Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe. Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.Trip.com are committed to making sure our usersGet Reasurring ServiceOur service-guarantee means that we’ve always got your backGet Efficient SupportThere are multiple service channels for you to reach us easilyGet Rewarded For TravelingGet rewards when you book, and save on future trips
Written by the business, not verified by us.
Is Trip.com legit?
Trip.com (trip.com) has a 3.0 out of 5 rating on OK.one, based on 972 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; Reviews mostly discuss User experience, Price. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Loyal customers frequently praise the exceptionally user-friendly digital platform, noting that locating and booking accommodations or transport is remarkably smooth, fast, and efficient overall. Many travelers also deeply appreciate the consistently competitive prices, helpful post-sale communications, and comprehensive travel details conveniently gathered in a single place.
However, some people mentioned encountering annoying technical glitches during the booking process, such as occasional reservation failures or unexpected website errors. Other reviewers noted occasional frustrations regarding third-party booking limitations, including unexpected stopovers or uncoordinated flight details that required extra attention to resolve.
Auto-generated from all reviews of this business. For reference only.
Dear JPF CUR,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Two weeks have passed by since I received the e-mail above here from Trip.com
Never heard from.then.agaijn although they pretend to contact you asap.
What a joke...
Reply from Trip.com2026-10-16
Dear JPF CUR,
Thank you for bringing this to our attention. We apologize for any inconvenience caused and assure you that we will get back to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best regards,
Madeline
Trip.com
Very disappointing refund experience with Trip.com
I purchased and paid for a Wizz Air booking through Trip.com (UPK92D). Due to a booking/payment issue, a second booking (SKBNTV) was made for the same flight. SKBNTV was purchased separately through Lastminute.com and was used, while the Trip.com booking UPK92D remained completely unused.
I informed Trip.com about the duplicate booking situation and requested a refund. I also followed Trip.com’s instructions and contacted Wizz Air directly. I submitted a claim on 1 September 2026 (Claim ID 20acde61) and provided the requested passenger documents.
The problem is that I have been repeatedly sent between Trip.com and Wizz Air. Wizz Air could not verify UPK92D using my personal contact details and told me that the booking owner/agency should provide the required information or contact Wizz Air on my behalf.
I purchased and paid for this booking through Trip.com, so I do not understand why I am being left to resolve the communication between Trip.com and the airline.
I am still waiting for a proper resolution and a full refund for the unused UPK92D booking.
I hope Trip.com will take responsibility for handling the case rather than continuing to redirect the customer to the airline.
Reply from Trip.com2026-10-16
Dear Soner AKSARAY,
Thank you for notifying us about this issue. We apologize for any inconvenience caused and assure you that we will check it further and contact you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best regards,
Madeline
Trip.com
Dear HONG LI,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Evelyn
Trip.com
I booked an international trip spanning four weeks using multiple sites, including Trip.com but also booking.com kayak.com and four more and only the flights on Trip.com got changed. Every time they changed the flight their automated system called me at two in the morning and woke me up to stress me out about it. Not great experience.
Reply from Trip.com2026-10-16
Dear Rob Leroy,
Thank you for bringing this to our attention. We apologize for the negative experience you had with us. Kindly know that we will double-check the situation and contact you directly. We take customer service very seriously and we will take the necessary steps to ensure we improve our customer service skills. Thank you for your feedback and we hope you continue to have a pleasant experience with us.
Best regards,
Kaylee
Trip.com
I couldn’t get the online ticket and had to use the purchase receipt to exit at New Street
Reply from Trip.com2026-10-16
Dear Frank Maxwell,
Thank you for bringing this to our attention. We apologize for the negative experience you had with us. Kindly know that we will double-check the situation and contact you directly. We take customer service very seriously and we will take the necessary steps to ensure we improve our customer service skills. Thank you for your feedback and we hope you continue to have a pleasant experience with us.
