TurnKey Vacation Rentals, Inc. markets and manages premier vacation rental homes in top U.S. destinations. We’re a passionate team of travel enthusiasts devoted to creating the extraordinary experiences that only vacation homes can offer.Our dedicated in-market experts and proprietary technologies ensure each TurnKey property is unmatched in quality and value, offering homeowners and their guests the consistent, high-end experience of a fine hotel while retaining the unique benefits and authenticity of a vacation rental home.
Is TurnKey Vacation Rentals legit?
TurnKey Vacation Rentals (turnkeyvr.com) has a 4.0 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 21% of reviews are 1 star, a relatively high share; The business has replied to 74% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-09-05.
What people say
F
Francesca Del Rosario · 1 review ·
★★★★★
Horrible Experience
Our group recently used TurnKey for a vacation rental recently and had a nightmare trip due to the false advertising of the rental and poor customer service. In this new world of remote work, we based our decision on where to stay on high speed internet -- a highlight of the TurnKey rental we had booked.
Not only did TurnKey fail to rectify the situation, their customer service did little to nothing to improve our long-term stay. The inept communication also kept us on our toes that they may or may not do anything past "relaying our message to the local team". Very unhappy and displeased with how everything was handled.
Reply from TurnKey Vacation Rentals2022-03-17
Hi Francesca
Thank you for taking the time to leave us this review. We're sorry to hear that your stay wasn't as great as it should have been. We apologize for the internet issues you encountered and that we were unable to address it during your stay. Please be assured our local team is following up to ensure the internet is functioning properly. If there is anything else we can do for you please let us know.
A
Annelyse A · 1 review ·
★★★★★
Our group came to wine country for the…
Our group came to wine country for the weekend. The house was amazing. It was very clean and had everything we needed. The hot tub in the backyard was nice to relax in. Also, there was plenty of sleeping space for everyone. The house was reasonably priced and was very clean. Check out and check in were easy. I would rent from turnkey again.
G
Gerry Moylan · 4 reviews ·
★★★★★
Turnkey Is The Best
We’ve been using Turnkey for almost six years. They are top notch and handle everything professionally. I sleep at night knowing they’re handling our rental. It’s a lot of work!
K
Kaleo · 1 review ·
★★★★★
It was a beautiful house
It was a beautiful house. Plenty of space in and around the property. Driveway entrance was bit bumpy. One of the rooms smelt kind of musty when I first entered but after opening up the house more it went away. House was perfect for my stay.
A
Andy Lyle · 2 reviews ·
★★★★★
Great location
Great location, clean unit, provided many utilities. Only downside was the parking was rough and the hot tub was out for half our trip.
B
Bill Mitchell · 11 reviews ·
★★★★★
Great location a block from the cabriolet lift.
Great location a block from the Cabriolet lift at the Canyons. Older unit but clean. Couch and dishwasher need attention, some quirky electrical outlets that at times failed to charge our phones. My biggest complaint is that I contacted Turnkey prior to booking to verify the number of full bayhs and was assured there were 3. In reality there were only 2 1/2 baths which made showering a headache for six guys trying to get ready for dinner. It met our needs but barely.
J
Jonathan Yutkowitz · 2 reviews ·
★★★★★
As advertised
Everything about property was as advertised. No issues with management company. Easy to contact and no problems came up.
J
John Allen · 6 reviews ·
★★★★★
Fantastic and professional service
Fantastic and professional service. The minor problems we encountered were handled swiftly and with courtesy. House was in excellent condition and spotless upon arrival.
L
Lou Limbird · 1 review ·
★★★★★
As an owner
As an owner, communication, service, and income has been excellent.
E
Elizabeth Valentine · 1 review ·
★★★★★
The attentiveness and responsiveness…
The attentiveness and responsiveness was excellent! The video was perfect and was stocked with everything you would need. My only complaint would be the 10 digit lock code process (to enter property) is complicated and with so many digits, it caused multiple issues trying to gain access. Although there was an option to set the code to 4 digits, it never worked and we accidentally reset it to another 10 digit code which required us to ask for assistance from the property manager. I would recommend using the incoming guest’s last 4 digits of their cell phone to simplify gaining entry without having to fumble for your phone looking for the text message with the 10-digit code.
J
JORGE GONZALEZ · 1 review · Verified ·
★★★★★
Everything was amazing
Everything was amazing. Would love to book for next year.
c
customer - lake tahoe · 1 review · Verified ·
★★★★★
Very bad customer service by a supervisor named Janel
I was handled by a supervisor by Janel, who cancelled trip with getting explicit confirmation that I wanted it to be cancelled. My wife had a medical emergency, so I was not able to make the trip I have booked for me and my friends. However I had purchased travel protection through THEIR partner, and I had spoken to an agent (Jason) and another supervisor (Darla) about how I needed to consider how a travel protection refund or transfer could be dealt with before making any changes to the booking.
