Uber Eats (uber-eats.co.uk) has a 1.0 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. 99% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
What people say
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Rebecca Roberts · 1 review · Experienced 2026-07-21 ·
★★★★★
I had a terrible experience with Uber…
I had a terrible experience with Uber Eats. I ordered a £17 pizza from a local restaurant and clearly requested **no cheese**, but it arrived covered in cheese, making it inedible for me.
I contacted Uber Eats expecting them to at least contact the restaurant and help resolve the issue. Instead, they refused to do so and also refused to issue a refund, despite the order not matching my request.
As a result, I had no choice but to buy another meal, leaving me completely out of pocket. Their customer service was unhelpful, dismissive, and unwilling to take responsibility for resolving a straightforward problem.
Mistakes can happen, but it’s how a company responds that matters. Unfortunately, Uber Eats’ handling of this situation was extremely disappointing. I won’t be using their service again and would not recommend it based on this experience.
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Andrew Temple · 6 reviews · Experienced 2026-07-24 ·
★★★★★
Food was cooked on time delivery took…
Food was cooked on time delivery took far too long and food was freezing when it arrived the courier did not store the food correctly in a warm bag therfore I was handed a paper bag with freezing food inside it.
I have placed a few orders when was in christchurch now I moved to poole and I have done everything but cannot change delivery address
WHY IS UBER EATS SO DIFFICULT WITH THEIR ON LINE TO CHANGE AS IT TOOK A FEW SECONDS TO CHANGE DELIVEROO?
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Chris · 1 review · Experienced 2026-07-24 ·
★★★★★
if i could give this less than 1*
if i could give this less than 1*, i would. There is a clear problem with the website. I am (was) an Uber gold customer, paying £5 per month for the service. There has been a problem with an order on the website, i placed the items in my basked, placing extra items in order to secure pro discounts. There was an item costing £13 in there. This item between me putting it in my basket, and checking out, has somehow been cleverly deleted off the app. This means that when i checked out, the other items that i had secured a discount on, upped in price to usual cost, and also a delivery charge was added on of £5. This means that i paid roughly the same amount for only 3 drinks. 3 pathetic drinks, for nearly £20. What an absolute joke.
If something like this ever happens to you, good luck trying to speak to an actual person. No customer service numbers, no people. Just an automated bot that runs you round in circles, claiming that the issue has been resolved when it clearly hasn't.
Poor poor poor. Shocking.
What a joke! You pay membership £4.99 for a waste of money! Hardly any offers are sent and the ones that are don’t work for your account! Can’t get in touch with anyone on chat for hours and they reply during the chat as if I’m sat waiting for their response! They can’t deal with your query and say sorry that’s all! Honour what you are sending out to customers! Won’t be giving any membership money to uber anymore! And what do they do! Nowt for customers! 😡
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Reeko Moore · 1 review · Experienced 2026-06-11 ·
★★★★★
Always had a good experience using Uber…
Always had a good experience using Uber Eats. Very efficient
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Mei · 4 reviews · Experienced 2026-07-23 ·
★★★★★
They said a coffee is the same as a strawberry drink
I ordered 2 coffees and one strawberry drink. Costa delivered 3 coffees. Uber worker called Shaikh Suffiyan said:
After looking into this order and the information provided, it was determined that the delivery matches the order. Therefore this order can’t be refunded.
Not sure how they think that a coffee can replace a strawberry drink and say that it matches? The only similarity is they are both liquid. Out of pocket and down one drink for my daughter
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Dean · 6 reviews · Experienced 2026-07-23 ·
★★★★★
Customer service and poor food quality
Order McDonald's breakfast for the children and hash browns were burnt to the extent you couldn't eat them without needing emergency dental care afterwards. Uber denied there was any issues from the pictures provided. Definitely boycotting uber poor customer service don't want to know once they have your money then so called customer service assistant was shocking name satty definitely needs more training apparently she was a supervisor/manager if that's the case I completely understand why Thier customer service skills are so poor
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Yasmin Small · 5 reviews · Experienced 2026-07-23 ·
★★★★★
Worst delivery service ever …
I was going to write a very long review, but decided not to bother once I read so many bad reviews, that’s generally covered what I wanted to say. There is no easy way to actually make contact to get help or support, on the app you just go around in circles. Congrats to those who managed to get through by phone. I’m not wasting my time any further, I will take the loss and find a better delivery service. Oh yes and the rating. I give uber eats 10 stars minus 10 stars.
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Chris · 25 reviews · Experienced 2026-07-23 ·
★★★★★
Cold Food No Customer Service
My order was accepted by the driver seconds after being placed, so he was at the restaurant as I hit the button. I then watched him on the tracker map as he left the restaurant and drove several miles out of town in the opposite direction (presumably to drop off someone else's order) before heading back through town, driving past the restaurant where he'd picked up my food, and delivering the stone cold food to my door.
I complained to their customer service, but their response was 'the order was delivered in a reasonable time' so no remedy.
Looking at their overall rating on here, I shouldn't be surprised at such appalling service and have another company to add to my 'don't ever use again' list.
