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Shopping & Fashion

Travelthru

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371 reviews

3.7371 reviews
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About Travelthru

Data updated
Website
travelthru.com
Category
Shopping & Fashion
Location
Singapore
Status
Unclaimed
Last 12 months
225 reviews
Replies to negative
99% (96/97)
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About this business

Book Your Airport Transfer & Car Hire Around The WorldTravelThru provides airport transfer and car hire services by carefully screened drivers in over 150+ countries in the world.

Written by the business, not verified by us.

Is Travelthru legit?

Travelthru (travelthru.com) has a 3.7 out of 5 rating on OK.one, based on 371 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 99% of negative reviews; 225 of them were added in the last 12 months. Last updated 2026-10-24.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent communication, punctual arrivals, and friendly drivers who always ensure smooth, highly reliable, and stress-free airport transfers. People often appreciate the thoughtful little details provided during the journey, making the entire ride comfortable, pleasant, and safe for everyone involved. Some reviewers were not happy with booking management issues, encountering noticeable difficulties when trying to change reservations or dealing with unexpected delays. A few consumers also mentioned occasional unreliability regarding missed pickups, vehicle issues, or a complete lack of proper support when unexpected problems arose during their travel.

Auto-generated from all reviews of this business. For reference only.

What people say

Perfect experience

Youssef was waiting for us as agreed. He was very friendly and polite. I would definitely use Youssef and Travelthru again.

Reply from Travelthru2026-10-03

Dear Mr/Ms. Naomi Brennan, Thank you so much for your lovely review! We’re truly pleased to know that Youssef made such a positive impression on you. Your appreciation of his service and your willingness to choose Youssef and TravelThru again are incredibly meaningful to us. We’ll be sure to share your kind words with Youssef. Recognition like this is a wonderful encouragement and reminds our drivers how much their professionalism and care are appreciated. Thank you again for your trust and for choosing TravelThru. We look forward to assisting you again on your next journey! Kind regards, Ha Quality Assurance Manager TravelThru

Great service and pleasant…

Great service and pleasant communication and support!

Reply from Travelthru2026-10-03

Dear Mr/ms. Aliona Bercaci, Thank you very much for your lovely feedback! We’re delighted to know that you had such a positive experience with TravelThru. It means a great deal to us to know that you felt supported and well taken care of throughout your experience. Your appreciation is a wonderful encouragement to our team. Thank you for choosing TravelThru and for placing your trust in us. We hope to have the pleasure of assisting you again on your future travels. Kind regards, Ha Quality Assurance Manager TravelThru

Great driver, but...

Great driver, although only taken to the wrong place initially and had to walk the last bit.

Reply from Travelthru2026-10-03

Dear Mr/ms. CMB, Thank you for taking the time to share your feedback with us. We’re pleased to hear that you had a positive impression of your driver. At the same time, we’re sorry that you were initially taken to the wrong location and had to walk the remaining distance. We understand that this was inconvenient, especially at the end of a journey, and we appreciate you bringing it to our attention. Your feedback is important to us, and we’ll use it to review how the destination details are communicated and followed to help prevent similar situations in the future. Thank you again for choosing TravelThru and for recognizing your driver despite this inconvenience. We truly appreciate your understanding and hope to provide you with a smoother experience next time. Kind regards, Ha Quality Assurance Manager TravelThru

Very good service

Very good service. The driver was wonderful

Reply from Travelthru2026-10-03

Dear Mr/Ms. Jaime, Thank you very much for your lovely feedback! We’re delighted to know that you had such a positive experience with TravelThru and that your driver made your journey especially enjoyable. We truly appreciate you taking a moment to recognize his service, and we’ll be happy to share your kind words with him. Thank you for choosing TravelThru and for your trust in our service. We hope to have the pleasure of welcoming you again on your future travels. Kind regards, Ha Quality Assurance Manager TravelThru

Excellent driver and clean car

Reply from Travelthru2026-10-03

Dear Mr/Ms. Geoffrey Krisko, Thank you very much for your kind feedback! We’re delighted to know that you had a pleasant experience with TravelThru. Your appreciation of both the driver and the vehicle means a lot to us, and we’re happy that you could enjoy a comfortable journey. Thank you for choosing TravelThru and for taking the time to share your experience. We truly appreciate your trust and hope to assist you again on your future travels. Kind regards, Ha Quality Assurance Manager TravelThru

No problem the driver came on time

No problem the driver came on time. Smooth journey no complaints. Was easy to book.

