Ty Ty Nursery is a family-owned, mail-order nursery that has been growing and shipping quality plants to customers nationwide since 1978. Based in Ty Ty, Georgia, we specialize in fruit trees, nut trees, berry plants, grape vines, bamboo, flowering trees, shade trees, and landscaping plants for home gardeners, orchard growers, and landowners across the United States.With nearly five decades of experience, Ty Ty Nursery is known for offering a wide selection of plant varieties, multiple plant sizes to fit any budget, and prices that are often significantly lower than traditional retail nurseries. Our plants are grown with care, inspected for quality, and shipped at the proper time to ensure the best chance of success after planting.As a mail-order–only nursery, we focus on nationwide shipping rather than walk-in retail, allowing us to serve customers in a wide range of climates and growing zones. Every order is backed by our free one-year Plantsurance guarantee and a lifetime true-to-name guarantee, giving customers confidence in every purchase.At Ty Ty Nursery, our goal is simple: provide healthy plants, honest guidance, and dependable service to help every customer grow with success.
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Is Ty Ty Nursery legit?
Ty Ty Nursery (tytyga.com) has a 3.0 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 51% rate it 4 stars or higher while 40% give 1 star; The business has replied to 94% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-04.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the remarkably fast delivery times and well-engineered packaging that consistently keeps plants safe during transit. People are also thrilled with the exceptionally wide selection of healthy, thriving trees that grow successfully in their gardens.
However, some people mentioned receiving dead or damaged plants that unfortunately failed to grow after arrival. Consumers also expressed frustration with the return policy, noting that it provides only store credit and requires covering shipping costs for replacements. Others reported difficulties getting a helpful response when reaching out to customer support regarding these problems.
Auto-generated from all reviews of this business. For reference only.
I gave 2 stars since a few of the trees I bought are doing well. There were a couple that died and they would not replace them, instead gave me store credit. That means I still had to pay money to ship new ones. The ones they shipped were dead and they will not replace those since they were purchased using the store credit. So now I'm out 50-60$ with nothing to show. They were not rude to me but I still will not buy from them again cause I know if there is an issue, fixing it is not in their best interest.
Reply from Ty Ty Nursery2026-08-03
Thank you for taking the time to share your experience. We sincerely apologize for the frustration and disappointment you've had. We understand why you feel let down, and this is not the experience we want any of our customers to have. We are going to have a representative reach out to you directly to review your situation and make this right for you. We truly appreciate your feedback and the opportunity to work toward a resolution.
I purchased a 5 to 6 foot fig tree. Wanted to arrive the box was severely damaged and the tip of the big tree or if you could call it that it had no limbs. It was only a single stick looked dead. I contacted the customer service team I supplied photos. Well that would work for me was the cost of the tree not the tax nor the nearly $40 in shipping they charge me for a dead tree that was damaged as well. They won that refund the money. They will only give a credit so I will have to spend another $45-$50 if I want to try to replace it why would I want another tree from them? It’s not even a tree. It comes as a 5 foot stick. That is no more than a quarter inch round. It’s a joke.
After contacting the BBB and filing a complaint they refunded the entire amount. Why can’t companies do the right thing to begin with…
Reply from Ty Ty Nursery2026-07-21
We sincerely apologize for the condition in which the fig tree arrived and for the frustration this caused. After reviewing the situation, the order has been canceled and a full refund has been issued. We regret that the tree and your overall experience did not meet expectations.
Before ordering, buyers should closely consider this company’s quality control and return policy. Over a three-year period, I purchased three trees. The first died within a week, the second was healthy, and the third arrived dead on arrival.
While a single dead plant might be an anomaly, a majority failure rate indicates a systemic issue. More importantly, their policy dictates that if a product arrives dead, the customer must absorb the cost of shipping and accept store credit rather than a refund. This policy effectively forces the consumer to pay for the company’s quality control errors. Proceed with caution.
