difficulties when trying to change reservations or dealing with unexpected delays. A few consumers also mentioned occasional unreliability regarding missed pickups, vehicle issues, or a complete lack of proper support when unexpected problems arose during their travel.
Auto-generated from all reviews of this business. For reference only.What people say
Good communication
Good communication, on time arrival Provided all details of the driver
Reply from Travelthru2026-10-20
Dear Mr/Ms. Nargus, Thank you for your kind feedback! We are delighted to hear that you were satisfied with the communication, the driver's punctuality, and the information provided before your transfer. Your appreciation means a lot to us, and we look forward to welcoming you again and providing you with another smooth and comfortable journey. Kind regards, Ha Quality Assurance Team TravelThru
No issues driver was waiting at airport…
No issues driver was waiting at airport very polite and good English first class service
Reply from Travelthru2026-10-20
Dear Mr/Ms. Siobhan, Thank you for your wonderful feedback! We are delighted to hear that your driver was waiting at the airport, communicated politely in English, and provided first-class service. Your kind words mean a great deal to us, and we will be happy to share your compliments with our local team and driver. We truly appreciate your trust in TravelThru and look forward to welcoming you again on your future journeys. Kind regards, Ha Quality Assurance Team TravelThru
On time service
On time service to go to the airport. Just a little miss communication with the driver which made him a bit grumpy. But the drive itself was nice and smooth.
Reply from Travelthru2026-10-20
Dear Mr/Ms. HelloMauritius, Thank you for sharing your feedback with us. We are pleased to hear that your driver arrived on time and that you enjoyed a smooth and comfortable journey to the airport. However, we sincerely apologize for the miscommunication and for the driver's attitude, which may have made you feel uncomfortable. We believe every interaction should be polite and professional, and we will share your feedback with our local team to help improve our service. We truly appreciate your comments and hope to provide you with an even better experience on your next journey with TravelThru. Kind regards, Ha Quality Assurance Team TravelThru
The driver was so nice
The driver was so nice , and the car was so good too
Reply from Travelthru2026-10-20
Dear Mr/Ms. Omar Alassem, Thank you for your lovely feedback! We are delighted to hear that you had such a positive experience with our driver and were satisfied with the vehicle. Your kind words mean a lot to us, and we will be happy to share your compliments with our local team and driver. We truly appreciate your trust in TravelThru and look forward to serving you again on your future journeys. Kind regards, Ha Quality Assurance Team TravelThru
Great communication
Reply from Travelthru2026-10-20
Dear Mr/Ms. LG, Thank you for your kind feedback! We are delighted to hear that you were satisfied with our communication. Your satisfaction means a lot to us, and we look forward to providing you with another smooth and pleasant experience on your next journey with TravelThru. Kind regards, Ha Quality Assurance Team TravelThru
Very good service
The driver was already there, easy to communicate with, transfer to city was fine.
Reply from Travelthru2026-10-20
Dear Mr/Ms. Patrice Bourquenoud, Thank you for your kind feedback! We are delighted to hear that your driver was already waiting for you, communication was easy, and your transfer to the city went smoothly. We truly appreciate your trust in TravelThru and look forward to serving you again on your future journeys. Kind regards, Ha Quality Assurance Team TravelThru
Unreliable, no show driver. No compensation.
We turned up at the airport at Fiji and waited and waited searched and searched and our driver never turned up. Our family with the kids and elderly grandmother, were stuck there. Fortunately we're able to make alternative arrangements as we were there in the middle of the day. I have no idea what we would have done if we arrived at night. We paid $100 for the taxi reservation, couldn't get in touch with TravelThru as we were in a foreign country, even via WhatsApp. Then had to try an arrange another taxi and then had to pay for that on top. I took the approach of booking this as it presented as a reliable option but could trust this company. I contacted them subsequently and they passed the buck back to my original booking company. So apart from booking with them and then taking your payment, on every other level they were unreliable. They did say sorry though.
