TurnKey Vacation Rentals, Inc. markets and manages premier vacation rental homes in top U.S. destinations. We’re a passionate team of travel enthusiasts devoted to creating the extraordinary experiences that only vacation homes can offer.Our dedicated in-market experts and proprietary technologies ensure each TurnKey property is unmatched in quality and value, offering homeowners and their guests the consistent, high-end experience of a fine hotel while retaining the unique benefits and authenticity of a vacation rental home.
TurnKey Vacation Rentals (turnkeyvr.com) has a 4.0 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 21% of reviews are 1 star, a relatively high share; The business has replied to 74% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-09-05.
Turnkey was professional very responsive and extremely reassuring on every issue that we encountered both small and big. Everything was resolved quickly without recourse in a kind and efficient manner.
We had a lovely stay at our Turnkey vacation rental in South Lake Tahoe. The pictures did not even do justice to how nice the unit was. Turnkey provided clear check-in/check-out instructions throughout the process. I definitely plan to rent through Turnkey again in the future.
Turnkey does a good job of property management. The specific unit we rented in Taos Ski Valley was as-described and enjoyable. Communication is very good.... and probably too good. The amount of emails and texts you'll receive related to a rental with TurnKey is a little too much on my opinion. So long as you don't mind extra communication you'll have a good experience.
I recently went on my first girls trip to Utah! There were 8 of us! The place we rented DID NOT DISSAPPOINT! Everyone had their own space there were plenty of bedrooms and bathrooms the kitchen was great the living room was great! We were low on wash cloths so I text the number provided to me and the next day we had way more than enough! We even had a hot tub!! The communication I had with the manager of the property was flawless! I 10 out of 10 recommend renting from them!
Avoid. The most horrible experience. They scammed us and ruined our vacation by cancelling last minute with no warning. There is no remedy - they will point to small print in the agreement that they can cancel at any time, even the day before you arrive I presume. Never again.
Hi Peter, Thank you for taking the time to share these details. We sincerely apologize for your poor experience, which does not appear to meet our high standards of service. Please know your feedback is highly valued to help us improve our service and experiences for future guests, and we are looking into your situation further to learn more. Thank you again.
This was a clean and cute cabin. It was a great location for skiing at ski brule. We had a great time and will likely return. The only real concern was the lack of railings on the staircases. Even with the warnings my husband took a fall down the stairs. Luckily outside of bumps and bruises his injuries were small. Someone else might not be so lucky.
I had a great first experience working with TurnKey Vacation Rentals. They are very thorough, and contacted us with rental house details when they said they would. It made our stay seamless and crystal clear. Not to mention the home they listed where we stayed was stellar with the best sunsets we have ever seen in NM! And NM is known for their sunsets!
We had a great stay at this spacious super clean townhome located at a very convenient place at the base of Canyons. We had some minor issues but Turnkey was on top of them right away through close communications and dispatch of the tech to remedy the issues. We highly recommend Turnkey and this location.
We rented all four units and due to life only ended up using three. Two of the three were great. The third had a serious ant problem but the owners were dealing with it. This same unit also had no internet or TV that worked. This was not a huge deal as we did not spend much time there but could be an inconvenience for some. The location was great and a short Uber ride from Broadway and The Gulch. The neighborhood was safe and we were comfortable for our entire stay. The best feature was the mattresses!!! I struggle not sleeping in my own bed when away from home but the mattresses were great and I had no issues here. Seriously, the best mattresses I have ever slept on while on vacation.
Overall a really great house and rental company. We will come back!
Had a last minute baseball tournament weekend for my son and booked a property. Company took care to make sure that we got all the codes that same day we checked in. Representatives were helpful and called to make sure I received all the information needed.
We've booked with turnkey in the past, we booked a week out and within 24 hours found out about a death in the family and a funeral that weekend. Turnkey refused to even allow us to change our dates within 24 hours with less than a day of "lost business". Book with a better business.
Hi Taylor, We are so sorry that your travel plans have been negatively impacted by all of this. As a property management company, we are balancing the needs of multiple stakeholders. Our Guest Rental Agreement, which is signed and acknowledged when finalizing a reservation, details that we do not accept liability for any inconveniences or delays caused by forces beyond our control. Similar to the Guest Rental Agreement in place with our guests, we also have a contract with our Homeowners and must abide by these terms, as payments are often used for expenses such as a mortgage, maintenance, and utility bills. For these reasons, we are following the terms of our standard Cancellation Policy but highly encourage guests to invest in trip protection, which is an option we provide when finalizing your reservation. Thank you for sharing this feedback, and please reach out to us if there is anything else we can assist you with.