Reply from Ty Ty Nursery2026-07-07
We’re sorry to hear you were disappointed with your experience. We do want to clarify that our trees are not shipped dead; many are shipped dormant, and each plant is checked for viability and health before leaving our nursery.
We also understand that not every transplant is successful, which is why we provide our free one-year Plantsurance warranty. In this case, store credit was issued on both orders that did not survive after planting, in accordance with our policy. We appreciate you outlining the process and are sorry the trees did not work out for you.
My paw paws and one cherry are still nothing but a stick! I have bought a lot just check my email you send stuff to.
Reply from Ty Ty Nursery2026-07-06
We’re sorry to hear your Paw Paw trees and one cherry tree have not shown growth yet. We do offer a free one-year Plantsurance guarantee and would be happy to walk you through the claim process.
Please call us at 888-758-2252 so one of our representatives can review your order and help get a credit issued for replacements if the plants have failed. We are glad to hear the other 8 plants from your order are doing well and appreciate your continued business.
By far the best bare root plants I've ever purchased. Well packed, fast shipping, and healthy plants. I've bought from TyTy for over 10 years and keep coming back!
Reply from Ty Ty Nursery2026-07-03
Thank you so much for your continued support over the past 10 years. We’re thrilled to hear these are the best bare-root plants you’ve purchased and that your orders have arrived well packed, healthy, and quickly. We truly appreciate your loyalty and look forward to helping you for many more seasons.
ordered 12 trees. 10 died within two weeks. Sent proof (photos, scratch tests).
Credit was issued for price of tree. Taxes and shipping are not refunded (credited).
I bought them when on-sale, now must re-purchase at higher price or "wait until we have a sale"
They refuse to send replacement of identical trees, which makes most sense. Now I have to pay higher price, pay more than double taxes (more taxes since price is higher) and shipping.
Why not just send replacement of identical lost items?
Reply from Ty Ty Nursery2026-07-03
We’re sorry to hear about your concern. We would like to look into this further, but we are unable to locate an order under your name with the details provided.
Please provide your order number so we can review the order, confirm what was purchased, and better assist with the claim and credit information.
Less than 50 % survival rate and really ad customer service.
Really bad customer service.
Low quality plants less than 50% survival rate after receiving and replanting.
They don't send replacements they only give store credit and you have to pay the shipment again.
I purchased 4 fruit trees in june and half died.
This is a scam in my opinion.
Reply from Ty Ty Nursery2026-07-03
We’re sorry to hear you were disappointed with your order and experience. After reviewing the situation, we have canceled and refunded your order today.
We understand your frustration and appreciate you bringing your concerns to our attention so we could resolve the matter financially.
The tree that I bought wasn’t in the best condition when it arrived. The rootball didn’t have any soil. We planted it immediately hoping it would survive but it’s been almost a month now and it looks like it’s dead. All the leaves and branches have fallen off and we don’t see any new growth at all.
Reply from Ty Ty Nursery2026-07-03
We’re sorry to hear the tree did not do well after arrival and planting. Our trees are shipped bare root, so they may arrive without soil around the roots, but we understand your concern with the condition and lack of new growth.
After reviewing the situation, we have refunded your order today. We appreciate you bringing this to our attention so we could resolve the matter financially.
Great selection, very healthy plants. I received my order carefully packed and was ready to plant them immediately. Unfortunately some of them did not make it but most are doing great! Very happy with my purchase.
Reply from Ty Ty Nursery2026-07-03
Thank you so much for the kind review. We’re glad you enjoyed the selection and that your order arrived carefully packed and ready to plant. We’re sorry to hear a few did not make it, but we’re happy most are doing great and that you’re pleased with your purchase. We truly appreciate your business.