Janel unfortunately did not understand any of the previous conversations I had and made a fast change without speaking to me fully about my case. For this I am very unhappy with Turnkey's service. She than proceeded to have a nasty tone with me, which escalated the conversation, and then tried to rush me off of the phone without asking whether I had any other questions.
Only after she cancelled the reservation, was I able to ask her what the full amount of the refund was, and whether that had included a consideration for the $500 travel protection through their partner. I have now ended up losing $500 of travel protection, because of the way that Janel handled my case.
The previous people I spoke to Jason/Darla were both quite considerate. However Janel kept mentioning that it was not Turnkey's responsibility to speak about a third parties business. For this I understood, however, I explained to her that I was unhappy with how she did not consider any of the previous conversations I had with her team, and in processed a cancellation very fast, without giving me the time to think about the ramifications I had.
She also had the audacity to tell me that she was doing me a favor, although I always had the option to administer my travel protection and get a full refund anyway. So actually because I've now lost the $500, I was definitely not given any favor, and quite the opposite.
Although it is not Turnkey's responsibility to consider a third party insurance, they should at least be considering it within their actions, for the customer sake, especially when they propose it to you through THEIR website. This is not a customer centric attitude and I am very unhappy, and will unfortunately avoid Turnkey in the future.
Reply from TurnKey Vacation Rentals2022-03-08
Hi Michael,
Thank you for taking the tie to leave us this review. We are sorry to hear that your travel plans were impacted by a medical emergency. With regard to the travel insurance, While we do partner with a company that offers their travel protection through our website, we are not involved in any of the finances that take place in that transaction. Any information you need about refunds needs to be handled through the travel insurance agency. If there's anything else we can do please let us know.
J
Jeff Little · 1 review ·
★★★★★
Great place and location
Great place and location. Communication with turnkey was good.
P
Philip Monteleoni · 1 review ·
★★★★★
We found our house just as nice as we…
We found our house just as nice as we had been expecting. It was clean, well equipped, and very comfortable for us. There were many places to hang out, porches, the back yard, and easy chairs inside. Two large screen tv’s allowed us to watch our favorite shows in the evening. Very short walk to the beach. No complaints at all!
The property we rented for 2 months in park city utah was amazing. Turn key was very responsive until a pipe burst on the 3rd floor and flooded out our bedroom. I have not had a text or phone call response all day. when I call the main turn key number, I keep getting told that a response team member will call me back.
Reply from TurnKey Vacation Rentals2022-03-06
Hi Eva,
Thank you for taking the time to leave this review and we're sorry if your experience was not as great as it should have been. It appears that we were awaiting a response from the HOA as this was a leak which happened throughout the building. As we are only able to make repairs within the homes we manage, and not within the community association, we were unable to directly assist with this issue. We apologize we did not immediately have a response from them to convey, and can appreciate your frustration that these repairs were beyond our scope of authorization. It looks like this has since been positively resolved and we appreciate your patience. If there is anything else we can do for you, please reach out to our 24/7 guest hotline and let us know.
S
Sandy Jessen · 1 review ·
★★★★★
Probably fine if you don't have issues
Our flight was canceled due to bad weather. We immediately let Turnkey, Vrbo, and the property manager know. We were advised not to cancel outright as we would l9se the money from our booking. We'll, here we are trying to rebook a couple of days later. Looks like we lose the money anyway. Good thing I purchased the worthless cancelation insurance!
Reply from TurnKey Vacation Rentals2022-03-02
Hi Sandy,
We're sorry to hear that your travel plans were impacted by weather and that you were dissatisfied with our service. If there is anything we can still do for you please let us know.
M
Monica Floyd · 1 review ·
★★★★★
This was a very great Airbnb
This was a very great Airbnb. The host thought of everything from games to batteries to even a single envelope. Couple things we struggled with was, we looked through the entire house for an iron which we were never able to find. Also the garbage disposable and dishwasher were not working so we washed dishes by hand. Other than that everything else was perfect. Rooms, view and the entire house was beautiful. I was so impressed.. Thank you host
K
Karen · 1 review ·
★★★★★
Our experience with TurnKey was very positive
Our experience with TurnKey was very positive. Communication was very clear, complete and frequent. All of our questions were answered and we had a great experience.
D
Donald Cagney · 2 reviews ·
★★★★★
Exceptional Service Company
The service provided by Turnkey is second to none. They go out of their way to provide a safe and comfortable vacation. We had a few issues with our home and they were quickly handled!
B
Britt · 2 reviews ·
★★★★★
Great experience…
Great experience from booking to checkin and out. Only negative is that the condo was listed as “oceanfront” which I guess technically is true of the condo complex. Our unit was in the last building of the complex thus not actually oceanfront. It was a beautiful walk to the beach down a boardwalk beyond the buildings, it was definitely a walk though. If renting this unit you shouldn’t expect ocean views or a quick “hop” to the beach. Otherwise the condo and facilities were excellent!!
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