Reply from Travelthru2026-10-09
Dear Mr/Ms. Matthew, Please accept our deepest and most sincere apologies for the disappointing experience you and your family had with your airport transfer in Fiji. We understand how stressful it must have been to wait at the airport with children and your elderly grandmother, only to find that no driver arrived and you could not reach our team for assistance. We are truly sorry that you had to arrange alternative transportation and pay additional costs despite having already paid for your transfer. This is not the level of reliability and support we aim to provide. We sincerely regret letting you and your family down. Regarding your concerns about compensation for the additional taxi expenses, please contact us at [email protected] with your booking details and any relevant receipts so our team can review your request and advise you on the next steps. Once again, please accept our heartfelt apologies for the inconvenience and frustration caused. Kind regards, Ha Quality Assurance Team TravelThru
Do NOT waste your time
From Booking.com to the company TravelThru, they are completely unprofessional. From the day of the hotel reservation on September 3rd, 2026, they offered an airport transfer, without specifying any baggage allowance or whether there was a standard or plus option. On that date, I explicitly stated that a family member is a senior citizen with reduced mobility, therefore we needed the driver to arrive 60 minutes after the flight landed, and that this timeframe should be factored in for no-shows. This was already documented on Booking.com, and later by TravelThru with one of their agents who confirmed the same date, September 4th, 2026, but here we are on October 1st, 2026, and nothing that was said is true. The company outsourced by TravelThru had no idea about the request; it was complete chaos. There is no communication or information between them, and the clients are left to fend for themselves. They offer a service just to say they do, but there is no criteria or professionalism. Your drivers from third-party companies are suffering, and most importantly, all the customers. Learn to manage your bookings and be serious! Booking 797673714
Reply from Travelthru2026-10-09
Dear Mr/Ms. Mylena, Please accept our sincere apologies for the disappointing experience you had with your transfer under booking **797673714**. We have received your complaint via email. Kindly check your inbox for our correspondence. We sincerely regret the inconvenience and frustration caused to you and your family. We take your feedback seriously and appreciate you bringing this matter to our attention. Kind regards, Ha Quality Assurance Team TravelThru
Only way to go
Only way to go. Only positive things to say. Worth every cent. A pleasure to deal with
Reply from Travelthru2026-10-09
Dear Mr/Ms.Sophia Ryan, Thank you so much for your wonderful feedback! We’re delighted to hear that you had such a positive experience with TravelThru and found our service worth every cent. Your kind words mean a lot to our team, and we truly appreciate your trust and support. We look forward to welcoming you again on your future journeys! Kind regards, Ha Quality Assurance Team TravelThru
Horrible company to deal with
Horrible company to deal with. Wanted to make a slight amendment to my booking and company was so unhelpful and wanted to charge me $18 to make a change for the time and a correction on the location. Do not recommend and would never use again.
Reply from Travelthru2026-10-03
Dear Mr/Ms. Zahid Butt, We are truly sorry to hear about your experience with TravelThru. We understand how frustrating it must have been when you simply wanted to make a small adjustment to your booking and instead felt that you were not properly supported. We sincerely apologize that our communication and handling of your request left you with such a negative impression. This is certainly not the experience we want our customers to have, and we regret that we did not make the process easier and more reassuring for you. We would genuinely appreciate the opportunity to look into what happened and understand exactly how your request was handled, including the circumstances surrounding the additional charge. If you are willing, please contact us at [email protected] with your booking details and any relevant information. Our team will review the case carefully and do our best to address your concerns. Thank you for bringing this to our attention. We are sorry that we fell short of the level of service you expected from us, and we hope we can have the opportunity to make this right. Best regards, Tan Mai CEO and Founder TravelThru
Great service
Great service. Very clear every step, driver super friendly. Recommend
Reply from Travelthru2026-10-03
Dear Mr/Ms. Ignacia Antonia Cifuentes fern, Thank you so much for your wonderful feedback! We’re truly delighted to know that you felt confident and well supported throughout your experience with TravelThru. It’s especially rewarding to hear that everything felt clear and straightforward, and that your driver made you feel so welcome. We’ll certainly share your kind words with our driver. Your appreciation is a wonderful encouragement to our team and means a great deal to us. Thank you again for choosing TravelThru and for your recommendation. We hope to have the pleasure of assisting you again on your next journey. Kind regards, Ha Quality Assurance Manager TravelThru
Made it easy to find my hotel
Reply from Travelthru2026-10-03
Dear Mr/Ms. Jasmin, Thank you very much for your kind feedback! We’re delighted to know that our service helped make your arrival easier and that you were able to find your hotel without any trouble. It’s always our goal to make every part of the journey as comfortable and stress-free as possible. Thank you for choosing TravelThru and for taking the time to share your experience. We truly appreciate your trust and hope to assist you again on your future travels. Kind regards, Ha Quality Assurance Manager TravelThru