Great shipping time order came however upon contacting them they made good on the trees just as they pro I will be doing business with them again. Very reasonable quickly…
Great shipping time order came quickly faster that expected however there is a problem with the trees they look dead I planted them in grow bag as soon I got per the instructions but no green showing as of yet. I am afraid they are dead
Reply from Ty Ty Nursery2026-07-03
Thank you for the 4-star review. We’re glad your order arrived quickly and faster than expected.
It is common for bare-root trees to arrive dormant and take some time before showing visible green growth. Please give us a call at 888-758-2252, and one of our representatives will be happy to review the care steps with you and help see if we can get those plants going.
Very disappointed in our entire experience. My daughter who lives in Nashville wanted a fig tree for her birthday. We did extensive research as to which tree would do best in her growing zone. We visited several local nurseries looking for a Chicago Hardy fig and found none. We then explored online and ended up choosing Ty Ty. She wanted the 4-5foot tree and that is what we bought. It arrived with the top broken off (approx. 6 inches). I contacted the nursery and we followed the direction of pruning the tree. When the growth started it was at 30 inches. We were told my account would be refunded accordingly. I had asked for a new tree hoping it would be better. At this point we are frustrated with the whole experience. She wanted a tree, not a bush.
Reply from Ty Ty Nursery2026-07-03
We’re sorry to hear you and your daughter were disappointed with the Chicago Hardy Fig Tree and the overall experience. We understand the frustration, especially since this was purchased as a birthday gift and you were expecting a 4-5 ft tree.
After reviewing the situation, we have canceled and refunded the order today. We appreciate you bringing your concerns to our attention so we could resolve the matter financially.
BUYER BEWARE! This Spring I ordered 2 crepe myrtle bare root trees. Following the planting directions, I nurtured the trees for months without any signs of life. Finally, mid May I contact Ty Ty to get some guidance. Following their instructions I waited another 6 weeks before I contacted them. The trees are dead. Not one. leaf bud anywhere. I've sent pictures, scratched the trunk now they want more pictures. To be honest their insurance plan is a farce. Even if I decided to jump through the additional hoops, It wouldn't be worth it. I would NEVER buy from them again!
Reply from Ty Ty Nursery2026-06-29
We’re sorry to hear you were disappointed with your crepe myrtle order and the Plantsurance process. After reviewing the situation, we have canceled and refunded your order today.
We understand you were frustrated with the additional photo requests and appreciate you bringing your concerns to our attention. This should resolve the matter financially.
I ordered a persimmon tree 4 weeks ago didn't look too good planted it 4 Weeks later nothing has grown did the scratch tests and call them about their one-year guarantee and was told I was not getting my money back I was getting a credit so I can buy something from a place that sent me a dead tree
Reply from Ty Ty Nursery2026-06-30
We’re sorry to hear you were disappointed with your persimmon tree and the warranty process. After reviewing the situation, we have canceled and refunded your order today.
We understand this was frustrating, and we appreciate you bringing your concerns to our attention so we could resolve the matter financially.
The trees and grape vine i ordered arrived within 48hrs of being packaged and shipped. They were packaged nicely with no damage during shipping. Everything arrived dormant which I found a bit intimidating and I was doubtful. However within 4-5 days of being planted all trees have small leaves. I haven't planted the grape vine yet, so I just placed it in soil inside of a pot. The vine has already grown about 8 inches. Top notch quality and I'll surely order again in the future.
Reply from Ty Ty Nursery2026-06-29
Thank you so much for sharing your experience. We’re glad your trees and grape vine arrived quickly, well packaged, and without damage. Dormant plants can definitely look intimidating at first, so it’s great to hear the trees started leafing out within just a few days of planting and that the grape vine is already putting on strong growth.
We truly appreciate your business and look forward to helping you again in the future.
Needed replacement bamboo that didn't make it through the winter. Very prompt and helpful.
Reply from Ty Ty Nursery2026-06-25
Thank you so much for the 5-star review. We’re sorry the bamboo did not make it through the winter, but we’re glad our team was able to help with the replacement quickly. We truly appreciate your business and kind feedback.