Best regards,
Ella
Trip.com
Dear carlos arias jr,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Kaylee
Trip.com
it take quite long time to get my flight confirmation
Reply from Trip.com2026-10-16
Dear PRASERT SUTTHIPARINYANON,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Angelina
Trip.com
Discounts should be flat and not on first come first basis.
Reply from Trip.com2026-10-16
Dear Tong Din Eu,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Alexandra
Trip.com
Dear SADIQ,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Elizabeth
Trip.com
why it never mention the price is in USD when I am in Singapore. Previously i purchase it was alway in SGD.
Reply from Trip.com2026-10-16
Dear NG WALLY HOCKLEONG,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Riley
Trip.com
Hi Bluteau Brian,
Thank you so much for your kind words and positive feedback. We are thrilled to hear that you had such a great experience with us. Our team takes great pride in providing the best customer service and products possible, and your feedback serves as a great source of encouragement for us.
Thanks again for your feedback, have a wonderful day.
Best regards,
Morgan
Trip.com
Hi SHINITHA KOCHAPPILLY JOY,
We appreciate your kind review. Please be aware that we are constantly working towards delivering the utmost customer satisfaction. Your feedback serves as a motivation for us to maintain our best practices and identify areas for improvement. We eagerly anticipate the opportunity to serve you on your next trip, and we sincerely thank you for selecting us. Have a wonderful day.
Best regards,
Kaylee
Trip.com
Hi Dami Ade,
We appreciate your kind words and are thrilled to hear that you are satisfied with our service. At Trip.com, we are committed to delivering the best possible customer service experience, and your feedback is truly invaluable to us. We are excited about the opportunity to continue providing you with excellent service in the future. Thank you for choosing us.
Best regards,
Victoria
Trip.com
Hi BAGDOC/MARK KENNETH,
Thank you very much for your kind review. We are delighted to learn that you had a seamless booking experience. Your satisfaction motivates us to keep improving our services. Your continued support means a lot to us, and we can't wait to serve you on your future journeys with us. Thank you once again for choosing us.
Best regards,
Layla
Trip.com
Hi Atigorn Sriyasawin,
Thank you for your gracious feedback. It is always a pleasure to hear that our customers are satisfied with our service. At Trip.com, we aim to provide the best possible customer service experience, and your feedback is highly valuable to us. We are excited to have the opportunity to continue providing you with great service in the future. Thank you again for your kind comment.
Best regards,
Ariana
Trip.com
Hi RONIE NOCHE,
We appreciate your kind words and are thrilled to hear that you are satisfied with our service. At Trip.com, we are committed to delivering the best possible customer service experience, and your feedback is truly invaluable to us. We are excited about the opportunity to continue providing you with excellent service in the future. Thank you for choosing us.
Best regards,
Alexandra
Trip.com
Hi Mr Jonathan Chivers,
Thank you so much for your kind words and positive feedback. We are thrilled to hear that you had such a great experience with us. Our team takes great pride in providing the best customer service and products possible, and your feedback serves as a great source of encouragement for us.
Thanks again for your feedback, have a wonderful day.
Best regards,
Emilia
Trip.com
Hi Bob Reyes,
Thank you very much for taking the time to write such a fantastic review. We truly value hearing about your experience with our customer support team. Providing exceptional customer service is of utmost importance to us, and we make every effort to deliver an unmatched experience to our customers. Your feedback encourages us to continue our dedication to providing the best services and going above and beyond to exceed the expectations of our valued customers.
Once again, we express our gratitude for choosing us, and we hope you have a wonderful day.
Best regards,
Ellie
Trip.com
I was not able to book extra luggage and it cost me additional 2500 peso.
WILL NEVER BOOK WITH TRIP.COM in future.
Reply from Trip.com2026-10-15
Dear RAJESH BHATT,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Avery
Trip.com
Dear Richard Day,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Layla
Trip.com
Booking.com
Gotogate
Kiwi.com
mytrip.com
Agoda
FlightNetwork.com
lastminute.com
eDreams