TurnKey Vacation Rentals, Inc. markets and manages premier vacation rental homes in top U.S. destinations. We’re a passionate team of travel enthusiasts devoted to creating the extraordinary experiences that only vacation homes can offer.Our dedicated in-market experts and proprietary technologies ensure each TurnKey property is unmatched in quality and value, offering homeowners and their guests the consistent, high-end experience of a fine hotel while retaining the unique benefits and authenticity of a vacation rental home.
Is TurnKey Vacation Rentals legit?
TurnKey Vacation Rentals (turnkeyvr.com) has a 4.0 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 21% of reviews are 1 star, a relatively high share; The business has replied to 74% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-09-05.
What people say
H
Henry Salari · 5 reviews ·
★★★★★
ABSOLUTELY HORRENDOUS CUSTOMER SERVICE
ABSOLUTELY HORRENDOUS CUSTOMER SERVICE
Turnkey Vacation Rentals requires reservation holder to register every single guest on their portal. Upon arrival, the guard did not have the list of our guest names and would not allow my guests to enter. Dealing with this company has been a headache from
the beginning, as due to our work schedule my wife would have arrived earlier at the property than me and Turnkey Vacation Rentals rejected my request to register her as a secondary reservation holder. The level of customer service and flexibility to provide a smooth path to a short vacation was horrible and
absolutely unacceptable. Their responses are mostly canned automated responses that do not offer any help or solution. We were embarrassed in front of our guests would NEVER EVER use this or any other corporate-own property again.
Reply from TurnKey Vacation Rentals2022-04-11
Hi Hooman
Thank you for taking the time to leave us this feedback. We sincerely apologize for your poor experience, which does not appear to meet our high standards of service. Please know your feedback is highly valued to help us improve our service and experiences for future guests, and we are looking into your situation further to learn more. Thank you again.
A
Aaron · 1 review ·
★★★★★
Great experience with the turnkey team
Great experience with the turnkey team. Excellent communication, awesome properties and top shelf service.
D
Don · 5 reviews ·
★★★★★
This was a great property in a quiet…
This was a great property in a quiet neighborhood. This 100 year old home has veiws draw you outside to the deck and the location is quick to so many things in town. The beds are comfortable and the space is roomy for all. The management company is very responsive.
Set your expectation on no air conditioning and unusable off-street parking for cars. The a/c would rarely be needed with the great breeze, though, and the street parking would easily have room for 2-3 cars.
We would love to stay here again. It has so much character that you don't find very often.
M
Michelle Wilson · 1 review ·
★★★★★
Our experience was good
Our experience was good. There were a few aspects that could be improved for future guests, such as an area to take your dog, some things such as stains were left on the carpets, so on.
K
Kim Norris · 1 review ·
★★★★★
Excellent customer service &…
Excellent customer service & communication with Turnkey. Have used their service a few times and will continue to do so. No complaints.
S
StevenC · 1 review · Verified ·
★★★★★
Fabulous location and immaculately clean unit
We absolutely loved this location. The kitchen was beautifully appointed and everything we needed was there… This is very unusual in our many years ago in Japan screens. It was immaculately cleaned is it a survey. The location was perfect for the pool, and we had a wonderful time. We’re hoping to book this location for next year.
c
customer · 1 review · Verified ·
★★★★★
This is not a review of the house
This is not a review of the house. The house was great. This was a rebooked vacation from 2021 in which the State of California forbade house rentals due to COVID. It was very difficult to work this out with the phone agents. Once in Palm Springs, things were fine and they did an excellent job. I would say a very efficient operation that is lacking customer service.
Reply from TurnKey Vacation Rentals2022-04-02
Thank you for taking the time to provide these details and we're so glad to hear you enjoyed your time at our home. With that said, we do apologize for any difficulties finalizing your reservation. We appreciate your patience as we navigate this unprecedented, ever-changing situation. Please be assured we will look into your reservation to learn more and improve service for future guests. Thank you again for providing this feedback and we hope to host you again in the future.
B
Brad Flowers · 1 review ·
★★★★★
Casita in Santa Fe
The reservation and administration were easy and efficient. Arrival and access no problem. The property was in great condition, a little dusty and a some pet hair, but no big deal, its the desert after all. The neighborhood was quiet and it all worked out very well.
c
customer · 1 review · Verified ·
★★★★★
Great house/pool; construction needs to be disclosed
The house and the pool are great - the house is clean and comfortable and just like the photos and the backyard spacious with a heated pool, perfect for our family of five. Be aware you can only heat the pool or the spa, not both at the same time - that wasn’t a problem for us given the weather. The only complaint is the backyard is immediately adjacent to a large construction site where 41 new homes are currently being built. So while you are lounging poolside, you are listening to constant construction noise, as well as dirt/dust/smells. This needs to be disclosed to potential renters. The house was is also in the flight path to the airport, so it can be noisy with planes overhead. Other than those two issues, I’d highly recommend. Turnkey was also very responsive when we had problems getting the pool heated our first day - they immediately fixed it.
