The communication and attention to…
The communication and attention to detail was great!
Reply from Trinity Logistics2026-02-05
Thank you, Sandra! We appreciate your kind words and are so glad you had a great experience with us.
About Trinity Logistics
Data updated- Website
- trinitylogistics.com
- Category
- Vehicles & Transportation
- Location
- United States · Seaford
- Status
- Unclaimed
- Last 12 months
- 46 reviews
- Replies to negative
- 100% (13/13)
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Is Trinity Logistics legit?
Trinity Logistics (trinitylogistics.com) has a 4.1 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 20% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; 46 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Working with Kam Keller makes a…
Working with Kam Keller makes a difference in service. Thank you for your prompt communication and great service. Is always nice to know you are on top of our loafs
Reply from Trinity Logistics2026-02-05
Andres, thank you for the kind words. We're so glad you had a great experience with Cam!
They have been great to work with
They have been great to work with. Quick responses and great communication.
Reply from Trinity Logistics2026-01-27
Thank you for the 5-star rating and kind words! We appreciate your positive feedback.
Willie is great at accommodating what…
Willie is great at accommodating what we need.
Reply from Trinity Logistics2026-01-14
Thank you for the kind feedback! We’re glad to hear Willie was able to accommodate your needs and provide a positive experience. We’ll be sure to share your kind words with him, it’s always great to see our Team’s dedication recognized.
I moved a load for Nick Anderson with…
I moved a load for Nick Anderson with TRINITY but they never paid the invoice. I submitted all my paperwork to my Factor Company which they paid for the invoice but since TRINITY DID NOT pay I was forced to submit repayment back to Factor Company which caused issues with accounting. I reached out to Nick several times but no response. Be very cautious with this company as they are NOT trustworthy.
Reply from Trinity Logistics2026-01-02
Thank you for sharing your feedback. We’re very sorry to hear about the issues you’ve experienced and understand how frustrating this situation must have been. Please send over more information, including the shipment number and your USDOT or MC number to [email protected] so we can review and follow up with your directly.
INVOICES, POD AND PAYMENTS
It would be very helpful if we could receive the invoice along with the POD on the email. Currently we dont receive them (we have to download them from the billing portal). And we would like to continue making the payments by ACH (We just received an email where you guys request to do it by check from now on.) Thank you for your atention.
Reply from Trinity Logistics2025-12-30
Thank you for your honest feedback! Your input helps us improve our processes and provide a better experience for our partners. We’ll review this internally and work toward a solution that meets your needs.
I love working with Landon Weninger…
I love working with Landon Weninger (Corn State Logistics). He always has been able to help us out, whether it be last minute or not. The drivers he has gotten for us have been pretty good. He just makes my job easier, he is great at communication and just a nice guy to work with.
Reply from Trinity Logistics2025-12-19
Thank you for sharing such positive feedback! We’re thrilled to hear that working with Landon has made your job easier. Providing reliable drivers and excellent communication is what we strive for, and it’s great to know we're delivering that. We truly appreciate your partnership and look forward to continuing to support your needs!
Love working with the guys
Love working with the guys! They are always there when i need them!
Reply from Trinity Logistics2025-12-05
Thank you so much for your kind words! We love working with you as well and are always here to support your needs. Your trust means a lot to us, and we look forward to continuing our partnership!
Dishonest broker for Trinity…
I recently haul a load for Trinity Logistics and the brokers name was Carl Nesmith. I had several issues at the pick up location and drop off location waiting over 4 hours at each location. When speaking to him on the phone he is really positive about getting detention pay however now he has disappeared won’t answer phone calls or emails. Very disappointed. So if anyone is dealing with this guy don’t trust him.
Reply from Trinity Logistics2025-11-24
Thank you for sharing your feedback. We’re sorry to hear about the challenges you experienced and understand how frustrating that must have been. We’d like to learn more so we can look into this and follow up with you directly. Please email marketing at trinitylogistics.com with more information about this load, such as the shipment number and your USDOT number, as having this information will allow us to thoroughly investigate your experience.
Great first experience!
Great first experience! Communication was efficient and friendly. Carrier loads were picked up and delivered on time!
Reply from Trinity Logistics2025-11-21
Thank you so much for sharing your experience! We’re thrilled to hear your first experience with Trinity was great and that communication and on-time deliveries met your expectations. We look forward to continuing to work together and supporting your future loads!
BY ALL MEANS AVOID HOUSTON OFFICE AGENTS
Imagine driving 1700 miles on a load that was paying barely $1.65per per mile and having $600 deduction. The load was picked up on Saturday and was expected to be delivered on Monday. The driver was not able to run the miles legally and was late in delivery. We recently booked a load with one of your agents, John Shourelian (Load #9263277). The load was delivered late, and we take full responsibility for the delay. We also made it clear from the beginning that we were willing to pay any reasonable late fees. The load was delivered the following day, and our driver unloaded the truck. We notified Mr. Shourelian of the situation immediately but received no response. After the load was delivered, we sent him the POD, at which point he informed us there would be a late charge. Again, we confirmed that we understood and were willing to accept a late fee. We also requested driver assist charges, but once more received no response. Two days later, at approximately 8 p.m., we received a revised rate confirmation showing a $600 deduction and still no driver assist included. We followed up for clarification and again received reply on the justification of the charges, but no response on driver assist. The next day, we called the office and spoke with the manager. After explaining the situation, he informed us that the rate confirmation included a 40% penalty for late delivery, which in this case amounted to roughly $1,100. He stated that these charges were passed through from the customer. However, after contacting the customer directly, we confirmed that they do not charge late fees at all. For transparency, we have completed multiple loads with Trinity in the past and have never encountered fine print or penalties like the ones applied by this office—especially not when the customer is not assessing these charges and the information provided to us is inaccurate. The clause referenced was: "Missed delivery by carrier penalty: 40% of the agreed rate or $300 per day, whichever is greater." Not sure, as a company, Trinity will have agents with questionable business practices representing a company like Trinity.
