Uber Eats

This company was the worst ever

This company was the worst ever. Ordered a large order for a family event we spent a large amount and the order came in two parts and with both orders coming slowly first delivery the delivery driver was not who was on the picture it was totally different. Second delivery the driver went totally wrong way and come like 20 minutes late because he went totally wrong way and it kept saying 2 minutes when i asked for support from uber it was extremely dismissive and was lack of any type of support. The help button should be renamed as it was extremely unhelpful.

Scammers all..

Scammers all... Don't have a customer number which you have to confirm to the delivery person so they can deliver to anyone.. just been told I am not able to get a refund for previous behaviors (never had any issue before) and their solid policy terms. I have chat evidence and the picture of the driver called Muhammad D. Who works in Crawley.

Food was supposed to arrive in 28…

Food was supposed to arrive in 28 minutes took double that time to even leave the Mc Donald’s. Tried to get it sorted through the help chat and got fobed off and they cut me off. Saying just wait longer! Shocking behaviour and service!

Simply awful

Simply awful Ordered food via Uber Eats last night - the portions were exceptionally small, food was cold and stale. Reported to Uber Eats - with photos. Their response was refunding £2 for a £30 order!!! Not even an apology. Disgusting.

Appalling delivery service

2 hours for the food to arrive to then have two drinks spilt in the bag and leaking everywhere. Speak to the customer service team only to be advised that as I took a photo of the spilled contents without the empty cups in the that I cannot get a refund only for the one drink that was still upright and full in the bag which didn’t require a refund. Customer service staff are rude and end chats without allowing customers to respond. Disgusting service!

Overcharged my items

Overcharged my items, authorised payments which has not been made by me. Have charged full price for items when offer is stating and then adjusted my basket and made items full price instead of letting customer know items are out of stock and if they would like to continue with order at full price? Ridiculous!

Had a very bad service on the app

Had a very bad service on the app, I complained about the service I got from a certain restaurant and they didn’t even bother to follow up or respond.

Ordered McDonald’s got Burger King

Ordered McDonald’s got Burger King. Waiting for refund won’t be using again.

So on the 23 July I am made an order…

So on the 23 July I am made an order from Spice bazaar curry &grill to pick up later i got a phone call from the shop saying that the curry you have ordered is out of stock would you like anything else i said no i will cancel my order so I didn't pick up anything so come yesterday uber eats deducted £16.79 out of my account for nothing I contacted them and I was going in circles with them so they have stolen money from my account all i ask is give me a refund and contact the shop this is a joke!

customer support Sucks

The customer support AI is a huge step backwards. I wanted to make a change to my order, and the AI instructed me to place a new order and cancel the original one. I followed those instructions exactly, but instead I ended up being charged for both orders. To make matters worse, it's now almost impossible to reach a human support agent through the app. The issue has been marked as "resolved" even though it clearly isn't, and I still haven't received any meaningful assistance. It's incredibly frustrating to be out of pocket because I followed the advice given by Uber Eats' own AI. If you're going to replace human support with AI, it needs to give accurate advice and provide an easy way to escalate issues when it gets things wrong.

Terrible customer service didn’t give…

Terrible customer service didn’t give me a refund for my drinks that were all broken and spilled in the bag submitted evidence and they said there was no damage and it’s not eligible. DO NOT ORDER FROM THIS PLATFORM. I am cancelling my uber one subscription because they are terrible.

Shops show as open but unavailable when placing orders.

Restaurants and grocery shops show as open, but when I select delivery they're all of a sudden unavailable for delivery. When I select McDonalds, a driver is always available. No shortage then. Ridiculous. Deliveroo is far better.

Filthy robbing scum

Uber eats are useless never buy from…

Uber eats are useless never buy from them again had wrong order still had to pay for it customer care is awful. I do think need look at them might be scam outfit can't get a refund

I have now had two very disappointing…

I have now had two very disappointing experiences with Uber. Most recently, I was unwell and unable to get to the pharmacy, so I ordered some Lemsip from Boots through Uber. I had my ID ready and handed it to the driver without any issues. Unfortunately, there was an error in the driver's app saying my date of birth didn't match. There was no option to correct it, the driver said he couldn't contact support, and I couldn't find a way to get past the AI chat to speak to a real person. As a result, the medication had to be returned, despite me having valid ID. It was incredibly frustrating, especially as I genuinely needed the medicine. This wasn't my first bad experience. Previously, after a long day at work, I ordered McDonald's through Uber Eats. My order was delivered to the wrong address. When I contacted support, I was eventually transferred to a manager who was rude and unhelpful. I ended up without my food and without a refund. The app is convenient when everything works, but when something goes wrong, the lack of accessible, customer-focused support is extremely disappointing. Relying on AI chat is not enough when customers need urgent help resolving real issues.

Charged a service fee, but no service!

Charged for the full order. Half of it missing. Raised a query, radio silence. What is the service fee for? I'll be asking my credit card to deal with this issue, as no time to deal with companies that charge service fees, for food, but are totally unresponsive, when there's an issue. Woo be requesting a full refund.

2nd time unlucky

I previously ordered from uber eats and swore I never would again. After a couple of years and a 40% off voucher I gave them a 2nd chance. What’s the point in ordering food that never turns up because drivers keep cancelling? The customer service is AI do no help whatsoever. It will allow me to cancel for 80% of the cost of the order, so I’m having to wait it out! I’d rather pay full price plus more on Deliveroo- I’ve never had an issue with them.

Terrible company didn’t get our…

Terrible company didn’t get our delivery and although they have said they will refund they are not refunding my whole amount instead have placed the tip into an uber cash! But I want my whole refund back to my card have messaged so many times they don’t seem to understand the logic in a refund! I would not use this app ever again

Wish I could leave a no stars review 6…

Wish I could leave a no stars review 6 drivers canceled my order because drivers use multiple accounts all with fake names and choose the most profitable order will never use uber eats again

Refused to investigate missing items or help, failed Consumer Rights Act standards

My delivery was missing an entire bag containing bread and 1kg of lentils (evidence: received bags marked 2/3 and 3/3, confirming bag 1/3 never arrived). I immediately contacted Uber Eats support with photographic evidence. Instead of investigating, their support team: * Dismissed my claim without review, stating “delivery matches the order” * Ignored the numerical inconsistency (bags 2/3 and 3/3) * Refused to contact the driver despite my explicit suggestion * Closed the case with no meaningful investigation This response violates the Consumer Rights Act 2015, which entitles customers to a service provided with reasonable care and skill. Their support failed this legal standard. Whilst the driver eventually recovered the bag, Uber Eats’ dismissive support experience was deeply frustrating. The company penalised the customer rather than investigating a clear breach of contract. Avoid if you value customer service.