Reply from TurnKey Vacation Rentals2022-04-02
Thank you so much for taking the time to leave this review and we appreciate your kind words about our home and service! We were more than happy to quickly assist with the pool heat after you called our 24/7 guest hotline. With that said, we do apologize for any noise in the area or confusion about the pool utility. Please be assured we have relayed this feedback to our local team to update our home information as needed. Thanks for these details and we hope to host you again in the future!
c
customer · 1 review · Verified ·
★★★★★
I rented this place for 31 days
I rented this place for 31 days, started telling clients to have them come out, friends and family as well. Only to have it canceled, wow, not sure I will ever rent from your site again. No explanation, nothing. I was on the hook for the deposit so I could not back out without losing it so how can you back out then?
Frankly, I am embarrassed as I had told a lot of people.
Reply from TurnKey Vacation Rentals2022-04-02
Thank you for taking the time to share this feedback, and we apologize for any inconvenience you experienced. Unfortunately, our homeowner was unable to rent out their property as planned. When something like this occurs, we do everything in our power to find nearby, similar property options that we can transfer your payment over to or cancel the reservation altogether and offer a full refund. It appears that other options were not available, so your payment was refunded in full as soon as we were made aware of this. Your patience is truly appreciated, as we understand the frustration of not being able to stay at the original property you had chosen. If there’s anything else we can do to make your experience with us a better one, feel free to reach out anytime and let us know.
R
RON · 3 reviews · Verified ·
★★★★★
This property is a delight
This property is a delight. Very well appointed and CLEAN. This company does a great job of providing a very comfortable stay. We will be back!!!
c
customer · 3 reviews · Verified ·
★★★★★
This casita more than met our…
This casita more than met our expectations. Close to attractions. Easy to find and access major roads and airports. Master bathroom awesome. Especially appreciated the heated tile floor in winter months. Kitchen facilities were great and all needed appliances were available. On arrival, we had an issue with housekeeping, but it was immediately addressed and they were more than generous in making it up to us. Thank you!!! We will be making frequent trips to SF to visit our son and his family, so have already booked this casita for our next visit.
It would be great to update beds from queen size to king size. It snowed twice while we were there and could not find a snow shovel anywhere. Perhaps keep one available for use.
Aloha and mahalo.
c
customer · 1 review · Verified ·
★★★★★
Great customer service!
Quick, responsive, helpful, and friendly!
E
Elle · 1 review ·
★★★★★
Great place
Great place - very large and spacious, perfect for a big group. Highly recommend and will be back!
c
customer · 1 review · Verified ·
★★★★★
We had a delightful time
We had a delightful time, the only reason I gave 4 stars instead of 5, is the information you sent me regarding check-in is a bit outdated.
The management team no longer requires an email and has moved their registration over to a website. The code to the locked key box is not valid, only the door code is needed. Giving me both codes was unnecessary and confusing.
H
Hans Strumberger · 1 review ·
★★★★★
A beautiful new home
A beautiful new home. We were greeted by a member of Turnkey Vacations and introduced to various systems. We enjoyed four weeks and would certainly recommend this home to others.
J
JR Anderson · 2 reviews ·
★★★★★
Everything was as expected and beyond!
Everything was as expected and beyond. My only complaint was some of the flotation devices for the pool could not be inflated but there were plenty to choose from so not really a complaint. The faulty ones should be disregarded.
M
Marie Marlow · 1 review ·
★★★★★
Great experience
The rental process was simple and instructions for check-in were thorough and clear. The property was meticulous.
C
Cantey K · 10 reviews ·
★★★★★
Turnkey always responded promptly but…
Turnkey always responded promptly but agents were often uninformed. We were told repeatedly that the property had no coffeemaker and that all rooms had ceiling fans. Neither was the case. Once we arrived our Home Care team contact was most attentive and knowledgeable. But most of our communications beforehand were apparently with employees off site with no first hand knowledge of the property and sometimes limited communication skills.
M
Michael Cottam · 4 reviews ·
★★★★★
Super responsive
Super responsive. The property itself had a number of issues, but the support folks at TurnKey were quick to get back to us, and get things fixed ASAP.
It's too bad that the property we rented had so many needs, but the TurnKey property management folks saved the day!
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