Great service and easy to deal
Reply from Travelthru2026-10-03
Dear Mr/Ms. Budi Hermanto, Thank you very much for your kind feedback! We’re delighted to know that you found our service easy and straightforward. Making the travel experience simple and stress-free for our customers is something we truly value. Thank you for choosing TravelThru and for taking the time to share your experience. We really appreciate your trust and hope to assist you again on your future travels. Kind regards, Ha Quality Assurance Manager TravelThru
Our driver was waiting for us with a…
Our driver was waiting for us with a smile, very efficient service
Reply from Travelthru2026-10-03
Dear Mr/Ms. Carolanne, Thank you very much for your lovely feedback! We’re delighted to know that you received such a warm welcome and that everything went smoothly. It’s wonderful to hear that our driver’s friendly attitude and efficient service helped make your arrival a pleasant one. We truly appreciate you taking the time to share your experience and recognize our driver’s efforts. Thank you for choosing TravelThru, and we hope to have the pleasure of assisting you again on your next journey. Kind regards, Ha Quality Assurance Manager TravelThru
Very good experience
Very good experience. Good driver. Safe drive
Reply from Travelthru2026-10-03
Dear Mr/Ms. Roxana Marinescu, Thank you very much for your kind feedback! We’re delighted to know that you had a very good experience with TravelThru and felt comfortable and safe throughout your journey. Your appreciation of your driver is truly valued, and we’ll be happy to share your kind words with him. Thank you for choosing TravelThru and for placing your trust in us. We hope to have the pleasure of assisting you again on your future travels. Kind regards, Ha Quality Assurance Manager TravelThru
Lisbon Trip
Top experience with my driver who was very friendly and respectful (unfortunately I forgot his name). Definitely recommended!
Reply from Travelthru2026-10-03
Dear Mr/Ms. Ibrahim, Thank you so much for sharing your wonderful experience with us! We’re truly delighted to know that you felt comfortable and well treated throughout your journey. Your kind recognition of your driver’s attitude and service is greatly appreciated, even without his name being mentioned. We’ll be happy to share your feedback with our team as a reminder of how much a friendly and respectful approach can mean to our customers. Thank you again for choosing TravelThru and for your recommendation. We truly appreciate your trust and hope to have the pleasure of assisting you again on your future travels. Kind regards, Ha Quality Assurance Manager TravelThru
Friendly and accomodating
The driver is friendly and accomodating. Definitely a good service.
Reply from Travelthru2026-10-03
Dear Mr/Ms. Jao Patrick Lazo, Thank you very much for your kind words! We’re delighted to know that you had a positive experience with TravelThru. Your appreciation of our driver’s friendly and accommodating service means a lot to us, and we’ll be happy to share your feedback with him. Thank you for choosing TravelThru and for taking the time to recommend our service. We truly appreciate your trust and hope to assist you again on your future travels. Kind regards, Ha Quality Assurance Manager TravelThru
Faro pick up
Even though we were help up in the airport the driver was very patient and he was extremely pro active with our luggage. My husband is disabled and he wouldn't let either of us lift any of the luggage. Safe driver
Reply from Travelthru2026-10-03
Dear Mr/Ms. Lynda Senner, Thank you so much for taking the time to share such a meaningful review. We’re truly touched to know that you felt cared for throughout your journey. The patience, attentiveness, and consideration shown by your driver are qualities we value deeply, and we’re especially pleased that his thoughtful assistance helped make things easier for you both. We’ll be sure to share your kind words with him. Knowing that his care, willingness to help, and safe driving made a difference to your experience will mean a great deal to him and to our entire team. Thank you again for choosing TravelThru and for placing your trust in us. We hope to have the pleasure of assisting you again and providing the same level of care on your future travels. Kind regards, Ha Quality Assurance Manager TravelThru
The communication & service was excellent
The communication was excellent; from the initial reservation to when the car turned up (early, which was a bonus). When you have transportation booked to catch a flight, nerves can set in that you might be let down. But not in this case. The confirmation & details for the pick-up were immediate; and the driver was in constant contact prior to the pickup. He was also very pleasant and loaded our bags in to the car boot. I highly recommend the company for your transportation needs.
Reply from Travelthru2026-10-03
Dear Mr/Ms. Mrs Llerena, Thank you sincerely for taking the time to share such a thoughtful review. We truly appreciate your trust in TravelThru, especially when arranging transportation for an important journey such as catching a flight. Knowing that you felt reassured and could travel without that worry is one of the most meaningful compliments our team can receive. We’re also very grateful for your kind recognition of our driver. His care and helpful attitude are a wonderful reflection of the service we want every customer to experience, and we’ll be sure to share your appreciation with him. Thank you again for your generous recommendation and for choosing TravelThru. We’re honored to have been part of your journey and hope to have the pleasure of assisting you again in the future. Kind regards, Ha Quality Assurance Manager TravelThru
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