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Su Shaw · 1 review · Experienced 2026-07-23 ·
★★★★★
Absolutely terrible
Absolutely terrible - I walked half a mile to collect my order only to be told it might be another hour before arriving. I had paid for priority delivery, what a rip off. Thankfully I could get a refund fairly easily but what l really wanted was my delivery - on time! Never again
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Steven Henry · 2 reviews · Experienced 2026-07-17 ·
★★★★★
I order two items buy one get one free get one free…
I order two items buy one get one free the app adds the free items automatically when you pick your item,the order came to £20 Uber charged me £40 from my credit card . I contacted Uber for a refund and Ubers response was that I did not contact them until 2 days after my order so it's to late for me to get a refund, and that (they would like to move forward?) I had contacted them in the app straight away but they don't mention that. It's criminality of the worst kind and they have my credit card details! It's not safe . I will now contact my credit card company and have them look into it. I've had so many problems with Uber they are not a trustworthy company.
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Diane · 2 reviews · Experienced 2026-07-20 ·
★★★★★
No refund after missing items
My daughter Ordered a shop of fresh fruit and veg plus other items for me.The order was delivered but only 2 bags.When I went to put the shopping away I noticed there was several missing items and she informed Uber.
They refused to refund the money for the missing items after asking for a picture of them..which is impossible to do.
Sadly they have lost 2 more customers
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Dawn Hadcroft · 1 review · Experienced 2026-07-22 ·
★★★★★
Subscription failure
This is in regards to uber eats subscription. I cancelled my subscription months ago and removed my card from the app. Today I was charged the subscription fee. I had to go thru customer service to have this charge reversed. I also had to go back thru the app and cancel the subscription again and remove my card a second time. I am furious.
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Dave E · 2 reviews · Experienced 2026-07-15 ·
★★★★★
DO NOT USE UBER EATS
DO NOT USE UBER EATS, The WORST service I have EVER received. Not even worthy of one star in this review but sadly no stars is not an option. I have never previously posted a negative review for any company but the service from Uber Eats and their pathetic after sales customer service has left me furious.
Having ordered a Five Guys takeaway in Plymouth, the driver Marius Z collected the order and then waited for 45 minutes at another takeaway with the order going cold in his bag. Eventually an hour after he collected the order he arrived in our street, only to proceed to the other end of the road approx 200m away and left the bag of food in the middle of the pavement. I tried ringing the hapless Marius Z, to enquire where the food was but he failed to answer and shot off on his moped. Having scoured the streets for the food, when eventually I located it, the bag was covered in ants and as I picked it up, the paper bag was so wet from grease that the bottom fell through and fries spilled on to the pavement. The food was completely inedible and ended up in the bin.
To add insult to injury, customer services agent Mangesh was even more inept than the totally useless Marius Z! Apparently the fact that the food arrived late, cold, inedible, covered in ants and delivered to a pavement in a different post code is acceptable and not worthy of a refund. We have not asked for compensation, a simple refund would be fine. According to Mangesh and his manager Jhoy the matter has been fully investigated. Let’s hope that they never have to investigate anything more serious. This pair of clowns couldn’t detect sh*t in their underpants. Well done Uber for achieving the highest level of incompetence possible!
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Liz T-W · 2 reviews · Experienced 2026-07-22 ·
★★★★★
Do not use
Do not use. Booked a supermarket delivery about £55. Two of us in the house - no doorbell ring, or knock on the door. Account updated to delivery cancelled but I’ve been Charged for entire delivery. Drove to supermarket - nothing returned to them. Guess I’ve treated their driver to all my food. No Uber phone number - no option to post or write and complain.
I made a purchase and uber eats sent my order 1 hour from here
Hello, I placed an order at the Peri Peri in Bishop's Stortford, and my address is even listed as Bishop's Stortford on the app. To my surprise, when I went to pick up the order, they said it was placed at another store. I just received a call saying the zip code there is SG2 9XH and it's more than an hour away from here. I want my money back because this is a joke on the customer. I want my money back because this is a joke with the costumer
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Ms C - Surrey · 38 reviews · Experienced 2026-06-14 ·
★★★★★
REPORT UBER EATS TO TRADING STANDARDS ON 0808 223 1133 when it fails to meet an acceptable level of service
I ordered a meal from a small local restaurant which was collected by Uber Eats but was never delivered. I ordered through the restaurant's website, not through the app and due to this Uber Eats has not been able to deal with the issue, notwithstanding that I have a receipt issued by Uber Eats and a transaction on my bank statement showing I paid Uber Eats for the meal.
Don't just put a 1 star review on this site, unsurprisingly Uber Eats has not claimed it. Make a referral to Trading Standards on 0808 223 1133
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ian dunn · 18 reviews · Experienced 2026-07-22 ·
★★★★★
Every order laterubbish
Every order late. Rubbish customer service never any compensation
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Zak Parker · 2 reviews · Experienced 2026-07-22 ·
★★★★★
If I could give them 0 I would what a…
If I could give them 0 I would what a joke ordered my food and the drinks were split everywhere the food was stone cold would have been warmer from the freezer! And was missing one of the main burgers the chips were soggy left with nothing to eat