This company sent me dead plant wrapped in plastic wrap - no soil in April. Told their refunds start in June. In June they pushed for July. Only to give credit for half of what I paid. The blueberry cost me $90 total !!!!! Never again. Stay away. Scam.
Reply from Ty Ty Nursery2026-06-26
We’re sorry to hear about your concern. We would like to look into this further, but we are unable to locate an order under your name with the details provided.
Please provide your order number so we can review the order, confirm what was purchased, and see what resolution was issued. We are happy to look into this once we have the correct order information.
I both the maple tree from them. Delivery was horrible, package was destroyed, tree was just stick, no brench no lives. I was make a complaint with costumer service, but no resolve from them. I was planting the tree and after got little bit of lives, but about two weeks lives and tree start dying. Customer service always says, the tree look healthy ( I send the pictures). Know I both another tree from Lowe's, some size with branch ,lives and very healthy. I send the picture both tree , and at least need 1/2 my money back, and right know customer service said, we can't do the process because tree have to be healthy. This company ,customer service it's horrible. Tty tree coast $ 100 ,Lowe's tree coast $ 35 . Im not will be boom, but company not will be reach. I was do construction business for 25 years. If little bit complaint, I was fixing for free make customer happy, and buil my reputation. I not will be stop with only review, complain will be going to Customer Protection with every evidence and whole email between me and customer service. Thank you guys and blessed day.
Reply from Ty Ty Nursery2026-06-25
We’re sorry to hear you were disappointed with your order and experience. We have refunded your order today.
We understand this was frustrating and appreciate you bringing your concerns to our attention so we could resolve the matter financially.
I love tyty nursery and their customer service. I just took one star off because, the nectarine tree that I received was all yellow, the leaves fell, we planted anyway.
We’ll see what happens.
As much as I like their replacement warranty for a year, the cost of shipping that I still have to pay, is very expensive.
Reply from Ty Ty Nursery2026-06-25
Thank you for your honest feedback and for your kind words about Ty Ty Nursery and our customer service. We’re sorry to hear the nectarine tree arrived with yellowing leaves. Leaf drop can happen during shipping and planting stress, especially with fruit trees, but planting it and giving it consistent watering was the right step.
We also understand your concern about shipping costs. Our Plantsurance warranty covers the plant value for one year, but shipping is not included in the warranty credit. We appreciate your feedback on that and truly hope the nectarine settles in and begins pushing new growth for you.
2/3 trees DEAD & They Won't Issue A Refund to my Credit Card
I ordered 3 trees from Ty Ty Nursery. It was a HORRIBLE experience. You are crazy if you order from this company. Read the terrible Reviews. 2/3 trees I ordered were dead. One of the dead trees arrived bent like a U. The second dead tree never bloomed. I called to get a refund because they advertise a hassle free 1 year warranty. They would not issue a refund to my credit card. Instead, they said their policy is to offer store credit only for the tree and would not issue a refund for the lousy overpriced shipping they charge. Store credit would do me no good because I would never order from this company again and they said if I ordered again, I would have to pay shipping again, which I definitely would not do as there is a decent chance they would just ship me another dead tree. I had to dispute the charge through my credit card company. I will win this and everyone else having a problem should do the same. They ship their trees bare roots showing with NO pot, and charge a lot to do this. You can order beautiful trees from Home Depot that will come in a pot, large bag tied around the pot to prevent dirt spillage and in a huge box for a lot cheaper than what Ty Ty charges. This is a very dishonest company with really bad customer service. Do your research, move on to a different Seller, and if you are dumb enough to get burned, make sure you use a credit card so you can dispute the charges.
Reply from Ty Ty Nursery2026-06-24
We’re sorry to hear you were disappointed with your order and experience. We have canceled and refunded your order today.
We understand this was frustrating, and we appreciate you bringing your concerns to our attention so we could resolve the matter financially.