Reply from Travelthru2026-10-03

Dear Mr/ms. Rashpal, Thank you very much for taking the time to share your experience with us! We’re delighted to know that everything went smoothly from booking through to your journey. It’s always our goal to make the entire process simple, reliable, and hassle-free for our customers. Thank you for choosing TravelThru and for your trust in our service. We truly appreciate your feedback and hope to assist you again on your future travels. Kind regards, Ha Quality Assurance Manager TravelThru

Booking process was very smooth and…

Booking process was very smooth and easy. The driver waited me at the airport and was very kind. Amazing service!

Reply from Travelthru2026-10-03

Dear Mr/Ms. Cliente, Thank you so much for your wonderful feedback! We’re truly delighted to know that your experience with TravelThru was such a positive one. It means a lot to us to hear that you felt well taken care of from the moment you made your booking through to your arrival. We’ll certainly share your kind words with your driver. Knowing that our customers appreciate their care and kindness is a wonderful encouragement to them and to our entire team. Thank you again for choosing TravelThru and for your trust in us. We hope to have the pleasure of welcoming you again on your future travels. Kind regards, Ha Quality Assurance Manager TravelThru

The driver was so helpful and nice

The driver was so helpful and nice the whole experience was very good and punctual actually

Reply from Travelthru2026-10-03

Dear Mr/Ms. Alaa Abufarwah, Thank you so much for your lovely feedback! We’re truly happy to know that you had such a positive experience with TravelThru. It means a lot to us to hear that you felt well looked after and that everything came together smoothly throughout your journey. We’ll certainly share your kind words with our driver — knowing that their care and dedication are appreciated is a wonderful encouragement. Thank you for choosing TravelThru and for placing your trust in us. We hope to have the pleasure of assisting you again on your next journey. Kind regards, Ha Quality Assurance Manager TravelThru

Very pleased 😀

Our driver arrived on time and we had a very pleasant trip to faro airport… lovely driver got our bags out for us and wished us well

Reply from Travelthru2026-10-03

Dear Mr/Ms. Mau, Thank you so much for your lovely feedback! We’re delighted to know that your journey to Faro Airport was a pleasant one and that you felt well looked after by your driver. His thoughtful assistance and warm farewell are exactly the kind of personal care we hope our customers experience with TravelThru. We’ll be very happy to share your kind words with your driver. Thank you for choosing TravelThru and for taking the time to recognize his efforts. We truly appreciate your trust and hope to welcome you again on a future journey. Kind regards, Ha Quality Assurance Manager TravelThru

Good and precise service

Reply from Travelthru2026-09-28

Dear Mr/Ms. Giulia, Thank you very much for your kind feedback! We’re delighted to hear that you found our service good and precise. Providing reliable, well-organized service is very important to us, and we’re pleased that your experience met your expectations. Thank you for choosing TravelThru and for your trust in our service. We hope to assist you again on your future travels. Kind regards, Ha Quality Assurance Manager TravelThru

Great communication

Great communication, clean transport, comfortable vehicle kind and friendly drivers.

Reply from Travelthru2026-09-28

Dear Mr/Ms. Stephanie Marland, Thank you very much for your kind feedback! We’re delighted to hear that you appreciated the great communication, clean transport, and comfortable vehicle. It’s also wonderful to know that our drivers were kind and friendly and helped make your journey a pleasant experience. Your satisfaction means a great deal to us, and we truly appreciate you taking the time to share these positive comments. Thank you for choosing TravelThru, and we hope to assist you again on your future travels. Kind regards, Ha Quality Assurance Manager TravelThru

Very good service from Abhi,thank you…

Very good service from Abhi,thank you so much,our traveling was very enjoyable because of him 🥰🥰🥰🥰keep up the wonderful work,it was appreciated

Reply from Travelthru2026-10-03

Dear Mr/Ms.Nosihle Ngcobo, Thank you so much for your lovely and heartfelt feedback! 🥰 We’re absolutely delighted to know that Abhi made such a positive difference to your journey. It’s wonderful to hear that his service helped make your travels more enjoyable, and we truly appreciate you taking the time to recognize his efforts. We’ll be very happy to share your kind words with Abhi. Feedback like yours is a wonderful encouragement and means a great deal to our drivers and the entire TravelThru team. Thank you again for choosing TravelThru and for your warm appreciation. We hope to have the pleasure of welcoming you again on your future travels! Kind regards, Ha Quality Assurance Manager TravelThru

The service was as promised

The service was as promised. The driver xoordinated and arrived on time.