Reply from Trinity Logistics2025-11-18
Hello Muna, Thank you for sharing your feedback. We’ve already contacted you directly following the feedback you shared on Google regarding this load. Please let us know if there’s anything else we can assist you with.
Broker was very rude and…
Broker was very rude and unprofessional. Made threats to the driver via text message. Will not be using this brokerage again
Reply from Trinity Logistics2025-11-04
Thank you for taking the time to share your experience and feedback. We're really sorry to hear about this as it’s definitely not the kind of interaction we want you to have. Professionalism and respect are core to how we do business at Trinity and what we strive to provide in each interaction. We’re taking your experience seriously and want to look into what happened so we can address it properly. If you're open to sharing more details, please email [email protected] with more information, like the name of the person you spoke with, your USDOT number, the shipment number, and those text messages, so we can look into your experience and follow up directly.
Scott makes our transactions flow very…
Scott makes our transactions flow very smooth, ALWAYS!!
Reply from Trinity Logistics2025-11-04
Thank you so much for the kind words! We’re thrilled to hear that Scott helps make your transactions always run smoothy! We truly appreciate you taking the time to share your experience, and we’ll be sure to pass your feedback along to Scott and the Team. Thanks again for choosing Trinity!
Peter is very responsive and always on…
Peter is very responsive and always on top of everything!
Reply from Trinity Logistics2025-10-31
Thank you so much for the kind words! We're thrilled to hear that Peter has been responsive and reliable, and agree that he truly goes above and beyond to support our customers. We appreciate you taking the time to share your experience!
Riki and his team are fantastic!
Reply from Trinity Logistics2025-10-31
Thank you so much for the kind words! We’re thrilled to hear that Riki and his team have made a great impression. We’re proud of their dedication and commitment to providing fantastic service. We appreciate you taking the time to share your experience!
Chris is very responsive and attentive…
Chris is very responsive and attentive to my requests. He's a pleasure to work with.
Reply from Trinity Logistics2025-10-31
Thank you so much for the kind words! We’re thrilled to hear that Chris has been responsive and attentive to your needs. He truly embodies our commitment to excellent service, and we’re glad he’s made your experience a positive one. We appreciate you taking the time to share your feedback!
Great Customer Service
Colin is quick to respond and very accommodating. Love the portal as tracking information is readily available.
Reply from Trinity Logistics2025-10-24
Thank you so much for sharing your experience! We’re thrilled to hear Colin has been so responsive and that you’re enjoying the convenience of our Customer Portal. Providing great service and real-time visibility is exactly what we aim for. We truly appreciate your partnership and look forward to continuing to support your business!
Trinity Logistics comes through
Felipe was wonderful to deal with ...great customer service and communication
Reply from Trinity Logistics2025-10-17
Thank you so much for your kind words, Linda! We’re thrilled to hear that Felipe provided you with excellent service and communication. We’ll be sure to pass along your feedback to him and his Team. ⭐ We always strive to deliver a 5-star experience, so if there’s anything we could have done to make your experience even better, we’d love to hear your thoughts. You can reach us anytime at [email protected] . Thank you again for choosing Trinity!
Unsafe, unreliable, and unprofessional
This shipment was scheduled for 10:00 AM today (10/13/25). However, the driver arrived at 7:00 AM, three hours early. The driver did not understand English and was unable to follow instructions regarding the correct dock door for unloading. Once he eventually backed into position, our warehouse associate activated the red dock light and entered the trailer to begin unloading. At that point, the driver inexplicably pulled the tractor forward while my employee was still inside the trailer. I immediately went outside to stop him and explained that the red light indicates the trailer must remain stationary. The driver offered no acknowledgment or understanding of the situation. Trinity has consistently failed to provide reliable and professional service for over 2 years. Fortunately, their broker status has been downgraded to Tier 3 in our system.
Reply from Trinity Logistics2025-10-13
Hi Joseph, We sincerely apologize for the serious safety concern and service experience you described. Safety is a top priority at Trinity Logistics, and this incident does not reflect the standards we hold for the Carrier relationships that are within our network. We take feedback like this very seriously and would like to investigate further to ensure corrective action is taken. Please email us at [email protected] with more information like your shipment number or contact information so we can connect with you directly and address this matter (and any others you've had these past two years) promptly. Thank you for bringing this to our attention. We truly appreciate the opportunity to make this right. **** Edited to add**** We’ve since touched base directly with the carrier and driver involved to review and address the issue to help ensure this doesn’t happen again.
Amazing Service
Amazing Service ! The representative was extremely knowledgeable and efficient, handling my request right away. From what I thought would be a hard task, was taken care in no time. We cant thank you enough.
Reply from Trinity Logistics2025-10-13
Thank you so much for the kind words! We’re thrilled to hear that our Team was able to make your experience smooth and stress-free. We truly appreciate your trust in Trinity and look forward to continuing to deliver that same level of amazing service for all your future shipments!