HOLY MOLY this company is a J O K E. We paid $7200 for a cabin in Tahoe for a two day stay on NYE. First of all the owner “accidentally” locked the thermostat so we had no heat!! The living room fireplace was broken so we all freezing and wore snow jackets in the house. After they “unlocked” the thermostat two hours later, we wondering why it’s taking forever to warm up the house….why? Because the owner also set a limit on the temperature so it kept turning off when it hit 65. After complaining the whole night, the owners finally took off the temperature limit around 9pm so the house didn’t warm up till 1am. We couldn’t even bathe the kids and they started to get runny nose because it was THAT COLD! It’s snowing outside!!! There was hair in the shower and some of the guest bedsheet downstairs …$7200 and we don’t even get clean sheets?? No heat?? The ad said PET FRIENDLY. I confirmed through messages, agent on the phone and they all reassured me jt was a pet friendly home and paid extra $200 pet cleaning fee. We get to the house and there are “no pets allowed” sign everywhere! I even brought this up when I was dealing with the thermostat issue. She told me not to worry since we already paid the extra cleaning fee. Fast forward to 18 days later and I get a text messaging saying that we need to pay $500 for bringing dogs to the home. Excuse me? Dogs urinating on the driveway? How can you tell? There was a snowstorm for god sake. We paid extra so you can clean the dog hair? They didn’t even offer us early check in or late check out when no one was booked after us. How do I know? I know because the agent I spoke to (friend forgot a pair of shoes) confirmed this 2 days later. So no update regarding the shoes but I get a text message 18 days after our stay….we need to charge you $500 for bringing dogs to a non pet friendly home and they urinated on the driveway and front entry. Are you serious? How can you tell when there was a snowstorm? Did tbe urine somehow stain the driveway past 10” of snow? Seriously, it’s like a never ending nightmare. Dont ever book with this company…
Hi Kaori, Thank you for this review and we sincerely apologize that your experience with us was not as great as it should have been. It looks like protective parameters were placed on the thermostat after a prior guest caused extensive damage to the HVAC system, but some of these were in error. We do apologize for this inconvenience, and are glad we were able to quickly resolve it. We wish we had known about the cleanliness concerns, or been permitted to help with the fireplace, but please be assured that we have followed up on each of these issues to ensure all is in perfect order. Lastly, it appears that the home’s pet policy changed shortly after your booking was finalized, and we are reviewing our processes to ensure more clear communication moving forward. Thank you for taking the time to provide this valuable feedback, and if there is anything else we can do for you, please reach out and let us know.
Great service and experience. Had one issue on arrival that was taken care of quickly and thoroughly. Clean, stylish accommodation just as advertised. Easy in and out and prompt communication.
This was our first experience with TurnKey. From beginning to end TurnKey kept us informed about every aspect of our stay. They were quick to respond to text messages and handled any minor issues with care. We had a fun, relaxing trip and will most likely stay at this property again this year.
TURNKEY - Minorga on the Key - Beachside Suites, Florida (Avenida Veneccis 274 is another name) DIRTY - MOLDY - GROSS 1. The place was dirty with mold. 2. Beds were unusable, to the point that you will be better off sleeping on the ground. 3. Oven didn't work 4.AC didn't work ( this was in Florida) 5. Turnkey customer service was BS us that they will be fixing thing 6. We asked the first day for either being relocated to another room or they can returned our money and NOTHING. DON'T WASTE YOUR TIME WITH TURNKEY - VERY POOR AND BAD SERVICE The only good thing was the location!
Hello, Thank you for taking the time to share these details. We sincerely apologize for your poor experience, which does not appear to meet our high standards of service. Please know your feedback is highly valued to help us improve our service and experiences for future guests, and we are looking into your situation further to learn more. Thank you again.
We are frequent users of VRBO and this one is on the top of our experiences. Well kept unit and lovely back yard. We would definitely consider returning in the future.
Fantastic experience. Would definitely do it again
Dec 29-January 3rd Cabin 1 Downstairs bathroom (jetted tub) - we filled the tub up with water and turned on the jets and noticed black derby floating in the water. When we looked closer it looked to be mold and mildew. I’ve attached a picture to view. We quickly got out. Very dirty, cabin wasn't clean. There's was a lot of dust and even underneath the beds. It was really bad, we had ti clean a massive house because of that, plus TurnKey charge a massive amount of price for "cleaning purposes" A/C wasn't working well. During the day we had to open all windows and doors because it was too warm. Cabin 2 Fireplace wasn't working and the last 2 days it was very cold at night, family had to come over ca in 1 to stay warm. Last day of our stay, there's was a really bad storm,streets closed and TurnKey charge us because we had to stay few hours in the cabin because of the weather. (TurnKey was aware of the bad storm) Overall- location, quality, amenities-excellent Customer service- is better to use the phone number provided that you can text them.
Hi Yaritza, Thank you for taking the time to share these details. We sincerely apologize for your poor experience, which does not appear to meet our high standards of service. Please know your feedback is highly valued to help us improve our service and experiences for future guests, and we are looking into your situation further to learn more. Thank you again.
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