Reply from Travelthru2026-10-03

Dear Mr/Ms. Sudiptorudra, Thank you very much for taking the time to share your feedback with us! We’re pleased to know that everything went smoothly and that our driver was well coordinated and punctual. Providing a dependable service and ensuring our customers can travel with peace of mind is very important to us. Thank you for choosing TravelThru and for your trust in our service. We truly appreciate your support and hope to assist you again on your future travels. Kind regards, Ha Quality Assurance Manager TravelThru

Very efficient and good customer…

Very efficient and good customer service. Very useful at communicating. Made my first trip in Bangkok very easy. Thank you

Reply from Travelthru2026-10-03

Dear Mr/Ms. Cristelle, Thank you very much for your lovely feedback! We’re truly happy to know that our team’s communication and customer service helped make your first trip to Bangkok easier and more enjoyable. It means a lot to us to know that you felt well supported throughout your journey. Thank you for choosing TravelThru and for taking the time to share your experience with us. We truly appreciate your trust and hope to have the pleasure of assisting you again on your future travels. Kind regards, Ha Quality Assurance Manager TravelThru

🇵🇹 Couple holidays

The driver was there waiting for us before our arrival, drive safe, very kind. And when I need to speak with the customer service, they always help me.

Reply from Travelthru2026-10-03

Dear Mr/Ms. Fernanda Serra, Thank you very much for taking the time to share your experience with us! We’re delighted to know that you felt well cared for throughout your journey. It’s especially lovely to hear that both your driver and our customer service team made you feel supported and at ease. Your kind words are a wonderful encouragement to everyone involved in providing the service. Thank you for choosing TravelThru and for placing your trust in us. We truly appreciate your support and hope to have the pleasure of assisting you again on your next journey. Kind regards, Ha Quality Assurance Manager TravelThru

Excellent

Excellent. Driver was on time, friendly, and stayed with us to find the address and the key. Nice vehicle.

Reply from Travelthru2026-09-27

Dear Mr/Ms. Richard K, Thank you very much for your wonderful feedback! We’re delighted to hear that your driver was punctual, friendly, and went the extra mile by staying with you to help locate the address and find the key. We’re also pleased that you enjoyed the vehicle and found it comfortable for your journey. It’s always our goal to provide not only a reliable transfer but also thoughtful assistance when our customers need it. Thank you for choosing TravelThru and for recognizing your driver’s helpfulness. We truly appreciate your trust and hope to have the pleasure of assisting you again on your future travels. Kind regards, Ha Quality Assurance Manager TravelThru

Top man

Top man, we were delayed but waited and great service

Reply from Travelthru2026-09-28

Dear Mr/Ms. J Bevan, Thank you so much for your kind feedback! We’re delighted to hear that your driver waited for you despite the delay and continued to provide great service. We understand how reassuring it is to know that your driver is there for you even when travel plans don’t go exactly as expected. Thank you for choosing TravelThru and for taking the time to recognize your driver’s patience and excellent service. We truly appreciate your trust and hope to assist you again on your future travels. Kind regards, Ha Quality Assurance Manager TravelThru

Awesome service received with clear…

Awesome service received with clear explanation on the road journey and driver was so knowledgeable and well communicated and was always in touch with us before we even started our journey. Hats off!!

Reply from Travelthru2026-09-28

Dear Mr/Ms. Jvalin, Thank you so much for taking the time to share such wonderful feedback with us! We’re delighted to hear that you had an excellent experience and appreciated the clear explanations throughout the journey. It’s especially wonderful to know that your driver was knowledgeable, communicated well, and stayed in touch with you even before the journey began, helping you feel informed and reassured from the start. Your kind words mean a great deal to us, and we’re very happy that the service met your expectations. Thank you for choosing TravelThru, and we hope to have the pleasure of assisting you again on your future travels. Kind regards, Ha Quality Assurance Manager TravelThru

Great service very safe clean and up to…

Great service very safe clean and up to date communication

Reply from Travelthru2026-09-27

Dear Mr/Ms. Richard Cantor, Thank you very much for your kind feedback! We’re delighted to hear that you had a great experience with TravelThru and appreciated the safety, cleanliness, and up-to-date communication throughout your journey. Providing a safe, comfortable, and well-coordinated service is very important to us, so your positive comments mean a great deal to our team. Thank you for choosing TravelThru and for your trust in our service. We hope to assist you again on your future travels. Kind regards, Ha Quality Assurance Manager TravelThru

Communication was easy

Communication was easy, driver kept in constant contact with clear instructions, was in time and even helped us locate our apartment

Reply from Travelthru2026-09-27

Dear Mr/Ms. Donna Cartwright, Thank you very much for taking the time to share your experience with us. We’re delighted to hear that communication with your driver was easy and consistent, with clear instructions throughout the journey. It’s also wonderful to know that your driver was on time and went the extra mile by helping you locate your apartment, making your arrival easier and more reassuring. We truly appreciate your kind words and are happy that our service helped make your journey smooth and stress-free. Thank you for choosing TravelThru, and we hope to assist you again on your future travels. Kind regards, Ha Quality Assurance Manager TravelThru

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